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12 Customer Reviews
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Review from Dan V
1 star11/04/2023
Brex took my money and never returned it. I closed a business account with some funds in it and were supposed to send a check to me equivalent to the funds. The check never came. When I contacted them via support chat to ask them about it, they kept claiming that they had emailed me a form to fill out and get the check from me. The email never came. Support chat refused to stay on the line for this for me and kept saying to wait for the email. Of course, the email never did come. I still would like my money back and am surprised that a US Bank can treat their customers this way. Maybe they're a victim of the SVB fallout, but either way I would still like my very normal business account sum back. Until then, I cannot recommend this company less. Do not touch Brex.
Brex Response
11/13/2023
Thank you for bringing this customer complaint to our attention. We welcome the opportunity to respond to the customer's inquiry. We have corresponded directly with the customer and have provided information regarding the status of the funds in the account. For customer confidentiality reasons, we are unable to provide details. Please let us know if we can assist further.Review from LM H
1 star08/29/2022
Horrible, nasty company! If I could give half a star I would....System is buggy and super invasive. **************** stinks, when you can get a human to respond. This company needs to go bankrupt, we don't need another pseudo bank pushing customers around, find a real bank that still has some customer service VALUES and respects customer autonomy - OH!! also, they are collecting data and threatening the user to be locked out if they refuse - STAY AWAY!!Brex Response
09/01/2022
Upon review of records, the reviewer's author does not appear to be a Brex customer nor is there any indication that the author has ever contacted Brex with any questions or concerns. We invite the reviewer to contact our customer experience to discuss the concerns or questions they may have regarding Brex.Review from Nicholas D
1 star08/16/2022
My previous employer gave me a prepaid mastercard via brex as an end of year bonus. It has expired and I need to speak with someone at brex to reissue the card. It is IMPOSSIBLE to speak with anyone without having a business account. I've tried email, and get told I don't have an account. I can get to chat support without having an account. The one phone number does not work as I don't have an account. How is this possible?Brex Response
08/17/2022
Thank you for bringing this customer complaint to our attention. We welcome the opportunity to respond to the customer's inquiry. We have corresponded directly with the customer since this complaint was filed and have reached a mutually agreeable solution. For customer confidentiality reasons, we are unable to provide details. Please let us know if we can assist further.Review from Daniel R
1 star06/21/2022
DO NOT bank with Brex, ever! Run! They have decided to close accounts on thousands of people with very little notice. I banked with them for almost two years and had the rug pulled out from under my business. At first I thought the snarky email was spam because it was so unbelievable, but it is all true..Here are some alternatives I found to be pretty good: Mercury, BlueVine, Relay, Novo.Brex Response
06/28/2022
Thank you for taking the time to leave a review. Brex has made a change to its corporate strategy which impacted the eligibility of certain customer accounts. Unfortunately, this has resulted in Brex no longer being able to offer our services to this customer. If the customer requires further assistance in navigating this transition, we are here to assist. Please feel free to reach out if youd like any additional details.Review from Matt P.
1 star06/16/2022
Ive been using Brex for more than a year to build my small business and record and archive my financial transactions. Now, Brex wants to change their terms of service and close the accounts of all their small businesses. I will have to take the time and expense to re-archive all my transactions with a new platform, during my busiest season of the year. How did they inform me of this? By email.Thank goodness it didnt get lost in my spam folder, I have no idea what would have happened theyd simply closed my account without a warning. I now see the new language on their website emphasizing companies aiming for an IPOmeaning their goal is to be listed on the stock market. So they want to go after millionaires and billionaires, and just exploited their small business members to improve their stats until they were ready to ditch them. I never would have affiliated myself with a company if I knew that these were their values. Even if you qualify for their services I wouldnt trust them, they could just change direction again and axe you and all youll get is an email.Brex Response
06/28/2022
Thank you for taking the time to leave a review. Brex has made a change to its corporate strategy which impacted the eligibility of certain customer accounts. Unfortunately, this has resulted in Brex no longer being able to offer our services to this customer. If the customer requires further assistance in navigating this transition, we are here to assist. Please feel free to reach out if you'd like any additional details.Review from Ali J
1 star06/16/2022
Use Relay instead, or literally anywhere else. 0-star customer service and due to their total lack of friendliness to startups. Do not trust or use Brexthey gave me short notice they are closing my account with incomplete informationcausing over a dozen hours and approximately 100 tasks (updating credit cards and more) I now need to do on top of running my company. Do not use this s***** "bank" for your startup at all costs. Most importantly, they don't care about you, your company, or providing a good product or customer service.Brex Response
06/28/2022
Thank you for taking the time to leave a review. Brex has made a change to its corporate strategy which impacted the eligibility of certain customer accounts. Unfortunately, this has resulted in Brex no longer being able to offer our services to this customer. If the customer requires further assistance in navigating this transition, we are here to assist. Please feel free to reach out if you'd like any additional details.Review from Ty F
1 star05/31/2022
If I could create no stars I would. DO NOT BANK WITH THEM. They forced me to close my business account money was going into it. Complete messBrex Response
06/02/2022
Thank you for bringing this customer complaint to our attention. We have previously corresponded directly with the customer, and this issue has been resolved. For customer confidentiality reasons, we are unable to provide details. Please let us know if we can assist further.Review from Dan O
1 star05/23/2022
This company misleadingly advertises business credit cards and bank accounts, however nowhere do they state that they only approve accounts for "startup businesses with venture capital", which is what you'll find out only after you apply.They also collect quite a lot of private information during the application process, including all your bank account information, social security number, and even copies of your driver's license. They do NOT however honor requests to delete that information as specified in their privacy policy. Instead they just refer any requests for deletions to their "privacy [at] brex.com" email, which only instantly replies with a link to a form that automatically rejects any requests to delete your information - no matter what options you select in it.It seems like this company is collecting and possibly selling personal information, so be forewarned. If feel your application was taken without clear information as to their requirements (i.e., only approving "startup businesses with venture capital"), and they do not honor your requests to delete your private information, then file complaints with the *** and CFPB too.Brex Response
05/27/2022
Thank you for bringing this customer complaint to our attention. We have corresponded directly with the customer since this complaint was filed. For customer confidentiality reasons, we are unable to provide details. Please let us know if we can assist further.Review from Maikel A R
1 star04/28/2022
Worse experience I ever had, didnt put the business info, small start **** this company is the worstBrex Response
05/02/2022
Upon review of records, the complaints author does not appear to be a Brex customer nor is there any indication that the author has ever contacted Brex with any questions or concerns. We invite the complainant to contact our customer experience to discuss the concerns or questions they may have regarding Brex.Review from Sam A.
1 star04/15/2022
We opened an account with this company under the synopsis that they will help us with our accounting system we receive zero help customer service was extremely rude also the held on To our money this is a company that is an absolute scam for small business. We much rather deal with a real bank not with amateur kids running a company I encourage all small businesses to stay away from this cancerous business
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