Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advised in August 2023 account was compromised. I contact Coinbase to lock account. I continue to have security issues and receive emails that my Coinbase account is accessed and linked to a new bank account. I contacted Coinbase again in December, and filed a BBB complaint. I was told my account was officially CLOSED. I am again receiving email regarding security issues and linking to my bank account. This company has MAJOR security issues and I want this resolved permanently and them to explain why there are continuous issues.

  Business Response

  Date: 01/17/2023

  Hi *******,
  
  Thank you for your patience with this issue.
  
  We have gone ahead and responded to case number #******** requesting more details about the issue. We would be grateful if you could kindly reply at your earliest convenience.
  
  Regards,
  Coinbase Support

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Coinbase credit card in the mail that I did not request, authorize, or initiate. When I tried to contact Coinbase via the help center form, I was told to contact my bank, but given I did not request this card, I don't know what bank to contact. When I tried calling I got through to a customer service rep named ***, but when I told her I received a credit card in the mail I didn't request she hung up on me. I have several questions for Coinbase on how a credit card was opened in my name, but their customer service is lacking.

  Business Response

  Date: 01/17/2023

  Hello *****,
  
  Thank you for your patience with this issue.
  
  We have gone ahead and responded to case number #********. Please reach out to us through that ticket should you have any further questions.
  
  Regards,
  Coinbase Support

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone created a Coinbase with my information I don't want to compromise my identity Stolen identity issues

  Business Response

  Date: 01/06/2023

  Hi ******,
  
  Thanks for letting us know about this. We can see that our team already took action (via your support ticket #********). Any accounts under your name/ID are permanently blocked from further activity to keep you safe.
  
  We advise that you notify law enforcement and your financial institution about this incident right away. All investigations by law enforcement will get assistance from Coinbase.
  
  Please read ********************************************************************************************************************************** to learn how to report any additional unauthorised transactions with Coinbase.
  
  Do note that we will not be able to provide any additional information through our support emails.
  
  Thank you,
  Coinbase Support 

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally filed complaint# ******** back on 11/24/2022 regarding my escalated Coinbase case# ********. In their response to me through the BBB on 11/25/2022 Coinbase said that my case has been re-escalated and I would see a resolution within 20 business days. It's well over 20 business days now and still I have not heard from them so I am filing this additional complaint. I have received four of the credits back to my account, but I am still owed four more. I received $43.79 on 11/21/2022, $204.00 on 11/15/2022, $504.00 on 11/15/2022, and $204.00 on 11/15/2022. I am still owed $201.99, $203.00, $103.00, and $59.98. All I want are the remaining credits deposited back to my account. It's now been 25 business days and still no word from them. It's very unprofessional of them to say to a customer there will be a resolution within 20 business days and nothing happens within that timeframe. These credits were already approved via my transaction disputes being decided in my favor, so I don't understand why such a lengthy investigation is taking place!? They were said to have been provisionally credit to my account during the disputes process but never were. Then the provisional credits that were thought to have been credited were said to have been made permanent but no credits were ever given.. It's all documented in emails, which I am attaching copies of to this complaint.

  Business Response

  Date: 01/06/2023

  Hi *****, 

  
  Thank you for reaching out through the Better Business Bureau. We're sorry to hear that you have yet to receive the additional credits that were applied to your account. 

  
  Upon review, we have created a new support case numbered #******** to escalate your continued issue with our specialized Coinbase Card team. Additionally, your complaint case numbered ******** is currently being reviewed and you should receive a response there soon.

  
  We appreciate that the wait is not ideal, but please be assured that your case is actively being investigated. 

  
  Thank you for your patience.

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18660466
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No human assistance, Endless chatbots, cannot delete account/wallet. Refers you to website which is no help and redundant.

  Business Response

  Date: 01/06/2023

  Hi *****,
  
  Thanks for reaching out to us about your troubles closing your Coinbase Wallet and/or personal Coinbase account. We have raised this issue with the responsible team, who has located your support ticket #******** and will work with you to resolve your case through that case.
  
