Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  901 Market St. Ste 600 San Francisco, CA 94103

  
• 

  DoorDash

  502 - 67 Mowat Ave Toronto, ON M6K 3E3

• 

  Door dash

  2428 Wisconsin Ave NW # 3D Washington, DC 20007

• 

  Door Dash

  5610 Crawfordsville Rd Indianapolis, IN 46224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash stole $36.55 from me on 6/12/2024. I placed my order around 10:00pm, it was late and I was tired but I hadn’t eaten all day so I just placed an order for **** because it is less than 5 minutes away from me. I kept checking the order as I kept getting notified that the dasher is waiting for my order. Every time I checked, there was a new dasher assigned to pick up my order. After about 45 minutes, I decided to chat with Doordash support through the app. The first agent I spoke with said they would check on the status and then they ended the chat without providing me with any answers. The second agent told me that the order was picked up by the dasher but never delivered. She asked me how I would like my refund, I replied and stated I would like credit so that I can reorder and that I would appreciate some credit for the inconvenience. However when I ended the chat, my account credit showed only $5.00. I immediately started chatting with a new agent that told me I was compensated for $5.00, I stated that I can see the $5.00 but I spent nearly $40.00 on an order that I never received. He stated that was the only amount they could process for the order and then ended the chat before I could even respond. Then I decided to call customer service and the person that I spoke with said they can only process the refund for $26.00, when I asked why? They were unable to give me an answer. I asked what happens to the rest of my money? They were unable to provide an answer. I guess Doordash will keep the money for themselves since they are scammers. I was also a dash pass member but after this experience I will never use Doordash again. I will file a dispute with my bank because I am not going to allow you guys to steal my money. And the fact that I had to spend 2 hours trying to get answers as to what is going on is an absolute joke.

  

  Business Response

  Date: 06/14/2024

  Hi Anna, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We can see this order was recently refunded $36.55,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 27 for 2 Mcflurrys and frozen Fanta ********* raspberry. I only received 1 Mcflurry and the frozen drink. They had forgot to put in one of my Mcflurrys. I contacted them and told them and they declined me a refund without looking at any proof I had and I disputed the charge with my bank, but they weren't fully understanding the situation. I want a refund for the Mcflurry that was 6. 44.

  

  Business Response

  Date: 06/14/2024

  Hi ******,
  
  Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding.
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today June 12 2024 I ordered Wingstop to be delivered by Doordash and never received my order.I did an online chat about not receiving my food. They denied my refund so I called them twice. The first call I got hung up on when I was trying to explain that the photo the driver took was not my door.and that all the buildings have a 304 but you have to look at the building number. I live at "A304".Here at my apartments we have building A, B,C D, **********..ect and they all gave 304, at least the ones that have 3 floors.The second call the rep did listen and understood. He Said he would explain that to whomever handles this situation and I will get an email. I received about 3 refund denial emails si I decided to contact you.

  

  Business Response

  Date: 06/14/2024

  Hi *********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $28.84,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a order and my order was canceled and I asked the for a credit so I can get my children some dinner I keep asking for a credit and the man said no he can only do a credit I told him I I need a credit. And I asked to speak with a supervisor and I was told the supervisor was going to say the same thing.. Normally they will give you a credit so I can make another order. My order was made on 06/12/2024 I made the order and we was waiting tw hour before they cancelled my order, At Popeyes

  

  Business Response

  Date: 06/14/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We can see a refund of $27.79 was processed for this order. We have applied $20 in credits to your account for the inconvenience.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order on DoorDash on 30.05.24 at 6pm and cancelled the order before receiving an order confirmation at 6:14pm. I was told to get a full refund on the app and I picked the option of my bank account. I cancelled the order before the restaurant confirmed the order and was asked to wait 3 days for a refund. I did not receive the refund so I contacted support and they escalated the issue to billing and the refund was rejected. After which I contacted customer support agents by call 7 times and each time I was told my issue is being escalated further and I would receive correspondence from the concerned department via email. I have waited for days and havent received anything and have called back multiple times to get an update. Everytime they ask me to wait and I dont receive any communication.There is no reason the reject the refund.I have attached the receipt of the order and the reference number for conversations.

  

  Business Response

  Date: 06/14/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  As a courtesy at this time, we have processed a refund of the remaining $35.70 to the original payment method for the inconvenience regarding your order. No additional compensation will be provided for this issue. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 06/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order tonight with doordash at **********. Waited over an hour for my order . The dasher never brought my order and I have proof that he didn't. The dasher told me himself in the chat that he handed my order to some other guy. After having proof that this man didn't bring my order, they are denied my refund. This company is the worse company ever and hire the mist worse dasher. Doordash will let anyone work as a dasher. I've also had issues with dashers stealing my food also. I want my refund! Stop stealing from your customers!!!

