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Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Federal Trade Commission (FTC) v. JustAnswer LLC et al.The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.On January 13, 2026, the Federal Trade Commission (FTC) filed a suit against JustAnswer LLC and its CEO Andrew Kurtzig in the U.S. District Court for the Northern District of California (Case No. 3:26-cv-00333).According to the complaint, the FTC alleges that JustAnswer represented consumers could “join” and access expert advice for a nominal fee (such as $1 or $5), but then enrolled consumers in a recurring monthly subscription with fees the FTC alleges ranged from $28 to $125. It is also alleged allege JustAnswer charged those fees without obtaining affirmative consent as required by the Restore Online Shoppers’ Confidence Act (ROSCA), and that the subscription terms were not clearly and conspicuously disclosed. The FTC’s complaint seeks injunctive relief, monetary relief (including consumer redress), and civil penalties.The matter is currently pending.
On January 15, 2026, JustAnswer submitted the following response to the complaint.
JustAnswer has engaged constructively with the Federal Trade Commission (FTC) for nearly three years and is disappointed that the agency has chosen this path.
Just Answer clearly publishes its pricing and model upfront, and makes cancelling simple and convenient through multiple channels, including a 24/7 toll-free number, live chat, email and with one click on the web.JustAnswer has met or exceeded all legal disclosure requirements, while providing our members with immediate access to affordable professional services that fit their lives and their needs.
The company is confident in its position and looks forward to productively advancing this matter. - Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding membership and subscription charges.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 7/19/2006
Years in Business: 24
Photos and Videos
Business Details
- BBB File Opened:
- 6/23/2006
- Business Started:
- 7/1/2002
- Business Started Locally:
- 7/1/2002
- Business Incorporated:
- 6/12/2007
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mr. Jeff Cavellini, Vice President of Customer Care
- Ms. Leila Anunciacion, Director of Customer Care
- Ms. Kayla Johnson, Customer Care Supervisor
Additional Contact Information
- Principal Contacts
- Mr. Jeff Cavellini, Vice President of Customer Care
Additional Information
- Payment methods
- PayPal
- Credit Card
- Refund and Exchange Policy
- At JustAnswer, every customer's experience matters to us — and we back that up with action, not just words. If something falls short, don't hesitate to reach out: call us at (800) 808-0643 or contact our Customer Care team and tell us what happened.
We'll move quickly to make it right — whether that means connecting you with a second Expert opinion, prioritizing your question, arranging a live call with an Expert, or sorting out a billing issue. And if we still can't meet your needs, we'll refund you. No hoops, no hassle. - Business Categories
- Ecommerce
Latest Reviews
Kev Y.
"Very knowledgeable and put my mind at ease. He answered all my questions and was very thorough in his answers."
Linda B
"Awesome! He was very informative, Have a good Day!" ... Read full review
Robert H
"This service was very helpful and helped me determine next steps"
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