Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2024. Complaints on file state concerns with membership subscription.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,053 total complaints in the last 3 years.
- 2,437 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I only needed to pay $5 for an expert, sadly didn't research enough that JustAnswer charges $40 without you knowing. I asked for a refund and they only will refund the $5 not the $40.
Business Response
Date: 04/08/2025
Hello Lauren,
Thank you for reaching out to us. I'm ready to assist you.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Lauren S******Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As I attempted to sign into my ***** ****** membership, I somehow was directed to JustAnswer.com. I, thinking it was part of ***** ******, began to ask my question and was directed to enter my debit info for a $5 charge. Instead, I was immediately charged $64 without any explanation or request for AUTHORIZATION. This company used a deceptive means to extort $64 from me. They have refused to refund my $, so I am filing this complaint to alert others who may also fall into their deceptive practice, as evidenced by my experience.Business Response
Date: 04/07/2025
Hello Brenda,
Thank you for sharing your JustAnswer experience via BBB.I apologize for any confusion or misunderstanding. JustAnswer is a 'people helping people,' paid membership-only service advertised on Google, where we provide customized responses from hundreds of verified and qualified Experts across various categories.
It appears that you were trying to contact ***** ******. You will need to contact them directly for assistance.
As a courtesy to you, I have canceled your $64 payment. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges.
Thank you for giving JustAnswer a try. If I can be of further assistance, please let me know.
Kind regards,
Violet
JustAnswer Customer Care
***********************
or ************Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Brenda K*********Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 31, 2025, I was charged $46 by JustAnswer despite having canceled a $1 trial subscription within the first 24 hours, as per their terms. I have attempted to log into my account multiple times using all of my email addresses, but the system consistently states that I do not have an account. This has prevented me from accessing any services or managing my subscription directly. I have reached out to JustAnswer’s customer support multiple times for assistance with this issue, but I have received no response. Additionally, their advertised "24/7 chat support" appears to be an automated bot that is unable to understand or resolve my concerns, leaving me without any meaningful assistance. I am requesting a full refund of the $46 charged to my account, as I canceled the trial within the allowed timeframe and have been unable to use their services due to the account access issues. I am frustrated by the lack of communication and support from JustAnswer and hope the BBB can assist in resolving this matter. Desired Resolution: Full refund of $46 charged on March 31, 2025 Confirmation that my subscription has been canceled and no further charges will occurBusiness Response
Date: 04/07/2025
Hi Thomas,
Thank you for letting us know.
We’re here to support you and ensure you have a smooth experience. When you posted your question, you signed up for our monthly membership, which includes automatic billing for continued service. A message similar to this would have appeared during the sign-up process: https://********************************************.I’ve issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to help.
Best,
Julie, JustAnswer Customer Care
********************** ** ************Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Thomas B*****Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, on 3/31/25 I was trying see if I could get an answer about my pet since the vets around me are currently closed. The chat bot assistant said it would be $5 to chat with a vet, but once I seen what I was charged it’s an additional $35 dollars for a service a membership, I don’t understand why they would offer a membership when they can’t even provide me with the assistance I need in the first place. They keep telling me it will be in one moment but nothing just waiting and waiting and nobody can help me. Wasting my time and my money m, they can’t even connect me to anyone and why would they even say it’s $5 when they are going to charge you more.Business Response
Date: 04/01/2025
Hello Brenda,
I'm here to help you resolve this matter.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Business Response
Date: 04/01/2025
Hello Brenda,
I'm here to help you resolve this matter.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to get legal advice from a lawyer it said a charge of $5 for your first chat, nothing about a membership, and charged me $50 saying thanks for membership. tried to talk to someone but apparently as soon as you chat with the bot you’re agreeing to their termsBusiness Response
Date: 04/01/2025
Hello Kaelee,
Thank you for reaching out to us. I'm ready to assist you.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The vet assigned to my case, who is an agent of the company, provided explicit information that diagnosed my animal with cancer because of the presence of blood in the stool. This resulted in my emotional and financial detriment and caused me to seek emergency vetinarian care and a nearly $700 emergency vet bill. After dropping off my animal for care, I inquired with the same virtual vet if this in any way could be related an infection or virus, only for the vet to then respond affirmatively that it could be an option. The response from the initial supervisor was that it violated their internal rules and from being a dog and cat owner themselves, they could understand my reasonable expression and action. The supervisor (Sam) informed me that there would be an investigation and promised to contact me in 24-48 hours on how things shook out. I expressed concern over customers similarly situated and inquired how they were vetting their vet agents. Sam stated that he would be in contact after the investigation concluded. I received an email the following morning from a different supervisor (Ivy) without any explanation of my experience, the vetting concern, or prayer for relief but rather that the $38 subscription fee would be returned to me.Business Response
Date: 04/01/2025
Hello Sterling,
Thank you for bringing this to our attention.
