Complaints
This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14,594 total complaints in the last 3 years.
- 4,183 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/13/2022 I order a family meal from China 1 through doordash. My meal was supposed to be here around 1:56pm. I tracked the meal trying to make she that the dasher made it here without any issues. After a while I noticed that the dasher was going the wrong way, but before I could contact the dasher she placed the order as complete. I reached out to doordash letting them know that I never received my order and that I needed my $89 back. They stated that they would contact t me in 24 hrs. That time never came and I never received my money. I was robbed and I was treated unfairly and this situation has not been defused or handled. This is very unprofessional and something needs to be done
Business Response
Date: 05/15/2022
Hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We can confirm a refund was processed to your account for the amount of $88.49 on May 14th, 2022. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.Best,
DoorDash BBB Support
Initial Complaint
Date:05/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DATE OF TRANSACTION: MAY 14,2022 I PAID $24.30 I WAS SUPPOSED TO RECIVE MULTIPLE ITEMS 1.GREEN LEAF LETUCE 2.ROUTE 11 **** PICKLE CHIPS 3.FRITOS FLAVOR TWIST 4.SNAK CLUB TAJIN CHILI AND LIME PEANUTS 5.PRINGLES 6.WELCHS APPLE JUICE 7.YELLOW ONION 8.M&M ********************* CREAM SANDWICH 9.RED TOMATO THE DASHER THAT WAS SUPPOSED TO DELIVER THESE ITEMS STOLE THEM..AND THEN MARKED THEM AS DELIVERED..DOORDASH SUPERVISOR LEFT ME ON HOLD VIA CHAT FOR OVER 30 MINS..AND NEVER ANSWERED ANY MORE..I HAD TO THEN CALL DOORDASH AND THEY STILL DID NOTHING TO RESOLVE THIS SITUATION.. I ASKED THE REPEATEDLY FOR A RE DELIVERY AND THEY SAID ITS NOTHING THEY CAN DO..I WOULD LIKT THE DASHER REMOVED FROM THE PLATFORM IMMEDIATELY!!!!! IM SO UPSET!!!!!! HOW CAN SOMEBODY GET AWAY WITH THIS..AND ON TOP OF THAT HE STILL HAS MY TIP!!!! IM DISGUSTED!!!!Business Response
Date: 05/16/2022
Hello,
Thank you for contacting DoorDash BBB Support.
We are sorry that you had a disappointing experience using our service.
After careful review, we have determined that we are unable to provide any further compensation for these orders. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits, but may ***** it on a case-by-case basis.
Below I have included the link for our Terms of Service that goes into more detail on our refund policy.
https://help.doordash.com/consumers/s/terms-and-conditions-us?language=en_**
Thank you for your understanding.
Best,DoorDash BBB Support
Initial Complaint
Date:05/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered on 5/14/22 from doordash. At 2:24 pm in the amount of $17.92 from chick-fila. My food arrived on time and was reeking smell from marijuana. Its obvious my dasher (******) was smoking it while my order was in the car. I threw away the food because she couldve put something in my food because the inside of the bag smelled like it too. Doordash refuses to give me a refund for their faults.Business Response
Date: 05/15/2022
Hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We do not condone this type of behavior and we truly apologize you had to experience this while using our platform. We will conduct an investigation into the Dasher. The investigation will be kept internal.
We issued a refund to your account for the amount of $17.92 with the $7.18 in DoorDash credits that were used to place the order. We also processed $10 in DoorDash credits for any inconvenience this may have caused. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.Thank you for bringing this to our attention.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.Best,
DoorDash BBB Support
Initial Complaint
Date:05/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This makes three times in a row and nine or ten times total they have took money from my card and never showed up. It is simply a scam and fraud. The amount this time is $13.16. How the BBB continues to let this kind of fraud go on is beyond me.Business Response
Date: 05/15/2022
Hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We do apologize that your order took so long to reach you. We can confirm that you received your order via the delivery photo provided at the time of delivery.
We have applied $10 in DoorDash credits for your order being late. We thank you for bringing this to our attention.
If you have any additional questions or concerns, please reach out to DoorDash Support.Best,
DoorDash BBB Support
Customer Answer
Date: 05/15/2022
Complaint: 17202814
I am rejecting this response because: The order was over three hours getting here and was cold when it got here. No one in this area should ever use DoorDash. People need to get the word out.
Sincerely,
*******************************Business Response
Date: 05/17/2022
Hello,
We issued a refund to your account for the amount of $13.17 along with $10 in DoorDash credits used to place the order. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.
