Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

• 

  LendingClub Corporation

  71 Stevenson St. #301 Jackson, MS 39201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In I believe early January to February I was entered into the hospital due to Covid before I was put on a ventilator. I contacted customer service via chat support and I explain to them that I was in the hospital and I tried to get on a hardship program, but nobody would help me and the hardship program on the website didnt work. I made it perfectly clear through several online chats because I could not speak that I wanted or needed a hardship program to either extend the length of my loan or make payments principal only until I got back up on my feet. During this time I was put on a ventilator for approximately a month and a half still have problems speaking. I also lost my job as soon as I was released from the hospital. Still suffering from long Covid syndrome. This company was horrible to me they never Helped me they even had the audacity when I told them I couldnt speak to give them a call. Adding insult to injury when I come home I get a notice in the mail from a collection agency who apparently works for another company called advanced technology systems, LLC, who apparently bought my loan And is being collected by another company called credit control LLC during my time in bed because I have been bedridden. Ive done some research and I find out that advanced technology services LLC files lawsuits on behalf of lending club. I am saddened and disheartened by the horrible service that I received, and still am receiving And I would certainly have been on that hardship program if somebody wouldve showed me how to do it as I requested so many times. ***** is really something just when you think you have everything it gets taken away. I did not want you not continue my obligation. I was just looking for someone to have some consideration , and certainly cant understand why you charge things off so quickly but now I do you cant get blood from a stone. I also dont understand the amount of money that they say that I owe you something just not add up.

  

  Business Response

  Date: 05/01/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **************** Better Business Bureau (BBB) complaint dated April 24, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that **************** personal loan originated on March 21, 2022.Contractual monthly payments were received from April 2022 to September 2022.
  

  If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on February 28, 2023. In accordance with our policy, their loan was sold to ******************************* on March 22, 2023. LendingClub has no affiliation with Credit Control, LLC or ******************* Services, LLC.

  LendingClub believes in doing the right thing for all of our members. When consumers contact ** about a financial hardship, well offer options within our guidelines. LendingClub allows borrowers to permanently move their payment due date, and borrowers may also make their monthly payment anytime within 15 days of the payment due date without incurring a late fee. However, for members who were unable to make their regular payments due to financial hardship, they may have been eligible for a hardship payment plan. ********************* was advised that they must contact LendingClub either by phone or Live Chat for further assistance with their loan. Our records report no contact from ********************* via phone. Our records report that they did not inquire about hardship options for their loan during their two Live Chats with ** on November 14, 2022, and November 28, 2022.
  

  As their loan has been sold, if they have additional questions regarding their account, please have them contact ******************************* at ************.
  

  We appreciate the chance to respond to their complaint. If ********************* has further questions about this complaint, please contact ** by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19973263
  
  I am rejecting this response because: as you can see by the documentation everything I stated was true. I can also attach text messaging documentation in reference to nobody helping me when I said I couldnt speak on the phone they kept telling me to call them on the phone, so no where does it mention this other collection agency, and everything that I stated was accurate and correct I am demanding an acknowledgment of this debt 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/08/2023

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to **************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.LendingClub previously addressed this complaint on May 1, 2023 and has nothing further to provide at this time. If they have further questions about this complaint, please contact ** by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m.Pacific Time.

• Initial Complaint

  Date:04/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely do NOT apply for a loan with this company. They leaked (data breach or employee) my personal information to scammers who in turn drained my bank accounts and caused ongoing fraud to my credit, and an extraordinary amount of work to change various accounts and credit cards. Their loan application process is NOT secure enough for sensitive information, unprofessional, delayed, and dangerous to any individual who seeks a loan through lending club. Trust me.

  

  Business Response

  Date: 04/27/2023

  Thank you for giving LendingClub the opportunity to respond to ********************* Better Business Bureau (BBB) complaint dated April 24, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and electronically accept the Borrower Agreement before submitting an application. Our records indicate ************************* reviewed the TIL and accepted the Borrower Agreement on March 9, 2023. To view the TIL disclosure and other important documentation, please sign into your LendingClub account online at lendingclub.com.

  Once an application is received by LendingClub, we may perform income, employment, or other verification to validate information provided on the application. Absent of applicants request to cancel a pending loan request, ************ is required to provide a final decision for each application in a timely manner. On April 4, 2023, their application was approved and was sent for funding.
  

  On April 5, 2023, ************************* contacted LendingClub and as per their request, their loan application was withdrawn.
  

  LendingClubs aim is to protect our borrowers from security infringements. They can view our Privacy Policy online at lendingclub.com for more details. Upon further review,LendingClub records report that we have not experienced any data breach and there were no internal privacy issues identified.
  

