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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went into the store looking for mens jean shorts. I found a small clothing rack off to the side of the store. It had a sign on the rack showing 30% off. I found my size and tried them on. They fit perfectly. I then took them to the checkout counter. The young lady rang them up and told me they were $52. I asked her if this was correct because the sign said 30% of and showed her. She called a young man whose name tags said Trevor. I showed Trevor the rack and 30% off sign hung on it. He looked at it and said it said “outerwear “. It was in small print at the bottom. I asked him if shorts aren’t “outerwear “. He said no and I asked him to tell me what “outerwear “ was and aren’t shorts in that category. He tried to give me examples without much luck. I was talking in a normal voice, trying to understand. I said “I’m not trying to be a *******”. I just don’t understand. To this he said “YOU ARE BEING A *******!” So I told him I would take this up with Levi. He then said “GOOD LUCK WITH THAT”. In a sarcastic tone. I left the store without making the purchase.
Business response
07/15/2024
Thank you for bringing your shopping experience to our attention.
A manager will be reaching out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
Edmond W
******** Customer ServiceCustomer response
07/16/2024
Complaint: ********
I am rejecting this response because: I believe the complaint is straight forward and easy to correct. When and if the business contacts me, we can settle the dispute.
Sincerely,
Bobby C****Business response
07/22/2024
Thank you for bringing your shopping experience to our attention.
Our management team has reached out to you directly from emails ******************* and ******************. We have also informed the store team of this issue so that they are aware of what happened. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
Edmond W
******** Customer ServiceCustomer response
07/22/2024
Complaint: ********
I am rejecting this response because: I have laid out as plainly as possible what happened in a Levy store. There was a small rack with different types of shorts. It was off to the side and had a 30% off tag hung on it. I have submitted a photo showing this. In Florida, if you advertise or lable something at a certain price you MUST sell it at that price. The sales associate was very rude. He told me I was being a "**** ***" because he couldn"t give me a good reason the 30% off was on the rack! He also told me "Good Luck" contacting Levy about this! It seems he was correct because Levy has done nothing to resolve this issue. All I have gotten are excuses, just like the rude clerk indicated I would. I am 72 and retired. I shop for bargains when I can. I wasn't asking for the Levy denim shorts for FREE, I was just asking for the 30% off advertised price.
Sincerely,
Bobby C****Initial Complaint
07/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Before an online order, went through the process of changing the delivery address to my now current work address. Placed the order, ****'s shipped it to old address, where I am no longer employed. They want me to wait 72 hours to file a claim, I want the items I paid for delivered correctly or refund my money.Business response
07/15/2024
Thank you for bringing your shopping experience to our attention.
A manager is going to reach out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
**************
****.com ****************Customer response
07/29/2024
Reopen this please, ****'s hasn't done anything about the missing merchandise.
Business response
08/06/2024
Thank you for bringing your shopping experience to our attention.
A manager will review this case and will reach out to you shortly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
**************
****.com ****************Customer response
08/09/2024
Complaint: 21974920
I am rejecting this response because:This is still an ongoing issue, It has not been resolved. The only thing they do is use run around tactics to say they are working on a solution. As of yet, they still haven't done a thing.
Sincerely,
***************************************Initial Complaint
06/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Levi ****************** jeans purchased in December 2024. ***** ripped in seat with no apparent reason. I contacted the company via email asking for replacement. Got a ticket number assigned but no action taken on company behalf despite numerous emails. Ticket number assigned was #*******.Business response
06/14/2024
Thank you for bringing your shopping experience to our attention.
A manager will be reaching out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
**************
****.com ****************Customer response
06/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. However. I expect this to be resolved this time, as it has been almost 6 months
Sincerely,
*********************************Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My last 4 pairs since covid have lasted all less than a year with daily desk sitting use. I ordered a nicer selvedge denim pair thinking the flex fabric is just weak. Turns out the stitching in this pair is defective and incomplete as well. Tried to return and they cant process it. They need management to call me. Levis will only ship a replacement. I dont want anymore defective products I want a return and a refund as their policy says they should.Business response
06/07/2024
Thank you for bringing your shopping experience to our attention.
A manager has reached out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
**************
****.com ****************Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made the mistake of ordering a pair of jeans online, ORDER *********. I was not given the option to pick it up at the store. Your company used a service to deliver it, and I provided instructions for delivery if I were not in my office. But it was not delivered to me and it was not delivered to the alternate location! I called Levi ****************** **************** but I was not given the contact information for this delivery company. I bought this item for me! I did not buy it as a gift for a complete stranger! I have no way of locating the package and I should not have to go on a scavenger **** for an item I purchased with my hard-earned money! Therefore, I am reporting your company to BBB!Business response
06/05/2024
Thank you for bringing your shopping experience to our attention.
A manager has reached out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
**************
****.com ****************Customer response
06/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********. I find that this resolution is unsatisfactory to me. Your delivery driver left the package at an unknown location! I am not happy about this, and as usual the *************** is not accountable to the customer.
Sincerely,
*********************************Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order after 5 am. The new promo was already posted. It advertised an extra 40% off the marked price of $56.98. The price should have been $34.19. The promo said the price is reflected in the cart. It was not. There was only 1 left so I placed the order and contacted customer service to notify them that I was not charged the correct price and that there promo did not work. The promo had just been added at 5 am and it was not working yet. The customer service rep emailed me back that she would not honor the advertised price. She was acting like it was a courtesy. Its not a courtesy if you dont honor an advertised price. I previously had a final sale item that I received a wrong item. She told me it was a courtesy that she accepted the return. Again, its not a courtesy if you shipped the wrong item and the advertised price is not honored.Business response
05/28/2024
Thank you for bringing your shopping experience to our attention.
