Additional Complaint Information
BBB’s
file for Varos Money was created in November 2017. A review of complaints was
completed in March 2024. Complaints on file concern issues with account
suspensions.
BBB
encourages consumers to review the company’s links below that details the
company’s account agreement specifically number 6. Amendment and cancellation.
https://www.varomoney.com/wp-content/uploads/2022/04/Varo-Bank-General-Terms-Agreement-4_1_22-1.pdf
https://support.varomoney.com/hc/en-us/articles/21991755876116-Non-Customer-Support
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
So I have debit card with Varo Bank and I receive all of my deposit in this account so I received the Child Tax Credit for the month of November so I try to open the Varo App on my phone and it said my card was temporarily blocked due to suspicious activity so then I called Varo and they state that they can't do anything about it they have to talk to the fraud department and that they will email me within ***** hours I that is not cool to me I need my money to pay my bills.
Business response
11/19/2021
Hello *******,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at *************************************** us why here...Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an account with varo bank they have temporary suspended my account I need my funds I am pregnant I have small kids at home I have been calling every day since they suspended my account I am about to be homeless with my family . They keep sending me the same email over and over again I am tired I just need helpBusiness response
11/22/2021
Hello *********,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Initial Complaint
11/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Varo banking in my opinion have the worse customer service everrrrrrrBusiness response
11/24/2021
Hello,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Initial Complaint
11/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On October 30 I was sent an email that my account had been temporarily suspended. So I called VARO and I was told that any and every account that had used the check deposit had been thrown into suspension by a computer glitch. And that it would be reversed by the end of the week but instead it has been 2 weeks. Also after calling back a third time the agent said my account had been flagged and suspended due to fraud. I had received a $300 child tax credit from the *** but am now unable to access my funds. Just please give me back my funds. Also it has been 24 hours with no response from an email.Business response
11/19/2021
Hello Lumekei,
Thanks for reaching out to Varo through the BBB. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Initial Complaint
11/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been having issues with ***** direct deposit for months and now the mobile deposit feature on the app has been out since October 29th. On the first of each month I receive a paycheck. Its only once a month and have had issues with direct deposit. I resolved the issue of my paychecks being diverted for 5 months to paper checks while submitting paperwork for direct deposit 2 weeks ago. I had a set a complaint to the head of payroll and have my department manager become involved. I have since received my paycheck paper again and need to submit on ***** mobile deposit feature because I cannot access over $3000 dollars any other way. I messaged Varo on November 1st and received a message on November 2nd the feature was temporarily unavailable and it was top priority. Tuesday, November 9th Ive emailed again hoping to have a timeline because they are still sending out notifications around deals and spending overview. I get a copied and pasted message saying its down and theres no timeline. I sent another email today, Sunday, November 14th, hoping to get a person to understand that I cant use $3000 of my paycheck. I ***** bills to pay and I just need an answer and some help to use that money. Having some options other than the mobile deposit that is still down halfway into the month is absurd. Communicate with your customers so we can live our lives undisturbed by this feature that is essential for an online banking company. I want someone to take this complaint seriously and either fix the problem and communicate that out OR tell customers what the problem is and provide a timeline. Dont lie to us when our livelihoods are on the line.Business response
11/19/2021
Hello *******,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Initial Complaint
11/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I deposited my check and they been holding it for 3 weeks i can't get no one one the phone. I even emailed customers service 5 times no one has responded to me i cant get anyone on the phone. my account is blocked and i can't get no onw on the phone. Keep telling me wait for a email and its really frustrating im3 behind on bills cause of varoBusiness response
11/23/2021
Hello,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
Initial Complaint
11/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Upon opening my bank account with Varo, I was told that I would receive a debit card on October 6. It is November 13. I have children to feed and a job and a life behind me and I havent had any access to any of my funds in the last month. They are saying to link it to an external account or a PayPal or even a Venmo but I do not have any of these or have access to any of these. I have requested to get a ************* as they have done for me before and that request has been denied for whatever reason and. I need to find a resolution to this problem immediately. Not in 3 to 7 business days, not in two weeks, not in one month as I have waited. This is absolutely ridiculous and had I known that these were the issues that I was going to face, I wouldve never been to Varo .Business response
11/18/2021
Hello ********* ,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Initial Complaint
11/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In July, Varo emailed me to tell me they'd be closing my savings account due to the fact it hadn't been used in 30 days. Then they sent another email saying the account was closed and a check was mailed to me for the balance in the account (over $10,000). When I contacted Varo a few days later to request a change to my mailing address, they told me they would cancel the first check and mail me another one. That was July. It is now mid-November, four months later, and I still have not received a check from them. I have called and emailed them numerous times and each time they have told me something different as to why I haven't received the check, but usually they say something like "your new address was never verified, but now it has been verified, so you should get the new check in 3-4 weeks." This is the story they have told me now on three separate occasions, and yet still no check has been sent. I find it no surprise that Bancorp, the third party that Varo works with (https://techcrunch.com/2020/08/03/mobile-banking-startup-varo-is-becoming-a-real-bank/), has a 1 star rating on the Better Business Bureau website. Similar to the reviews left on Bancorp's page, the Varo staff are wildly unhelpful, unsympathetic, and often border on plain rude.Business response
11/19/2021
Hello Alex,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Customer response
11/27/2021
Complaint: 16141777
I am rejecting this response because: I have not yet received the check. Please dont close this case until I can confirm that the check has been received.
Sincerely,
*******************************Business response
12/07/2021
Hello Alex,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Customer response
12/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since Nov. 4, 2021 I have been unable to deposit paychecks into my account. I have automatic payments that come out of my account and transferred money from checking to savings and the money has disappeared. My savings account balance in at 4 cents and I should have over ***** in savings.I have no access to my money and I have called Varo multiple times since Nov 4th and was told they are working on it. The situation is still not resolved and I am unable to pay bills or buy groceries.Business response
11/19/2021
Hello,
Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My account was closed today for no specific reason. Im a mother of 5 and every dime that I have is in that account.! They didnt give a warning or a chance for me to remove my money from the account.! Im very upset.! They are playing with people money and livelihood.! I have things that I need to do. Its the holiday season.!Business response
11/19/2021
Hello ******,
Thanks for reaching out to Varo through the BBB. Weve received your complaint and have worked to thoroughly investigate your concern.
In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2,325 total complaints in the last 3 years.
907 complaints closed in the last 12 months.