  Were sorry to hear that ************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  To protect themselves, ************************* should take these steps immediately:
  
  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call ** immediately at ************. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet ********************** at *******************************
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  Let ** know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide ** with the gift card numbers to help ** report the scammers.
  

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then,they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If ************************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19971938
  
  I am rejecting this response because:

  this does not explain how an individual was aware of the following information: 

  1. my social security #
  2. My bank account information 
  3. that I had a loan through lending club
  4. that my loan had been approved, and for exactly how much. 
  

  please explain how that person obtained information only communicated through and to lending club directly.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/10/2023

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to *************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub previously addressed this complaint on April 27, 2023, and has nothing further to provide at this time.
  

  If they have further questions about this complaint, please contact ** by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m.Pacific Time.

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 19971938
  
  I am rejecting this response because:
  
  

  there is no response 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just pulled my Annualcreditreport.com and see ************ Corporation listed as a soft inquiry. I never authorized an inquiry nor was I aware that an inquiry was made in my name. It is my understanding that a business needs my request and authorization to make a credit inquiry into my name, account, address, phone number and/or social security number. I have disputed this information with annualcreditreport.com and ask that you count this contact from me as a complaint against ************ Corp. **************************

  

  Business Response

  Date: 04/27/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records were not able to find any record of an application being submitted in *********************** name. However, when members apply for a loan, we use a soft credit inquiry to understand their credit history. This type of inquiry wont affect their credit score. Although they can see it on their credit report, rest assured that creditors and others who view the credit report wont.

  We appreciate *********************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19969786
  
  I am rejecting this response because: I am not a "member" nor did I apply for a loan from Lending Club.  You did not and do not have my written request nor my consent to view my credit report.  To my point, you state you cannot find an application for a loan from me, because I did not apply.  I feel the law requires an application and written consent from an applicant to review their credit.  Stop it!
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/04/2023

  Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub previously addressed this complaint on April 27,2023 and has nothing further to provide at this time. If ************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of money from a house equity, ******* ************* did a Certified Check to ************ from my loan # *********. I sent the check by **** Overnight Mail to their mailing address of ; ***************** Services - # ****** LendingClub Bank, N.A.************************************************** The check arrived at 11:29am Cali time and was signed by **************. It was not applied yesterday to my loan to pay it off, So, I called their number ************ this morning at 11:05am FL time = 8:05am Cali time. I was informed it will take them **** business days to apply the money, and they will be charging me $3.48 a day interest. LendingClub received the check on 21 Apr 23 at 11:29am PT. But, they want to keep making money off of me, That is called making additional funds, when the loan should be paid off. The loan should be paid in full the minute they received the funds from ******* Title 's check on 21 April...

  

  Business Response

  Date: 04/27/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************* Better Business Bureau (BBB) complaint dated April 22, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that ************************* balance transfer loan originated on July 18, 2022. Contractual monthly payments were received on the loan from August 2022 to April 2023.
  

  On April 21, 2023, LendingClub received an additional payment on the account via check. The additional payment was posted to their account on the day the funds were received from their bank account on April 24, 2023. Please allow 10 business days for the payment to process and report on the loan. After the payment processes and the loan is paid in full, any overpayment refund on the loan will be disbursed to their bank account on file.
  
  We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with LENDING CLUB CORP. I do not have a contract with LENDING CLUB CORP.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

  

  Business Response

  Date: 05/01/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** ****** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records indicate that *********************** ****** loan originated on August 13, 2019. Payments were received on the account from September 2019 to March 2020; thereafter, the loan became delinquent. The last payment received on the account was on March 13, 2020, and due to non-payment, the account was charged off on August 17, 2020. In accordance with our policy, the loan was sold to ************************** on September 23, 2020. If *********************** ***** would like to discuss their account,please have them contact ************************** at ************.

  When borrowers notify us that they may be a victim of identity theft, LendingClub conducts a thorough investigation to determine if a loan has been fraudulently obtained. Our fraud investigations department attempted to reach out to *********************** ***** by phone but were unable to successfully contact them. If they would like to continue with a fraud claim, we recommend *********************** ***** contact our Fraud Investigation team by email at ***************************** or by phone at ************ Monday Friday 8a.m. to 4p.m. Pacific Time.

  LendingClub is required to accurately report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on members accounts may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on your credit report. Whether you've paid off the balance, settled it,or the loan is sold, the charge-off status will stay on your credit report up to seven years. Upon investigation, it was determined that an update was necessary to accurately report all account information, which was sent to the credit bureaus on May 1, 2023. Depending on the internal processing of the bureaus themselves, it can take up to 60 days for new information to be updated. If *********************** ***** notices a discrepancy in our reporting after that time, please have them contact us again and we will be more than happy to assist.

