Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  C-390 Osborne St Winnipeg, MB R3L 1Z9

• 

  DoorDash.com

  Online Winnipeg, MB R2N 1M6

• 

  DoorDash

  439 University Ave, 5th Floor Toronto, ON M6K 1X9

• 

  DashMart

  2506 East Schiller St. Philadelphia, PA 19134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Popeyes on August 31st at 11:04 am. and driver did follow instructions and dropped off order at correct location, but I was given the incorrect flavor of wings (Ordered BBQ but got Parmesan, and I'm allergic to Parmesan) , Two Regular Sandwiches (originally ordered spicy) the only correct item I got was the ************* thats it.Need refund for $30.73 due to incorrect order or I will have to file chargeback w/ my bank. EMAIL: ****************** Phone: ************

  

  Business Response

  Date: 09/03/2024

  Hi Yukon, 
  
  Thank you for reaching out. 
  
  We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a delivery order on 8/15/24 ********** with app which uses DoorDash's services. I was charged $48.57 for my order. After an hour my order was cancelled by a DoorDash driver I called DoorDash and after looking into my order they said a refund would be issued in 24 to 72 hours. 5 days later and still no refund (and the purchase showing up as posted and not pending now), so I called DoorDash again on 8/20/24 and was told that my issue would have to be escalated further and that I would receive a refund in 7 days. I called again on 8/28 after still not getting a refund I was told they would need to escalate again. I asked to speak to a manager after getting connected with one they did not speak and I spoke to dead air. Then they hung up. I called back a few minutes later, and was told a supervisor would call me in an hour. They did not call back instead they sent an email saying that they would issue a refund and that it would take 1 to 3 business days.

  

  Business Response

  Date: 09/03/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following: 
  
  Name of the merchant 
  
  The date of the order 
  
  The total charge 
  
  The order issues you experienced 
  
  The email address used to place the order 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22223700
  
  I am rejecting this response because:
  

  Merchant: **********

  Date of order: 8/15/2024

  Total Charge: $48.57

  Issue: Order was cancelled by DoorDash. Haven't received a refund.

  Email: ****************************

  Order ID: ************************************

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/05/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support.
  
  We completely understand your frustration in this situation. Unfortunately, since the payment for this order was made directly to ********** only they can process the refund. We can confirm that ********* has issued the refund, but that's all the information we have available. You will need to reach out to ********* directly for further assistance, as we are unable to provide additional support at this time.
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to DoorDash customer support via chat and received the most disrespectful service Ive ever received in communicating with any company. I did not have a complaint, I was simply inquiring on information as to why certain stores within the same town deliver to my area but no restaurants do. They ended my chat twice while I was typing, saying they hadnt heard from me in a while, which couldnt have been more than a few seconds. Then two more times, they responded with information that didnt answer the question I asked and when I reworded my question, they said they already provided me with information and ended the chat. The fifth time, I received a little more information and when I was asking another question and they said they already gave me information and ended the chat again. Very rude and disrespectful.

  

  Business Response

  Date: 09/02/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We'd like to apologize for the poor experience you reported with our support team. Please know we value our customers time and appreciate having you a part of the DoorDash community. We strive to provide the best and most efficient support so to hear that wasn't your experience is very unfortunate.
  
  We would be happy to look into this for you. Can you please provide the following 

  
  Date of Chat 
  Name of Agent 
  Any Order info on recent chats with support 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:08/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/31/2024 I placed an order through door dash for 2 items from ********** The total cost of my order was $24.57. I spent $16.70 in door dash credits and $7.87 on my card for this order. The order arrived and the bag was leaking because it was not properly secured by the store. As soon as the dasher handed it to me the bag broke and spilled all over the ground. The dasher stated he would let door dash know so I can get a full refund. I contacted door dash and provided proof that my order was damaged. Door dash offered me $10 in credits and would not provide me a full refund or a door dash credit of $24.57 which is was I paid for the order. I requested a call back from a manager and was promised one within an hour. Of course a manager never contacted me back. The items I paid for were received DAMAGED and I requested a credit of $24.57 back to my door dash account. I am not requesting a refund to my card. I am simply requesting the credit back to my door dash account to make this right. As I explained to the agent, I am in the hospital with my sick child. This is the first meal I have attempted to eat in 24 hours and I didnt even get to eat it. I just want my refund in door dash credits so that I can order something else. Please help me resolve this issue.

  

  Business Response

  Date: 09/02/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $7.87. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. We've also credited your account $17.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

• Initial Complaint

  Date:08/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, on 8/30/24, I placed an order on DoorDash for First Watch, but it was delivered to the wrong address. Please review the map pin and the messages between me and the dasher to see how my instructions were ignored. Ive also attached screenshots of my conversation with the dasher, where its clear they disregarded my directions and left the order at a random location.Despite reaching out to DoorDash for assistance, my request was denied. What makes this even more frustrating is that I scheduled the order 8 hours in advance, yet I ended up without my food and lost my money.

  

  Business Response

  Date: 09/02/2024

  Hi Aoi, 
  
  Thank you for contacting DoorDash BBB Support.

