Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called nerd wallet I called their customer support They said the only way to delete the account and the card which I have been trying to delete for over 6 months and you can't delete the The account until you delete the card They said to delete the card You have to email support I've emailed support over the last 6 months requesting to delete the card and the account which customer support said they would do after I emailed them after repetitive emails and an account that has been ongoing for 6 months there say I have a balance for a car that I've never used or received and that a balance has built up to $87 since the account was created when I originally requested to delete the card in the account there was nothing due there was nothing owed after 6 months of requesting it to be deleted and their direct refusal to delete the card and the account as well as my chime accounting number and routing number They have accessed my bank several times without my knowledge which has affected my chime account and the MyPay feature with chime because they've been submitting direct deposits and withdrawals without my authorization when I informed the of this and that I wanted to delete the card and the account They replied that they blocked the account that they consider it now suspicious since I've requested to delete it and are refusing to delete the store bank information the nerd wallet card and or account and refuse to take any further action I informed them that I would file a complaint with the better Business Bureau and the ************************************

  

  Business Response

  Date: 02/14/2025

  Thank you for forwarding us this customer complaint.  We have reviewed our files, and the users NerdUp card account has been closed. ********** notified Mr. ******** of this closure.  The following closure notice was sent to the customer:
  
  Hi ****,
   
  Thank you for being a valued NerdUp by NerdWallet customer! 
   
  We received your request to close your NerdUp by NerdWallet Card ending in 6814 and associated deposit account ending in 4066. 
   
  We have now closed your accounts per your request.  Any funds remaining in your deposit account will be refunded in accordance with the account agreement after satisfying all fees and other amounts due.
   
  Please feel free to reply to this message if you have any questions.
   
  Best regards,
  Brittany
  NerdUp by NerdWallet Support

  Please let us know if there are any other questions or concerns.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received over 200+ calls from NerdWallet trying to give me a small business loan. Ive asked them repeatedly to stop but they still continue their predatory behavior.

  

  Business Response

  Date: 01/21/2025

  Thank you for forwarding us this complaint.  The telephone number listed in the complaint--************** is associated with a business account in our system, Birtley Industrial Equipment.  The email address, ************************** is also associated with that account.  
  

  We will ensure the account is closed to end all further email communications.  We will also ensure the above-mentioned email address and the one listed in the complaint are added to our unsubscribe list.

• Initial Complaint

  Date:01/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company says it will give you rate comparisons for auto insurance. In fact it gave me exactly one option which had a rate 4 times higher than any other company that I had researched on my own.Realizing this was a predatory company that existed to retain personal data for their own use, I rsent a equest to opt out.Instead of honoring that request, I was given a link to yet another form that collected more personal data. However, that webpage was dysfunctional and submission required a phone number to send me a code. That code never arrived and I was told to call them.THIS IS UNACCEPTABLE and ILLEGAL. These data predatory companies offer nothing for consumers, are using our data for their own gain, putting us at risk for identity theft and fraud. Then they do not honor our opt out requests as REQUIRED BY LAW. It is possible some may be able to get through the hoops, but I was unable.I demand they delete all of my data, do not sell my data, do not share my data IMMMEDIATELY.

  

  Business Response

  Date: 01/06/2025

  Thank you for forwarding us this customer complaint.  Upon receipt, we reviewed our records and the user was not found in our system using the email or phone number provided in the complaint.  As such, we sent the customer the following email, and have not yet heard back:

  Hi *****,
  
  Thanks for reaching out to the NerdWallet Privacy Team. While I wasn't able to find any records in our system associated with your email address, I'm happy to share some information about how to opt-out from information sharing and selling online.
  
  To the extent that the third-party information collection on the Site constitutes the sale of personal information, you can exercise your right to opt out of these sales only by following the below instructions:
  Visit ****************** to opt out from sales of this type of personal information by third-party businesses that participate in the **** CCPA Opt-Out Tool, and
  Visit *****************************************************************, scroll down to the Ad personalization section, click Go to ad settings and toggle Ad personalization to OFF, and
  Follow the instructions in the Third-Party Web Beacons and Third-Party Buttons section in the NerdWallet Privacy Policy to opt out of interest-based advertising and other cookie-related information collection and processing.
  
  Let me know if you have any further questions; I'm happy to help!
  Best,
  NerdWallet Privacy Team

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried more than 20x to unsubscribe and to no avail I get hundreds of emails from them still. If it doesnt stop looking into legal action

  

  Business Response

  Date: 01/03/2025

  Thank you for forwarding us this customer complaint.  This is the first direct communication we have received from the consumer in response to this issue.  Upon receipt of her BBB complaint, we unsubscribed Ms. ************ As such, she should no longer receive emails from NerdWallet.  

   

  Customer Answer

  Date: 01/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Kay *****

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company said I set up a NERD wallet account. I did not. They have to disclose when they tie themselves to a website for comparison of insurance pricing. There was no disclosure. Now they claim I set up an account. There emails say I can turn the account off if I follow certain instructions. Those instruction are false and and the aility to turn the account off doesn't exist.

  

  Business Response

  Date: 12/18/2024

  Thank you for forwarding us this customer complaint.  Mr. ********* created an account on December 16, 2024.  When accessing NerdWallet's website to compare insurance quotes certain information is requested from the consumer and certain disclosures are made by NerdWallet.  One of those disclosures is that by continuing with the service you will be creating an account.  The consumer is also given the option of proceeding without creating an account.

