Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes, I got an email from your security department stating that theyre reviewing my account but I told my apartment complex that Im paying the rent by Friday because its not by paid for March 1. It goes up $75 more and I dont have much to cover it and I profess customer that your customer service and I need access to pay my rent and get the ordinary thing and you can call them. I dont have access to the utility bill or a bank because everything I got is over 45 days old I just close my account beginning of February, and I have proof of that but maybe federal closed the account I would like for you to help me get my rent paid or somebodys gonna pay it and I told your agent yes I will file federal charges against whoever

  

  Business Response

  Date: 03/06/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, ******************************************** ********* ** via Agoda app, upon check in I was required to pay a $100.00 incidental fee which i paid with my varo debit card, i was assured by the check in clerk that the money would be released back to my card in no more than 7 business days. This was not a temporary hold but a n actual withdraw of funds, After checkout the next day the hotel assured me there were no charges made against the $100 deposit and I should have the funds back as scheduled 2 to 5 days. Due to an unforeseen emergency life situation, I could not wait more than a few days so i contacted my bank varo, and was told to get confirmation from hotel and send to them, i did send the log from the hotel which showed the release of the funds as well as an email from the manager stating they were not holding my deposit and could release the funds. After spending several hours on several days **** still refused to make funds available and they remain as a pending charge, this has caused much more hardship to me i was forced to sell my phone in order to eat and buy gas to stay in my car . They overdrafted my account which is not supposed to be allowed according to my agreement. There customer service or lack thereof is atrocious if you ever are able to get thru

  

  Business Response

  Date: 03/06/2024

  Hello ******,

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  

  
  

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21358115
  
  I am rejecting this response because:
  

  Varo has never sent me an email nor tried to contact me In any way all correspondence has been on

  my part wasting hours and days worth of my valuable time and still have not received a solution! They are liars, and very bad at customer service, you can never speak to a live person what legitimate bank does that! you cant dispute a transaction without them shutting down your card its like dealing with a bunch of clowns and robots, they do not stand with the customer but rather against us! Sad Very Sad so called bank!!!!!!!!!!!!!!!!!!!!!!!!!!

  Sincerely,
  an
  *********************

  

  Business Response

  Date: 03/12/2024

  Hello ****,

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

• Initial Complaint

  Date:02/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recd a w9 for interest on an account I never opened. I am unable to get anyone on the phone in their customer service department and have been sending emails as per their website. All of the emails have gone unanswered. I want this account closed if in fact there is one and Varo money isnt just one big scam as that is currently what it appears to be. Even the phone number on the w9 went to a different company and I had to find other contact info to try and resolve the issue online.

  

  Business Response

  Date: 03/04/2024

  Hello ********,

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27, 2024, I received a Varo Bank **** Debit card in the mail, despite never opening an account. I have emailed the company to have the account shut down and an explanation of how this occurred since I have a freeze on ChexSystems as well as all three credit bureaus to prevent fraudulent account openings. I would like to understand what verification methods were used for someone to open this account, including the use of my social security number. Thankfully, the debit card was mailed to my home address, otherwise I would not have known this activity had occurred. Varo needs to have better checks and balances to ensure that the person on the other end of the computer screen is the legal owner of the social security number before opening an account and then distributing a debit **** card.

  

  Business Response

  Date: 03/06/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 24th (Varo Received it on June 28th), I initiated a dispute for unauthorized transactions on my account. The dispute was denied weeks after and **** requested a police report to re-open my case in which obliged. I provided providing comprehensive details and a police report to support my claim. I was notified that a new dispute was opened Feb 20, 2024, and an update was promised on February 27, 2024, which is today. Contrary to this commitment, I received a no-reply email from ****'s customer support representative, *************************, stating that my account has been closed and the remaining balance would be refunded. Unfortunately, no explanation accompanied this action. Varo reference #: 9360 Description: ATM PAI ISO Transaction Date: January 22 (2024)Transaction Amount: $202.25 Description: ATM PAI ISO Transaction Date: January 22 (2024)Transaction Amount: $202.25 Description: ATM PAI ISO Transaction Date: January 22 (2024)Transaction Amount: $202.25 Description: ATM PAI ISO Transaction Date: January 22 (2024)Transaction Amount: $202.25 Description: ATM PAI ISO Transaction Date: January 22 (2024)Transaction Amount: $61.50 Description: ATM PAI ISO FEE Transaction Date: January 22 (2024)Transaction Amount: $3.50 Description: ATM PAI ISO FEE Transaction Date: January 22 (2024)Transaction Amount: $3.50 Description: ATM PAI ISO FEE Transaction Date: January 22 (2024)Transaction Amount: $3.50 Description: ATM PAI ISO FEE Transaction Date: January 22 (2024)Transaction Amount: $3.50 Description: ATM PAI ISO FEE Transaction Date: January 22 (2024)Transaction Amount: $3.50 I am deeply concerned about the lack of transparency and timely communication from Varo Bank, especially given the sensitive nature of the unauthorized transactions. I believe that the closure of my account without a proper explanation is unjust and requires a thorough investigation.I appreciate your prompt assistance in resolving this issue.Thank you