  We appreciate *********************** ***** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********************** ***** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2023, I inquired online for a loan. I received a response from what I thought was ************* Long story short they scammed my bank account for ****. They remote transferred a check into my account, had me pay 750 for insurance for the loan, by having me put it on a barcode at ******** The next day my bank flagged the deposits as fraud. Naturally they ghosted me when the bank declined their checks. Thank goodness it was only **** and not **** for the loan. I know I won't get my money back but I want people to know this scam is still going on . I think people should refrain from doing business with them. You don't know who your dealing with

  

  Business Response

  Date: 04/24/2023

  Thank you for giving LendingClub the opportunity to respond to *************************** Better Business Bureau (BBB) complaint. Were sorry to hear that ********************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ********************************* should take these steps immediately:
  
  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call us immediately at ************. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet ********************** at *******************************
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number,credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If ********************************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I wanted you to be aware that there are people representing themselves as members of your team.  They are using your letterhead on documents.  I was stupid, I thought it was legit.  I learned a valuable lesson.   I never expected anything from them.  I just wanted to make them aware of the scam
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending club offered a $2000 loan. After at least 20 calls (most of which were unsuccessful), I was unable to reach their accounting department in time to finalize before 245pm PT. For some reason, they were NOT AVAILABLE after that time. I was never sent a contract, but was quoted a 2yr payback of $87.73/mo.

  

  Business Response

  Date: 04/24/2023

  Thank you for giving LendingClub the opportunity to respond to ***** Sevens Better Business Bureau (BBB) complaint. Were sorry to hear that ***** Seven could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ***** Seven should take these steps immediately:
  
  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call us immediately at ************. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet ********************** at *******************************
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number,credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If ***** Seven has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company still reporting account in my credit report after reporting identity theft never made business with them I need help

  

  Business Response

  Date: 04/27/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  For ************************* first loan ending in 250, LendingClub records indicate that the loan originated on November 18, 2021. Payments were received on the account from December 2021 to September 2022, thereafter the loan was delinquent. The last payment received on the account was September 7, 2022, and due to non-payment, the account was charged off on February 28, 2023. In accordance with our policy, the loan was sold to ************************** on March 22, 2023. If *********************** would like to discuss their account, please have them contact ************************** at ************.

  On December 9, 2021, a fraud claim was received through the credit bureaus. The fraud claim was declined and closed on December 10, 2021. *********************** was informed of our findings through mail correspondence.

  LendingClub records indicate that ************************* second loan ending in 053 originated on March 22, 2022. Payments were received on the account from April 2022 to May 2022, thereafter the loan was delinquent. ************************* last payment was received on May 22, 2022, and due to non-payment, the account was charged off on October 31, 2022. ** accordance with our policy, the loan was sold to ******************** Purchasing, LLC on November 30, 2022. If *********************** would like to discuss their account, please contact ******************** Purchasing, LLC at ************.

  On July 20, 2022, a fraud claim was received through the credit bureaus. The fraud claim was declined and closed on July 28, 2022. *********************** was informed of our findings through mail correspondence.

  LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on members accounts may be reflected in their credit report, as well as a record of on-time payments.To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.

  We appreciate *********************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19966896
  
  I am rejecting this response because:the problem is no opened both account I need remover debt from my credit report because you violet my right because you bring loan person wrong and last name different used my social security please share with bbb the proof this debt is mine you have my correct name the account your deposit money is real mine because I never made payment from this account your company no investigate dont received debt validation with my signature and correct name I am victim identity theft and rejected debt 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/10/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  If *********************** would like to discuss the information provided in the previous response, we recommend they contact our Fraud Investigations team by email at ***************************** or by phone at ************ Monday Friday 8a.m. 5p.m.Pacific Time. 

  We appreciate *********************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If  *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 19966896
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 15K joint loan 2017 and 50K Individual loan in 2020. Paid both in full in less than 2 yrs. Started new app Feb 14, 2023 and received adverse action. Was advised wait 30 days to reapply, or withdraw app and re-apply joint with different email with spouse, which I did. We have 100K+ home equity, $12K mo income, 16 yrs job, credit scores 705/785. Was seeking to lower interest rate on 26K cc debt. Mar 11, LC requested more income info. I provided all verifications. Again, received AA. Called and was told spouse had not been added. Also told that I had received erroneous info about re-applying w/ diff email without waiting. I was advised to wait 30 days from Mar 11 when AA was last issued. I reapplied joint again Apr 17th. I received another AA this time stating unable to obtain credit report from bureau or verify identity. (However, they were able to somehow obtain credit score and report info which seems to be a combo of mine and my spouses). Again called and learned they attached spouses name to my ssn# in error which would explain ID issue. Spent hours + 2 agents with no help, Again told wait 30 days again or use another email addr now. Another 2-hour call today. Credit files are still mixed, Joint-app kicked out spouse and shows indiv app. Was advise 2 do new app. Got immediate AA with agent still on phone. Was a longer, more mixed up version. Finally talked agent into transferring me to escalation desk. Spoke/w ********, who refused to acknowledge the credit mix-up OR ID issues and only parroted the wait 30 days. The only difference with ******** was that she was VERY RUDE and DIDN'T LISTEN to the actual problem. It will probably take me over a year AT MY EXPENSE to fix what they messed up, and meantime, because they screwed the files up, ANY loan app from me OR my spouse will be declined and probably suspect. They refuse to help in ANY WAY. Therefore, w/out any help from LC, this complaint seems to be my only recourse. At least for the time being!

