Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DoorDash has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  2108 South Blvd STE 106 Charlotte, NC 28203

• 

  DoorDash

  5001 Brentwood Stair Rd Fort Worth, TX 76112

• 

  Door Dash

  9168 S Yale Ave STE 170 Tulsa, OK 74137

• 

  DoorDash

  439 University Ave, 5th Floor Toronto, ON M6K 1X9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My DoorDash order was delivered unsealed and damaged. And I informed them that I did not want to accept this order because it was contaminated. Then they credited me back seven dollars and said thats all that they can do. So I would like my full refund to original form of payment

  

  Business Response

  Date: 06/11/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We issued compensation to your account in the amount of $31.50. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasn't paid my deserved wages. It was said that the money I earned was added to my account but it was not. After trying to resolve the missing money issue I was offered no help and hung up on. Leaving me without my proper pay. They are liars and don't pay the people who work under this business their earned wages. Do not work for this company. It's a scam.

  

  Business Response

  Date: 06/11/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience has been less than perfect. 

  We have successfully located your account and have reviewed your recent communication with our Support team regarding this matter and would like to request additional information as confirmation. 

  Would you please provide the amount(s) and dates in which you are missing deposits? We have partnered with our third party payment processor to ensure all payments are deposited in a timely manner and do apologize for any frustration caused during this time. 
  

  Once the requested information is provided, we will be able to further assist. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best, 
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work as a dasher as well as being a customer. I often have alcoholic beverages delivered. Please check my record. And Ive never had a problem. I was at my sisters house for her birthday party. I ordered ***** light to the Party. As Im outside waiting the party is outside in the front might I add. It said my driver should be there 6:10 pm Im aware that I have to present ID and sign. As I look down at 6:10pm it said my delivery was completed other wise dropped off. It said completed not undeliverable. I contact dash through the app and they told me they needed to investigate. They denied my refund and my redelivery. I called them TO ASK WHAT ID AND WHAT SIGNATURE did they collect they said they sent an email up for a refund. $25 gone. They emailed me the next day and told me the driver said I refused to give them an id so he took it back to the store. I went to the 7-11 at 7:00 to get beer so asked it was no returned item. DoorDash charged me a $20 fee for not having my id when thats not true. The dasher lied, stole my merchandise and doordash allowed it, doordash also charged me $20 fee, plus the tip. Please help me so no one is a victim of fraud from door dash and the door dash drivers. I am a DoorDash driver myself. I know the rules this is unacceptable I am very disappointed in DoorDash. I will never be a customer or employee AGAIN. Please help me find the driver as well because the driver should be fired I also Dash the deactivate the drivers ability to dash when things like this happen.

  

  Business Response

  Date: 06/12/2024

  Hi Tay, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $23.90. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried doordash 3 times on different days to order from a nearby restaurant. Showed up cold each time. It seems like doordash "batches" orders and sends their drivers all over the place, including in the opposite direction of your order, causing these delays and poor food quality. They naturally don't take any responsibility for this at all. With all the fees they charge, you'd hope your food wouldn't show up melted and cold, but they don't appear to care about their customers at all. Not worth trying to get any help with an order when any attempt at support is immediately declined with no option to try to plead your case with a real human. Support is completely automated and essentially useless. 3 orders was already giving them too many chances. Don't think I'll be coming back. I don't recommend anyone waste their time with this company. Pretty disappointing.

  

  Business Response

  Date: 06/11/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your recent deliveries have been less than perfect. In review of your account, we have located the three referenced orders and completed our review. 

  To provide some insight, our Dashers indeed are delegated multiple orders based on Dasher availability in your area. As we grow your specific market, we will strive for improvement and provided timely deliveries is a top priority. 
  
  Of the three orders referenced, two were late beyond 5 minutes, with one of those orders being batched with another delivery. As a courtesy and apology, we have issued a refund to your account for the amount of $35.01 for your order, dated 6/2 and delayed by 10 minutes. An additional refund has also been processed in the amount of $34.28 for your order dated, 6/3 and delayed by 7 minutes. These amounts are aligned with the details of your orders. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you. Lastly, we thank you for your patience and understanding as we move toward improvement. 
  
  Best,
  DoorDash BBB Support
  

  
  

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hoping for a pleasant dinner, we placed an order with DoorDash. Unfortunately, when the food arrived, it was a complete mix-up. None of the dishes we ordered were included. Instead, we received a random assortment of food we didnt want. We cant eat any of this, and its all going to waste. This mistake has disrupted our plans and left us without a meal. This issue needs to be addressed immediately. Please correct this error and ensure it doesnt happen again. This mix-up has caused us significant inconvenience and frustration.OUR REQUEST WAS LATER DENIED FOR NO GOOD REASON.FIRST TIME USING THIS PLATFORM AND WILL BE THE LAST IF THIS IS NOT RESOLVED!!!

