Important information
- Customer Complaint:BBB’s business profile for Levi Strauss & Co. was created in January 1950. A review of Levi Strauss & Co. complaints was completed in December 2024. For information on shipping and tracking, please visit
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If you have any questions about discounts and promotions, the BBB recommends visiting Levi's Offers Terms and Conditions.
Complaints
This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 130 total complaints in the last 3 years.
- 63 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some shorts from ****** but they sent me someone else's items. ****** also keeps sending things via ontrac/Lasership and the people keep leaving the packages outside and they get stolen.
Business Response
Date: 04/29/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************Customer Answer
Date: 04/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. No need to reach out it has been resolved. Thank you
Sincerely,
******* ********Initial Complaint
Date:04/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ***** belt last year and the belt head broke off in less than a year. I contacted the warranty department and they sent me a voucher of $50 as a refund. I used the voucher to buy a jeans on their website but the new jeans was too tight when I received it. I contacted their customer service and was told I cannot return it for refund and can only exchange for a different size. I told them I want to exchange for a different style as it is too tight but was denied. It is very unfair for the company to put so many restrictions for return/exchange/voucher. Their product quality is poor and I deserve to get my money back instead of a voucher with lots of strings attached. I would like ***** to send me a store credit of $50.Business Response
Date: 04/29/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************Customer Answer
Date: 05/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** **Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your staff was kind enough to resolve an issue, generating a voucher code in the maount of $100. Now that I have gone to the site, the voucher code is not being recognized by your system. **************** was unable to place the order itself. There was also a belated $10 gift, which I tried to apply with ****************, prior to being told the system would not process the order, and that I needed to place it myself on the portal. Where possible, please place this order, with the following conditions:Remove the shirt Replace it with an additional pair of any of the jeans Add the birthday $10 gift voucher.Please see the attached screenshot showing that the voucher code provided was rejected. This may lend itself to addtional questions. Please feel free to call me after 3:00 PM EST, as this will reduce rounds of phone tag. In the rare event of reaching my voicemail, please provide a direct number with an extension. If none is available, then please leave an email address or fax number.Customer Answer
Date: 04/23/2025
Hello,In an effort to more easily resolve this matter, I have come to the position that converting the Voucher Code into a Gift Card will be the easiest way to resolve this issue, saving a great deal of time and effort for everyone.Can you kindly add this to the Complaint, so that the business can see this?Thank you.Sincerely,**** MartinezBusiness Response
Date: 04/23/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************Customer Answer
Date: 04/29/2025
Complaint: 23237650
I am rejecting this response because:
Business will not allow for the resolution to take place with a gift card - only a voucher code. This then precludes use of other vouchers and dilutes the true and total of the offer. This does not convey a spirit of resolution.
Sincerely,
**** ********Customer Answer
Date: 04/30/2025
Hello ShyanThe Response, in this case, reflects dissatisfaction.Tij the BBB portal, remarks and an upload was made.Having two individuals, representing a business, lends itself for it to seem positive before the eyes of the BBB and for less than ethical intentions to take place behind the scenes.The goal still is to resolve and bring forth only the best qualities in the organization. To sum it up, if they can simply provide a gift card, I would adjust my rating to positive and satisfied.Where possible, can you reach out to the business once more to see if they will make things right?Thank you.Sincerely,**** MartinezBusiness Response
Date: 05/06/2025
Thank you for the follow-up.
We understand the customer's preference for a gift card; however, in accordance with our current warranty policy, voucher codes are the standard method of resolution for approved warranty claims. While voucher codes cannot be combined with other promotional offers, they are still valid for any eligible merchandise on ********.We appreciate the feedback regarding flexibility and will share it with the appropriate teams. That said, our offer of a voucher remains in line with our policy and is the resolution we are able to extend at this time.
