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Business Profile

Computer Software Developers

Salesforce.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint addresses REMOVEDs handling of our account renewal, which was executed without proper notice, communication, or authorization, despite an established and consistent renewal process followed in prior years. Historically, all Salesforce communications and renewals were routed through a point of contact within our firm and coordinated with internal leadership. This process functioned effectively under prior account executives and established a clear precedent for renewal engagement.Following reassignment to a new Account Executive, REMOVEDfailed to provide any notice or outreach regarding the upcoming renewal to the point of contact prior to contract execution. Our representative initiated communication with the new Account Executive in June 2025, the upcoming renewal was never raised by the Account Executive. During a July 31, 2025 call, account cancellation was explicitly discussed, and the Account Executive indicated that appropriate internal contacts would be engaged to facilitate cancellation. Subsequent efforts to cancel the account were met with delays, conflicting information, and deflection of responsibility. REMOVEDlater asserted that outreach had been made to a different individual within our organization, while the point of contact was never engaged regarding the renewal. Escalations in September and October 2025 failed to address the core issuethat the renewal occurred without proper notice or engagementand no meaningful resolution was provided despite REMOVEDSupport acknowledging the matter should have been handled differently.While this dispute remained active, REMOVEDescalated the matter to collections. In January 2026, REMOVEDthreatened referral to a third-party collections agency despite having received a detailed written timeline contesting the renewal. This escalation occurred without addressing the substance of the dispute.

    • Initial Complaint

      Date:02/07/2026

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding a software purchase and billing experience with REMOVED.On January 29, 2025, I spoke with two REMOVEDsales representatives who assured me that the Pro Suite product would meet my business needs and include the features and support required for my workflow. Based on those representations, I agreed to purchase the product under a plan totaling approximately $900 billed monthly at about $70 per month plus taxes. I completed the required payment authorization as instructed.After the purchase was completed, communication stopped. I did not receive proper onboarding, configuration assistance, or functional access to the application. I have sent multiple follow-up emails to the sales department and have received no response since enrolling.I contacted customer support but did not receive effective assistance or resolution. I also attempted to reach the billing department to request help and discuss cancellation or refund options but have not been able to reach anyone who can resolve the issue.Current situation: I am being billed under a plan totaling about $900 I cannot properly access or use the application Sales representatives are non-responsive Support has not resolved the access problem Billing has not responded regarding cancellation or refund I am a small business owner and purchased this system specifically to run my travel advisory business. The lack of access, onboarding, and post-sale support does not match what was represented during the sales process and has caused operational and financial harm.I am requesting assistance in obtaining either immediate working access with proper onboarding support or cancellation and refund.I am submitting this complaint so the matter can be reviewed and resolved.

      Business Response

      Date: 02/10/2026

      Dear BBB, 

      I have turned this customer's auto-renew to No. Your Contract will end 1/28/2027. Unfortunately we can not cancel mid-Contract. 

      Thank You,

      Salesforce Customer Success

      Customer Answer

      Date: 02/10/2026

      REMOVED-copy-source="MessageBody" style="color: rgb(36, 36, 36); margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">I"ve never used the program, can't even log in. You can't hold me hostage.

      REMOVED">Sincerely, 

    • Initial Complaint

      Date:02/05/2026

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the software on the 28th of January and asked the REMOVEDfor a walk. She stated that she would help to get this done. I wanted for 6 days and still no response. I have called 5 times and asked for help and just keep getting transferred and told that there is nothing they can do. Im in a contract but no one told me about that I would have to keep going through this. I want cancellation since there is no help with setting this up and completing my onboard with saleforce.

      Business Response

      Date: 02/06/2026

      Dear BBB,

      Thank you for your claim. I have turned the customer's auto-renew to No to ensure a renewal did not occur. This customer's Contract will end 1/28/2027. If further assistance is needed, please log a case with REMOVED.