I completely understand the frustration and confusion you're feeling right now, and I would like to address the issues you have raised.
I understand that you are seeking reimbursement for your emergency vet bill. However, according to our Terms of Service, we would like to kindly remind you that posts are for general information and are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.) and do not establish a professional-client relationship. The site and services are provided "as is," with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles.
We will have our Quality Assurance Team review Sam's communications with you. They will take appropriate action and provide him with any necessary feedback.
I hope that I have addressed all of your concerns. Please let me know if you need further assistance.
Regards,
Bella
JustAnswer Customer Care
********************** ** ************Initial Complaint
Date:03/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The website said it would cost $5 to get a question answered, so I provided my credit card information. I was charged $5 for the question PLUS a $65 monthly membership fee. I did not see anything about a membership fee on the website.Business Response
Date: 03/26/2025
Hello Jonathan,
I'm ready to help.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jonathan A******Initial Complaint
Date:03/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked a question to just answer and o agreed to the 5 fee. I didn’t want a subscription or membership. Immediately after the call they charged me the 5 dollars and an additional 29 I did not authorize. I realized they had signed me up for a member membership and I immediately canceled within 30 mins. When I canceled it will not let me remove my card from their site: I want a refund as I was misled. I tried contacting the about this but can’t get anywhere. Likely I’m going to have to try to dispute charges at my bank if they won’t refund meBusiness Response
Date: 03/26/2025
Hello Sherrie,
Thank you for reaching out to us. We apologize for any inconvenience.
Upon reviewing your account, I see that our Customer Service team has already cancelled your payment. Your payment are showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Sherrie B******Initial Complaint
Date:03/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/25/25, I posted a legal question on JustAnswer.com and was told that I could speak with a legal professional for a flat fee of $5. I posted my cc number and spoke with this person for approximately 3-5 minutes. I later decided to check my account. Low and behold, I discovered that I had not only been charged the $5 fee but an additional $55. I immediately called and spoke with a representative stating that I only authorized a $5 fee. She apologized. I stated that I want a refund of the $55. She stated that they could not refund my money but could cancel my membership and I would not be charged again. I told her that I never signed up for a membership. She again apologized and said I would not be charged again but she couldn't do a refund. I Informed her at that time that I would be contacting my bank to dispute the charges as I did not agree to them. Minutes later, I received an email with membership information.Business Response
Date: 03/25/2025
Hello Pearlie,
Thank you for sharing your review of your JustAnswer experience via BBB.
We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this:
https://*****************************
As a courtesy, I have cancelled your membership payment.This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges.
We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.
Kind regards,
Violet
JustAnswer Customer Care
***********************
or ************Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Pearlie B*******Initial Complaint
Date:03/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear To Whom It May Concern, 3/24/2025 I have been trying to get into my ***** account for some time now. In that endeavor I contacted what I THOUGHT was ***** support NOT ASKTECH. support! I Paid the amount asked which was $1.00 and DID NOT get into my ***** account. I then checked my bank balance and there is a charge for $53.00 NOT the $1`.00 paid. To me this is FRAUDULENT ADVERTISING. I am seeking a refund for this $53.00. I PRAY the you can get a refund of the monies for me. I ask also that you can have there advertising practices changed to more UNDERSTANDABLE description of their services, what they can do and NOT do! I have heard of people having similar things h***** to them. Their information NEEDS to me more understandable that they are NOT associated with ***** or CANNOT help accessing their ***** account when the password is forgotten, the recovery email is deleted therefore eliminating the CODE sent by *****. ONLY ***** CAN ACCESS THEIR OWN ACCOUNTS!!!!! Sincerely Jack D***** *************************Business Response
Date: 03/24/2025
Hello Jack,
Thank you for sharing your JustAnswer experience via BBB.
I apologize for any confusion or misunderstanding. JustAnswer is a 'people helping people,' paid membership-only service advertised on ******, where we provide customized responses from hundreds of verified and qualified Experts across various categories.
It seems you were trying to contact *****. You’ll need to reach out to them directly for further assistance.
As a courtesy to you, I have canceled your $53 payment. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Kind regards,
Violet
JustAnswer Customer Care
***********************
or ************Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jack D*****
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