  We appreciate your patience regarding this matter.
  
  

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had $15 (-ish) of Baby Doge on my Coinbase Wallet. I wanted to sell it and spoke with a representative on December 17th who informed me the only way to sell it was to "swap" it to another coin/token and then send it to an exchange to cash out. That required I buy **** Ethereum to cover the "gas fees". On December 27th, I purchased $30.91 worth of Ethereum on my Coinbase account, and then transferred the Ethereum to my Coinbase Wallet. After Coinbase fees and gas fees, a total of $28.64 of Ethereum was received. I then proceeded to try and "swap" the Baby Doge into Ethereum, at the time of the first attempt, the total cost of ************ fees was around $16, so I proceeded. The attempt failed, no explanation on the Coinbase Wallet as to why, it just says failed. Also I was charged $5 in "gas fees" even though it was a failed attempt. Which was not made clear by the representative I spoke to, nor is it in Coinbase Wallets FAQ's section and there is NO WAY of contacting Coinbase Wallet directly. As a matter of fact, there is no information at all regarding failed attempts. So without having noticed of these "failed attempt gas and miner fees", I tried a second time. It failed again. This time, it charged me again for another "failed attempt gas and miner fee" only it was for $5.84. And ONCE AGAIN, because there are NO WARNINGS, I failed to notice this second charge. So, again, I tried, I'm just thinking there is network clutter and it would clear up, and to my dismay...THE THIRD ATTEMPT FAILED, YET AGAIN!!! This time the charge was for over $6! I now NO LONGER have enough to make another swap and I REFUSE TO BE FORCED to have to buy **** Ethereum so Coinbase can mae **** money off me. I demand to know WHY their platform FAILED THREE TIMES to secure the swap successfully and I demand that they NOT ONLY refund the $16.93 in FAILED GAS FEES but that they also FIX and help me swap the Baby Doge into Ethereum, A.S.A.P.!!! The customer support for ********************** is appalling.

  Business Response

  Date: 01/06/2023

  Hi ******,
  
  Thanks for letting us know about this. We've reached out via your support case #******** with more info. We understand your frustration, however, we cannot compensate you for miner fees. All Coinbase Wallet transactions are completed on-chain, which requires network confirmation and network fees.
  
  These fees are not paid to Coinbase they are paid to miners who validate transactions on the blockchain.
  
  For future reference, all miner fees will be shown before you confirm your transaction. Additionally, you have the option to adjust the miner fee when using ERC-20 funds. Learn more: ***************************************************************************************************
  
  Thanks for understanding,
  Coinbase Support

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18648373
  
  I am rejecting this response because:

   