  

  Business Response

  Date: 04/21/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *************** Better Business Bureau (BBB) complaint dated April 20, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that *************** joint loan (x579) originated on July 3, 2017.The loan was fully paid July 13, 2018.
  

  When you apply for a loan, we use a soft credit inquiry to understand your credit history. This type of inquiry wont hurt your credit score. Although you can see it on your credit report, rest assured that creditors and others who view your credit report wont.
  

  If you receive a loan through LendingClub, then a hard credit inquiry that *** affect your credit score will appear on your credit report. New loans are factored in your credit score, but over time, they can help you improve your credit by showing that you can make on-time monthly payments.
  

  Our records report that ******************* submitted a loan application for a balance transfer loan (x366) on February 14, 2023. On this same day, ******************* requested the loan application be withdrawn.
  

  Our records report that ******************* submitted a loan application for a balance transfer loan (143) on February 16, 2023. On February 28, 2023, the application was declined, and an adverse action notice was sent to them. They *** review the adverse action at any time by signing into their online account at lendingclub.com.
  

  On April 19, 2023, our records report that a loan application was started online using *************** social security number, but with someone elses name.
  

  We were unable to locate any other applications or loans with *************** name or information associated with it.
  

  We appreciate the chance to respond to *************** complaint. If ******************* has further questions about this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 loans with ************* paid both loans off in full, per pay off instructions I was advised to send the payments over night.I sent the payments over night, yet the payments have not posted to either loan. I called was informed that it will take 10 business days for lending club to get this check, to then post this amount to both loans.The problem is that one of the loans has an upcoming payment and I am being asked to make this payment.There has been no effort to obtain the settlement checks, and apply them to my accounts. There is no logic in asking for pay offs to be sent over night, and then not retrieve those settlement checks to post accordingly.To my knowledge I am not aware of any business that does not retrieve any payments in a timely manner as it can have a negative impact on the consumers credit report. Loan #********* Loan #*********

  

  Business Response

  Date: 04/21/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records report that *************************** has two personal loans. Their first loan (x170) originated on January 21, 2020. Contractual monthly payments were received on the loan from February 2020 to April 2023. Their second loan (x 377)originated on August 17, 2022. Contractual monthly payments were received on the loan from September 2022 to April 2023. Both loans were paid in full on April 18, 2023.
  
  We give all borrowers a 15-day grace ****** to make payments with no penalty.Interest will continue to accrue on the loan daily and if a payment is delayed,there may be additional interest accrued on the loan. If a payment has not been received by the contractual due date, LendingClub makes efforts to contact the borrower and collect outstanding payments to ensure the loan remains in current status. We attempt to contact borrowers using the email address and phone numbers that are provided at the time of application unless instructed otherwise. The collections process is highly regulated. Our internal collection team and the professional third-party debt collection agencies we work with take comprehensive action to collect payments from borrowers, all within the extensive federal, state, and municipal laws related to collections activities. Our records indicate that LendingClub followed all applicable regulations and policies pertaining to customer contact.

  When ********************** receives a payment by check, it can take up to 10 days from the check received date to apply a check to an account due to processing times and volume received. However, when LendingClub applies the check payment to the account, the payment is backdated to the date the payment was received. Our system will identify that the check was received on a date earlier than when the payment was applied and will adjust the account balance accordingly.
  
  On April 18, 2023, LendingClub received two (2) checks from *************************** and the payments were applied to the intended accounts on April 20, 2023, with an effective date of April 18, 2023. After careful review of our records, it has been determined that the payments were processed correctly and that all overpayment refunds calculated by our system are accurate.
  
  Once the payment successfully processes, ***************************** LendingClub accounts will be closed, an update will be sent to the credit bureaus to accurately report the account status, and any overpayment will be returned to the borrower. For security purposes, LendingClub will not disclose the exact overpayment amount on a public forum. If *************************** has further questions regarding the overpayment amount, please have them contact us directly.
  
  We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.