Customer ReviewsforLevi Strauss & Co.

I am writing to formally express my deep dissatisfaction with the treatment my wife experienced at your ****** ******************** store located at ********************************, on the morning of 7/26/2024. My wife visited your store with the intention of purchasing three pairs of men's jeans for myself. She requested assistance from one of the associates regarding sizes. Since my wife is not fluent in English, the associate began to disrespect and give her a hard time because of the language barrier.My wife is a well-educated, professional, and polite 64-year-old woman who treats everyone with the utmost respect. However, the associate continued to discriminate against her, repeatedly stating, "We are in *******, and you should learn to talk English." Feeling disrespected and discriminated against, my wife asked to speak to the manager. Unfortunately, a person identifying themselves as the manager, named "Antuane or similar," echoed the same discriminatory remarks.This experience is deeply troubling and unacceptable. Discrimination of any kind should not be tolerated in any customer service environment. The treatment my wife received at your store reflects poorly on ****'s commitment to inclusivity and respect for all customers, regardless of their language proficiency.I request that this incident be thoroughly investigated and that appropriate actions be taken against the employees involved. Additionally, I would appreciate a formal apology to my wife for the disrespectful and discriminatory behavior she endured.I look forward to your prompt response and a resolution to this matter. Thank you for your attention and cooperation.Yours sincerely,***************************

I ordered 9 pairs of jeans online, then returned 8 pairs. They only refunded 1/2 of the money from my order. A couple months later I was reconciling my bank account and noticed this, chatted with their customer service and was promised a total refund, which appeared the next day. After reconciling my account the next month, I realized they had pulled out the refund and only given me a $50 refund instead of the $300 owed to me. I'm chatting with them online, once again trying to obtain my full refund. At this point it feels like customer service or the returns department are stealing the money instead of returning it to me hoping I won't notice.

Famous 501 shrink to fit ************** have become wildly unreliable with regard to size. Same waist size of 33 vary as much a 6 comparing 9 pair of jeans that I currently wear. **************** number is not a us based contact and unwilling to provide a us based customer service or corporate customer service phone contact. I have been wearing the same brand for more than 30 years

This business makes great clothes but has poor ethics when it comes to the customer. I had an item waiting in my cart while figuring out if my partner wanted and anything. When I went back in to purchase the sale had just ended and my item in the cart changed its price. As I understand theres a time limit you can have something in your cart this was mere hours after I last was looking. I called and messaged ***** asking if they would honor the listed price of the item that was there when I was on the site hours before. They refused so I never bought the item. Im not sure why they wouldnt honor the price advertised when I loaded the cart even with the sale ending in that time frame. That just seems like bad customer service, relations or whatever you wanna call it. Especially after calling and messaging to express interest in still trying to get the product. Just bad business

Just purchased a pair if **** 501s made in ****** and find them of poor quality compared to previous purchases. Having worn ****s for 58 years, or more, I have found the buttons to be thin and sharp edged making it difficult to open the fly. The pant legs are baggy at nearly a quarter leg size larger as I can pinch over three inches of material flat behind my calves which equals 6-7 of extra material allowing jeans to be put on while wearing shoes. Other than that the material seems to be close to the same, or slightly thinner.

WON'T LAST!!! I bought 3 pairs of jeans in 2023, and they all initially tore on the top inner corners of the back pockets, which then proceeded to tear completely!!!! In the past, they lasted a very long time, now the are junk and will not last!!!

I have been a loyal customer of ****'s for more than 40 years. I used to only wear 501's, but as I grew older I started buying 517 because I wear boots and the 501 style seemed to get more narrow in the legs ( didn't fit over the boots well). For Christmas this year I purchased 3 new pair of 517's 2 prewashed and one pair of black jeans. All were purchased in the same size and all 3 pair fit differently. Additionally, one of the blue prewashed pair, the seam on the right leg turns as you walk to the front of your leg. In the past I have had ****'s that did this and it drives me crazy as I'm always reaching down to twist it back. I have thought about trying to change to a different brand, but I have always worn ****** and pay the extra for what I thought were quality jeans. The standards have dropped significantly over the years and it's sad. As a consumer, you should be able to trust a company to have some sort of quality control process regardless of the country the product is made in. Might be time to bite the bullet and try to find a more quality replacement brand. Makes me sad.

I will never buy anything from **** again ordered jeans on 24 November it's 3 December still no jeans.When I talked to ***** that had no clue

Jeans priced over $100 should never shrink. They should be color fast so you can wash them with anything. I own jeans that were priced a lot less and were less finicky about care and wore a lot better than the **** jeans. I'll never buy another pair of ****'s. Bottom line I just donated over $100 to **** *******************

Wow, look at all the other negative reviews! Mine is about false advertizing. ***** says sign up for an account and we will send you a promo code for 20% off your first purchase. Sign up and dont get a promo code, so I call customer service and am told it takes 24 hours. Next day there is still no promo code so I call again and am told it takes 48 hours. Day 4 there is still no promo code so I call again and am told it takes 3-5 business days! And the customer service guy wants to know the ticket numbers of my previous calls!!! Guess they just dont care.