Important information
- Customer Complaint:
BBB’s business profile for Lending Club was created in April 2010. A review of Lending Club complaints was completed in December 2024. For more information about credit reporting and correcting discrepancies, please visit
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The BBB encourages users to visit the companies article concerning scams. Please visit How to protect yourself from scams.
Complaints
This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,198 total complaints in the last 3 years.
- 366 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction January 5th 2023 Company scammed me out of 200 dollars and i want a ************ or tomorrow
Business Response
Date: 01/06/2023
Thank you for giving LendingClub the opportunity to respond to Ruthelene Smiths Better Business Bureau (BBB) complaint. Were sorry to hear that ***************************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
To protect themselves, ***************************** should take these steps immediately:
Do Not give their personal information or bank account information to an unknown caller.
Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
Call us immediately at ************. We can confirm the identity of LendingClub employees.
File a complaint about internet-related fraud with the Internet ********************** at *******************************
Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number,credit report, or issues with the ****
Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
If ***************************** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I viewed my credit report and noticed that there are fraudulent accounts. This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported: Account Name LENDCLUB BNK Balance $1,357.00 Account Number *********Business Response
Date: 01/06/2023
Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on June 9, 2022 and has nothing further to provide at this time. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the night of12/14 I made a $250 payment on my loan the due date the 15th of each month. On the 15th they pulled the autopay payment from my account and reversed it on the same day, however they have refused to refund the money and are only willing to apply the money to my next months payment. I have called multiple times over the last month and they are not correcting the error.Business Response
Date: 01/10/2023
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint dated January 4, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub records report that *********************** balance transfer loan originated on July 6, 2021. Contractual monthly payments were received on time on the loan from August 2021 to December 2022.
On December 15, 2022, ******************************* scheduled a payment of $250.00 using ********* and the payment was received on the loan. Their scheduled autopay ACH monthly payment was also received on the loan. Our records report that both payments have been applied to the loan balance.
On December 28, 2022, ******************************* requested a payment reversal for the autopay ACH payment received on December 15, 2022. After a review of their request, there was no LendingClub error found; therefore, as per policy, we were unable to complete their request. On January 4, 2023, they contacted us regarding their request, and they were given the option to have the payment reversed and reapplied to their January monthly payment.
On January 5, 2023, a check payment was received from ******************************* to pay off the loan. Please allow 10 days for the account to be considered fully paid.After the account is considered fully paid, any overpayment on the account will be disbursed to the members bank account on file.
We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Customer Answer
Date: 01/12/2023
Complaint: 18682544
I am rejecting this response because: I revived an email on the 6th that said we are returning $5.45 to you, and it never showed on my account that the January payment posted.
Sincerely,
*******************************Business Response
Date: 01/19/2023
Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ********************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on January 10,2023 and has nothing further to provide at this time. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Customer Answer
Date: 01/27/2023
Complaint: 18682544
I am rejecting this response because: I have talked to lending club directly but I would like to see is a statement showing my payments in at that payment was applied because it doesnt show it on my end.
Sincerely,
*******************************Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. LENDING CLUB ******** $0.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/05/2023
Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ******************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on January 7, 2022, and February 24, 2022, we have nothing further to provide at this time. If ******************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.LENDING CLUB ******** $0.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/05/2023
Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on April 15,2022 and has nothing further to provide at this time. If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 9, 2021, ***************** applied for financing for me ************************* in the amount of $8,675.00 and I was approved with LCPS. On this same day we signed a contract for all the dental work and LCPS disburse $8,675.00 to the dental office. The funds were disbursed to the dental office on July 12, 2021..On July 19, 2021, I ************************* called LCPS to let them know that I was not getting the service and that I and the provider agreed to a full refund that was verified on Nov 1, 2021 by LCPS On October 10, 2021, the dental office called LCPS to authorize a refund in the amount of $2,475.00 for a partial refund and provided a ******************* with statement claiming that my **** porcelain crowns where done and kept the remaining $6200 of the balance. That was a lie. I already had a dispute opened against the dentist with LCPS and provided endless proof to LCPS that the only work that the dentist did was 4 temporary teeth and that he never ordered or provided the permanent porcelain crowns that he billed for $6200 its now over one and a half years later and I'm still wearing temporary teeth and my crowns have not been provided. LCPS sided with the doctor and did not protect my consumer rights. What they did instead is closed the investigations against my dispute and on Nov 30th 2022 closed my account as a charge off and sold me to a collection agency ruining my credit.Business Response
Date: 01/11/2023
Thank you for giving LendingClub ******* Services (LCPS) the opportunity to respond to ******************* Better Business Bureau (BBB) complaint. LCPS strives to provide the very best service to our customers and appreciates their feedback.
