Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a distribution of my 401k from Human Interest over 3 months ago. When I contacted them they said I had not left my company but I called my former company and Human Interest did get conformation that my relationship with my former employer had indeed ended early May. At the end of June ibsaw on my Human Interest dashboard that the distribution was in progress. I called a week later and was asked to submit a distribution/ rollover request. I did that. To date I have called Human Interest God knows how many times only to be on call waiting for over an hour and then to be told to "wait on compliance testing." I mean like what da ****** hell? It is August 28; three whole freaking months. How much more testing can be done on ***** and what da ****** are you testing??? Just give people their ****** money. There are pages of complaints about Himan Interest and the BBB or someone, needs to intervene. This seems like a scheme and a ****** scam. I have NEVER experienced this in my career. Someone is always giving some lame excuses or they do not respond to any customer sevice emails for more than a month. They place you on hold after you are verified for an eternity only to come back with some lame excuse about compliance testing. These times and days are not times to mess with people money. Stop the shannigams and just give people their distributions already. We are losing valuable time that could be used to gaining much needed money for our families" future. Someone NEEDS to do something. The absurdity has to stop. This is America!!!

  

  Business Response

  Date: 09/13/2023

  Hi ****,

  We completely understand your frustrations, and do apologize that for the lack of communication surrounding your plan's termination. We are working to expedite the termination with our Compliance team in order to get your funds disbursed as quickly as possible.

  We will also be escalating your concerns to our Customer Advocacy team, and one of our Advocates will be reaching out to you directly.

  Thank you for your patience and understanding as we work diligently to fulfill your long awaited request.

  Human Interest's Customer Advocacy Team

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible company & terrible customer service. First time I called I was on hold over an ************ get any information from them! I requested a 401k distribution on 7/5/23 after my last shift with my employer on 7/1/23. Their website states the money will be in your account 30 days from the distribution request. I am STILL waiting on my ************ have every excuse in the book as to why I cant get it. First it was just that it takes time, second was that my previous company took a long time telling them how many hrs I worked to make sure I could get my full pay out/employer match, then it was that it was a compliance waiting ************ its that their system is showing me as an active employee & until Im terminated again they cant release it. Its been almost 2 months, give me my money! **** NEVER recommend to anyone to use Human Interest for investing.

  

  Business Response

  Date: 09/13/2023

  Hi ********,

  Thank you for your valuable feedback, as we continue to grow our Customer Success team to minimize experiences like yours. One of our Customer Advocates has reached out directly to confirm that once your vested hours were confirmed, we were able to expedite your distribution, and disburse funds as of 08-23. 

  Should you have any additional questions, please contact your Customer Advocate directly.

  Thank you again,

  Human Interest's Customer Advocacy Team

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company initiated cancellation of this 401k plan in February. We where advised to patiently wait up to 2 months to allow human interest to close out the account on their end so that we could either transfer our funds to another account or have them redistributed back to us.On 8/2/23 I contacted human interest via phone to initiate the process of returning my funds. I was given a form to fill out and told that it would take up to 30 days to finalize. After 3 weeks I called back to verify that the form was received and is being processed. I was advised at that time that my form was blocked because the account has yet to be closed on their end. I then requested to speak with a manager as it is totally unprofessional to ask a customer to submit a form and wait a waiting period just to block the request without providing any notification of doing so. I was put on hold for 30 minutes then told a manager would reach out to me later that day. To this day no on has contacted me and I am still waiting to for an update regarding my account.

  

  Business Response

  Date: 09/13/2023

  Hi ******,

  
  Thank you for your patience throughout your distribution process, and apologize that you were uninformed about your plan's termination, prior to your request. However, we escalated your concerns, and as one of our Customer Advocates has confirmed with you directly, your funds were disbursed on 09-01-2023.

   

  Thank you again for your feedback, as we work to optimize transparency moving forward.

   

  Human Interest's Customer Advocacy Team

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to complete a roll over from Human Interest which started online on 6/1/23 after my employer unexpectedly laid off most employees on 1/23/23. After multiple emails and calls I was told on 7/11/23 that my check was cut and mailed. Still no check and after many more emails and phone calls I was told the check was mailed on 7/21/23 and now needed to wait 30 days before any other action would be taken. No check and no action even with multiple emails and calls including to the Customer Advocate. Multiple employees from the same company are having the same issues of not getting response or our money.The market has greatly increased since 6/1/23 and I have not been able to get the increase in the value of my account. ********************** is holding the money and keeping any growth plus not returning my 401k funds.

  

  Business Response

  Date: 10/06/2023

  Hi ****,

  We truly apologize for the experience that you've detailed in your complaint. One of our Customer Advocates has since reached out to you directly to expedite your distribution concerns, and as of *****, he confirmed that your funds have been re-disbursed in the correct amount. Please let your advocate know if you have not yet received your funds, and we will be sure to prioritize your concerns.

  Thank you,

  Human Interest's Customer Advocacy Team

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about a distribution from my 401k I put in a withdrawal to get my 401k disturbed to myself after leaving my last employer. Human Interests never sent my original distribution when I would call to check k on it they would tell me to keep waiting the full 30 days till it arrives. On day 35 I called them and it turns out they never processed my distribution. So now its 50 days after requesting a distribution and Im still left empty handed. When I call them to get a split they just pass me around till I give up. No one at human interest would own this problem. No one from human interest would help me get a solution to my problem. This company is not who you should trust with your retirement saving.