  In light of Mr. ********* BBB complaint, on December 17th, we deactivated the account.  This should address his concern.

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to use nerdwallet's online service to compare loan rates for credit card consolidation and before I had even touched anything, I was receiving emails about loan applications filed without my consent. This is a huge breach of trust and consent. If this affects my credit report negatively in any way I need it fixed because I did not consent for them to send applications on my behalf. I only wanted to look at rates from available financiers.

  

  Business Response

  Date: 11/25/2024

  Thank you for forwarding us this customer complaint. After receiving this complaint, we researched our records and it was determined that Ms. ******* accessed NerdWallet on or about November 21st.  She was then matched with Upstart and likely began receiving adverse action notices, which are not loan applications. Our customer service team has informed Ms ******* of this, and at her request, we have deactivated her account.

   

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is predatory and only serves to gather your personal information for marketing purposes. I went through the website and entered my details to see a list of loans I might qualify for, as the web pages imply. After answering numerous questions regarding personal details associated with soft credit pulls, it stated someone would call me in two minutes. I never asked for anyone to call me. No loan options stated. My phone has not stopped ringing over the past four hours. I can not get them to stop. I'm tired of blocking numbers. This is ridiculous and I will 100% intentionally avoid all services that advertise or use Nurd Wulurt as a median.Also take note that all of the complaints on here are typically followed up with "we do not have a record of you being a customer." Do not contact me. Remove my information.

  

  Business Response

  Date: 11/22/2024

  Thank you for forwarding us this customer complaint. This consumer visited ********************** on November 14, 2024.   His account was deactivated that same day, and he will no longer receive any communications from NerdWallet.  NerdWallet's user operations informed the consumer as follows:

  Thanks for reaching out to NerdWallet. Im sorry to hear about this - I know how frustrating it can be to receive multiple calls from providers!

  For clarity, NerdWallets pre-qualification tool is designed to match you with a lender or lenders that fit your needs amongst a network of different providers. Once youve progressed far enough through the application process, your information is shared with these lenders for review to determine if they are able to provide you with a loan.
  Because of this, it isn't uncommon for users to separately hear from more than one of our lending partners' representatives.
  Please note that while you have been unsubscribed from NerdWallet communications, we can not remove any records from our lending partners systems. If youre looking to stop future communications from them, I can recommend reaching out to the lender directly with your request.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nerd wallet offered to show me quotes if I clicked a button. I did and did not see any insurance quotes. I saw links to other companies websites. I was then informed I had an account with nerd wallet because I clicked the link. I wanted to cancel "my account" that I never signed up for. They have not given me a password or the option to set a password in order to access "my account" So I was assigned an account that I DO NOT WANT AND I CAN NOT ACCESS THIS ACCOUNT TO CANCEL IT!!!!!!!!!"

  

  Business Response

  Date: 11/13/2024

  Thank you for forwarding us this customer complaint. Since submitting this complaint, Mr. ******* has, with the assistance of the NerdWallet support team, closed his account.  Given this fact, it appears that Mr. ********* complaint has been resolved.

  Please let us know if there are any other questions or concerns.

   

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by nerd wallet and I have tried to get my money back, but they say Zen ****** doesn't work for them, I sent them all the phone numbers,and told them I had the check he put in my account, the bank flagged my accounts and closed them, it was only for 400 dollars so the bank said I have to pay them back, and the lawyer said it was below 500 dollars so they can't help me, told **** at nerd wallet that I want them to send me a money order plus extra for my suffering and embarrassing with the bank, I had to call SS and have them send it to my address I'm sure you can't help me with my loss but at least I can file a complaint against them so they don't do this to anyway one else and make others aware of nerd wallet.thank you!

  

  Business Response

  Date: 11/01/2024

  Thank you for forwarding us this customer complaint. Zen ****** does not, and has never, worked at NerdWallet.  Given this fact, it appears that Ms. ********* was the victim of a job scam whereby a bad actor (Zen ******) claimed to be a NerdWallet employee and got Ms. ********* to deposit a phony check that the bank reversed charges on. We have previously informed Ms. ********* that there is Zen ****** employed at NerdWallet, nor has there ever been.  In short, NerdWallet had no role in the scheme in which Ms. ********* is complaining about. 

   

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending junk emails after repeated attempts to UNSUBSCRIBE. In addition, I have never subscribed to any of their emails. Dishonest, predatory company that should be shut down.

  

  Business Response

  Date: 10/30/2024

  Thank you for forwarding us this customer complaint.  After reviewing the issue, we could not locate a customer account associated with Mr. ************** Nonetheless, we would be happy to unsubscribe him from all emails.  Please direct Mr. ******* to email ******************************** with the email address he would like added to our unsubscribe list. 

   

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22470253
  
  I am rejecting this response because:

  After following this advice to email support, they send ANOTHER email asking me to click on weblink and verify my email and creating an account. I do NOT WANT any account with you. I dont want to get your junk or support emails. I want nothing to do with your company. 
  
  STOP sending junk. Unsubscribe **********************************.

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 11/04/2024

  On October 30, 2024, Mr. ******* reached out to NerdWallet and requested to be unsubscribed from all emails.  In response to this request, he has been successfully unsubscribed and was notified as such on October 31st.