  

  Business Response

  Date: 06/11/2024

  Hi Chase, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $100.73,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered door dash again wing stop and it wasnt fully cooked and i ordered 8 piece bbq wing combo (boneless) and it undercooked plus im 3 months pregnant this couldve hurt my unborn baby as well as myself. I reported it and only got $5 back. Thats ludicrous.

  

  Business Response

  Date: 06/11/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We can see a refund was processed on our end of $17.64 USD on 5/22/24, 3:25:50 PM then an additional refund of $6.66 USD was updated on 5/24/24, 1:31:52 PM.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone spit in my food. They also did not deliver all of the items I ordered. When I contacted door dash they are constantly saying they will not refund me my money. This has happened more times than I ever anticipated and they are robbing me

  

  Business Response

  Date: 06/11/2024

  Hi ***********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $22.63 as that was the total for the order,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.  

  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i received an order through door dash that was not edible. i demanded a refund and the refused.

  

  Business Response

  Date: 06/11/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We can see $10 in credits were issued for this order. We went head and refunded 18.23 as a courtesy for the poor experience. Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash offers no escalation path for safety-related issues which poses a significant risk to public health. I ordered from doordash and the dasher knocked on our door multiple times. He said he was told to knock to get a tip. There was no tip ($5 fee already added for Seattle mandate of $26/hour). I closed the door and he left. When i contacted DoorDash support (3 times) to understand if this was true or if I was potentially in danger, my chat was ended without notice by their support agent. My question posed to the support agents before they ended the chat was only to get the delivery instructions to confirm/deny if this person was told to come to my house to ask for a tip. What was most concerning was when I asked to be transferred to the security/safety team and they said "please stay on chat." to which i immediately responded "will do" and then they immediately ended the chat (in the evidence you can see in the upper right that this was not ended by me). When I filed a safety issue complaint I was only presented a 6 item picklist and then messaged "we will review your case". Doordash drivers carry food to residential addresses so the fact there is no escalation path available for safety concerns is a significant risk to public health. There should be accountability/safety guardrails similar to those put in place by Uber. This shouldn't wait until someone is hurt or killed.

  

  Business Response

  Date: 06/12/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. I'd like to apologize for the poor experience you reported with our support team. We strive to provide the best and most efficient support so to hear that wasn't your experience is very unfortunate.

  We reviewed the chat that was disconnected with no explanation and confirm the agent had an internet connection issue which resulted in the chat failing. We sincerely apologize for this situation, rest assured coaching will be performed with this agent. 
  
  We can confirm our Safety team attempted to contact you via case *********. In order to proceed, you will need to continue communication under that reference number by responding to the email with the requested information. In the meantime, we partnered with the Safety team who blocked this Dasher from receiving your future orders.

  If you choose to file a police report because we are unable to complete your request for information, please know that DoorDash will cooperate fully and provide the best information possible. Authorized law enforcement using an official government domain may send requests to ******************************* or visit DoorDash.com/LERT. 
  
  Best, 
  DoorDash BBB Support 
  

  
  

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21825372
  
  I am rejecting this response because: there was no mention of changes to how they respond to safety-related complaints (i.e. safety concerns should not be handled by email). There should be a live escalation path which does not involve their CS agents (i was 'hung up on' 3 times, not once).
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/14/2024

  Hi *****, 
  
  Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback, as our goal at DoorDash is to provide a high-quality service every time. 
  
  We value the experiences of our customers and accept feedback so we can continue to improve. We have partnered with our internal teams to review these concerns and the feedback will be handled internally. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:06/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, June 9th 2024 at 8:59pm EST, I placed an order with Chipotle, via Door Dash, I ordered a burrito. I received my food at 9:26pm EST and took a bite of my burrito. Upon biting the burrito, there was a huge dark green leaf inside of my good. The leaf was actually cooked inside of the burrito. I took a picture of the leaf and my food and immediately contacted the customer support chat with **********************. ********************** isn't willing to do anything about a leaf being found in my food. They are not willing to even get the order remade, nor are they willing to refund me my money. This isn't a food leaf that you can eat, like basil. This is literally a leaf that is found outside on the ground. All I am asking for Door Dash to do is make it right, refund me my money for my order or have my food replaced and they aren't willing to do either.The name on the order is *********************************, order was placed in **********.

  

  Business Response

  Date: 06/12/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $16.95. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************