LCPS previously addressed this complaint on April 4, 2022 and has nothing further to provide at this time.
Please note that while LCPS handles the application process for financing, we do not service the accounts. If there are any questions regarding the servicing of their account or credit bureau reporting, please contact ********************************** by phone at *************, Monday- Saturday 8am-9pm EST.
If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer Answer
Date: 01/11/2023
Complaint: 18680448
I am rejecting this response because: LCPS failed to provide or explain under what banking law or circumstance can a signed validated contract be superseded by a fake receipt from the dentist and here say. What policy gave them the right to override a signed contract that clearly states I was due a full refund and go after me for monies not owed for service that has not been provided.Going by and excepting a fake receipt and here say from the Dentist does not justify LCPS action taken against me and not the dentist to be refunded properly. I expect a zero balance as this money is not owed as clearly states in the contract. (please view attached)
Sincerely,
*************************Business Response
Date: 01/19/2023
Thank you for giving LendingClub ******* Services (LCPS) the opportunity to respond to ******************* Better Business Bureau (BBB)complaint. LCPS strives to provide the very best service to our customers and appreciates their feedback.
LCPS previously addressed this complaint on April 4, 2022 and has nothing further to provide at this time. Please note that while LCPS handles the application process for financing, we do not service the accounts. If there are any questions regarding the servicing of their account or credit bureau reporting, please contact ********************************** by phone at **************, Monday-Saturday 8am-9pm EST.
If ************************* has further questions about this complaint,please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer Answer
Date: 01/23/2023
Complaint: 18680448
I am rejecting this response because:LCPS has failed to address the issue at hand. Under what law can they override a signed contract for a full refund and go after me for money clearly not owed for services not rendered.I have over ******************************************************** agains this fraud and do whats right.
I respectfully ask that BBB holds LCPS accountable for this grave injustice and helps me reach a resolution.
Sincerely,
*************************Initial Complaint
Date:01/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a loan back in October 2022 for debt consolidation. I was denied the loan from lending club. Since I was denied the loan, I requested this same loan from a different company ( was approved from the other company and all was good ). On October 28, 2022 I saw money from lending club deposited in my account. I thought this was by error since I was denied this loan from them, hence me going with another company. I called lending club immediately because I thought this was a mistake. They said that the request was processed and they could not undo the transaction but they could cancel it (per agent it would take up to 30 days to cancel the loan). The problem was is that they also paid my credit cards. The credit card companies were OVERPAID and they did not bounce this overpayment back to lending club. Many times I called lending club and each time I got different information from a different agent. This ultimately led to me not being able to cancel the loan as promised and now Im stuck with an additional loan that I never wanted and it should have been cancelled in the first place. This is horrible business. I dont know what the les if club people are doing when they clock in but they certainly are not working. I not only want an apology I would like the remainder of the loan from lending club to be paid off by lending club as this was their error. Companies should be ran on principles. The principle is that I did not want this loan and am now stuck with it when lending club said that were going to cancel it. They never honored their word and I am the one having to deal with the aftermath of their mistake. This is not right and unethical.Business Response
Date: 01/10/2023
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub records indicate that two (2) loan applications were received in *********************** name on October 21, 2022. Additionally, another application was received on October 22, 2022. On October 24, 2022, an Adverse Action (AA)notice was sent to ***************************** informing them the application received on October 21, 2022 had been declined, as there was already an open application with LendingClub. Another AA was sent to them on November 12, 2022 declining the second loan application received on October 21, 2022. ***************************** can review the adverse action notices by signing into their LendingClub account.
On October 26, 2022, *********************** personal loan originated, as the application received on October 22,2022 was approved. As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice. The funds were issued to the creditors listed by *****************************, as requested and authorized through the application process.
An applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, as long as they contact LendingClub within five (5) calendar days from the date of issuance. On October 28, 2022, *************************** contacted LendingClub by phone to cancel the loan. The requested was processed and an email notification verifying all details of the loan cancelation was sent to ***************************** with the amount required for return to complete the cancelation process. The email notification was sent on October 31, 2022.