Thank you,
******Customer Answer
Date: 05/06/2025
Complaint: 23237650
I am rejecting this response because:I cant even use the voucher code without adding a credit card to the transaction, even if the amount to be paid is $0. Your book of, about not eking able to provide gift cards is draconian and unconscionable when you take into account that a credit card still has to be added. I ask that you records rhebirems, in my Cart, applying the voucher without having to provide w credit card.
Sincerely,
**** ********Customer Answer
Date: 05/07/2025
Hi Shyan,There is another update, that is important that the merchant knows about, as it is something material for the BBB.After trying to complete the purchase, following the rules set forth by Levis, the order total came out to $0 with the voucher code. However, the system still requires a credit card to process the order. At the moment, I find myself really low on funds and cant afford a hold onto my card.That means that the order will not go through. Naturally, o reached out to their support team, both by phone and email, only to be told that this is how it is and that there is nothing they can do about it.A businesses policies and practices should not be too one-sided and it is clearly a case of it being so.For this reason, I ask that you provide the contact person with this email, which I am sending to you, along with the one which was provided by Levis.Thank you for your assistance in this matter.Sincerely,**** MartinezBusiness Response
Date: 05/08/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************Customer Answer
Date: 05/14/2025
Hello,Unfortunately, I am unable to locate the last update, regarding this particular Case number. Please update it to reflect that I AM SATISFIED. The reasons provided are that the company recognized the challenges presented and worked to resolve the internal issues which were there. To all of their entire team * especially Brittany * I send my highest of gratitude. The same goes to you at the BBB Shyan!!Sincerely,**** ********Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Levis sent 2 of 8 items they charged for. Their rep, Saturday, stated he verified it was a warehouse error. He stated he had many calls that day about the same warehouse. and he would email them to advise of all the problems. He sent me a label to return the 2 items I received (they are labeled the same size but have a difference of 1 in in their inseams). he stated he would ship the items made a mistake and did not ship. he said the system does not allow that until 3 days after the expected delivery date. He told me to call back today and they have all the authorization to reship. but instead the lady takes almost 2 hours telling me I have to file claim online which costs me money because I'm legally blind and an aide has to help me. Also she states the managers 'can't come to the phone' cause they are 'busy' and she dosent' know how long that will be. they never sent me the claim process they now allege is necessary. Further, by law they can't require a legally blind person to do something requires eyesight. It's a violation of the ADA. Regardless. how can I file a claim if I don't have the info/? they refuse to email it. they emailed me saying that it is 'possible I will get a call, maybe, because they escalated it. but, I don't think its right, fair, or legal to hold my money and refuse to ship me the items I paid for. now I want a refund. I don't want to donate more of my time to this circus. I don't want to jeans now. I wanted them shipped today as the man promised. he said they would overnight for free because of the warehouse issue. they can listen to the call, he told me it would be a simple call, he already authorized it. he also said the warehouse had received many complaints for similar issues the day I spoke to him. They are stealing on purpose I thinkBusiness Response
Date: 04/17/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** *
Levi**** Customer ServiceInitial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase a largeone, about $700 worth, my packaging was all torn up, some items dirty so i returned the entire order but two little shirts that were missing, i assume fell out or were never packaged. i reached out to levi chat 6 times. yes 6! they told me in 72 hours someone would get back to me, not one person has and i am still out $83 some, this is my last attempt to get this fixed before i dispute.. never shopping here again.Business Response
Date: 03/21/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** *
Levi.com Customer ServiceCustomer Answer
Date: 03/24/2025
Complaint: ********
I am rejecting this response because:
Still no replies. Beyond frustrating.Sincerely,
Megan L****Business Response
Date: 04/04/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** *
Levi.com Customer ServiceCustomer Answer
Date: 04/08/2025
Complaint: ********
I am rejecting this response because:
STILL NOT ONE FOLLOW UP!!!!!!!!!!!1
Sincerely,
Megan L****Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered on 01/23/25 order sat there for weeks without moving so requested a refund since Feb 6th with no refund and have been told 3 other times my account is bei g forwarded with no resolution or refund.Business Response