  

  Business Response

  Date: 10/06/2023

  Hi ****,

  We have reviewed your case history and truly apologize that your experience engaging with Human Interest did not meet your expectations. This is not the level of service we aim to offer and we are putting additional resources towards a more responsive customer experience. Our records indicate resolution, but please contact your customer advocate if you have any additional concerns or feedback.

  Thank you,

  Human Interest's Customer Advocacy Team

  Customer Answer

  Date: 10/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying unsuccessfully to transfer my 401k funds from Human Interest to my rollover *** at New york Life. When I check the balance to transfer online, I can not see my balance at all. I have called and emailed countless times most of which do not receive a response from human interest. I have no idea where my funds are and Human Interest has taken no proactive action to resolve my situation

  

  Business Response

  Date: 10/06/2023

  Hi ***************** ****,

  One of our Customer Advocates has reached out to you directly and will be your primary point of contact until we ensure that your funds have been securely deposited into your possession. We are prioritizing this request and look forward to hearing from you as we prioritize the status of your distribution.

  Thank you,

  Human Interest's Customer Advocacy Team

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************** ****

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no customer service. All "tickets" submitted go unanswered, all calls go unanswered. They hold your money in a 401K account, but you cannot get anybody to answer questions or address needs.

  

  Business Response

  Date: 08/18/2023

  Hi *****,

  Earlier this week, one of our Customer Success Specialists reached out to you directly with instructions on how to complete your most recent request. We have addressed your feedback with our Customer Success team so that can ensure prioritization of your forms once completed.

  Thank you,

  Human Interest's Customer Advocacy Team

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** (HI) early 2023. They are my previous employers 401k manager. By surprise April 29 I stopped working with that employer. I attempted to access my HI account but could not due to it being tied to an email I no longer had access. I called them multiple times early May and was forced to wait over an hour in some instances to only be unceremoniously hung up on, never speaking to a CSR. I gave up. Finally my previous employer pushed me off their 401k. HI sent over docs, didnt provide copies, and requested bank information. I sent over my retirement account bank information to HI. To this day, HI has not paid back my 401k monies. I have tried to call and got the same treatment described above. I emailed and responses have stopped.

  

  Business Response

  Date: 08/18/2023

  Hi ******,

  Thank you for letting us know of your service experience when trying to gain clarity about the status of your distribution as the result of a plan force-out. We've reached out to you directly to confirm that a re-issue has been initiated, and if you have any additional questions, please reply direcrtly back to your Customer Success Specialist.

  We will be using your valuable feedback to help strengthen our response times, and do truly appreciate your patience.

  Thank you,

  Human Interest's Customer Advocacy Team

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 I terminated my account with ********************** that held my 401K plan with my last employer. All documents and everything that was required was turned in to them to cash out the balance and forward it to me. They said it would take up to 30 days to process. That time when by hadnt heard anything from them. Call after holding on for 30 or so minutes finally spoke to someone and they told me they just needed the correct authorization amount from the employer to have the funds released. 30 more days when by made contact again said we finally received the amount to pay out that was 3 weeks ago still as of today I havent received anything from them. They said they would escalate the process but that hasnt happened either. Ive read many reviews where all of the complaints against the company is similar and starting to sound like them company is involved in a Ponzi scam a investigation need to take place to see what going on to help the pro get there money. As long as Ive been dealing with 401K providers I never seen one like this but have heard of one like this That turn out to be a scamming company. Please take a hard look at Human Interest because something is going on.

  

  Business Response

  Date: 08/07/2023

  Hi *****,

  We truly apologize that your distribution request has far exceeded our standard processirng times. This is not the level of service we aim to offer and we are putting additional resources towards a more responsive customer experience and expect to have that in place by the end of August. In the meantime, one of our Customer Advocates will be reaching out to confirm escalation, and provide regular updates until you receive your funds.

  Thank you for your patience and cooperation,

  Human Interest's Customer Advocacy Team

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20422129
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying unsuccessfully to transfer my 401k funds from Human Interest to my rollover *** at Betterment for almost three months. Several months ago I lost my job, where I had around $30k of retirement savings invested with Human Interest. I completed a distribution form and Human Interest withdrew my funds. Months have since gone by and they have still failed to deliver my funds to either myself or my financial Institution. I submitted multiple distribution forms to ensure accuracy, authorized 2-3 checks to be mailed, confirmed the mailing address on many occasions, and have been given written confirmations and timelines of actions that do not take place. I have called and emailed many times. I have no idea where my funds are and Human Interest has taken no proactive action to resolve my situation.

  

  Business Response

  Date: 08/07/2023

  Hi ****,

  Thanks for reaching out. On *****, we emailed you to confirm that the most recent check was issued on *****. Although we typically allow up to 2-3 weeks for your check to arrive, one of our customer advocates is reaching out to you directly to ensure that the check has arrived.

  Thank you again for your patience and feedback, as we continue to make changes to enhance your experience as one of our valued customers.

  Human Interest's Customer Advocacy Team