  Their response does NOT justify why I had TWO representatives on the phone, lie and try to scam me to buy more Ethereum so Coinbase could collect money from the fees from my purchase, and they were completely incompetent in their jobs. I was told, by BOTH Coinbase reps, that the ONLY way for me to have swapped out my $Baby Dogecoin was to buy more Ethereum through Coinbase (hence how they collect fees) to pay for "miner/gas fees". Because of these representatives lies, I had bought $30.91 in Ethereum, only to lose $17 in these "gas/miner fees" after THREE failed attempts and NEITHER representative I spoke to told me anything about the possibility of my swap attempts possibly FAILING and that I would still be charged a smaller gas fee, even for the failed attempts. As a matter of fact, no where on their website, especially NOT under FAQ's, does it say ANYTHING at all about possible failed attempts when trying to swap/sell/buy on their exchange. HERE'S  THE BEST PART: After finally talking to someone on ShibaSwap...they gave me an exact explanation on how to CONNECT my Coinbase Wallet to their website and that I could do the **** directly there (funny how no Coinbase Wallet representative or email ever mentioned this once...). Which I did and I paid less than $3 in "miners/gas fees" and it went through on the FIRST attempt!!! NO ISSUES! When I first tried to do this swap through Coinbase Wallet, they told me I was going to be charged $15+ in Ethereum to do this swap!!!! WAIT, WHAT??? $15+ on Coinbase Wallet and only $3 on ShibaSwap?!?? Therefore, the Coinbase employees I spoke to, lied to scam me and were completely INCOMPETENT in their jobs and have NO idea what they're doing. I can't believe their "customer service" jobs are being handed out to people who know absolutely nothing about crypto and have to read off a computer screen in front of them in a very crowded room that you can overhear everyone else talking in the background, and are constantly misunderstand everything I say to them and then I'm given absolute incorrect information on how to use THEIR own website. Coinbase DOES NOT care about anyone except themselves and the RIDICULOUS fees they charge. I still want the $17 in Ethereum, that they made me lose directly because of the false and totally incorrect information I was given by their employee, returned to my account immediately. They say that the money I lost was, "due to the gas and miner fees which they have no control over or collect on", BUT had their employees given me the CORRECT information, I would NEVER halve tried swapping directly off their website and I would DEFINITELY NOT have had THREE FAILED ATTEMPTS which is where I lost the $17 in Ethereum. It took ONE EMAIL to a ShibaSwap representative to get the CORRECT information which worked perfectly, compared to the half dozen phone calls and emails, over a two week span, only to get back absolutely incompetent and irrelevant information in several, generic and automated responses from Coinbase. Coinbase even threatened to close my account for using the word incompetent a few days ago. Hopefully they read this:

   

  incomptent- 

   adjective

  
  not having or showing the necessary skills to do something successfully.

   

  ex: "Coinbase employees are incompetent when it comes to helping their customers and giving them correct information on how to use their exchange properly."

  
  Sincerely,
  
  **************

  Business Response

  Date: 01/11/2023

  Hi ******,

  
  Thanks for letting us know about this. We've reached out via your support case #******** with the most up-to-date information. We understand your frustration, however, we cannot compensate you for miner fees. All Coinbase Wallet transactions are completed on-chain, which requires network confirmation and network fees.

  Coinbase Wallet is a self-custody product where you engage with various blockchains directly when you do transactions. This is different from centralized experience on the main Coinbase website or mobile app.
  
  These fees are not paid to Coinbase they are paid to miners who validate transactions on the blockchain.
  
  For future reference, all miner fees will be shown before you confirm your transaction. Additionally, you have the option to adjust the miner fee when using ERC-20 funds. Learn more: ***************************************************************************************************
  
  Thanks for understanding, 
  Coinbase Support

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18648373
  
  I am rejecting this response because:

   

  Coinbase refuses to acknowledge that their employees lied to me and gave me false information over the phone on TWO separate occasions, directly resulting in me losing money.

  This company has to be held responsible for the incompetence of their employees and I will NOT accept their response until they can address the fact that their current employees have absolutely no real knowledge about their own website or crypto at all, and do not belong answering phones where they will continue to lie and give false information to their customers. Because of them, I have now lost $17 in miner fees and close to $10 in "Coinbase fees".

   

  Sincerely, 

  ************

  Business Response

  Date: 01/17/2023

  
  Hello ******,
  
  Thank you for your patience with this issue. 
  
  All transactions on Coinbase Wallet take place directly on the blockchain and as a result all customers are subject to pay the miner fees associated with their wallet transactions. 
  
  You are paying for the computation, regardless of whether your transaction succeeds or fails. Even if it fails, the miners must validate and execute your transaction, which takes computational power. You must pay for that computation, just like you would pay for a successful transaction.
  
  Coinbase has no control on what the miner fee will be. Additionally, this is not a fee that Coinbase receives, so we cannot refund it. This fee is directly paid to miners for mining transactions, validating them into blocks, and securing the blockchain.
  
