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Complaint Details
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Initial Complaint
04/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am receiving emails from NerdWallet saying that I signed up for their company. I did not sign up. I am getting solicitations from them that I really dont want.
Business response
04/10/2024
Thank you for bringing this to our attention. Our customer service team has contacted ************** directly to confirm that he has been unsubscribed from emails and will not receive further correspondence from us.Initial Complaint
04/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I never signed up for Nerd Wallet and now I'm getting security emails from them. Their site is not set up to deal with this issue. Has my information been compromised?Business response
04/10/2024
Thank you for bringing this to our attention. Our customer service team has contacted Mr. ********* directly to confirm that he has been unsubscribed from emails and will not receive further correspondence from us.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
04/04/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have never heard of this company before, but I received an email stating that I have signed up for an account and welcoming me. these were sent to my personal email. This indicates some sort of fraud to me. *** attempted to sever and close the said account and it lead me to a page where I had to enter my googlo account # and password. I was suspicious and did not login. I would like the account deleted, all my personal information expunged from their records, and for me to stop receiving emails from this company. Nerdwallet.comBusiness response
04/09/2024
Thank you for brining this to our attention. Our customer service team has contacted ******************** directly to confirm that he has been unsubscribed from emails and he will not receive further correspondence from us.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
***************************************************Initial Complaint
03/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Nerdwallet making it impossible to close my account. *** followed the link to do so and get nowhere. I cant get to Settings because of some link error by nerdwallet. Nerdwallet is making it confusing and frustrating to close my account.Business response
04/10/2024
Thank you for bringing this to our attention. Our customer service team has contacted ************************** directly to confirm that he has been unsubscribed from emails, his account is closed, and will not receive further correspondence from us.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
03/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have never heard of this company, yet I received an email regarding changes to their policy and for me to sign in to the account for two-part authentication. I want all of my information removed and no further emails. I would like to know how they obtained my information. Has any information been reported to the credit bureaus? How was my credit information obtained?Business response
04/11/2024
Thank you for bringing this to our attention. Our customer service team has contacted ********************** directly to confirm that she has been unsubscribed from emails and will not receive further correspondence from us.Initial Complaint
03/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I work for an advertising agency wanting to get in touch with a Nerdwallet business partnership or media contact on behalf of my banking client who WANTED to do business with them. I was looking for some information on how to apply to be included in the listings for high interest savings accounts and how to sponsor various media components. I reached out to their helpline and could not get an actual agent on the line. I reached out to random people I found on LinkedIn. I left a voicemail with human resources and I emailed the helpline at least 3 times. Not one single person has responded to me about my INQUIRY TO DO BUSINESS WITH THEM. This incredibly frustrating and upsetting.Business response
04/09/2024
Thank you for your interest in partnering with NerdWallet. Our Partnerships team is not reviewing inbound requests at this time, but thank you again for thinking of us.Initial Complaint
03/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I told them many times to delete my data from their system and they are still sending me emails! Terrible company!Business response
04/08/2024
Although Mr. ******* previously unsubscribed from marketing emails, his NerdWallet account was still active. As a result, we included him in our privacy policy update email. In light of this complaint, our customer service team has contacted Mr. ******* to confirm that his account has been deactivated and he will no longer receive correspondence from us.Customer response
04/09/2024
Complaint: ********
I am rejecting this response because:
I have not received the email. And I made it clear in the past to delete the account. Don't make up lies.
Sincerely,
****** *******Business response
04/17/2024
We have confirmed that Mr. ******* will not receive any future correspondence from us. We apologize for any inconvenience and believe this resolves Mr. Fuentes' complaint.Customer response
04/19/2024
Complaint: ********
I am rejecting this response because:
No, Kim L and Cori gave the same pathetic copy-and-paste answer! They said me visiting the site is what caused the unwanted emails; in other words, the site automatically steals your personal data so they can make money off it via marketing! They both previously claimed that my email would no longer receive unwanted emails, but that was obviously a lie! They are both incompetent morons!
Sincerely,
****** *******Initial Complaint
03/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
3/27/24 I used NerdWallet to browse options for Debt Consolidation Loans and it routed me automatically to 5k loans which based on your BBB website has been reported for scams. This was extremely unprofessional and completely unnecessary of NerdWallet to subject me and any other consumer to any kind of scam. Although I was lucky enough not to get too far into entering details, 5k loans does have my name, telephone number, and email. So I would also like NerdWallet to never contact me as well. Please put me on a do not contact list.Business response
04/09/2024
We are sorry to hear that ************ was unhappy with her experience at NerdWallet. Our customer service team has contacted ************ to confirm that she has been unsubscribed from emails and her account closed. We have also passed these requests onto 5K Loans.Initial Complaint
02/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have never heard of this company before, but I received 2 emails stating that I have signed up for an account and welcoming me. these were sent to my personal email, however, they are addressed to a different first name than my own name. This indicates some sort of fraud to me. Ive since received 3 more emails indicating suspicious login activity, and a password reset. I would like the account deleted, all my personal information expunged from their records, and for me to stop receiving emails from this company.Business response
02/05/2024
Thank you for forwarding ** this complaint. Upon receipt, we unsubscribed the customer's email address from our distribution list and then deactivated his account. The customer should no longer be receiving emails. If he continues to have issues, or has any other concerns, please let us know.
Thanks,
Will
Initial Complaint
01/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received an email from Nerdwallet regarding signing up with this company and they used the name *******, and thanking him for joining. I have never dealt with this company and dont know who this ******* is. *** tried to contact this company with no avail. Obviously this is fraud and I would like this company to unsubscribe me and find out if someone opened an account in my name. I have researched this company and read complaints.Business response
02/02/2024
Thank you for forwarding ** this customer's complaint. We have unsubscribed ******************** from our email distribution list and we have deactivated her account. This should resolve her issues. If ******************** continues to receive any emails or has any other concerns, please let us know.
Thanks,
Will
Customer response
02/02/2024
Complaint: 21227031
I am rejecting this response because: This is fraud. You used my email to send a persons name not associated with me to tell me that I opened an account with **********************. This is unacceptable and I have notified my local authorities to begin an investigation into the illegal practices of your company.
Sincerely,
*****************************Business response
02/06/2024
We understand ********************** frustration. For additional context, the most common causes for a NerdWallet account being unknowingly created with an email are:
(1) The customer visited a page from the ********************** website and clicked on the one tap sign-in pop-up, creating a NerdWallet account
(2) If someone mistyped their own email address and their incorrect address was your actual email address; or
(3) If the customer filled out the form on our website to see personalized loan rates from our lending partners.
Again, that account has been closed and you should no longer receive any email communication from us.Thanks,
Will
Customer response
02/06/2024
Complaint: 21227031
I am rejecting this response because:
Sincerely,
*****************************
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Contact Information
Customer Complaints Summary
51 total complaints in the last 3 years.
25 complaints closed in the last 12 months.