  

  Business Response

  Date: 03/06/2024

  Hello *****,

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  

  
  

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-21 ***** i tried to log in to my Varo bank account and it told me my account was suspended so I called and they didn't tell me anything, but I had to wait on an email in 4 days well it's been 4 days no email I've called time and time about this I get nowhere you have my money locked up for no reason or at least tell me a reason

  

  Business Response

  Date: 03/04/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20th I was notified about a promotion varo was having. They said if you sent money from your bank account to anyone that they would enter your name into a sweepstakes to win $500. So I sent money to quite a few friends. One of the friends I was sending the money to, I was sending it to his phone number, not knowing he didn't have a bank account he had a cash app card. Which varo does not accept. While trying to send my friend the money not once but twice, the transaction did not get received from my friend who was sitting next to me at the time so I canceled both transactions we decided to try it one more time while I was sitting there, finally his number popped up on the form I had to fill out to send him money, and once I submitted it, it sent it to a different varo customer who has not updated their information and had the same number my friend did. Immediately I contacted the bank and they told me I had to wait till the weekend was over. So I did so. I have provided every bit of documentation they have requested, they changed who I sent my money to without my permission. Which is theft. For over a month I have been trying to get my money back and I have jumped through every hoop they have sent me through and I am getting completely stressed out this is literally causing me physical harm because of the stress.

  

  Business Response

  Date: 03/04/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is I returned an item to the **** store in the amount of $92.12 varo Didnt accept the return because my car was locked which I had my car locked because they alerted me that somebody tried to take $5367 out of my bank account so I keep my card locked so I unlock my car as **** instructed me too so that the money can go into my account. It never went into my account so on the 20th I call Varo where is my money we cant put it back in till **** to send it again because we sent it back to **** said that was never sent back to them. **** gave me a number to give them I gave them the number I had to do a dispute in order to get my money back now Im dispute is saying oh we gave you your money back because we realize that you were supposed to get it. We gave it to you on the 17th. No sweetheart I just did the dispute on the 22nd And there are still no money returned to my account so at this point I want my money oh just look at your account on account where it says on February 17 that the money was refunded to me thats a lie that just popped on there today today not Friday or any other day, but that matter all I want is my money and thats why I am filing this complaint because Im not the only one theres people on other platforms, blogs, social media Ive seen it happening to them, but never to me and I refuse to let anybody steal from me as soon as my Hole drop off account for the rest of my money thats in there and my direct deposit in two days Im shutting this down because I dont deal with thieves

  

  Business Response

  Date: 03/06/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Opened an account with Varo on 02-08-2024 through a referral link (************************************************ )There was a 30 dollars bonus after speeding 20 dollars no the debit card.After opening the account through the referral link and fulfilling the requirements, the bonus did not come in.I though it strange and sent an email to ********************************** An automatic replay came back stating that they "are not accepting emails".After a lot of hustle , did manage to chat through it's app and talk to someone.Explained the situation and was asked to proof I have a referral... sent the picture where it was opened and still they say I did not open the account with a referral.The only reason i acknowledge **** is because of the referral... and now they just wont honor the advertised promotion.Thus, I have to make this complaint and also let people be aware of ****'s behavior (not honoring )After this ,will definitely not refer and recommend Varo to anyone.

  

  Business Response

  Date: 03/06/2024

  Hello **********,

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  

  
  

• Initial Complaint

  Date:02/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31st **** charged my checking account via ACH for $310.70 which was a full two weeks before the bill was due. So I filled a dispute with Varo bank regarding this transaction. The same day the dispute was temporarily credited and my balance corrected. Then by February 4th the dispute was ruled in my favor and a permanent credit was issued to my account and the temporary one removed. While I was speaking with **** the representative informed me that I had a "Promotional Credit" of $310.70 (my monthly bill cost) on my account and they asked if I would like these funds sent back to my checking account or if I wanted it to remain on my **** Account. This was separate from the dispute/payment error. So I said yes, please send it to my checking account. Knowing the dispute had already been ruled in my favor and the credit applied to my account I didn't think this would cause any issue. Well **** sent the credit to my account but **** immediately did a temporary adjustment on my account on February ******** for $310.70 removing the dispute credit they had given me even though the dispute was ruled in my favor. So the promotional credit that was sent to my account from **** was taken away and I have not received it. **** continues to claim my balance is correct, I even showed them an email I was sent from **** discussing this subject and they claimed I "Altered the document". They have gone above and beyond to do anything but fix this mistake and flat out refuse to fix it or help me. I have spoken with someone over chat or over the phone every single day this month about this issue to no avail. Please help me get my promotional credit back that **** sent me.

  

  Business Response

  Date: 03/05/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.