Best,
DoorDash BBB Support
Initial Complaint
Date:05/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They refused to compensate me in any form, because the driver stole my order. She never called me nor took a picture of the delivery. I told the company I have proof of it, they STILL refused to issue credits since they said a refund is against the policy. I couldn't even rate the driver that's how I know she didn't make the delivery. Also doordash made no effort to contact me either about the situation. I would like a refund of my dash pass for the past two months that's equivalent to my orderBusiness Response
Date: 05/15/2022
Hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We issued a refund to your account for the amount of $18.49. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.Best,
DoorDash BBB Support
Initial Complaint
Date:05/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for the amount of $34.79 with DoorDash that was never received. The restaurant ended up closing and a dasher had never even taken the order. It was around 5 am when I finally could cancel the order. It proceeded to ask me if I wanted to be refunded with DoorDash credits or to my original payment method. I said original payment. After receiving confirmation on the screen that Id be refunded to my original payment method, it proceeded to give me DoorDash credits instead. I am officially livid at this point because my past five orders had already been canceled with no explanation despite tipping generously and the restaurants being open. I contacted support and they connect me to a specialist who claims to not be able to do anything? I simply want to be refunded back to my original payment method. Simple. Ill leave it at that. This is unacceptable and definitely shows that DoorDash supports shady business transactions and cares more about the dollar than genuine customer satisfaction. Do not ask me where Id like to receive a refund and then slap me across the face by not listening to me.Business Response
Date: 05/15/2022
hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We can confirm that a refund was processed to your account for the amount of $34.79 on May 14th, 2022. This amount is aligned with the details of your order. The charge will be refunded to the original payment method within 5-7 business days, depending on your bank's processing time.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB SupportCustomer Answer
Date: 05/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered food from taco **** on 5/13/2022 at ****pm. I ordered 3 tacos, a burrito, a large pepsi and 2 large slushies. I didnt recieve the 2 slushies and the door dash put my food and drink up afaisnt my front door so I couldn't open it correctly. When I did open it. It caused the drink to fall over and spill onto the taco **** food effectively ruining all the food inside the bag. I tried to make a complaint and was told I would recieve no compensation even for the items i didn't recieve. This is unacceptable and in my eyes considered fraud since they took my money but failed to deliver the correct items and undamaged items. I would like a full refund of $29.36Business Response
Date: 05/14/2022
Hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We issued a refund to your account for the amount of $29.36. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.
We advise, that your delivery instructions be updated to provide specifics about where to leave your food to avoid this type of issue.Thank you for your understanding.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.Best,
DoorDash BBB Support
Customer Answer
Date: 05/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:05/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Doordash limits merchant dispute error charge recently. They were outage on May 12th which sending email will refund the cancellation. Unfortunately, I have 2 canceled order never received the refund. I contact the support , but I havent received any response. Due to the policy once order has been confirmed, we will get paid . Thats ridiculous!!!!!Business Response
Date: 05/18/2022
Hello ** di,
I am so sorry that it took longer then expected for your to get a refund for the orders that were cancelled due to the outage on May 12th, 2022.
I have reviewed both orders and both were refunded for you. You should see bth refunds applied on your upcoming pay cycle.
Please let us know if there is anything else we can do for you. You can always reach us by phone at ************ or by email at **********************************.
Thank you,
Cheyanne
DoorDashInitial Complaint
Date:05/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using Doordash consistently since 3/2020. Here lately I have constantly been having issues with the Dashers they use. To the point where I consistently had to request refunds or credits due to the mishaps. I have called several times requesting a supervisor to call me back and never received a call. There were several times if I called the customer service number someone hung up on me when I requested a supervisor just not good experiences. The last time I used this app not sure how but the Dasher received instructions to leave my order at the back door of my place of employment. I e been working at this place for years and since ordering have never requested this type of delivery so not sure how this happened. My order was picked up by someone else and the Dasher pretty much told me to deal with it. They harassed me via text even though I asked more than once for them not to contact me. When I called customer service for a refund I was told I would receive a call back and a refund within 24 hrs. I then received an email stating I wouldnt receive a refund. I replied to the email stating once my dash pass expires I would cancel and never use this option again and in a retaliating manner someone cancelled my dash pass deactivated my account and credited an amount to a card thats not even mine. I feel that this in unfair treatment of a consumer. No one gave me straight answers when I called in constantly hung up on me if I opposed their decisions and in the end got rid of me instead of addressing the inconsistencies of those that allow to work for their company. Essentially the last few orders I made using this app money was stolen from me and I was treated as if I did something incorrect. I will not stop until I hear from someone at the corporate office who can understand my complaints and do something about itBusiness Response
Date: 05/14/2022
Hello,
Thanks for contacting DoorDash BBB Support.
I've looked into your account and our system shows:it was deactivated due to account activity that violates our Terms and Conditions of Use.
Your account will remain deactivated at this time. If you would like to appeal your deactivation with our internal reviews team, please contact us back referencing your Case Number and our review team will review your case within 72 hours.
For non-reactivation questions, please reach out to help.doordash.com.Best,
DoorDash BBB Support
Initial Complaint
Date:05/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order via DD with Chicken in a Barrel yesterday at 5:58pm. I was initially told that the order would arrive at the house within ***** minutes. Not only was the order well over an hour late, but the driver delivered the wrong food. DD attempted to compensate by offering me a $20 credit, but that didn't even cover the full price of the order that I never received (and tip). I want a full refund of the $38.14 I spent in addition to the $20 credit. Anything less than a full refund should constitute fraud and theft. The business has been fully unresponsive to my communication attempts.Business Response
Date: 05/14/2022
Hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We issued a refund to your account for the amount of $38.14. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.The $20 in DoorDash credits are still on your account available for immediate use. Thank you for bringing this to our attention.
If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.Best,
DoorDash BBB Support
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