Complaints
This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14,608 total complaints in the last 3 years.
- 4,196 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My debit card ending in **** had 9 transactions, including two pending ones, from DoorDash, between 6/17 and 6/24. The total of these transactions is about $250. They originated from my son's account. He just told me he does not have my debit card number (I changed it a few weeks ago) and swears he didn't authorize these charges on my card.DoorDash refused to refund my money in a customer service call to them this morning, stating that I'd have to take it up with my son. My son is a minor, goes to school, doesn't have a job and swears he was not trying to steal from me. I believe him. He does have friends, however, who have stolen from his mother in the past, and I don't put it past some of them to run up charges like this.I have already disputed all but two of these transactions with my bank and been granted a provisional credit of $207. However, there are two pending charges that I can't dispute yet: from June 23 for $26.01 and $15.52. I have also canceled my debit card, which is going to cost me a $7.50 fee to replace.DoorDash also charged THREE DashPass membership fees (two in the same day) during this time period. Two were monthly fees of $9.99 and one was an annual fee of $96.00. I did not authorize these, but on a side note, why would a company charge three membership fees of different types to one account? It seems they are just helping themselves to my money and refusing to refund it.
Business Response
Date: 06/25/2022
Hi *****,
Thanks for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue.
If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, please provide the following information, we will need to confirm this information to properly investigate:
The last 4 digits of the credit card used
Credit Card Billing Zip Code
Credit Card Expiration Date
Date of when the charges were posted
Exact amount of charges
Optional: Name of restaurant (listed on the bank statement)
Optional: Screenshots of the transaction(s)Best,
DoorDash BBB Support
Initial Complaint
Date:06/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/23/22 - I placed an order on DoorDash - they did not deliver it. The dasher called me and cursed me out. They refused to refund me. They straight up stole from me.Business Response
Date: 06/24/2022
Hi *****
Thank you for reaching out. We sincerely apologize for the issue with your order and have processed $14.17 back to your original payment method. We've also credited your account $5.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. In reference to your experience with the Dasher, please continue to work with our escalation team with the reference 339406146.
Best,
DoorDash BBB Support
Customer Answer
Date: 06/24/2022
Complaint: 17474064
I am rejecting this response because if this had been their initial response, that would have been perfect. That is what they should have done in the first place. I had to reach out to the BBB for them to do a mildly right thingBusiness Response
Date: 06/25/2022
Hi ******,
I want to start by apologizing for that experience. This is not the level of service we find acceptable. I know that this does not fix the experience that you had with DoorDash, but I want to say thank you for
reaching out and making us aware of this issue. Your time is invaluable, and taking the time to bring issues to our attention is deeply appreciated. We are hoping you allow us to show you that we take your
concerns seriously and are striving to provide a high level of service.
If there is anything else we can do to assist, or if you have any feedback at all, please do not hesitate to reach back out to Support.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/23/22 i attempted to order doordash from.mcdonalds it said the payment failed to try again. The second time payment said failed as well. I checked my account and they took ***** to times so over 90 dollars and did not complete any order. I called support and after 3 hours the lady tells me to call back in a few hours. At this time is is ****pm. Then she says she is transfering me and is very rude and says she was transfering me to a specialisit. Which i was already told i was bejng transfered too. Im going to encure over drafts fee from them stealing money from me. Every person has been rude and at first refused to give me any information about corparate office. I want a refund of the full amount taken and them to cover any fees im going to encure due to them frauduallty charging my account mulitple times.Business Response
Date: 06/24/2022
Hi ********,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We issued a refund for both orders to your account for the amount of $39.95 per ********** order that was canceled to your original payment method. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.Best,
DoorDash BBB Support
Customer Answer
Date: 06/24/2022
Complaint: 17470210
I am rejecting this response because: i was charged ***** 2 times that is a differance of over 15 dollars.
Sincerely,
*******************************Business Response
Date: 06/25/2022
Hi ********,
We are able to confirm you were charged $39.95 each for the ********** orders which have both been refunded to your original payment method.
Best,
DoorDash BBB Support
Customer Answer
Date: 06/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday June 23rd, I ordered ********* through Door Dash. My total came up to $29.48. I never received my order by DoorDash because I feel the driver wanted to eat my food. When I called DoorDash they did not want to refund my original payment in full and said they are experiencing technical issues. All I want is a full refund including the tip. I also want my membership canceled. I will be deleting the app. This company is by far the worse food delivering company ever.Business Response
Date: 06/24/2022
Hi La Toya,
Thank you for contacting our support team. We sincerely apologize for the issue with your order and have processed $27.28 back to your original payment method on June 23, 2022. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. The DashPass subscription was canceled and refunded on June 20, 2022.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order through doordash. There were 4 different dasher assigned to my order, one after another. Doordash support kept telling me to give it a few minutes, and I gave them 2.5 hours. The final dasher told me that he was unable to get my order, yet door dash sent a notification that my items had been delivered. I have proof showing that they were not delivered. Support told me that they could not refund me, and that they " understood my frustration". I threatened ro call law enforcement if they were so sure that the guy picked up my order, and support didn't care. I then called the driver, who again told me that he couldn't pick up the items bc the app was messing up. I went by the store, and they confirmed his story. This is not the first time that I've ordered and did not receive my items and was refused a refund. I work hard for my money, and doordash is bring fraudulent AGAIN. I want my money back for the items I never received. Every dollar including the fees. Something needs to be done about their fraudulent activity. This is wrong.Business Response
Date: 06/24/2022
Hi *****,
Thank you for reaching out. We sincerely apologize for the issue with your order and have processed $22.65 back to your original payment method. We've also credited your account $5.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.