      Thank  You,

      Salesforce Customer Success

      Customer Answer

      Date: 02/06/2026

       
      Complaint: 24489522

      I am rejecting this response because:
      I didnt not ask when I was signed up and the length of this. 
      Im filing case pertaining to me purchasing the REMOVEDand not being setup and the uploads were pictures of me speaking with the REMOVEDand telling me that once it was purchased in REMOVEDand set up the account. Nothing has been done and I have called in 9 times to get this done to your escalation department. I still have heard a responds. There is no way to speak to customer service only IT department for both numbers listed. So please I have called log records, your sales REMOVEDs REMOVEDstating that they dont know what to do. But your REMOVEDare advising that when you purchase the software it will be set in 24/48 hours and its not! 

      Sincerely,

      REMOVED

      Business Response

      Date: 02/10/2026

      Dear BBB,

      Please log a case with REMOVEDfor assistance with a cancellation.

      Thank You,

      Salesforce Customer Success

      Customer Answer

      Date: 02/19/2026

      Complaint rejection taken in dictation by BBB REMOVEDSS 02/19/2026 
      The business has not addressed the situation with my REMOVEDset up. I have an event coming up. All I am asking is to have a call setup to help walk me through the REMOVED. 
      They sent me an email, that someone will be reaching out with me with the setup of the REMOVEDyesterday. There is a link to a form to fill out and I filled it out before. 

      Customer Answer

      Date: 02/20/2026

      This is what I got today as an email.  Account executive screens - (REMOVED) screens my calls and sends to voice mail. Never responds to calls. And now she is stating that I will have to purchase more  products, when she asked me when purchasing , what kind of company do I have and in a zoom call with a another personal and suggested this was correct. And stated that I will have the account setup with a different department. 
      I explained to her I was leaving ghl and that I need a system setup asap or what's in the system to complete the tasks needed. 

      Now after I asked to cancel due to no communication on the 4th of February, she is now stating other items is to be purchased. 

      I just want this canceled, I again and it's being overlooked. I have ask to cancel and refund me!

      Business Response

      Date: 02/25/2026

      Dear BBB, 

      Please email REMOVEDfor further assistance with your cancellation request. 

      Thank You, 

      Salesforce Customer Success

      Customer Answer

      Date: 02/28/2026

       
      Complaint: 24489522

      I am rejecting this response because: I was told this was fine a week ago, and I just received a charge again on the 28th. Prior to this you all told me that my card was taken off file through here. But you just charged me again. On the 4th of February I asked REMOVEDto cancel this subscription and refund me. And Im still be charged. I have been blocked for the login portal as well so I cant access billing

      Sincerely,

      REMOVED

    • Initial Complaint

      Date:01/22/2026

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An un-authorized employee signed up for a service with this company. I contacted them and notified them of the mistake.

      Business Response

      Date: 02/02/2026

      Dear REMOVED, 

      Thank you for your claim. Please log a billing case to have this further investigated. Please email REMOVEDfor further assistance. Our internal teams will be more than happy to further assist you. 

      Thank You, 

      Salesforce Customer Success

    • Initial Complaint

      Date:01/03/2026

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to previous complaints (#REMOVED, #REMOVED, #REMOVED) salesforce.com agreed to stop sending emails to me. Yet today I have four emails sent within a hour of each other coming from IP addresses of REMOVEDall of which are salesforce.com IP addresses

      Business Response

      Date: 01/12/2026

      Dear BBB, 

      I was not able to find this customer's email address in our system. I am not sure where the emails are coming from. It is not from our internal team. 

      Thank You,

      Salesforce Customer Success

      Customer Answer

      Date: 01/12/2026

       
      Complaint: 24349744

      I am rejecting this response because:

      an example from one of their emails:

      header.d=REMOVED.salesforce.com

      sender IP is REMOVED

      which belongs to salesforce.com.

