Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  5001 Brentwood Stair Rd Fort Worth, TX 76112

• 

  DoorDash

  2211 Elliott Ave Ste 200 Seattle, WA 98121

• 

  Door Dash

  6120 Baltimore National Pike Catonsville, MD 21228

• 

  DoorDash

  502 - 67 Mowat Ave Toronto, ON M6K 3E3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2x had my credit card compromised by Doordash, when you speak to them , they do nothing and continue to tell to take it up with my bank. Best part is I DO NOT HAVE A DOOR DASH ACCOUNT!!!

  

  Business Response

  Date: 09/01/2022

  Hi *******
  

  Thanks for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, please provide the following information, we will need to confirm this information to properly investigate: 
  
  The last 4 digits of the credit card used
  Credit Card Billing Zip Code
  Credit Card Expiration Date
  Date of when the charges were posted
  Exact amount of charges
  Optional: Name of restaurant (listed on the bank statement)
  Optional: Screenshots of the transaction(s)
  

  Best,

  DoorDash BBB Support

  
  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for DoorDash ********** (***********, and generally Door Dash itself). This also includes Uber Eats, Postmates and Grub Hub (All Uber owned). I want to find out who to speak to who can take action to regulate their fees and provide accountability. DoorDash increases the prices of food items to make a commission. For example, a slice of pizza is $10 in store and almost $14 on DoorDash. I won't mention restaurant names as I don't want to get them involved, they are good people. They told me this themselves after I noticed it too. It was also the same with UberEats and the other services mentioned above. This is common on their apps and relates to all restaurants. A $10 pizza comes to $21 once fees are added. A $4 coffee becomes $15-16 In store an item is $2.50, on DD $3.50, and comes to roughly $14 with fees on all services. At first, they were charging a 15% fee for 'basket size' - no one knows what basket size is and this is clearly not relevant and very shady. I called their HQ and they mentioned this does not apply, yet it is applied to *every* order. Now it's 17%Another example of why they should be held accountable: I just tried to order a sandwich and 2 coffees, and they add $9 in fees Not including delivery fee Not including tip. I cancelled the order. Tax was only $3 15% was astronomical and complaint worthy Not only are they increasing the prices of items from vendors for their own commission/profit They charge 3 x the cost of tax in profit, the fees are shady and apparently do not even apply, and frankly, something needs to be done. This is in response to drivers needing to be paid properly - their response is to increase costs for consumers, but they are going too far, & drivers are now getting less tips because consumers can barely afford to buy the meal once fees are added. Something needs to be done. They are treating their business like the wild west and need ethical rules/law in place like every other hospitality business.

  

  Business Response

  Date: 09/01/2022

  Hi R,

  Thank you for contacting DoorDash BBB Support. I understand how you feel, we do our best to be transparent about our pricing, fees and total costs associated with your order at checkout. DoorDash relies on revenue from Delivery and Service fees to help us pay our Dashers, provide quality support, and pay for other costs associated with our service.  I will pass along your feedback to the appropriate team so they can take this experience into consideration for the future.
  
  For specific restaurant: Delivery fees vary between restaurants and are based on the distance between diner and restaurant.

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon my attempt to create a customer account on **********************, I was alerted that my email is already in use even though I had not created an account. This account is linked to a phone number that is not mine and won't let me change anything because the verification gets sent to a different phone. When I asked to have this account removed, as it is not me but uses my email, I was told they couldn't find anything/couldn't do anything.I would like this account removed.

  

  Business Response

  Date: 09/03/2022

  Hello,

  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect. 

  We did find an account showing your email, however, this account has been deactivated and have had your email removed. You are free to create an account on your end. Please know you can reach out to our Support Team below for any troubleshooting you may need assistance with. 

  Phone: ************
  Email: **********************************

  Best,
  DoorDash BBB Support
  
  

  
  

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17798195
  
  I am rejecting this response because:

   

  There is still an account associated with my email but not my phone number. I just tried to make an account and there's still an existing account with my email address. Nothing has been resolved.

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/10/2022

  Hello,
  
  Thank you for contacting DoorDash BBB Support. We completed another review and ensured the removal of the account that was utilizing your email. Please go in an attempt once more. If you are not able to created an account our Support Team is available to assist with troubleshooting. 

