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Business Profile

Employment Background Check

Checkr, Inc.

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BBB Accredited BusinessA+Rated by BBB

Important information

Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkr, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 699 total complaints in the last 3 years.
    • 163 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkr is providing out dated and wrong information on my background check which is preventing me from getting a job and making money to support myself. I have reached out to them twice to remove wrong information and was told they wouldnt. It is false information that they are releasing to companies and it has negatively affected my life.

      Business Response

      Date: 06/09/2022

      Thank you for reaching out.

      A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.


    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello It has been almost two weeks i submitted a background check and it has yet to be returned to me so i can make income, i have now sent over 8 messages over this period of two weeks and not received a single acknowledgment or response to my inquiry. This is now almost a month that I have been waiting for their response when they had even sent me a copy of my background check and said I passed in a previous email.

      Business Response

      Date: 06/07/2022

      Thank you for reaching out. 

      We can confirm that your Motor Vehicle Report for Shipt is complete, however your extended background check is currently Suspended. We are not able to complete your extended background check at this time. Please reach out to Shipt directly for additional information and next steps. 

    • Initial Complaint

      Date:06/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkr needs to correct my file they have reported a driving after suspension without doing due diligence they also have reported this to Uber, Cornershop, instacart and most other driving apps. This case was dismissed they had their files wrong no one is getting back to me through emails all they continue to do is send me something about the ticket it should have never been written. They need to correct my record with these other company due to i am also filing on these company because I am getting no where.

      Business Response

      Date: 06/06/2022

      Thank you for reaching out.
      A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

    • Initial Complaint

      Date:06/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Suspended my background check and asked me to contact support. Support email takes way too long to respond seeing as I need a job and the phone support wont answer my questions.

      Business Response

      Date: 06/06/2022

      Thank you for reaching out. 

      We can confirm that you completed the exception that was required to move your Shipt report forward. The Motor Vehicle Report is complete and your extended background check is in the final stages of completion, pending county searches. 

      As soon as this phase of the background check is completed, your report will be finalized. The next step is the company you applied with will reach out to you with their decision. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.

      If you would also like to have a copy, please request one now using the Candidate Portal - this way you will also be notified immediately when it is complete.

    • Initial Complaint

      Date:05/31/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing due to the business practice or background check provided to lyft and uber, I have disputed several times a reckless conduct with someone associated with the same name first and last. The case was in an area I never lived at or while I was not in the state of GA. I have stated this and the company refused to reinvestigate I also have tickets that are removed from ******** and this has cost me at least **** in the last 2 weeks of working for lyft. I would like reinvestigation and updated and have company contact both states and cases to resolve.

      Business Response

      Date: 06/02/2022

      Thank you for reaching out.

      A member of our support team will be in contact with you via email regarding the potential inaccuracies on your reports that you have notified us of. Please keep an eye on your inbox.


    • Initial Complaint

      Date:05/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its been over a ********** past the date this was supposed to be cleared. This wait is costing me thousands of dollars. It states one day. Then pushes it back a week. This is quite a problem. Just reading an Reddit thread. Where someone had to wait 2 months and are now homeless.Ive had several background checks in ***************** took more than a week.

      Business Response

      Date: 05/31/2022

      Thank you for reaching out.

      We're experiencing a temporary delay in completing your background check due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays.

      Please also understand that as different companies have different requirements during the background check process, turnaround times and results from report to report are not connected. Checkr does not have the ability to impact the record request process at any given county court.

      We are working hard to complete your report and appreciate your ongoing patience during this process.


      Customer Answer

      Date: 05/31/2022

       
      Complaint: 17287584

      I am rejecting this response because: 

      I was told you couldnt verify my driving record, in spite of having a copy of my current and last license. I also sent my DMV record. I keep being told 2-3 days but its been weeks. This costs me income. It would be nice to get more than a canned response.


      Sincerely,

      *****************************

      Business Response

      Date: 06/02/2022

      Thank you for your reply. 

      Your Motor Vehicle Report was completed on 5/11, we do not need any additional information regarding your Motor Vehicle Record as that part of your report is complete. The report that is still pending is your extended background check and it is in the final stages of completion, pending county searches. Changes to public availability of record information in the ******************* occurred in September of 2021, impacting and sometimes delaying the background check process for reports initiated after that time. Checkr does not have the ability to impact the record request process at any given county court.

