Business Profile

Food Delivery

DoorDash

Headquarters

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,546 total complaints in the last 3 years.
4,112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to delete my DoorDash account. I have called. I have messaged. There is no human alive that can assist me that works for the company. I find this unbelievable. What DoorDash is going to do is delete the account as I've told the to. No I don't want discounts or anything. I want the account GONE. They are refusing to let me remive my debit card!!!!!! Fix it.
Business Response
Date: 03/26/2025
Hello,
I understand your frustration, and I appreciate you bringing this to our attention. I'd be happy to clarify how you can delete your DoorDash account and address your concern about your payment information.

To delete your DoorDash account, please follow these steps:

Log into your account via the DoorDash app or website.

Go to "Account Settings."

Select "Manage Account" and choose "Delete Account."

You’ll receive a verification code — enter it to confirm the deletion.

Regarding your debit card information, per our Terms and Conditions, we retain certain account details, including payment methods, for record-keeping and regulatory compliance. While we cannot remove all payment information immediately upon deletion, rest assured that your account will be fully deactivated, and your payment details will no longer be used for any transactions.

Please let me know if you need further assistance. I’m happy to help clarify anything.

Best regards,
DoorDash BBB Support Team
Initial Complaint
Date:03/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 15, 2025 @ 4:37 pm I had placed a order for $84.75 of Chinese food at c***** Chinese restaurant. I was attempting to order for the following day for a large family dinner and the app reset the delivery for today. I immediately contacted customer support via the in app support for door dash and the agent led me to believe he was refunding my full amount. After I gave him to go ahead to proceed he informed me that I was only being reimbursed $18.70. Had I known it was a partial refund I would have taken the delivery and placed it on the fridge. He told me "ops I already cancelled" the agent promptly ended the support chat without allowing me to ask any more questions. I then proceeded to call the doordash customer service phone number. I then proceeded to call the doordash customer service phone number. I explained to the person I was speaking to that I wanted to speak to a supervisor and he informed me that he would look into my issue. I waited on hold for 15 minutes and he came back and said he would refund the remaining amount. He put me on hold again and after waiting another 10 minutes I was connected to the doordash merchant team And after waiting another 10 minutes I was connected to the doordash merchant team This person explained the I spoke to indicated I was transferred to the wrong person and transferred me back to the customer support. The next person I talked to told me they couldn't do anything for me. Their customer support is absolutely horrible, everyone just hangs up on you or transfers you somewhere else and no one helps you. I immediately reached out to them for help as soon as I realized the order was not set for the following day and nobody could help me.
Business Response
Date: 03/20/2025
Hi Eric,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued remaining compensation to your account in the amount of $66.05. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 03/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Eric J*****
Initial Complaint
Date:03/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 6th, I made an order on the ****** app, for delivery (they use doordash) the order kept getting delayed for about an hour and then it got canceled, I don't know why. This order was food for my gf, who lives in ********* (I live in *******) - I called the number ****** has specifically for delivery orders, which is via doordash, the number is **********. They said they would refund me, i got an email, and they told me 10-12 business days. The transaction for the record posted on the 10th of Feb of my account (purchase transaction). I waited for weeks. Got nothing. Called them on the 6th of March, they told me they would escalate it. Waited a few days still nothing. I chatted with my bank today to make sure I didn't miss the transaction being refunded and indeed it hasn't been refunded. I called again today, they told me they would escalate but at this point I'm not sure. And at this point I want some additional compensation for them just not keeping their word and saying they're escalating the issue but don't actually do anything. I will provide ss below, including call logs, the chat with the bank, and email sent
Business Response
Date: 03/15/2025
Hello,

Thank you for reaching out to DoorDash BBB Support. We sincerely apologize for the frustration and inconvenience you experienced with your recent order.

After reviewing the order in question, we found that with this particular order, the merchant has elected to maintain all payment processing and payment information. As such, the merchant is responsible for processing all returns or adjustments.