  Best,
  DoorDash BBB Support
  

  
  

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 items from BJS and received 3. I was only refunded for 2 items. They owe me $11.50

  

  Business Response

  Date: 08/31/2022

  Hello, 

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We sincerely apologize for your experience using our service. We would be happy to look into this for you. So we can better assist you would you please confirm the items that you did not receive. 

  Once we are able to confirm these items I can further assist with any compensation that should be issued. 

  Best,
  DoorDash BBB Support
  
  
  
  

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17797666

   

  i was missing the French toast sticks for 11$

  

  Business Response

  Date: 09/03/2022

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $13.17 for the missing items as well as a courtesy credit in the amount of $5.00. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door dash has placed sleeping medication in my food as well as given me disgusting food for the last three months. I want the food that they deliver to be screened. This recent order they failed to deliver on a remedy to food quality issues they simply issued a credit so that I can place another order only to have the credit thwarted and I was charged for the food.

  

  Business Response

  Date: 09/01/2022

  Hi *******,

  Thank you for contacting DoorDash BBB Support. We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, and your email address of the account? 
  
  We will need those details to investigate the issue.
  
  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 09/02/2022

  Burger King is the merchants name Better Business Bureau
  
  

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a refund by Door Dash customer service for failed order from August 19, 2022 totaling $42.63 Doordash has no honor, and has not refunded me despite repeated statements promising to refund.Attached is most recent promise. To date, still no refund.Refund my card, or send check to:***************** ***** ****** **************************************

  

  Business Response

  Date: 09/02/2022

  Hi Colt,

  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order and have processed $42.63 back to your original payment method. We've also credited your account $5.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a DoorDash loyal customer and last few time have not been good two of my orders never got delivered and I out of 100 dollars because there workers are not accurate with the orders they never arrived so I go bed hungry be out of pocket 100 bucks

  

  Business Response

  Date: 09/01/2022

  Hello,
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 

  
  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the merchant's name, the order's date, the total charge, and the account's email address?

  
  Thank you for your response.
  
  
  Best,
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  doordash on one occasion gave me a credit food for that came late and was disgusting. I did not ask for a refund, doordash offered it after I reviewed the food I received. Today however I actually dont receive my food from a rude and lazy driver I did not get any compensation, which is crazy I spent 51 to wait for an hr to argue with someone who never delivered my food.. in the midst of the back and fourth my phone died .. I went upstairs and came back down to wait and it said my food was delivered but its no where to be found and I waited in the lobby of my apt for 20 mins!!

  

  Business Response

  Date: 09/01/2022

  Hi *****,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $49.86. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dashed for them in 8/11/22 that falls in a Thursday, so I shouldve been paid the following week, it is now 8/29/22. They still havent paid me, no one answers the phone to contact a live person also while waiting after a certain period of time the call disconnects, I have chatted in would get different answers oh itll pay out next week etc they have escalated it and a week later still nothing. They dont know what theyre doing nor care. Still havent been paid.

  

  Business Response

  Date: 09/01/2022

  Hello,
  
  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience youve had trying to resolve this matter.
  
  If you are still missing your pay, could you please provide the date, amount received, and amount of the discrepancy so that we are able to review?
  
  Please also provide the following information to verify your account:
  - The last 4-digits of your Drivers License/Identification
  - Your date of birth (DOB)
  - Bank Name tied to your current payout method
  - Mailing Address
  - Zip Code
  
  Please do not send any photos with your personal identification information (PII) or send your checking/routing numbers.
  
  Thank you for your response.
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Made a order with DoorDash, the order did not come I contacted the driver he hung up on me. I filed a complaint with DoorDash seeking a compensation in the amount of ***** or a redelivery of my order they said they would contact me in 24 hours. I received an email following saying they would not be compensating. I paid $***** and I would like a refund they make it impossible to contact a supervisor and escalate the situation.

  

  Business Response

  Date: 09/01/2022

  Hi ********,

  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order. We have issued credits to your account in the amount of $55.26 for the never delivered order. These credits are available immediately and will automatically be applied towards your next order. 

  Best,

  DoorDash BBB Support