Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  5001 Brentwood Stair Rd Fort Worth, TX 76112

• 

  DoorDash

  2211 Elliott Ave Ste 200 Seattle, WA 98121

• 

  Door Dash

  6120 Baltimore National Pike Catonsville, MD 21228

• 

  DoorDash

  502 - 67 Mowat Ave Toronto, ON M6K 3E3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/26 is the most recent date I have had issues with doordash but it is an ongoing problem. I had placed an order and the order was confirmed. I received a message that the order was on its way and would be arriving on time. Just around when I expected the order, I received another message that said the order was cancelled. This type of business goes on frequently. I received a full refund but I am a subscriber so by not receiving my order I lost out on the benefits of my subscription. Also, when these things happen often, then it would take almost another hour to place another order. I have requested doordash to offer some complimentary credit for wasting my time and for giving false information about my delivery but they have been less that helpful. I am seeking a $10 credit to make up for these issues, essentially a refund for the dashpass as their inability to deliver on services makes it null.

  

  Business Response

  Date: 05/02/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. 
  
  We issued $10.00 in DoorDash credits to your account. These credits are available immediately and will automatically be applied towards your next order.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from DoorDash on the morning of 26 April *** driver was confused about the address (I have ordered through DoorDash at that same address dozens of times) When the driver contacted by phone I repeated the address He said the app was giving the wrong information.Later I received a picture of the delivery, Problem was it was not my address. ***n I was advised that I declined the refund DID NOT HAPPEN. When the problem was escalated I was informed that I was not being refunded (funny I never requsted a refund) Case Closed,This order was throgh the ***********, BC office

  

  Business Response

  Date: 05/01/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We see the order from ********** on 4/26/24 was credited back to you CA$32.14, which was then used on the order at Kitchen On The Ridge (Lougheed Highway). 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** your driver put snot in my food even tho i tipped good because shes an ex fling. doordash refused to let me press charges or have any information to *** then retaliatory took away my dash pass and now wont let me press charges on ***** even tho im willing to send the food for a lab analysis

  

  Business Response

  Date: 05/01/2024

  Hi *******,

  Thank you for contacting DoorDash BBB Support.

  We sincerely apologize for the issue with your order. A refund in the amount of $32.16 has been successfully processed back to your original payment method. This refund was initiated on April 22nd, 2024, you should expect to receive this amount back to your original form of payment within 5-7 business days.

  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/20/24 at 10:20pm I ordered from DoorDash portillos. Once my order arrived it was missing 2 large fries and 2 large cheese cups for a total of $12.10. I immediately on 4/20/24 10:40pm contacted support on DoorDash and explained what happened. They agreed to credited my account the amount I paid $12.10. I took a screenshot of them agreeing to credit that amount. I then went into DoorDash on 4/26/24 and saw they only credited me $6.97. I contacted support and they told me they have no control over how much I get back. They then told me Im past the amount of time allowed to be refunded and I needed to contact them the day it happens. Which I did. I took screenshots of the conversation. I then emailed support in hopes of getting somewhere. They responded saying It's been few days for the order that was missing. So, we are unable to process any compensation on this. At this point DoorDash is refusing to refund me the amount I paid for the order by saying its a few days after my order and I didnt respond in time which is untrue.

  

  Business Response

  Date: 05/01/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We sincerely apologize for the issue with your order and have processed a full refund of $46.23 back to your original payment method. 

  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

  
  

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/12/2024

  DoorDash has not refunded me for this. Please reopen the case. Thank you for your help. 

  

  Business Response

  Date: 07/12/2024

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.  Thank you for taking the time to provide your feedback so that we could assist on this matter. At this time a resolution has been provided according to DoorDash policies. We are unable to assist further and consider the matter resolved.
  
  For any additional questions you may reach out to our Support team.
  We appreciate your continued support and patience as we look into innovative ways to improve our service.
  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21633771
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/12/2024

  On the original complaint DoorDash responded and said they would refund me for the entire order. See the picture of their response. I accepted the resolution and then never received the refund. Now they are saying they wont refund anything, but again they already said they would. 

  

  Business Response

  Date: 07/15/2024

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.  Thank you for taking the time to provide your feedback so that we could assist on this matter. At this time a resolution has been provided according to DoorDash policies. We are unable to assist further and consider the matter resolved.
  
  For any additional questions you may reach out to our Support team.
  We appreciate your continued support and patience as we look into innovative ways to improve our service.
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered doordash 04/26/24 and the dasher had issues getting through my apartment gate, so she called me and I picked up and walked her through how to get in. She got in. I work from DoorDash as well, so I know the process. It was a double dash from 2 different restaurants, but the dasher delivered it to the wrong address, even took a picture. I sent her a message telling her that it wasnt my door, but I got no response from her. I walked around to find it, but couldnt locate my food, so I reported it. DoorDash investigated and gave me a full refund for 1 restaurant, but partial for the 2nd restaurant because the dasher lied and said she couldnt get in touch with me when we had an entire phone conversation, which a DoorDash agent admitted to seeing. I want my FULL REFUND on both my orders, and at this point I may cancel my membership, and even go as far as ending my working partnership with DoorDash as well. Im disgusted with how poorly this was handled.

