Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo bank sent me a debit card. I did NOT open an account with them. I emailed their fraudulent department and in response they said that my email is not verified and can not helped me because my email is not in the system. Of course my email is not part of their system! I didnt open an account with them, the person who commit fraud obviously didnt use my email and use theirs! Automatic phone message keep saying please log into your account to chat with a representative! How the heck am I suppose to do that?? I didnt open an account with them. Yet I have here a debit account with MY NAME. After hours of trying to reach a live personstill nothing.

  

  Business Response

  Date: 05/25/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20084599
  
  I am rejecting this response because: the response Varo bank provided was a generic message they apparently provide to any complaint per what I read online. Also, Im rejecting Varo banks response because it says its provided me a message at the email they have on file. However, my identity was stolen and whoever did so opened up an account with an email address that is NOT mine! So I have no means to even read their email response because its not my email they have on file due to identity theft! This was stated in my complaint so clearly they are not even addressing my issue and just provided their generic response. This is part of the main complaint I have with Varo bank is that there is no one you can speak with or communicate with if you dont have the original email address which opened the account and clearly is a perfect avenue for those looking to steal identities! 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/05/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly to the email account you used to file your Better Business Bureau Complaint. Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I been with Varo bank for years never had a problem I have my child Monday was in the store today to buy baby item I always lock my card so I tried log in to unlock said my accounts was closed smh they sent and email I have money on my card and they took it I tried calling no help tried email no help so now Im here I need help I cant wait 14 days for a check

  

  Business Response

  Date: 05/23/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not what I want they dont care about me or my kids living situation this put all my bills behind and cant give me a real reason y they close my account to me thats not fair a least give someone amount of days to get they money off 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2023, I had deposited a check in the amount of $26.37, which came from a class–action lawsuit. I needed the funds immediately. Two days later, the check was approved, but also subject to an unconscionable security hold, which put me at–risk of default on a loan from an unrelated business. On May 16, in the morning, I escalated a ticket, demanding immediacy intervened by Corporate; the security hold imposes a great liability on the company, as a whole. Given my real and potential injuries from this matter, I had demanded restitution for withholding funds at the expense of my health and right to work. I was promised contact within 24–48 hours, yet no such contact had been made. Upon revisiting the matter, customer disservice agents gave me the same excuses as they did two days prior, I was exposed to hatespeech. In response to my refutations, the offenders repeatedly made unprofessional statements, and dared to tell me to behave professionally (as if they could vl when they were arrogant enough to be offended by my accusations. They logged me off twice, as if to censor me. It told me a matching code did not match. Despite the customer disservice, the unprofessionals wrongly claimed to care about me as a consumer, when they intentionally or negligently inflicting emotional distress as they showed deliberate indifference to their tortious interference, its real or potential impact on my credit, and on my (mental) health. I inferred that other consumers are being harmed by similar offenses, which presented as threats to public health and safety. At the end of today's chat, a supervisor invented a threat of physical violence where there was none, just because I reiterated their threats to my health and wellbeing, after that offender withheld information I had to lookup on my own. Capital One is already getting away with similar abuses, complete with their impact on my credit; Varo's offenses keep me from addressing that, and the rest of my legsldocket.

  

  Business Response

  Date: 05/22/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. We’ve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, we’ve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at [email protected].

  Customer Answer

  Date: 05/22/2023

  
  Complaint: ********
  
  I am rejecting this response because it presents as an admission of wrongdoing. Every offense had been enumerated and committed again. As a financial institution, Varo exercises Institutional DARVO (Deny, Attack, Reverse Victim/Offender) to excuse the financial harm it caused consumers with a history of marginalization. The Bureau has referred me to one state and one federal agency to discuss the Bank's hatecrimes in the appropriate forums.

  Sincerely,
  
  **** ** ************ **

  

  Business Response

  Date: 05/26/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. We’ve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, we’ve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at [email protected].

  Customer Answer

  Date: 05/26/2023

  
  Complaint: ********
  
  I am rejecting this response because it includes statements with no basis in reality, and contained more hatespeech. Varo was caught in yet another lie, motivated by the errant belief that it is remotely acceptable and appropriate to violate my financial liberty. Varo's motive for abusing me this way is for my security, for which the Nazis were taken to Nuremberg to be put down. Varo puts itself down the same way as it acts like it can play with my money and security. The Consumer Finance Protection Bureau will get involved; I will be pressing civil and criminal charges for these violations of my civil liberties.
  
  Sincerely,
  
  **** ** ************ **

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with Varo bank on 5/5/23 for the amount of ******** . A police report was filed and turned in when I filed my dispute .**** bank sent me 3 emails this morning stating that the investigation is still on going about my dispute. I been waiting since 5/5/23 with no provisional credit or nothing . I received another email right after the 3 emails I got this morning stating that my dispute is over and there were no actions of fruad . The transaction was made in ******* ******* and I live in ********* ** . How can I make a transaction in ******* and ********* around the same time ??? I made a report also with **** letting them know the situation . I spoke with a supervisor from varo bank he told me he couldnt tell me where and what city the charges were made . I had to ****** the name and numbers of the transaction to show it was made in *******! I filed a police report and sent it several documents and still cant get my funds back

  

  Business Response

  Date: 05/22/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank will close your account with no explanation and when you try to ask them why they just tell you they have their reasons and cannot share with you, the account holder and their customer. They are highly unprofessional, unreliable and when I have been a great customer, no issues and no problems I expect to not have an account closed suddenly with no warning and explanation. They should be shut down so they cant keep messing with peoples livelihood if they cannot maintain a banking business. I will never bank with these scammers again. Protect you money and your information and skip them altogether, go with a legitimate bank.

  

  Business Response

  Date: 05/23/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the [email account/mailing address] you have provided to the Better Business Bureau for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a card with my name on it and everything in the mail. However I have no account and I never applied for anything. It literally does not make sense to me at all.

  

  Business Response

  Date: 05/15/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

• Initial Complaint

  Date:05/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible customer service and the fact they closed my account without even notifying me. I was homeless at the time and needed an account to load ********************** as I got cash. Tried to log into my account and no luck. Its bad customer service to replace speaking to a live agent verbally to live chats via app when you cant even log in.

  

  Business Response

  Date: 05/19/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at *********************************

• Initial Complaint

  Date:05/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have waited over 60 days for a simple dispute to be resolved and credited to my account. **** has done nothing but give me the run around for months no resolution.

  

  Business Response

  Date: 05/19/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not able to access my account because **** bank decided to reissue me a new debit card right before my paid day. Now I can't access any of funds, I can't pay any of bills online or nothing. I have to wait ****************************************** the mail. They should've sent my debit card to me ***** overnight. Because they were the ones who made the mistake to closing my debit card account

  

  Business Response

  Date: 05/19/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with my bank varo due to a glitch in their system I went to transfer money from my account to my friend's account I used his email to transfer varo to varo but after I sent it it popped up that I sent it to a different person. I filed a **************** denied it. I messaged them again n they never responded back. I entered his email address which isn't even close to her email address. April 27. & April 28. The email address I entered was ******************** it sent *****, ***** & ****** to the wrong person

  

  Business Response

  Date: 05/12/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.