  

  Business Response

  Date: 06/15/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  Unfortunately, we cannot approve your request due to the number of previous compensations on your account(s).

  Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may ***** them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.
  
  ****************************************************************************************
  
  Best,
  DoorDash BBB Support
  

  
  

  Customer Answer

  Date: 06/15/2024

   
  Complaint: 21842444
  
  I am rejecting this response because:
  I have proof that I didn't receive me order and you all got proof as well. I want my refund for not receiving my order
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/18/2024

  Hello, 
  
  We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.
  
  Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may ***** them on a case-by-case basis. Our Terms and Conditions which go into more detail on our refund policy have been linked below. It is indicated in Section 12, paragraph C that DoorDash has no obligation to provide refunds or credits but may ***** them, in each case in DoorDashs sole discretion.
  
  ****************************************************************************************
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21842444
  
  I am rejecting this response because I didn't receive my order and demanding my refund for this order I didn't receive. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/20/2024

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience of using our service was less than perfect. Thank you for taking the time to provide your feedback so that we can assist in this matter. At this time, a resolution has been provided according to DoorDash policies. We are unable to assist further and consider the matter resolved.
  
  For any additional questions, you may reach out to our Support team.
  We appreciate your continued support and patience as we look into innovative ways to improve our service.
  
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a meal at 7:47 PM a hour and 30 minutes waiting for the driver to move his vehicle and he never did. I contacted DoorDash and informed them that I reached out to my driver and my driver is not responding to my messages. I then called the driver and the driver did not respond. DoorDash informs me that they are not able to speak to my driver as well. Finally I asked DoorDash. What are we doing in regards to the situation DoorDash informs me that there is a glitch with their application and I have the options of either waiting for the food or canceling the food. I inform them that I am hungry. I do not have any food and I am waiting to receive my order , once I called after almost 2 hours the driver begins to move his vehicle. The customer service assistant was not helpful at all. I had to continuously contact her in order to initiate a refund. And I am just overall not happy with this experience.

  

  Business Response

  Date: 06/14/2024

  Hi **********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We can see $33.40 was refunded for this order, we have also applied $20 in credits to your account for the inconvenience.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.  
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food and asked the driver to deliver it to another address. **************** manually canceled my order stated that they would give me door dash credits in 3-5 minutes and then later said they won't do it. I never told them to cancel my order. I want my refund back on my card.

  

  Business Response

  Date: 06/15/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 

  Based on our system of record, we do confirm that you indeed requested to cancel your order to allow you to update your delivery address.  As a courtesy, we have issued a refund to your account for the amount of $23.74. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so enclosed is an text of an email i recently received by doordash today . as you can clearly see no where in the text does it state that it's not usable by someone who has had a previous account with them and after i complained to them about this issue they sent me the following email ...Hi ******, Thank you for contacting DoorDash. If you already had the DashPass free trial before, you may no longer be eligible for it again which was why you were charged. As for the promotion when signing up to DashPass, it is automatically bestowed on your promo wallet once the system recognizes that you're eligible for the promotion. Your reference number for this request is *********. Best,Heidilyn DoorDash Support and i wish them to cease sending emails that don't apply to me . But over the phone they told me that wasn't possible . i really think this is a scam to get more people to sign up for their inflated services and continue to get new customers this way is highly unethical . i wish someone at your department to look into this matter. by the way i have the original emails generated by doordash in case you need to see them just let me know where to send them .best regards ,*************************** ************

  Customer Answer

  Date: 06/13/2024

  Well Doordash support reached out to me again about this matter .  After going back and forth on the matter I made him see he shouldn't allow his automated system to send me any further emails soliciting my patronage in the future .  He clearly stated that the emails were automatically sent to everyone who hadn't used the "dashpass" subscription in over 2-3 months even if those people were no longer eligible to sign up for a free trial period or any further discounts .  I told him it was wrong and he needed to include it in the email under the fine print or he needed to change the system from automatically sending out emails trying to solicit potential customers under false pretenses .  He stated that he would work on the system to prevent these falsely generated emails from going out in the future .

  
  

    So at this time I'd like to close this case unless I receive another of these emails in the near future .

  
  

  Best regards,

  *************************;

  ************

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 6/11 with DoorDash to restaurant ********.. upon me receiving my order it was from a completely different store receipt on bag was wrong and the food was not mine. I then tried calling the driver who refused to bring me back my original order and was very rude and then when called emailed him he agreed to try and help. I called DoorDash they told me send pics and it would get reviewed/ it’s been denied and appealed and denied I have Ben hung up on in mid sentences by supervisor and staff. I never should have not have gotten my money back or food replaced

  

  Business Response

  Date: 06/14/2024

  Hi Kristen,
  
  Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDash’s policy.
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding.
  
  Best, 
  DoorDash BBB Support