Best,
DoorDash BBB Support
Customer Answer
Date: 06/24/2022
Thank you for doing the right thing. I'll try you guys again, as I order often when I'm out of town. All I ask is please change your policies on refunds. Last night was so frustrating, and I felt like I was chatting with a bot. I know mistakes happen, but I'll also say that you should never force your customers to pay for items they did not receive. Last night was not the first night that this kind if thing happened. I get that there are people who try to take advantage of your business. Look, I've run a business. I know what the public can be like. But you need to be better to those who are being honest and not taking advantage.Initial Complaint
Date:06/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried to place a order for 24 dollars, the app failed, reloadedand tried again, it said I had insufficient funds but I had 100 bucks in mu account. I look into my account and door dash placed three 30$ 10 day holds on my account rendering me penniless. Then they kept bouncing me around and never got me help. So not only am I not able to eat, they took all of my money so I can't even buy food. I want a refund.Business Response
Date: 06/24/2022
Hi *******,
Thank you for contacting our support team. We sincerely apologize for the issue with your order. We have issued credits to your account in the amount of $25.26 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order.
Best,
DoorDash BBB Support
Customer Answer
Date: 06/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* SatellanInitial Complaint
Date:06/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was attempting to place a order with DoorDash. The order never completed, a error message kept popping up on the screen. My bank account was charged 5 TIMES for a order that was never even placed! I called customer support which was terrible because I sat on the line for over an over and NO ONE even answered the line. I never got a chance to speak with anyone. The customer chat that its in the app did not work as well. No love agent ever responded. I tried several times. I will be cancelling my door dash account because you cant even get help from the support team! This is beyond ridiculous to take someones money for a ordered that was NEVER PLACED.Business Response
Date: 06/24/2022
Hi Deaira,
Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. Thank you for reaching out. We are sorry that you had a disappointing experience using our service. We are able to confirm all five cancelled Papa ****** orders have been fully refunded.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order and was charged and no food came, nor can I get anyone on the line! I have been on hold for almost an hour with no help!!!Business Response
Date: 06/24/2022
Hi Shaquida,
Thank you for reaching out. We apologize for the issue with your order. The order was canceled with a full refund in the amount of $22.47 processed to your original payment method. We have issue a $5 credit for the inconvenience which will automatically apply to towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to place an order multiple times via doordash. I received a notification that my order was processing until a message popped up stating that something went wrong so try again. I did and even tho my order didn't process money was still immediately taken from my account. I attempted to get assistance via the door dash app as well as the phone. The app continued to try to connect me with an agent but to no avail. I still have yet to talk to a representative after multiple attempts. This is theft.Business Response
Date: 06/24/2022
Hi ****,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
A full refund was processed for the three canceled ********** orders to your original payment method on June 23, 2022. You should expect to receive this amount back to your original form of payment within 5-7 business days.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.Best,
DoorDash BBB Support
Initial Complaint
Date:06/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order through the DoorDash app for my family. When we received the order, it was from the right restaurant, but it was not what I ordered. I attempted to use the app and chat with an agent to ressolve the issue, but the agent involved with the chat was unprofessional, and offered no resolution. I called customer service to explain the situation, and I was asked to provide pictures of some of the items that were received. I even offered to return the items to the restaurant. After being on the phone with customer service for 52 minutes, 40 of those minutes being spent on hold, I was still told there was nothing they could do. The agent told me he spoke with the doordash driver who "verbally" told them they delivered the right order, and speaking with someone at the restaurant who "verbally" told them they check orders that go out, as if human error is impossible, the agent took there word over mine. Even after I provided pictures and offered to return the items to the restaurant, they still did not offer to have the correct order delivered nor did they offer a refund. I spend well over $1,000/month through this company, and this is the worse customer service experience I've had. I am now out of almost $80, and I feel as though I have been discriminated against.Business Response
Date: 06/24/2022
Hi Chloe,
Thank you for contacting DoorDash BBB Support.
We are sorry that you had a disappointing experience using our service.
After careful review, we have determined that we are unable to provide any further compensation for these orders. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits, but may ***** it on a case-by-case basis.
Below I have included the link for our Terms of Service that goes into more detail on our refund policy.
https://help.doordash.com/consumers/s/terms-and-conditions-us?language=en_US
Thank you for your understanding.Best,
DoorDash BBB Support
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