Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debit card in the mail from Varo Bank for a checking account that was fraudulently opened in my name. I immediately attempted to contact Varo, but the bank does not publish any numbers specifically for their fraud department. I tried the general number, but one is unable to get through the ** system without entering their social security number - this is absolutely unacceptable. There is literally no way to get a customer support person on the line. As someone who has extensive alerts/locks on all of my credit reports as well as the various identity checking systems banks typically use, no one should have been able to open an account in my name. That means this bank is failing to complete their due diligence when opening accounts. VARO - publish a direct number for a fraud department!!! And, evaluate and improve your background check services for new accounts.

  

  Business Response

  Date: 07/20/2022

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appeal your decision of my dispute on July 3rd 2022 Shyanne Getty stole $394 of my money I worked 2 weeks to get. Not to mention that 150 of it was in my savings account. She combined my paycheck with my savings and took it out of my account. I've sent her money in the past $10 to $20 here and there because I thought she was my friend but turns out she's not. As soon as my direct deposit got there it got wiped out. According to the **** I am not resposible for any unautherized use of my account and i need my last pay check and provisional credit. I also saw ***** ************ and ***** ************ so looks like your trying to bail on your responsibilities of being a bank and taking care of my money. I did not authorize this charge to my account and expect to be compromised. There is evidence that the account was compromised because you can see its from a different source then this and from a different device so your wrong in your decision and I will be contacting the BBB the **** and if you won't straighten this out they will thank you I just want my money back

  

  Business Response

  Date: 07/20/2022

  Hello ******, 

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  
  

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo Bank is not letting me access my money. On 7/13/22 my payroll check of $2000+ was direct deposited to my Varo bank account. All day I have called & no one will resolve my issue. They said a fraud freeze was put on my account. The charge was authorized by me. 4 times I have been told my card would work & each time it declined. Then they told me online pmts will decline but I can use the chip card. Again denied. I want to withdraw my funds & close my account but I have no way to access my money. I am beyond frustrated. Please warn others to never deal with this company. How can they legally block access to my money!!!********************* ************

  

  Business Response

  Date: 07/18/2022

  Hello ******,
  
  Thanks for reaching out to Varo Bank through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern. In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you. Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They denied my claim #**** for Cash App transactions totaling $2062.00. I was to receive an update by July 18, 2022. Well today, July 13th, I see it says Ill get an update by August 31st. But then I get a email saying it was denied. I dont see how. So I send them proof that it was not mine and those transactions went authorized by me. The Cash App account that made that transaction had a TOTALLY DIFFERENT cash app tag than me which should tell you that the transactions were not made by me!! Its so obvious! I sent in the proof. but apparently they didnt get it the first time I sent it. So they told me I had to appeal. I sent them the exact same pictures as I did before. Because theres NO WAY they shouldve denied my claim. the cash app tags dont match mine. its a totally different account which means my Varo card was compromised. they says it was mo device compromised but if it shows that it came from a different cash app, doesnt that also mean it came from a different device?!? Like, cmon Varo. youre not that dumb. I want my money back into my account. Varo did not investigate this issue and I will push this issue until my account is fully credited. If they dont comply and give me my money back, I will file arbitration and get my money back that way as I have all the necessary proof to prove that those transactions were not authorized by me.

  

  Business Response

  Date: 07/21/2022

  Hello ******,
  Thanks for reaching out to Varo through the Better Business Bureau Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:07/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank dispute process is 90 days I filed my dispute 5/5/22 and their saying they want have an update till 8/25 which is way after 90 days that is In The Varo banking agreement

  

