Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to file a dispute from a merchant because I did not receive my refund they said they sent the $400 back to my bank july 3 2023 but the funds never showed ** in my account **** said they never received the funds so I initially file a dispute against the merchant the merchant responded to me that they did in fact send the funds and showed proof to me by email . I submitted that to **** showing them that I am legally owed the funds .. today is October 2nd **** had denied my dispute and cant give me a reason why and they are illegally keeping my money . The need to be reported to the internet crimes division. I plan on filing charges and a lawsuit if this can not be resolved.. the merchant agreed that I am owed the funds and have proof that they sent the funds and **** has yet to deposit my money

  

  Business Response

  Date: 10/12/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was lost I blocked my card online when I found out my card was missing varo bank replaced my card and I had unauthorized transactions that was disputed 2 days later I was denied for my dispute and I feel it was never looked into and I am just out of money and this needs to be reopened and really looked into because I am just out of this money and varo seems not to care if my money don't go back on my card I will take next steps to get my money back.

  

  Business Response

  Date: 10/12/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS BANK LOCKED ME OUT OF MY ACCOUNT AND WONT LET ME RESET MY PASSWORD OR UNLOCK MY ACCOUNT. THEY HAVE THE WORST IMAGINABLE CUSTOMER SERVICE THAT LEADS ME TO A PERPETUAL LOOP OF EMAILS AND LONG WAIT TIMES ON THE ***** ONLY TO BE TOLD THAT THEY CANNOT HELP ME AND TO SEND YET ANOTHER EMAIL TO OPEN UP MY CASE. I AM AT **** END AND THEY ARE DAMAGING MY CREDIT AND HOLDING MY MONEY HOSTAGE

  

  Business Response

  Date: 10/11/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank who already has my ID has suspended my account and caused me financial distress. I am on part-time ********* comp from an injury from a year and a half ago and I'm going to be getting surgery and I pay rent every week. I have incurred a $50 late fee and all the money I get from my part-time ********* comp goes to my landlord. Now I have to borrow money from my family for my rent. Borrow has my ID they have everything. They asked me to send them a copy of my electric bill which I did I get online billing. And they would not accept it that's ludicrous!!!! So I had to go to the trouble and print out an electric bill they have caused me a lot of grief I'm very angry and I'm very upset that they have held my own money from me. I think this is illegal and I think it's wrong even though they said they have the power to suspend accounts they're going too far and they're losing customers.

  

  Business Response

  Date: 10/12/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a dispute due to my card being used/stolen in July, all of my personal items were taken along with my phone, wallet social security card etc. identity has been used/stolen. Varo has suspended my secure card because my checking account is in negative due to the dispute and will not give me access to funds.Also added money to account using Apple Pay which never went into account with no explanation as to where the money has gone

  

  Business Response

  Date: 10/10/2023

  Hello *******************,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo closed my account of no where in July after I filed disputes. I have been waiting all this time. I finally got an email my dispute was resolved 9/28/2023. I do not have an account anymore for my money to be sent to and I am still waiting for a check. When am I going to recieve my $237.42

  

  Business Response

  Date: 10/11/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had opened a bank account with **** probably 2 months ago after receiving a referral link from a friend. It said that if I opened the account and deposited **********************, we'd both receive a referral bonus. Since that time, I've used the account to pay for goods and services, as well as to make transfers, withdrawls, and deposits. And then today, 10/2/23, I tried to use my card to purchase a soda at a general store and was declined, knowing that I still have funds. I try to go into the app and see only a message that my account is closed. So I check my email and find 2 emails stating, without reason, that they have closed my account. I wrote an email to **** in an attempt to get more information as to why and received no response. Then I call **** and the agent I spoke to (****) said that their system gives them no information as to why my account was closed. I advised that I've been waiting for my referral bonus and he said that I am now no longer eligible because of my account standing. It is because of this that I believe they close their customers' accounts...so that when they are eligible for their bonus, they just close their accounts so they won't have pay. I am writing to the BBB to find out why Varo closed my account, why they never paid my referral bonus, and if my feedback can be added to their overall rating within the BBB. I want other potential Varo customers to read that they mislead the public and that new customers should avoid using this bank like the plague.

  

  Business Response

  Date: 10/10/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a program for **** called refer a friend program. At the time, the program I participated in offered $35 for the referral person and $30 for the referred person. I obtained the referral link and sent it to another friend of mine. They opened an account through Varo and made several transactions as described in the requirements. Varo never sent either of us the bonus monies or made good on their program intentions. My referred person is *******************. They are currently running a similar promotion but only offering $30 for each person. This is the current promotion on their site.From Varo Website:Existing customers can:Find your unique referral link in the email we sent, or in your Varo app under My Varo > Invite Friends.Click Share link and send this URL to your friends and family to make some money moves.New customers will: Register your email with the unique referral link your friend gave you and open a new Varo Bank Account.Make qualifying purchases totaling at least $20 using your Varo Debit Card within 30 calendar days of when your new account was opened.***I followed all the steps and ******************* also followed all the steps. I waited for my referral bonus for a month. ON 10/2/23, I contacted **** through their Varo Chat and chatted with ******* who informed me I was disqualified. She did not say anything further except to apologize that a procedure may not have been followed.I understand that I followed every step on my end and ******************* also followed each step by making the required transactions. If there was anything missed, we should have been notified but I don't believe this to be the case.What I do believe is that Varo Money ....i.e. Varo Bank, lured people in with the false intent to honor their refer a friend deal without any intention of fulfilling their obligation. However, I take this very seriously and I want my referral bonus!!!. This is Fraud, I will continue to follow the law in court if necessary!!

  

  Business Response

  Date: 10/12/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email received 10/2 saying accounts had been closed without explanation. The same email says that it could be 21 days before I receive money.

  

  Business Response

  Date: 10/11/2023

  Hello ******,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My varo card was lost i called to get a new card and i found out about charges i did not make the charges was disputed 2 days later it was turned down and i feel it was not investigated and now i am about to get evicted because i did not receive my money back and i want my dispute reopened and i want my money put back in my account because i have bills i can't pay because this happened.

  

  Business Response

  Date: 10/10/2023

  Hello *****,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.