On November 2, 2022, ***************************** responded to the email communication mentioned above authorizing that the funds were ready for withdrawal. With the authorization included in the email, LendingClub scheduled the withdrawal necessary for the loan cancelation process to execute on November 9, 2022. On November 16, 2022, the payment was stopped by the financial institution requested by the borrower due to a discrepancy in the amount that was withdrawn. After careful review, it has been determined that the payment that was scheduled in the correct amount and the same amount ***************************** was notified would be necessary to cancel the loan. Due to the stop payment, the funds were returned to the financial institution, and the loan cancelation request was canceled. ***************************** because responsible for the loan in full, including origination fees and any interest accrued.
On November 30, 2022, ***************************** satisfied both the November and December 2022 monthly payments, as well as a portion of the principal balance. The next payment is due on January 26, 2023. We give all borrowers a 15-day grace ****** to make payments with no penalty.Interest will continue to accrue on the loan daily and if a payment is delayed,there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.
We appreciate ***************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.Customer Answer
Date: 01/14/2023
Complaint: 18669325
I am rejecting this response because:This is the problem. Every time I spoke to an agent they said that they were attempting to put in a request to cancel the loan. I repeatedly requested emails that ** firmed our **nversation but didnt not receive them as promised. Which is unfortunate because now the paper trail on your end does not match what I was told. what the agents said was going to happen (my loan be cancelled and the money returned once I get all the money back from the banks which take time ) and what actually happened ( loan was never cancelled as each individual did not honor their word and do their part to cancel the loan as they said they were doing). As far as returning the money , as you know the credit card **mpanies were paid directly. Because of this I had to work with each bank to request that money back and this was not only a painful process but I was never able to relieve the full amount back from each bank. Because of this, I am left with a balance with lending club and I did not want this at all. Your employees mis**mmunication, lack of ac**untability, and mis**nduct has all been at my expense financially. I do not want to be a member of lending club. I want the remaining balance of the loan to be paid off by lending club since this was their error to begin with.
this would be fair.
Sincerely,
*************************Business Response
Date: 01/19/2023
Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on January 10,2023 and has nothing further to provide at this time. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a consolidation loan on Dec 5, 2022. All of my creditors were paid with no issue. ************ received a check for over $10,000 and the check cleared on Dec 12, 2022. Since then my loan is still showing open. I have called several times and I've been told they received the check but it was sent back due to the check having the name Lending Point on it. Discover, who I have the consolidation loan through has spoken to me several times with a trace number where the check was cashed by ************ and they have requested proof of payment 3 times from ************ with no reciprocation. A rep from Discover even tried calling them and they refused to speak with then stating privacy issues and refused to take a 3 way call with me on the line. I have called ************ 4 times and they tell me everytime they did NOT cash the check and say it was returned. At this point my loan with ************ is now showing late and my credit is at risk and they will not help me to resolve the issue whatsoever. Discover will not issue another check because the first one has been cashed by ************. Now I have 2 loans instead of one and the one with ************ is showing late which im afraid will affect my 804 credit score.Business Response
Date: 01/06/2023
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub records confirm that a check payment was received on December 13, 2022. The check was processed according to LendingClub policy and procedure. The check was not successfully applied to the account, as it had a different payee on the check. Due to the incorrect payee, LendingClub processed the check to be returned. Due to LendingClub check processing procedure, the check will be returned to the issuing institution by January 18, 2023. ***************************** was informed on December 23, 2022 that the check was being processed for return and was advised to confirm the processing error with the check issuer to determine if they would issue another check to pay off the account or if the check needed to be returned in order for a new payment to be issued.