  Business Response

  Date: 07/20/2022

  Hello,
  Thanks for reaching out to Varo through the BBB. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday June 17 at 4:37pm an unauthorized withdrawal of money from an atm in ************, ** at a CVS occurred. I was given a notification and I called Varo right away. I had been home, card was in my possession. The customer service representative said was very helpful in letting me know my "card" was used via magentic strip and that should make it easy to get my 280$ back. Suggested I file a police report. Card was cancelled and another was being sent out to me. After hanging up with Varo, called my local sheriffs station in ******, ** at 5:16pm. I waited 2 hours for her to arrive, and she did not take an official report because of the amount of money, 280$ was low and she said the bank should return my money. I was told it would take 10 business days to get a decision.My dispute for this unauthorized transaction was denied. I went to the cvs in ************ on 7/9 and they said only the manager could possibly help but she was not available. A worker suggested I call back on a weekday, as the manager oversees several CVS stores in this region. Because of all the time it has taken to see action on this dispute, i am in debt to a payday loan and a varo advance that is very late because I am a substitute teacher on summer vacation. Varo account #********

  

  Business Response

  Date: 07/22/2022

  Hello Krizole,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st ************************************************************ ************* *************. While there I was unable to leave the campus to make any purchases with my card. By the time I was given permission to use my phone the man who stole my card had went to a local ATM and withdrawn $200. Whiched cost me $203 and a fee of $2.50 from varo. Then he bought a cellphone from cricket wireless for $112.34 dollars. After that he went to a *** banco ATM and withdrawn $300 costing me $303 and another $2.50 fee from varo for the transaction. Then he went to Atlantic vapes in ************* ** and spent $38.48. After cancelling the card I filled a police report and opened disputes on all the charges. After reviewing all the disputes varo credited my account with $203 for the withdraw from the local ATM and said that none of the other transactions shown signs of being unauthorized. So I filled a complaint with varo and asked why only one transaction was refunded but not the others. They told me that my complaint was filed but that was a few weeks ago and I still haven't heard any thing back. So out of the $661.82 that was stolen from me they gave back only $203 even tho whatever characteristics deemed the one atm withdrawal "unauthorized" should have been present with the other transactions. The police officer who filled my report said that I would have to go through varo to try and get my money back. I've tried to talk to their customer support and have the disputes reevaluated and have had no luck. So my only hope to recover my money is now through your help. I greatly appreciate the chance to reach out to you and look forward to hearing back from you, thank you.

  

  Business Response

  Date: 07/22/2022

  Hello,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.

  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  
  

  Customer Answer

  Date: 07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute, I didn't not give permission for these charges, they denied it, I then filed an appeal and fhe same, I contacted the merchants and they said I had to file a dispute with my bank. I want my money back now its ALOT of money.

  

  Business Response

  Date: 07/19/2022

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:07/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay my rent using my Varo Bank account. Although Varo has provided sufficient information that there were enough funds in my account to pay this ****, they returned a NON-Sufficient Funds to the rental agency, causing $250 in late fees. When the rental agency and I were on the phone with an agent, we were informed repeatedly that there was no record of the transaction. Rental agency provided their documentation showing the *** on their side. I have used this account to pay the same amount previously. A similar amount went through using this account a few days before.

  

  Business Response

  Date: 07/20/2022

  ********************,
  
  Thanks for reaching out to Varo Bank through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern. In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you. Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Varo Bank **** Debit Card in the mail today 7/11/2022. In my name, with my address. It is attached to a Routing *********** #.It just states to activate the card and get started now. I have no clue to what this even is...I had to look it up! I never even heard of Varo Bank in my life! There was no phone number or contact information Or banking address printed on the information. I looked up the Bank to call about the card because I did not open an account with Varo Bank, nor did I authorize anyone else to open an account in my name with Varo Bank. However, the number listed states there is a high call volume currently...there is no option to press if you want to report fraud...and they will NOT let you advance to speak with someone unless you punch in your SS#, Date of Birth and other info (which I REFUSE to do when I have already been scammed here with this card--no way)....Please help!!! I want this account CLOSED immediately!!! And I can not get through to this bank! I did not authorize an account open in my name and I am livid!!! Please help me and do something about this Bank who keeps victimized innocent people! Thank you!

  

  Business Response

  Date: 07/14/2022

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.