Date: 03/07/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered from Levi’s 2/18, shipped 2/20. Package lost in transit by *********. Levi’s made me wait 10 days to file a lost package. Day 11 I called and a replacement was placed. Today I reviewed an email my replacement was cancelled and I still have no product and am out of my money.Business Response
Date: 03/04/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** *
Levi**** Customer ServiceInitial Complaint
Date:03/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Number: ********* Feb 16, 20255 Items$122.35 I ordered 4 pants for Levi’s my order was delivered when I picked up the back it all tape up when I opened it’s two jeans and wet and smell of pee. I contacted Levi’s right away and explained I only got two pants smell bad and it wet and am missing two pants. After going back and forth for like a hour and be refused to speak to a supervisor I was advised to trash the pants I told am not touching nothing that smell like pee and I don’t no what it’s that one them and there wet. I was told some would contact me with in 1-3 days three days pass no one contacted me I was told that it was sent to the wrong department or someone will contact me again in three days someone contacted me and ask for pictures told was told to trash the pants and why would want to touch something that small and we don’t no what on them. The customer service suck. I am not begging it my hard earned moneyBusiness Response
Date: 03/18/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** *
Levi**** Customer ServiceInitial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON February 17, 2025, I placed an order for 3 new pair of jeans i paid extra for overnight shipping ***** Express Priority Overnight $32.00 Today 2/18/2025 I call ****** to ask about my order and tracking and the guy on the phone said there is/was an issue with the warehouse and the delivery truck i said then i would like my overnight shipping charge back he said OKAY and puts me on hold without asking me this would be the 3 time he's put me on hold without asking me after a while he came back and said OK I have put in for to get back your $25 I said what how much did I spend extra for overnight shipping, he said 32 so how did we get from $32 to $25 he said no 32 you're getting back i then asked for a supervisor he then said NO the supervisor do talk to customer I have take your complaint down and pass it on I said that's not how it should work he then said unfortunately that's what I have to do SO basically I tell the guy my complaint he types it on the computer and pass's it on and I never hear from anyone about my complaint this is not the first time I had issues with ****** they absolutely refuse to help anyone. this is unacceptable for a clothing comply to treat customers this wayBusiness Response
Date: 03/04/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************Customer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 pairs of ****** 514 *************************************** 8-20 Size: 10 for my child. I used a ***** to pay. they cost me $53.76 plus additional for express 2 day shipping. I needed them right away. I received the wrong color and I wanted to return them. I reached out through their website *********** (ticket# *******). I used their return portal, i chose "return to original payment method." I received my return code in an email dated dec 30 2024:"Here is your mobile return code to drop off your return ...We will issue a refund back to your original method of payment within 10 business days after we receive your items...If you selected to receive a gift card instead of your original payment, you will receive a confirmation email after you drop off the package. " I never selected to get a gift card. I sent back to ****** as instructed. I received email on Jan 4 2025:"Order #: ********* Your return is on the way...We will issue a refund back to your original method of payment within ***** business days after we receive your items. Please note that it may take an additional 10 business days to appear in your account depending on the financial institution."on jan 4 i received another email saying, "Here's Your Refund for $53.76 Your refund has been processed and the balance has been put onto this e-gift card. To redeem it, show this email at a ****** store or enter your card number and pin at checkout on ********."I had already replaced the two pairs of pants i returned and had no need for a ****** gift card. when i called customer service to address and remedy this the person was very rude basically told me "too bad." When i was upset about this deceptive practice he hung up for **** expect that ****** will remedy this by providing a refund (including the extra I paid for expidited shipping) at my original payment method.Business Response
Date: 02/25/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************Customer Answer
Date: 02/25/2025
Complaint: 22946488
I am rejecting this response because it is not yet resolved. I will wait for the business to follow up.
Sincerely,
Lakota ******Business Response
Date: 02/27/2025
Thank you for bringing your experience to our attention.
We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
Best regards,
****** W
************ ****************
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