      NetRange: REMOVED- REMOVEDCIDR: REMOVEDNetName: SALESF-3 NetHandle: NET-128-245-0-0-1 Parent: NET128 (NET-128-0-0-0-0)NetType: Direct Allocation OriginAS: Organization: Salesforce.com, Inc. (SALESF-3)RegDate: 2019-12-02 Updated: 2019-12-02 Ref: REMOVEDOrgName: Salesforce.com, Inc.OrgId: SALESF-3 Address: Attn: Accounts Payable Address: REMOVEDPostalCode: REMOVEDCountry: US RegDate: 1999-11-30 Updated: 2024-11-25 Ref: REMOVED


      Sincerely,

      REMOVED

    • Initial Complaint

      Date:11/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Such a Scam!! At REMOVED, customers are unable to cancel their subscriptions themselves and must contact several customer support agents and wait for a response.They renew your contract every year without letting you click to cancel ANYWHERE. Our company decided that we weren't going to use REMOVEDanymore and requested to cancel our subscription in April of 2025. We actually stopped using REMOVEDearlier in 2025.They wouldn't let us out of the contract because, according to them, it had auto renewed. This is unacceptable because I never agreed to any automatic contract renewal.Since I never authorized an auto renewal for any services, I dispute the resulting balance due as a result of this fraudulent business activity.Hopefully sharing this experience makes new customers aware of the unscrupulous practices at REMOVEDand makes them think twice before signing up for their services. Thank you.

      Business Response

      Date: 11/13/2025

      Dear BBB, 

      We have reviewed the customer's issue and I see this customer's Contract was for 3 years. This Contract has renewed before this year. Please refer to our MSA listed on your signed Order Form, that states "subscriptions will automatically renew for additional one year terms, unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term.".  This practice is stated in our MSA and the customer should have received emails before the renewal stating auto-renewal would occur if no formal statement was made 30 days prior. 

      Thank You, 

      Salesforce Customer Success

      Customer Answer

      Date: 11/13/2025

       
      Complaint: 24139566

      I am rejecting this response because the original contract (Quote#Q-06521828 Order# REMOVED) that was signed in November of 2022 clearly states that it is a 12-month contract. Start date is 11/11/2022 and End date is 11/10/2023. See attached. This what was signed and agreed upon. 

      Nowhere does it state that it will automatically renew every year. 

      Sincerely,

      REMOVED

    • Initial Complaint

      Date:10/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had turned my auto renew off and found out that it was turned back on so I filled a REMOVEDort with REMOVEDThey responded saying they fixed the issue and auto renew was turned back off. Yet when the time came to auto renew, REMOVEDremoved the funds from my account without my permission. I have reached out many times to billing and no response. I even included their sales REMOVEDwho sent an email to billing and still nothing. I want a refund of the money they took out of my bank account and my account details to be deleted from their system. I want verification of this being done to ensure this issue will not happen again next year. Details and case number are included in the email along with POC of sales REMOVED.

      Business Response

      Date: 11/03/2025

      Dear BBB,

      I have contacted the customer's Collector to log a case with our AR team to have the amount refunded. The customer should receive an email shortly. 

      Thank You, 

      Salesforce Customer Success

    • Initial Complaint

      Date:10/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have submitted a request to cancel to REMOVEDon 10/22/2025 and a refund of 321$ they charged to my CC and have not had a call back to confirm . In fact no live human has acknowledged my request and if it is to be granted or honored as I cannot do anything while logged on to the account. I requested by phone last year to the day 10/22/2024 for the same cancellation and i was too late they said. It was on an auto renewal that I could not disable.

      Business Response

      Date: 10/24/2025

      Dear BBB,

      We have reviewed the customer issued and have cancelled the contract per the customer request and the charges have been credited.
      Please consider this issue resolved. I have also logged a case with our AR Team to get the amount refunded. 