We have already informed the merchant that a refund is needed. To get an update on the status of your refund, please contact the merchant directly. Typically, the refund process takes between 5-10 business days, depending on bank processing times.

We genuinely regret any inconvenience this has caused and appreciate your patience and understanding. We hope this information is helpful and reassuring.

Thank you for sharing your feedback about your delivery experience. If you have any further questions or concerns, please don't hesitate to reach out to DoorDash Support. We're here to help!

Best regards,
DoorDash BBB Support

Customer Answer
Date: 03/16/2025

Complaint: ********

I am rejecting this response because:
The merchant told me you guys are responsible. They send me to you guys. Now you guys are sending me to them. 5-10 business days? It's been over a damn month. So what's going on here, ****** sends me to yall and yall send me ******. I want my money. I called yall again and yall sent me yet another email saying it's gonna take idk how many business days again. It's been OVER a month and with how expensive things are these days I need my money.

Sincerely,

Raquel L****
Business Response
Date: 03/18/2025
Hello,

Thank you for following up. I understand how frustrating this situation is, and I’d like to clarify the next steps.

Unfortunately, since ******* elected to maintain all payment processing and payment information for this order, we do not have access to your payment details. This means we are unable to process the refund directly on our end.

We have already sent notice to the merchant that you are due a refund. Since they have your payment information, they are the only party that can issue the refund. If you’re not seeing progress, you may need to escalate this directly with ******* to get it resolved.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 03/19/2025

Complaint: ********

I am rejecting this response because:
They're sending me to you guys, again. This is ridiculous i just want my money back for an order that was canceled

Sincerely,

Raquel L****
Initial Complaint
Date:03/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered for food delivery. Cancelled order with door dash and also notified the restaurant not to make the order that it was cancelled. Never received a refund. When calling door dash I was told the order was made and dasher picked it up. So the dasher kept my food and they refuse to refund my money. They basically stole my food and my money. After much arguing they gave me a credit for $19.00 half of what I paid. This is not acceptable and is still stealing.
Business Response
Date: 03/15/2025
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
In review, the referenced transaction your bank has placed a hold that is not allowing us to issue the refund. Once the dispute has been lifted we will be happy to review your request once again.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 03/16/2025

Complaint: ********

I am rejecting this response because: I have corrected the hold on the account. No reason it cannot be refunded at this time

Sincerely,

Dawn N*****
Business Response
Date: 03/18/2025
Hello,

Thank you for the update. I’d like to clarify the current status of your refund request.

On our end, the transaction is still showing as in dispute. Please be advised that it can sometimes take up to 30 days for the banking institution to update the status. While we’re happy to keep checking, the best course of action would be to reach out to your bank’s support team directly. They’ll be able to confirm whether the dispute has been fully resolved.

Once we see that the dispute has been lifted, we’ll be happy to re-review your request and assist you further. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 4 2025 I ordered food from a local restaurant ******* ****** ***** Ohio they use Door Dash for delivery I never received my order I then called the restaurant they said they were refunding me as we spoke by Friday March 7 I had not received the money I called ******* ****** and talked to the gen manager Courtney she did the refund as we spoke I never got my money well today I called the restaurant and Courtney said the owner Brad said there is nothing I he can do it's up to my bank Courtney hung up on me and the restaurant is now screening calls I checked the text from the restaurant the refund was given to a girl with the last same digits as my credit card her name is Kristin ***** they credited 23.70 to her Visa My name is Connie ***** I used a Mastercard it was the restaurant mistake I called the owner Brad other restaurant in ******** ***** because I can't get through to the Akron store I left a message with the employee what I found out from my text she said she would have Brad contact me he has not I filed a complaint to the BBB earlier today prior to checking the text from the restaurant I saved the text so I can prove to both the BBB and the owner of ******* ****** that the refund was sent to the wrong person and the wrong credit card
Business Response
Date: 03/17/2025
Hi,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order with the information provided, please provide the following:

• Name of the merchant
• The date of the order
• The total charge
• The order issues you experienced
• The email address and phone used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had this happen twice in the past five weeks, my order was not sent to me nor was I refunded my money for them... I lost $18 with my first order and $20 with my second order, both orders were not delivered to me and the second time I was given someone's order that cost double what mine did...and that is not a third party issue that is a restaurant / store issue. Third party is not responsible for food we order not being the food or order we get delivered to us. It is the door that fulfills the orders and they should be careful when handing out orders to be delivered or pick up!!! I want my $18 and my $20 sent to me immediately and I want an apology for their carelessness and inconsideration! This did not happen once it has happened twice and I can only hoped that it does not happen again! This is
Business Response
Date: 03/12/2025
We don't have any control over DoorDash. It is a DoorDash issue not a ***** issue.
Business Response
Date: 03/17/2025
Hi Shanda,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

Upon review, we confirmed that the payment of $19.15 for your order placed with ***** on February 20th was canceled. This means the charge was voided, and no funds were taken from your account. A voided charge occurs when a transaction is canceled before it is fully processed by your bank, preventing any withdrawal of funds. Additionally, we reviewed your order with DashMart placed on February 10th and confirmed that it was successfully delivered. As a result, this order does not qualify for a refund.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:03/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago I placed an order for ********* through doordash. I got a text informing me that my order had been picked up by a dash a Dasher or delivery driver I followed the tracking map on the doordash website and saw at the driver was heading to my house until it showed the driver was right in front of my house because it was taking a bit of a Time I texted the driver asking if he was close he never replied (I attached pictures), my order was supposed to be handed to me and I was too provide the driver with a pin in order for them to be able to complete the order. As I observed on the map this driver wasn't for my house suddenly my order was completed even though nobody contacted me for me to come get the order and provide that PIN I ran downstairs to both my doors to check if possibly my order had been dropped off but it was nowhere to be found. So I contacted doordash support and explained everything that had happened they were able to see the that I texted him inquiring about the status and they also noted that the driver never replied and they also informed me that although I did not provide the PIN the driver stated that I was unavailable to take the order and that's how they were able to complete it my request was to have the order we delivered I was not looking for money but even though doordash denied my request even with all the facts and proof I presented that their driver had in fact stole my order they still refused to give me what I paid for I appeal the denial once again with no success because it was the night for a second time. I cannot afford to be giving $40 for nothing it is not fair that I paid $43.46 and did not receive my order. I asked if possibly you could reclaim the payment to doordash because they will not do the right thing and refund me I am going through a very difficult financial time I really need this money back, I struggle everyday to make ends meet for myself and my family. Thank you in advance! Christopher *****
Business Response
Date: 03/17/2025
Hi Vera,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $43.46. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order totaling $96 for delivery of food. I didn’t receive almost half of the order. I have attempted several times to reach out for credit or a refund and I was denied because my account was new. I don’t think it is fair to penalize a customer for having a new account because of a business failing to fulfill an order correctly. I was denied this claim based on the fact my account was new and the delivery person did not take a photo of the delivery, only of the receipt. I don’t think I am at fault for the driver’s negligence or the lack of attention to detail from the restaurant that didn’t realize they only sent half my order out. I could be mistaken and the driver could have kept half of the order for all I know. The only thing I am sure of is that I was missing almost $30 worth of food and DoorDash is refusing to take accountability. I’ve had to reach out several times over several days. I keep getting the run around. Their customer service agents have ended chats before I even was able to say anything, their call center representatives have repeatedly told me I’d receive an email and that has not been the case. Though my email does in fact work for them enough to send a survey about my experience. All I want is credit for my missing items or a refund. I’ve included screenshots of the order and the missing items.
Business Response
Date: 03/11/2025
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

Unfortunately, we cannot approve your request due to the number of previous compensations on your account(s).

Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may grant them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.

https://********************************************************************

Best,
DoorDash BBB Support

Customer Answer
Date: 03/12/2025

Complaint: ********

I am rejecting this response because:
You are placing blame on me, the customer, due to the issues the restaurants in the area have with completing their orders without errors. I have also been a dasher. Your company is well aware of these complaints because we have notes/warnings to make sure we check for certain items before leaving the store because they are routinely missing from orders. If you are aware of these issues, why aren’t there repercussions for the restaurants or even the dashers and NOT the customer who is innocent in this? Am I supposed to be content with losing money? In this economy?! Absolutely not. So this policy unfairly biased against customers. If my order is missing items or I’m not receiving customizations I’ve paid for, I will continue to reach out. I’m not here to donate to your multi-million dollar company, I just want the items I ordered to be delivered. That’s all. I shouldn’t be punished for this. Do better, Door Dash
Business Response
Date: 03/14/2025
Hello,

We understand that you had a disappointing experience using our service. We know how frustrating this can be, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history.

Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may grant them on a case-by-case basis. Our Terms and Conditions which go into more detail on our refund policy have been linked below. It is indicated in Section 12, paragraph C that DoorDash has no obligation to provide refunds or credits but may grant them, in each case in DoorDash’s sole discretion.

https://********************************************************************

We recognize that you may be disappointed by this outcome. While we cannot fulfill your request at this time, please rest assured that we'll continue to work to improve our process so you have a great experience moving forward.

Best,
DoorDash BBB Support

Customer Answer
Date: 03/20/2025

Complaint: ********

I am rejecting this response because:

You CONTINUE to place blame on me, the customer, due to the issues the restaurants in the area have with completing their orders without errors. I have also been a dasher. Your company is well aware of these complaints because we have notes/warnings to make sure we check for certain items before leaving the store because they are routinely missing from orders. If you are aware of these issues, why aren’t there repercussions for the restaurants or even the dashers and NOT the customer who is innocent in this? Am I supposed to be content with losing money? In this economy?! Absolutely not. So this policy unfairly biased against customers. If my order is missing items or I’m not receiving customizations I’ve paid for, I will continue to reach out. I’m not here to donate to your multi-million dollar company, I just want the items I ordered to be delivered. That’s all. I shouldn’t be punished for this. You have made it clear I will not be reimbursed for my missing items. Fine, enjoy your thievery, but you are also failing to offer to look into repeat offenders in restaurants that frequently cause issues with orders, so your responses don’t seem sincere in the least. Do better, Door Dash
Initial Complaint
Date:03/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Pizza from Door dash, they failed to deliver. When I asked for refund. they refused. I have told them many times that nothing was delivered and i have been charged 30 dollars. They still refused to acknowledge the complaint.
Business Response
Date: 03/11/2025
Hi Patrick,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $30.24. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I was disheartened when I was scammed by Door dash and I cant believe that you were able to help me get my money back. I thank the people at Better Business Bureau with all my heart.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely, Thanks

Patrick A***
Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered purified water and selected only purified water as a substitute. The dasher Eric instead substituted it with spring water without asking me. (I don't drink spring water.) I would like to be refunded since I didn't order this item. The order was through Door Dash placed at ***** on 3/6/2025 see photo for proof of the random replacement the dasher made.
Business Response
Date: 03/10/2025
Hi Jasmine,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $6.60. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. We've also credited your account $5.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 03/10/2025

Thanks, I accept this solution. But I would also like to report that there is apparently a glitch on the app. When dashers sometime ring up the correct item it still tells them they selected the wrong product. And when I select no replacements, to instead refund items if out of stock, the app will still show the dashers random replacements. And this issue isn't just with one store but all stores, so I think Door Dash should fix that app glitch, that could be the reason why dashers often add random items I didn't order.
Business Response
Date: 03/11/2025
Hi Jasmine,

Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback!

Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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