  Thanks for understanding, 
  Coinbase Support

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2022 I attempted to make a withdrawal from an *** machine using my Coinbase issued **** debit card. Coinbase claims this is a function they support. The only fee associated with this action is whatever *** fee charged by the *** (in this case $3). I attempted to pull out $900 from my Coinbase account, upon doing this my account was debited for $900 but no money was dispersed. Since then Ive called customer service nearly 20 times in total and spent 4-5hrs on the phone trying to resolve the issue. The company acknowledged multiple times that the money didnt disburse from the ***, but claims it was immediately put back into my account. The money was never put back into my account. All someone has to do is look at my account and clearly see that I never received the money back. **************** has not been helpful, they claim they are escalating tickets but my emails go unanswered.

  Business Response

  Date: 01/06/2023

  Hi ******,
  
  Thanks for reaching out to us about your issue regarding an issue withdrawing funds via ATM with your Coinbase Card. We have raised this issue with the responsible team, who has located your support ticket #******** and will work with you to resolve your case to completion.
  
  We appreciate your patience regarding this matter.
  
  

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to do a crypto send with Coinbase.com on December 15th for $3500. I had send prior transactions using paypal.com and ACH transfer without incident. This time around they held my funds saying it would be released December 23rd. I was ******, I tried to send the funds to my recipient using paypal and my card as this was a transaction with a business partner and investor. Coinbase extended the hold to Feb 9, 2023, I had to find funds to send via another reputable crypto com. I callled and messaged support to no avail, only with coinbase telling me that it was done automatically through their system and it could not be removed. I filed a complaint with Better Business Bureau and the corporate criminals responded via BBB saying they re-enabled my account from December 17th and I should be able to cash out my funds. They claimed I was trying to send funds to a suspicious blockchain address and they listed the address information and it did not match the blockchain recipient's address at all. I screenshot the addresses in my account to prove to them that I never did any transactions with the address they were referencing,They extended the hold on my funds to February 23rd. They are so bold with their criminality.I filed a complaint with the consumer financial protection bureau and ftc.gov and they advised me to contact my bank and the platform that i used to fund coinbase, I filed a complaint with paypal and they denied it saying they offer no protection for coinbase transactions. Please stay away from their platform, they are terrible. They refuse to refund me and I am not interested in ever using their service to buy crypto or send crypto, I am shocked that they are still in business. Run from them. I am so much happier with the new crypto service I am using and I have nothing but regret that I ever used Coinbase,ciom

  Business Response

  Date: 01/06/2023

  Hi ******,
  
  Appreciate you following up with us here. As mentioned in your CFPB Complaint, our investigation is in progress and we will respond when we have completed it and are able to provide you with a resolution.
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18642694
  
  I am rejecting this response because:this is something they have been doing to nearly all their clients. I am not using their services in any way, I have requested they return my funds to the account from which it came and to no avail. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/11/2023

  Hello ******,
  
  Thanks for providing us with this additional information. We have reviewed your BBB Complaint, and wanted to provide more information. The support case ******** contains the most accurate and up-to-date information regarding your case. We also recognize this as a duplicate complaint. Please refer to your oldest complaint for the most accurate and up-to-date information. Thank you. 

  When you use a linked bank account (ACH) as a payment method to deposit funds to your Coinbase fiat(USD) wallet or to purchase cryptocurrency, these funds are immediately available for buying and selling on Coinbase. However, for security reasons, you will be unable to immediately withdraw these funds or send them off of the Coinbase platform. This is a standard Coinbase policy and we cannot change this hold time for fraud prevention purposes. 
  
