Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to go online and make any money with UberEATS s for 4 days now, thanks to an issue with Checkr and my background check taking much longer than it should. I've lost income due to this and am unable to pay bills.Tell me why, water Checkr completed a background check not two months ago is another one being run? And why am in being denied access to the platform now because it is taking so long. I've had it with this company costing me money

  

  Business Response

  Date: 06/24/2022

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal. Please note that as a third party ************************** Checkr only runs new background reports when requested to do so by the company you've applied and/or partnered with.
  
  The company you applied with has access to your completed report. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  Warm regards.

  Customer Answer

  Date: 06/27/2022

   
  Complaint: 17445272
  
  I am rejecting this response because:

  You only provided Uber with half the information required for a complete background check.  See also the full background check you did for grubhub this month.  It isn't COVID related court delays, causing the hold up, it's your company's negligence
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/28/2022

  Thank you for your reply. 

  Your Motor Vehicle Report for Uber Eats was completed on 5/19, however your extended background check that was ordered by Uber Eats is still currently pending. 

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.

  We have verified that your background check is proceeding normally. Due to court delays and closures, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. There continue to be delays as clerks and representatives make their way through extensive backlogs and other requests.

  Please note that based on the request of the company you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

  Please also understand that different companies have different requirements for what is searched during the background check process. As a result, different reports *** experience variance in completion times. Your background check is in the final stage of completing county searches.

  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  
  

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to drive with Uber and various other companies. Checkr is the company they use to run background checks. Checkr completed several of my reports but reported to Uber they were on hold and incomplete. I have recordings of conversations with checkr confirming the reports complete and explaining how to retrieve them. As such i have copies of all the completed reports. Uber has yet to approve me to drive with them fully because of Checkrs negligence. I called checkr and they swear the reports are complete and ready for review and Uber has the access to see them. Today Checkr reversed all of my reports, will not answer the phone, and will not return any inquiries i put in about them. Instead like cowards they just close them as resolved when they are not. There is a hint of fraud going on with them and this is my plea in trying to bring it to light. Because if they think they can get away with treating consumers this way they are sadly mistaken.

  

  Business Response

  Date: 06/24/2022

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal.
  
  The company you applied with has access to your completed report. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  Warm regards.

  Customer Answer

  Date: 06/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While engaging in work using the ****************** **** app on June 14, I was stopped in the midst of this due to a discrepancy. The before mentioned discrepancy came as a result of a faulty background report conducted by Checkr, Inc. Checkr, a company that touts itself as an AI powered efficient HCM partner is anything but. At approximately 11:16 pm CST on June 14, I was notified that my background check reported that my Motor Vehicle Report (driver's license) was invalid/expired. My driver's license expired on March 31, 2022, and I uploaded my current (valid) driver's license to Uber approximately February 12, 2022. I found it peculiar to receive background check notifications at the time mentioned earlier in this message; moreover, if a thorough MVR report was conducted, my current license would have been easily discovered. Subsequent and due to this event, my background report has been in limbo. It has been over 24 hours since I've contacted Checkr, Inc. updating them with my current license information, and there has yet to be a change made to my status. I have not received any response message from Checkr pertaining to any revisions to my background check. Although I fully understand that Uber Technologies conducts routine background checks, the result of inaccurate reporting causes hardships for driver-partners. Ultimately, I'm in a precarious position until Checkr, Inc. releases an accurate/complete MVR and background report. I also feel that an error or inefficiency of Checkr's doing should not go unchecked or continue to cause hiccups in my employment status.

  

  Business Response

  Date: 06/24/2022

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the ************************************ you applied with has access to your completed report. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  Warm regards.

• Initial Complaint

  Date:06/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INCOMPETENCE!!!! The company FAILED to provide me with an accurate time line as to when my background check would be complete. The completion date was MAY 31st 2022, as of June 16th, 2022 it is no where near complete and several attempts to contact them have all FAILED!!! As far as I can tell this isn't even a real business, and I can't start working until they finish which doesn't seem at all likely anytime this year!!!

  

  Business Response

  Date: 06/24/2022

  Thank you for reaching out.
  
  Although some reports do take longer than average to complete, we know that this can be concerning. I understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  
  
  I have verified that your background check is proceeding normally. Due to court and ********** of ***** Vehicles (DMV) delays and closures that occurred during the height of COVID-19 throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts and/or DMVs. Please note that even though these entities are in various stages of reopening, there continue to be delays as clerks and representatives get back to work and make their way through extensive backlogs and other requests. 
  
  
  Please also note that based on the request of the company you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  
  
  I assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  
  
  Thank you for your patience!

• Initial Complaint

  Date:06/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an accepted offer of an employment, but unable to lift the background check contingencies to start. My start date is being extended and am losing thousands of dollars per week due to Checkrs delay. I do not have the ability to speak with a customer support representative nor an genuine response from their automated ticketing system. (Templates responses)Im trying to find out if my check is lost in the mix since I have not received an update from Checkr.

  

  Business Response

  Date: 06/22/2022

  Thank you for reaching out. We cannot guarantee when a report will complete. While most reports do complete in 3 to 7 business days, some can take longer depending on the counties and courts being searched.
   
  Your background check appears to be proceeding normally; we are just still waiting for search results to be returned.
   
  Thank you for your patience!

