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- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Federal Trade Commission (FTC) v. JustAnswer LLC et al.The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.On January 13, 2026, the Federal Trade Commission (FTC) filed a suit against JustAnswer LLC and its CEO Andrew Kurtzig in the U.S. District Court for the Northern District of California (Case No. 3:26-cv-00333).According to the complaint, the FTC alleges that JustAnswer represented consumers could “join” and access expert advice for a nominal fee (such as $1 or $5), but then enrolled consumers in a recurring monthly subscription with fees the FTC alleges ranged from $28 to $125. It is also alleged allege JustAnswer charged those fees without obtaining affirmative consent as required by the Restore Online Shoppers’ Confidence Act (ROSCA), and that the subscription terms were not clearly and conspicuously disclosed. The FTC’s complaint seeks injunctive relief, monetary relief (including consumer redress), and civil penalties.The matter is currently pending.
On January 15, 2026, JustAnswer submitted the following response to the complaint.
JustAnswer has engaged constructively with the Federal Trade Commission (FTC) for nearly three years and is disappointed that the agency has chosen this path.
Just Answer clearly publishes its pricing and model upfront, and makes cancelling simple and convenient through multiple channels, including a 24/7 toll-free number, live chat, email and with one click on the web.JustAnswer has met or exceeded all legal disclosure requirements, while providing our members with immediate access to affordable professional services that fit their lives and their needs.
The company is confident in its position and looks forward to productively advancing this matter. - Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding membership and subscription charges.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Overview
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