  

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18642694
  
  I am rejecting this response because:The only fraud is your companys refusal to return my money to my bank of account since you have not provided the service I paid you for. You have held those particular funds from December 25th and claim you will release it to me February 23rd for my safety and protection. You have no right to be holding my hard earned money. The only fraud is your company holding a lot of peoples fund for your own purpose and not honoring your fiduciary responsibility. You also claimed in your first response that I was sending money yo a suspicious wallet and listed an address that was never, ever my recipient. You also stated you had re-enabled my account from December 17th and I was free to withdraw my funds at anytime. You stated this lie while still having a hold on my funds and knowing that you had not re-enabled my account, nor could I access my own money to return it to my bank account and close my Coinbase account.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/16/2023

  Hello ******,
  
  Thank you for your patience with this issue. However, our position remains that your current hold of [*******] will be released and available to withdraw on 2/23/23 by the end of the day. 
  
  Please don't hesitate to reach out to us through your support ticket #******** should you have any further questions.

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18642694
  
  I am rejecting this response because: I need you to return my money to me. How would you like me to hold your money for 3 months without your authorization?
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Explained in the Word Document

  Business Response

  Date: 01/06/2023

  Hi ****,
  
  Thanks for reaching out to us about your request for a refund due to transactions that were sent to an unknown 3rd party. We have raised this issue with the responsible team, who has located your support ticket and will work with you complete your case to resolution.
  
  We appreciate your patience regarding this matter.
  
  

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18640712
  
  I am rejecting this response because: they are currently investigating it, so I will have to wait a bit and then work with them on the case 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/20/2023

  Hello Irum,
  
  We understand how important this issue is and we appreciate your patience.
  
  Weve reached out to you via support case #******** with more information about your issue. Please don't hesitate to reach out to us through that ticket should you have any further questions.
  
  Regards,
  Coinbase Support 

  Customer Answer

  Date: 01/24/2023

  What is your response to Coinbase ***** message?

  I would like them to refund them the money

  Business Response

  Date: 01/30/2023

  Hi Irum,

  Thank you for contacting us. While we are sympathetic to your situation, Coinbase is unable to reimburse you for your loss nor are we able to reverse transactions. We have provided more information in your support case: 13286414.
  
  Please note, our User Agreement specifically states that users are responsible for creating strong passwords and maintaining adequate security and control of any and all access methods and codes used to access Coinbase. Additionally, Coinbase is not responsible for any loss suffered due to compromise of account login credentials due to no fault of Coinbase.You can read our user agreement here: *************************************************************************.

  Regards, 

  Coinbase Support

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18640712
  
  I am rejecting this response because: Coinbase are aware that I am scammed but they are doing nothing about, no refund and no investigation on it
  

  Business Response

  Date: 02/01/2023

  Hi ****,

  Thank you for taking the time to reach out to us and for your continued business.

  After reviewing your issue, we have identified that we are not able to fulfill your request for reimbursement. We have exhausted our internal resources and have provided you with additional information regarding the security of your account.

  We are not able to further assist you with this issue and will be closing this case. If you have any questions unrelated to this issue, please open a new case via our chat support.

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18640712
  
  I am rejecting this response because: I was defrauded and scammed and they wont offer a refund or at least some of the money back
  
  
  

• Initial Complaint

  Date:12/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/22/2022 I added 105$ to my coinbase account. I did so through my bank account. On that date I purchased bitcoin in hopes of transferring those assets. I was unable to do so, and I subsequently sold those assets to avoid loss. That was my error. On 12/24/22 I checked my account again and it told me that my assets were liquid and I was able to transfer those assets so I purchased bitcoin in the amount of 98$ I believe and was charged a transaction fee. Those assets were not liquid and I again sold that bitcoin for a fee leaving me at 91$ in my account. I was charged 7$ in transaction fees that would not have occurred if not for an error with the platform and I believe I was scammed by this company.

  Business Response

  Date: 01/05/2023

  Hi ********,

  Thank you for reaching out about your withdrawal concerns. Currently, the most accurate and up-to-date information is present on Support Case #********.

  Please refer here for more information regarding available balance.

  Why aren't funds or assets available to send or cash out of Coinbase immediately?:
  *************************************************************************************************************************************