A manager has reached out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
**************
Levi.com Customer ServiceInitial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is not the first time Levis.com charge my credit card for an order placed online automatically send me an email confirmation with an order details price paid. After that I never received any further correspondence or information regarding tracking or delivery time for the orders placed. I had to call Levis a week later to find out my order was cancel and request a refund. That happened 4 times with different orders. This last time the agent didnt find my order using the order number provided by Levis.com via email. The put me on hold and disconnected the call, had to call twice it seems agents over the phone are not trained. I had to call my credit card to dispute the charge. Levis is becoming an untrustworthy place to buy. They keep doing the same after I paid they send an email confirmation with an order number and stop communicating or send any status of the order. Levis. Com plays with my time and money. I didnt buy anywhere else because I was waiting to get the items purchased on line. The promotions offered are not real. The only excuse is items are out of stock but they let you place the orders and charge your credit card/ ******, your ****** order is confirmed! #********* Order Date: 05/01/2024 Order Number: ********* SUBTOTAL $139.79 TAX $12.17 SAVINGS ($20.96)TOTAL $131.00 ********************** [ticket# *******]Business response
05/13/2024
Thank you for bringing your shopping experience to our attention.
A manager has reached out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
**************
Levi.com Customer ServiceInitial Complaint
04/25/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hello my order ********* came incomplete and I contacted a customer service agent who promised a refund but none was ever issued and I am now being told to wait 2-7 days to escalate. I was promised a refund, please issue this. I am missing around $200 as a issued refundBusiness response
04/29/2024
Thank you for bringing your shopping experience to our attention.
We appreciate the opportunity to make things right. A manager has reached out to get more details directly from you.
We look forward to your response.
Regards,
Edmond W
Levi.com Customer ServiceCustomer response
04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
Stefanie ********Initial Complaint
04/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased 2 items 3/27/24. Confirmation was received with delivery date of 4/2/24. Notification was received by carrier DHL delay due to package not ready via warehouse. **** was final carrier received notification of delay due to receiver information was incomplete. I reached out to customer service *******(*******************) was not only inconsiderate to my concerns but rude. When requested to speak with supervisor I was advised none were available and I could hold. After time had past I disconnected the call. This experience was very frustrating only because the items purchased was for my Grandson birthday get away that has now passed. I've attached the documents referenced for review.Business response
04/09/2024
Thank you for bringing your shopping experience to our attention.
A manager has reached out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to your response.
Regards,
****************
****.com ****************Customer response
04/10/2024
Complaint: 21542551
I am rejecting this response because:
No one gas reached out to me from **************** regarding my concerns. I'm very upset regarding this ordeal. Nor only was I treated unfairly, spoken to rudely my a Levi ******** service representative, I recieved the wrong items.
Sincerely,
*************************Business response
04/15/2024
Thank you for your response.
A manager has been in touch with you directly to address your issue. On April 10, 2024, at 10:26 a.m. and again at 3:33 p.m., we made attempts to resolve the issue. The customer also responded to our outreach on April 10, 2024, at 2:22 a.m. We hope our response meets your expectations.
We look forward to resolving your concern. Please see attached.
Regards,*************************** Customer ServiceCustomer response
04/15/2024
Complaint: 21542551
I am rejecting this response because:I've been corresponding with a customer service representative(Brittany )via email. I work during the day therefore I'm not available during the allotted times.
Unfortunately this concern haven't been resolved. ******* has found fault with me which I find very concerning . As a consumer I placed an order, paid for it and received something totally different. Also there was a delay that wad caused by **************** warehouse. A second delay delay wad caused because my mailing address label was incomplete. I've attached whT I received and also the incomplete label as attachment. The colors are way off then what was pictured on your website. ******** was No Help to me at all. Not once fid she address the inconsistencies of ****'s. Just staring I caused this mishap. She ask did I want to return it. I explained unfortunately that would not be possible the items were a gift therefore instead of my grandson wearing as a set his only option would be as separates. Which was nit my choice. This entire ordeal was a HUGE INCONVENIENCE for me. Taking time out to response to varies emails. The fact that **** refuses to take responsibility of THEIR ERROR .Yet I'm being told that the fault lies within my rhlem which I don't agree with. I spend alot of money with **** mostly in the store and I shouldn't have to go thru the unnecessary changes.
Sincerely,
*************************Business response
04/18/2024
Thank you for bringing this matter to our attention. We are pleased to inform you that the issue has been resolved. The customer accepted our resolution involving a gift card on April 17, 2024, at 3:25 p.m. For reference, please see the attached screenshot. If you have any further concerns, please let ** know.
****************
Customer response
04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
y package has been sitting at the facility for 3 business days and counting for the carrier to pick up my package. ***** is trying to blame the carrier for the delay. I also order the same pair of pants and it was shipped from the same location and it was sent out in one business day,Business response
03/14/2024
Thank you for bringing your shopping experience to our attention.
A manager has reached out to you directly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
*********************
*************************
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Customer Complaints Summary
91 total complaints in the last 3 years.
36 complaints closed in the last 12 months.