  

  Business Response

  Date: 04/30/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of  $22.83 USD for your order from Zaxby's (63301).  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their driver delivered my food to a different address in my apt complex no where near my address, I attempted to call the driver and it popped up order completed I've called doordash multiple times to explain to them what happened and they told me that my order was not eligible for refund I'm not understanding it I didn't get my food it was never dropped off in my address and nowhere near me and they keep refusing to refund me for their driver dropping my food off to somebody I have no idea who

  

  Business Response

  Date: 04/30/2024

  Hi *****, 

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 

  We have issued a refund of $26.42,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.  
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received the wrong order. Doordash refused to refund me or credit me. After numerous complaints they are now ignoring me. This is the final step before I dispute with my bank. I'm seeking a full refund.

  

  Business Response

  Date: 05/01/2024

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $49.95.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several instances where my food was stolen, and not being delivered. The food is highly overpriced and my complaint tonight really has bothered me. I placed and order at 8:00 pm, I started calling the dasher no answer, message, no answer. About 10:00pm I contacted DoorDash and the customer service said they would refund me $5.08 of the $50 order that was placed and to call back if the food was cold. I still never received my order. The dashers location was at the same location after it picked my order up for 2 hours. I called customer support again and they basically told me that they couldnt do anything but cancel my order and refund my money that would take 5-7 business days. I am upset because, I could have canceled earlier had they told me they would not send someone else to pick up my order. I can not drive because I had surgery today and need to eat, which was the whole reason for me ordering. No I have to wait 5-7 business days for a refund and I still have NO FOOD for my kids and I to eat tonight. I find this very unacceptable and do believe no one should be treated in this manner. I try to give the benefit of the doubt because this is not the first time that this has happened and it is really an inconvenience to my family who has paid for and expecting food. I am extremely dissatisfied with this treatment. Please help!!!

  

  Business Response

  Date: 04/30/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We see $15.94 in credits were used for the order from ********** on 4/29/24. We have issued those credits back to your account. 

  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:04/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 23, I placed an order at the fresh market. Through the app, I had reported that many items in my grocery delivery order arrived INCORRECT. The three The Coconut Cult Probiotic Coconut Yogurt Original I had ordered arrived incorrect, as the dasher brought me the CHOCOLATE MOUSE flavor for all three jars. The three Nature's Best Seafood Flake Style Surimi Crab Meat I had ordered never arrived, I received a blue bag of FISH instead. The ************** Premium Quality Gluten-Free Arrowroot Starch I had ordered arrived incorrect, as the driver brought me a FLAXSEED powder instead. The three **************************** Wild Caught - in EVOO I had ordered never arrived either, I received a random jar of GOCHUJANG instead. With all of this given, DoorDash only decided to give me $14.41 in DASH CREDITS. Unbelievable, more than half of my order arrived incorrect and I was given $14.41 back? I am requesting to be CORRECTLY refunded for the incorrect items received, and Id like to be refunded back to my payment method! This case had been escalated to a manager, (so I was told) but at this point, we all know DoorDash says that theyll escalate a case and have a manager call you back in order to allow you to FORGET about the case, because the managers NEVER call you back. I will NOT forget about this case DoorDash, and I will have no problem charging back with my bank if this is not properly resolved.

  

  Business Response

  Date: 05/01/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  At this time, in addition to the credits our support team has already provided to you, we have also issued $40.00 credits to your DoorDash account for the inconvenience regarding your order. Credits are available immediately and automatically apply to your next order. No additional compensation will be provided for this issue at this time. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 05/01/2024

   
  As mentioned prior, I do not want the compensation to go to DoorDash credits. I want to be refunded back to my original payment method. Please process the $54.41 back to my original payment method. 

  

  Business Response

  Date: 05/03/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. Thank you for your feedback! 
  
  No additional compensation will be provided for this issue at this time. As mentioned previously, in addition to the credits our support team has already provided to you, we also issued $40.00 credits to your DoorDash account for the inconvenience regarding your order. Credits are available immediately and automatically apply to your next order. This decision is final. You are welcome to review again the terms within the link below if you wish. 
  
  Note: To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/25/24, I placed an Aldis order to be delivered to my home, in the amount of $127. The DoorDash delivery driver was given my apartment building number and apartment unit letter. The driver delivered my order to the wrong building. DoorDash was notified of this, yet refused to give me my money back or have my order redelivered. They are claiming that it was correctly delivered because the unit number is the same. There are several of the same unit numbers. The driver went to the wrong one. I have proof that no activity came to my door during the time in which my groceries should have been delivered, as we have cameras on each unit. I have had no success in receiving the goods Ive paid for. We live in an assisted living community. We are in fixed incomes. We cannot afford to lose money or food!

  

  Business Response

  Date: 05/01/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  Unfortunately, we cannot approve your request due to our system of record confirming that the delivery was indeed completed to the correct delivery address based on the information provided. 
  
  Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may ***** them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.
  
  ****************************************************************************************
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21633157
  
  I am rejecting this response because: my reasoning is either being disregarded or not understood. My groceries were delivered to the WRONG BUILDING! I live in an apartment complex. So although the DOOR says apt D, it is the BUILDING that was not mine, and was incorrect! This is theft! I never received my groceries and this company has stolen my money. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/07/2024

  Hello, 
  
  Thank you for your response. Indeed, because the building number was omitted from the delivery instructions, our records indicate that the delivery was delivered correctly based on the information provided to our Dasher. 

  Please, in the future, include any and all delivery instructions and be as detailed as possible when inputting the delivery address. For this order, we have determined that no compensation will be provided at this time. 

  We do apologize however, appreciate your patience and understanding. 

  
  Best, 
  DoorDash BBB Support