As of January 6, 2023, ******************************* account is past due for the monthly payment due on December 30, 2022. We give all borrowers a 15-day grace ****** to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. If ***************************** would like to schedule a payment, they can contact us by phone at ************.They can also email us at ***********************************.We appreciate ***************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Customer Answer
Date: 01/07/2023
Complaint: 18667189
I am rejecting this response because:
Sincerely,
*****************************Customer Answer
Date: 01/20/2023
In the photos attached you will see that Discover sent the check to pay off the account on Dec 5. ************ cases the check on Dec 12th. File trace number for the check that was cashed is **********. The check did clear on Dec 12, 2022. Since the money was not showing paid on my ************ account and they told me multiple times they never received it, did receive it and mailed it back. And lastly this week a man named *** finally admitted that they did receive it and it was cashed but they held the monies until Jan 18, *********************************************************************** my loan being late AND added the interest to my loan with them. Discover had reached out multiple times throughout the process asking for proof of payment on 12/23/2022, 12/26/2022 and 1/4/2023 with absolutely no reciprocation. Discover even tried to reach out with me on the phone to do a 3 way call and discuss the issue and ************ denied the call citing privacy issues even though I gave Discover my full permission to make the call and discuss the issue. I never got any clear answers from ************ UNTIL I filed a complaint with the BBB. Now this week a manager reached out to say the will be refunding Discover for the check they cashed and have a new one sent out. When I asked why they held the check for over a month before moving forward the answer I received was "these things take time". When I asked about my loan being late and a negative **** on my credit from the ************ loan being late he told me I had until Jan 27th and my account would be turned over to show my loan as being late and my credit score would be affected. No apologies just facts like they did nothing wrong. I am happy to provide all of my payment receipts on this loan showing I have never made one late payment before and that my credit score is 804 right now. No one should EVER do business with thus scandalous company. I will also be moving forward with complaints to the *** and Protection for ************************* as well with dates and recorded phone calls with both companies as my evidence.Business Response
Date: 01/25/2023
Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ******************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on January 6,2023 and has nothing further to provide at this time. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Customer Answer
Date: 01/25/2023
Complaint: 18667189
I am rejecting this response because:
This company has not resolved the issue im complaining about and has taken their time moving in the direction to resolve the issue resulting in mental stress, extra interest accrued on my loan payment that should be paid in full and forcing me to make an extra payment to avoid my credit being destroyed due to their lack of attention to this matter along with extra financial burden to my family. This business needs to be avoided by consumers. Read reviews and believe them. They are already involved in lawsuits foe being deceptive. I had to learn the hard way!
Sincerely,
*****************************Business Response
Date: 02/01/2023
Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ******************************* Better Business Bureau (BBB) complaint.LendingClub strives to provide the very best service to our customers and appreciates their feedback.
On February 1, 2023, LendingClub records report that a check was mailed to their mailing address listed in this complaint. LendingClub previously addressed this complaint on January 25, 2023 and has nothing further to provide at this time.
If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer Answer
Date: 02/02/2023
Complaint: 18667189
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
Date:12/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.LENDCLUB BNK ********* $0.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/03/2023
Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ******************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on October 6,2022 and has nothing further to provide at this time. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled a loan request November 22nd. I received an Email the loan was still funded over a week later on December 2nd. I immediately replied to the email, called lending club. They still paid $28,700 to creditors and said they were depositing $8,900 into my checking account but they did not. A month of phone calls, different stories from every person I was begging them to let me pay the $28,700 back. They refused to accept any type of check. They tell me it will be pulled from my account in 5-7 business days. Theyve been saying that since the first week of December and now 26 days later nothing. I requested an email - something in writing stating that they would pull $28,700 from my account. I was told they are not allowed to email. A supervisor was requested, she assured me she was typing and sending an email this morning. 3 hours later I call back and am told by another supervisor that the only email Ill receive is after they withdraw the funds. Ive made 12 phone calls and sent 8 emails over 26 days. NO RESOLUTION. I dont trust this company at all.Business Response
Date: 01/06/2023
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint dated December 28, 2022. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and electronically accept the Borrower Agreement before submitting an application. Our records indicate *************************** reviewed the TIL and accepted the Borrower Agreement on November 25, 2022. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at lendingclub.com.
On November 30, 2022, *************************** emailed LendingClub a request to cancel their loan application. For security reasons, LendingClub requested they contact us by phone to complete their request.
Our records indicate that ********************* balance transfer loan originated on December 5, 2022. On this same day, *************************** contacted us by phone to request a loan cancellation. We emailed them the loan cancellation information. The full loan funds must be returned within 30 days to LendingClub, or it will be too late to cancel their loan. Members must return the loan funds via their bank account on file. We are unable to process partial withdrawals, and we do not accept check payments for loan cancellations.
On December 28, 2022, LendingClub confirmed with ***************************, via phone, the amount to be withdrawn from their bank account for the loan cancellation.
On January 3, 2023, LendingClub emailed *************************** stating that in order to process the loan cancellation they will need to contact us by phone to setup their payment draft to withdraw funds. On this same day, they contacted us by phone, and they confirmed they had the loan funds available in their bank account on file. They updated their bank account as per the request. They were advised to watch their email for updates.