      Thank you,
      Salesforce Customer Success

    • Initial Complaint

      Date:10/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business was engaging with the REMOVEDsales team in 2022 about the potential to use their product as an internal tool. During the sales process, the REMOVEDsalesperson, REMOVED, introduced us to an external integration specialist, REMOVED, who assisted with the sales process in educating us on the integration process.On April 25, 2022 we received an implementation proposal from REMOVEDquoting us at $8,400 without API and $41,400 with API implementation. That was to be combined with their Jumpstart program plan to save us money. We signed the Order form on April 28, three days after receiving that proposal. This decision was reliant on the implementation discussions and pricing we received from REMOVED.Only once we signed the order form it came to light that REMOVEDimplementation quote was, in fact, not even close to adequate and that he wouldnt be capable of doing the job we needed. And then over the next 2 months we worked with one of their other proposed service providers who provided us a quote at, conveniently, $91,000!!!! More than double the cost of the quote provided to us by REMOVEDin order to close the deal.We never used REMOVEDbecause REMOVEDintentionally mislead us about the costs it would take to get started. This is representative of wide-scale sales fraud. This was clearly part of the sales playbook - introduce us to an implementation specialist who gives us a lowball quote, get us to sign the agreement, bait and switch the implementation cost, and then try to collect on the fraudulently induced contract. Not to mention if there's a financial arrangement between REMOVEDand REMOVEDto provide these fraudulent quotes.We made it clear to REMOVEDthat we were terminating the agreement and would not pay the outstanding amount due to the clear fraud. After 3 years of no communication from REMOVED, we recently received a collection notice. We're reporting their fraudulent sales practices to the BBB.

      Business Response

      Date: 10/17/2025

      Dear BBB, 

      I have turned this customer's auto-renew to No. The customer's Contract will end 10/25/2025. I am not seeing any cases logged requesting to cancel their Contract. Please reach out to REMOVEDfor any assistance with billing. 

      Thank You, 

      Salesforce Customer Success

    • Initial Complaint

      Date:10/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding REMOVEDand their handling of my REMOVEDAdministrator certification exam. On 9/26, I completed the REMOVEDCertified Administrator test. My official exam report shows a score of REMOVED%, which is consistent with the passing threshold REMOVEDpublicly listed on their certification website and which was also stated during my instructor-led training course.Despite this, REMOVEDhas refused to issue my certification, claiming I did not meet the requirements. At no point before, during, or after my exam was I informed of a higher threshold or that the rules had changed. In fact, REMOVEDs own website and study materials clearly documented 65% as passing. I have screenshots, course materials, and communication that confirm this standard.What makes this particularly concerning is that I am not the only candidate affected. Others have documented similar experiences since REMOVEDtransitioned to a new testing system earlier this year. Candidates have reported being told they passed based on official documentation, only to later be denied certification without consistent or transparent reasoning. This resembles a bait-and-switch practice where candidates invest time, money, and stress into preparation under one published standard, only to have the goalposts moved afterward.I paid for the course, the instructor-led training, and the exam under the good-faith belief that REMOVEDwould honor its stated requirements. Instead, I was unfairly denied certification despite meeting the published passing score. This not only damages my professional credibility but also wastes significant financial investment.I am requesting that REMOVEDhonor its published passing threshold, issue my certification based on the documented score, and review its practices to prevent further consumer misrepresentation. Failing that, I expect a full refund of all exam and training costs.

      Business Response

      Date: 10/17/2025

      Dear BBB, 

      To find the correct passing score, you must check the specific exam guide on Trailhead, as the percentage depends on the certification and can change. 

      Salesforce Associate: 65%
      Salesforce Certified Platform Developer I: 68%
      Salesforce REMOVEDCloud Consultant: 67%
      Salesforce Certified Sales Cloud Consultant: 68%
      Salesforce Certified Agentforce Specialist: 73%
      Salesforce Certified Platform Foundations: 62%
      Salesforce Certified AI Specialist: 73%

      Thank You, 

      Salesforce Customer Success

      Customer Answer

      Date: 10/18/2025

       
      Complaint: 23969416

      I am rejecting this response because:

      I took the Salesforce platform administrator which is 65% to pass. I made a REMOVED 


      Sincerely,

      REMOVED

      Business Response

      Date: 10/24/2025

      Dear BBB,

      Please submit a case at the bottom of this page - REMOVED

      Thank You,

      Salesforce Customer Success

      Customer Answer

      Date: 10/24/2025

       
      Complaint: 23969416

      I am rejecting this response because:

      i already have case 471581057

      Sincerely,

      REMOVED

    Salesforce.com, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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