      We are working hard to complete your report and appreciate your ongoing patience during this process.

      Customer Answer

      Date: 06/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been driving for Uber for 5 years and in April 2022 I had to renew my background check. Im unable to drive for Uber now tmy background check has been pending for 8 weeks. his is my family income Im a single parent about to lose everything. Ive sent numerous emails to checkr and no response from them. Reading complaints on this platform seems to be a habitual problem for checkr. Please someone help.

      Business Response

      Date: 05/31/2022

      Thank you for reaching out to Checkr regarding your report.

      We're experiencing a temporary delay in completing your background check due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

      We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal (http://www.checkr.com/applicant).

      Thank you for your continued patience.


    • Initial Complaint

      Date:05/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have literally been waiting weeks for checkers to complete my background check. I cannot work until it is done. Originally they suspended my background check but then restarted it. I cant reach a live human I cant get a response to my email. I am literally at the mercy with no end in sight

      Business Response

      Date: 05/31/2022

      Thank you for reaching out.

      Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the reports have not been able to complete within the average time expectations.

      We have verified that your background checks are proceeding normally. Due to court delays and closures that occurred during the height of COVID-19 throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note that even though these entities are in various stages of reopening, there continue to be delays as clerks and representatives get back to work and make their way through extensive backlogs and other requests. 

      Please also note that based on the request of the company you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

      We assure you that we are doing everything we can to obtain the necessary records and complete your background checks. As soon as this phase of the background check is completed, your reports will be finalized. The next step would then be for the companies you applied with to reach out to you with their decisions.

      Thank you for your patience.


    • Initial Complaint

      Date:05/26/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is taking advantage of there customs there a background check company who dont do background Ive wait over 2 months and still have a pending background and cant go back to work with Uber til then Im losing 150 dollars a day

      Business Response

      Date: 05/26/2022

      Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.

      We have verified that your background check is proceeding normally. Due to court delays and closures that occurred during the height of COVID-19 throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note that even though these entities are in various stages of reopening, there continue to be delays as clerks and representatives get back to work and make their way through extensive backlogs and other requests. 

      Please also note that based on the request of the company you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

      We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.

      Thank you for your patience.


    • Initial Complaint

      Date:05/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've requested to apply with uber multiple times and have uploaded my drivers license and driving history as requested over 10 times checkr refuses to accept my documentation that comes straight from the **** They are hindering me from being employed with Uber

      Business Response

      Date: 05/23/2022

      Thank you for reaching out. 

      Your Uber Eats report is complete and ready to view in our Candidate Portal. 

      For your Uber driver report, Uber requires drivers to provide information showing licensed driving experience in the ************* that meets their established criteria including, but not limited to, age, length of driving experience, etc. Ubers requirements can be found here: https://www.uber.com/us/en/drive/requirements/ 


      Please reach out to Uber support here for more information: https://help.uber.com/driving-and-delivering 


      For Checkr to complete your background check, Uber needs additional information regarding your licensing history. Please submit this information to Uber as Checkr is unable to accept this information. 

      Customer Answer

      Date: 05/23/2022

      I have uploaded the required documents multiple times and nothing has been done. Checkr continues to deny my legal document from the California DMV. I will upload the document again and it has my last 3 years of my driving record.

       
      Complaint: 17239186


      I am rejecting this response because:

      Sincerely,

      *************************

      Business Response

      Date: 05/25/2022

      Thank you for reaching back out. 

      Uber requires drivers to provide information showing licensed driving experience in the ************* that meets their established criteria including, but not limited to, age, length of driving experience, etc. Ubers requirements can be found here: https://www.uber.com/us/en/drive/requirements/. 
       
      Please reach out to Uber support here for more information: https://help.uber.com/driving-and-delivering.

      If you have documentation proving you meet Uber's driving experience requirement, please provide that to Uber. Per Uber's requirements, we are not able to accept documents directly from candidates.

      Customer Answer

      Date: 05/27/2022

       
      Complaint: 17239186

      I am rejecting this response because:

      Sincerely,

      *************************

    Checkr, Inc. is BBB Accredited.

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