On January 4, 2023, LendingClub scheduled the loan funds to be withdrawn from the members bank account. Please advise *************************** to keep the whole loan amount in their bank account,because we will withdraw the funds in the next 5-7 business days. If we cant withdraw the full amount from their bank account, they'll be responsible for any fees, interest, and fully repaying the loan.
We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Customer Answer
Date: 01/11/2023
Complaint: 18651745
I am rejecting this response because: Their version of the story is not based in fact and my issue has NOT been resolved. I contacted ************ multiple times each week in the month of December requesting this money be withdrawn and the loan closed. I was given false information each time including different reasons why it had not been withdrawn and different dates it would be withdrawn. The money is still in my account waiting for them to initiate the withdrawal. I received notification from Experian that ************ has reported this loan on my credit report. I believe that is proof they had no intention of canceling the loan regardless of my multiple requests. I want this removed from my report and the withdrawal made immediately.
Sincerely,
***************************Business Response
Date: 01/24/2023
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint received January 19, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and electronically accept the Borrower Agreement before submitting an application. Our records indicate *************************** reviewed the TIL and accepted the Borrower Agreement on November 25, 2022. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at lendingclub.com.
As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice.
LendingClub records report that their balance transfer loan originated on December 4, 2022.
An applicant may cancel their request for a personal loan with LendingClub without any fee or penalty, as long as they contact LendingClub within five (5)calendar days from the date of issuance. On November 30, 2022, LendingClub received an email request from *************************** to cancel their loan. We advised them that for security reasons, they would need to complete their withdrawal request over the phone via the provided contact information. We received their request, via phone, to cancel their loan on December 5, 2022.
On December 8, 2022, the portion of the loan funds to be deposited to their bank account failed due to an invalid bank account. They were notified of this and provided instructions on how to update their bank account information.
As per policy, loan cancellation funds are to be withdrawn from the members linked bank account. At this time,check payments or other type payments are not accepted for loan cancellations.
On December 28, 2022, *************************** authorized the loan funds to be withdrawn from their bank account. On January 4, 2023, the loan funds were scheduled to be withdrawn from the authorized bank account. The scheduled withdrawal failed on January 12, 2023,as the bank was unable to locate the account. On January 17, 2023, *************************** verified the correct bank account number and authorized the funds to be re-scheduled for withdrawal. The loan funds have been scheduled for withdrawal on January 23, 2023.
Upon completion of a loan cancellation, LendingClub will send a request to the credit bureaus to remove the cancelled loan from their credit bureau report. It may take up to 60 days or more for the credit bureaus to report the update on their credit report.
We apologize for their experience, well use their feedback to improve our service, and we hope that we can regain their confidence in the future.
We appreciate the opportunity to respond to ********************* complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Customer Answer
Date: 01/24/2023
Complaint: 18651745
I am rejecting this response because: Again the reply is only partly based in fact. The bank account number I have has not changed in 10 years. Ive had 3 previous loans with ************* all used this bank account - no issues. I did receive an email in early December that they needed to verify my account, I followed the instructions, a small deposit, I believe 2 cents was made by ************* I verified the date and amount and received notification that the account was verified. I continued to call and was told December 28th that I needed to give verbal approval, which I gave. I then received email that my loan was updated and the new monthly payment was $28,700 and it showed 6 months out of that payment scheduled. Ridiculous. I replied to the email, still havent received any written response. I called and was assured the payment would be removed . It wasnt. Called again and was told no later than 1/7. Still nothing - called on 1/9 and was told absolutely no later than 1/17. Called on 1/17 and was told I had failed to return the funds and was responsible for the loan. Vehemently disagreed and was transferred to a supervisor named ******. She was great, really looked into the issue and even though it was an hour long call I had hope of resolution. She noted that they tried withdrawing and ********** gave an error code. She then said we have your account # listed twice and one has an extra digit - I confirmed verbally my account number and she said they had used the # that was one digit short. She assured me that she spoke with finance and the amount would be withdrawn on the 19th or 20th. Told me she was going to own this account until resolved. Told me call back and ask for her, shes the only ******. Well on 1/23 still no movement- I called again, told that without her last name its impossible to find her. Also told again that the money was scheduled for withdrawal the next day, 1/24 and that I would receive a call back from a supervisor. No call - no withdrawal but I received another email stating my account was updated and the next payment of $28,700 was scheduled for February 5th. As Ive said before, ridiculous. I would love for the person writing these responses to provide their number so I can call and get resolution.
Sincerely,
***************************
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