  We are sorry that you had a disappointing experience using our service. Unfortunately, we are unable to approve your request because your account details do not meet our requirements for compensation.
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding.
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22223187
  
  I am rejecting this response because:
  
  what about my order from today from Flying Biscuit? I received someone elses order. I sent a photo of this as well and my request was declined. Im really trying here. Can this be looked into ? It was for $22.80.

   

  
  Sincerely,
  
  Aoi Ira

  

  Business Response

  Date: 09/05/2024

  Hi Aoi, 
  
  Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this. 
  
  At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening. 
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 
  
  Thank you, again, for reaching out and reporting this concern. 
  
  Best, 
  DoorDash BBB Support 
  
  

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food this morning through door dash . When I ordered food they took out money for membership on the wrong card .. They would only give back $9.99 ..But , it took out $11.99 . There is a totally different card for that . They shout have it on file instead they keep taking it from this account.. I have even had the card replaced and they still took it out of this account instead of the one I sat it up for and refused to give me back my full $11.99 back

  

  Business Response

  Date: 09/02/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We have confirmed that your DashPass has been canceled, and a refund has been issued for the month of August. Our records indicate that the DashPass charges were made to a **** card ending in 2588. Since your DashPass has been canceled, you should no longer see any charges moving forward.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22223090
  
  I am rejecting this response because: This isn't the first time I have had problems. This wasn't over a delivery. They took ***** out of my account and only want to give me 9.99 back . They didn't refund me my money back when a driver left my food sitting.. they wanted me to go after the restaurant.. But , I was watching and even called the restaurant. The driver even went the opposite direction to deliver food before they came my way . 

      This is becoming more and more of a problem with them . Something needs to be done . Cause if this was the business owed money or being done wrong they would take a stand . Well someone needs to take a stand for the consumer.

      If this was the first and even the 2nd time I let it go . The only reason I used them that day is because I had no way to go anywhere and I had no food in the house .  I was on a budget or I would have used **** Food .

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/06/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. 
  
  After thoroughly reviewing your account, we are unable to locate the charges you referenced. 
  
  We recommend that you dispute these charges directly with your financial institution for further assistance.
  
  Thank you, again, for reaching out and reporting this concern. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 09/07/2024

   
  Complaint: 22223090
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for *********** on DoorDash this evening and usually the service is pretty good but tonight was just terrible. It was concerning that food isnt being handled with care and instead put of the trucks of cars and that includes a drink as well. It was a milkshake with mostly milk without a lid on when it was delivered and it spilled all over. When I called up they not only thought I was a liar but they werent concerned about my business or health as a customer. They at first refused to take away the tip or give me a refund. I dont think they should be this disrespectful to customers and I think tips should be based on good service too. They ended up giving some credits but they didnt really want to and still continued to not believe me.

  

  Business Response

  Date: 09/02/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $66.58,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:08/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order, and after an hour the driver finally shows up with the wrong items or someone elses order, doordash determined the order was "ineligible to be refunded" despite photo evidence of the incorrect items. I use the service multiple times a week, and my only ask is that I get a refund when someone screws up my order.

  

  Business Response

  Date: 09/02/2024

  Hi ******,

  Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding.
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED A PLAYSTATION 5. IT DID NOT TURN ON. I SIMPLY ASKED TO RETURN IT AND THEY SAID NO!!!!!!!! IF YOU WILL NOT LET ME RETURN THE **** I WILL LET THE *** HANDLE IT!!!!!!!!!!TAKE BACK YOUR DEFECTIVE **** AND GIVE ME MY MONEY BACK!!!!!!!

  

  Business Response

  Date: 09/02/2024

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. lease provide the following: 
  
  Name of the merchant 
  The date of the order 
  The total charge 
  The order issues you experienced 

  The email address used to place the order 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22222087
  
  I am rejecting this response because:

   

  Name of the merchant :Best Buy

  The date of the order :Aug 30th 2024

  The total charge:553.38
  The order issues you experienceddefective item. Doordash will not let me return item.

  The email address used to place the order:

  ************************************

  Order # 2c453f0a-6808-48c1-9d75-c0794bef4c55

  Customer service refused to listen to me. I purchased the item and it would not turn on.

  The item Is defective and I am a loyal customer.

  Please resolve immediately.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/04/2024

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support. 
  
  You would need to return the item with Best Buy directly. Once returned they will give you a return receipt confirming the item was returned to the store. Once we receive the return receipt we can look further into a refund. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:08/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order with Dairy Queen. DoorDash took my money instantly and then didn't show up. Showed a driver accepted and on the way on the tracker map. Then the driver disappeared. Scammed.Paid with **** Ending in 2291 and/or credits Dairy Queen ****** $25.51

  

  Business Response

  Date: 09/03/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $25.51. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22221977
  
  I am rejecting this response because: I want to know why this is an on-going issue and their regular way of doing business and stealing money.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/04/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future. 
  
  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22221977
  I am rejecting this response because: same generic response they have been giving from the day they started here. Go away. We don't need you!
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/05/2024

  Hi *******, 
  
  Thank you for reaching out. 
  
  We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support