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to apply for jobs with both Uber Eats and Grubhub. Unfortunately, the background check via Checkr has ended up suspended on both occasions, preventing me from gaining employment with either company. I have tried calling Checkr via their listed phone number, but it leads to an automated answering machine that hangs up regardless of selection made. I have emailed Checkr about the problem, but have been told that the applicant company (e.g. Uber Eats) is at fault and I must contact them. This has led to hours on the phone with Uber where their representatives are insistent that the fault lies with Checkr, therefore leaving me in an endless loop.I have had background checks run recently by other companies recently, which all came back clean and quickly. Yet after nearly a month of effort, I have been unable to either ascertain the reason for, or fix the "Suspended" status of my background checks.

  

  Business Response

  Date: 06/22/2022

  Thanks for reaching out! I've verified that your most recent background reports for Uber Eats and GrubHub are complete and ready to download from the Candidate Portal.
  
  
  The companies you applied with have access to your completed reports. If you have any questions about your application or eligibility, please contact the companies you applied with directly.
  
  
  Warm regards.

• Initial Complaint

  Date:06/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr can't complete BGC due to SSN matches with number on "Master Death List." I've been driving w/ Uber 6 yrs and had no issues till last yr. I've provided docs from Social Security Admin proving SSN belongs to me but Checkr refuses to correct it. I've been trying to resolve this issue since Nov. 2021. All they do is send me same messages.

  

  Business Response

  Date: 06/22/2022

  Thanks for contacting us! I've looked up your background report and it appears that we are unable to complete your Social Security Number (SSN) Trace based on the information you provided.
  
  If you believe this is a mistake, please reach out directly to your local SSA office to collect proper documentation that confirms your SSN and name. Once you have obtained it, please reach out to Uber directly to resolve this issue. Uber will be able to assist you regarding the next steps.
  
  Warm regards.
  
  

  Customer Answer

  Date: 06/22/2022

   
  Complaint: 17422045
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a driver with ************ Both companies requested Checkr to conduct my annual background check on April 9th and 11th, 2022. As of June 13, 2022, Checkr states my background check is delayed due to backlogs at the ********************* ***** (this is the agency responsible for background checks where I reside and where Checkr has made their request) I am currently suspended from working due to Checkr's failure to retrieve my background report in a timely manner. I have contacted ********************* and they state their department has no backlog and there are no pending background checks matching my name, DOB or SS#. ********************* also states all background checks are currently taking no longer than 3 business days. I have made numerous attempts to contact Checkr via email and only get scripted replies mentioning "delays and backlogs" Phone calls to Checkr are placed on hold and then hung up. Reading Checkr's past BBB complaints, complaints on other forums and speaking with staff at ************ Checkr has an ongoing pattern of delays nationwide. I am asking for an immediate investigation and resolution as to why Checkr is failing to complete these background checks. Furthermore, having read other responses to BBB complaints from Checkr, I will not accept one of their scripted replies to have this complaint closed.

  

  Business Response

  Date: 06/21/2022

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the **************************************** you applied with has access to your completed report. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  
  Warm regards.

  Customer Answer

  Date: 06/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  It should be noted that I only received cooperation from Checkr after filing a complaint with the BBB and mentioning a class action lawsuit. This matter has been resolved for me, but Checkr still needs to drastically improve their background check process and provide better customer service.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the company checkr got me deactivated for food delivery with Uber eats over a case that was clearly dismissed in 2016. This is the same company that cleared me to work for favor,gopuff, Amazon flex, shipt,& even Lyft let me work. How you deny someone for something that was dismissed. It don't make sense and the company needs to be investigated. Then my ** Id is not even active anymore since I have a driver license, and this is my first driver license ever and when u look at the upload from Uber it says previous license when that was a ***** id not license.

  

  Business Response

  Date: 06/10/2022

  Thank you for reaching out.

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  

  
  

  Customer Answer

  Date: 06/10/2022

   
  Complaint: 17409932
  
  I am rejecting this response because:
  
  Sincerely,
  
  They still never give me any proper help when I do talk to them by email. I have so many emails and no one never seem to care. Just going in circles at this point. Something need to be done or corrected. Thanks

  

  Business Response

  Date: 06/17/2022

  The information included on your Uber Eats report comes directly from court records and reflects the current public record. As a result, we have determined that the information contained in your report is accurate and complete.
  
  Federal and state laws determine the types of information that can be included on your report, and these laws vary by state. Under federal law and in the majority of states, an offense is reportable even if it was dismissed or did not result in conviction.
   
  Checkr does not assess or evaluate the information included in your report. Please refer questions regarding how this information will be considered directly to the company with which you applied.
   
  With Regards,

  Customer Answer

  Date: 06/17/2022

   
  Complaint: 17409932
  
  I am rejecting this response because:
  
  Sincerely,
  
  I'm not accepting because they cleared me for everything else except for Uber eats and they keep putting my old ***** id number on the Uber eats and that's not even a valid number I have a driver license and we all know when you get a DL you cannot use a state id it's ok though I have a attorney now thanks ***************************

• Initial Complaint

  Date:06/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has incorrectly provided Uber an incorrect MVR regarding my driving status. I have tried numerous times to resolve but their untimely and inaccurate responses has costed me thousands in lost revenue.

  

  Business Response

  Date: 06/09/2022

  Thank you for reaching out.

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.