Business Profile

Food Delivery

DoorDash

Headquarters

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,611 total complaints in the last 3 years.
4,198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Chipotle and received wrong order. Order was for a *******************. Reciept was ripped off. ****** probably realized his mistake. Burrito bowls (which I did not order) clearly showed order was for a *******************. Sent pictures to door dash, they still denied my request for a refund.
Business Response
Date: 04/09/2024
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued a refund to your account for the amount of $90.33. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:04/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I post d this to X.************************* @Michael17344849 @DoorDash_Help @DoorDash In my discription I say we're I am & how I am dressed. Yet your driver tried to drive off with my order instead of stopping in front of the building. I am walking on an injured foot & had to chase after the driver on foot while yelling for them to stop.
Business Response
Date: 04/08/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following:

Name of the merchant
The date of the order
The total charge
The email address used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Business Response
Date: 04/17/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following:

-Name of the merchant
-The date of the order
-The total charge
-The email address used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/18/2024

Complaint: 21541521

I am rejecting this response because:
I told Door Dash this already via X.

*************************

@Michael17344849

Apr 7

@DoorDash_Help
@DoorDash
In my discription I say we're I am & how I am dressed. Yet your driver tried to drive off with my order instead of stopping in front of the building. I am walking on an injured foot & had to chase after the driver on foot while yelling for them to stop.

*************************

@Michael17344849

@DennysDiner
"******* **************************************************************************** April 7, 2024 at 12:50 AM"

On Tuesday, April 16, 2024 at 10:11:50 AM EDT, ************************* <******************> wrote:

DoorDash
Order Details
*******
****************************************************************************** 7, 2024 at 12:50 AM
Download ReceiptHelp

******* L400 ****** DrivePetersburg, ** 23805
Order Details

1Wavy Cut French Fries

$4.59

1Garden Side Salad
Light Italian
$5.79

1Build Your Own *************** Eggs, 2 Pancakes, Potatoes, English Muffin, 2 Eggs
$14.38

Subtotal

$24.76
Delivery Fee

$6.99$0.00
Service Fee

$3.71$1.24
Estimated Tax

$2.92
DoorDash Credits

-$6.77
Dasher Tip

$3.00
Total

$25.15

Payment

Visa...6527
4/6/2024 11:43 PM
$25.15

Sincerely,

*************************
Business Response
Date: 04/19/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

Thank you for providing the needing information so we could locate the order, we have issued a full refund for the order $25.15 USD. Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.
The Dasher has been blocked from delivering to you for Rude / Extreme Poor Service

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tonight, I ordered from Wingstop. Last minute decision. Its late, a lot of intoxicated drivers in my area of *******. Im watching my order in the app periodically, and a dasher never arrives to pick up the order. The store ended up closing, I called my self after waiting an hour and a half for my order. I reach out to support and of course they dont even want to compensate or refund the order. I just want my money back. Please this is ridiculous, makes absolutely no sense whatsoever. A thirteen minute wait for an agent with no resolution. A dasher never showed to pick up my order, I never received my order. They need to fix this! All I asked was for silly credits to place an order from somewhere else. I had 10 credits I placed toward my ***** order. Very frustrated because I barely have bad run ins with this food company.
Business Response
Date: 04/08/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We can confirm you were refunded a total of $32.91 in credits to your account. These credits will be available to use at any time.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:04/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a chicken basket with fries from Dairy Queen it had raw chicken, raw fries, I ordered a mocha moolatte and it was chemical tasting, I ordered a hunger buster with cheese and got a burnt burger with nothing but some sickly looking lettuce and no mustard or pickles or anything, also paid 2.00 extra for ***** size and got a half empty small order of raw fries. Asked for a refund and was denied! Really?!
Business Response
Date: 04/08/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We can confirm a credit of $26.26 had been issued for this order, the credits were then exchanged for a refund. Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/08/2024

Complaint: 21541222

I am rejecting this response because:
I was told to read the community guidelines that I agreed to when signing up to Doordash? Meaning that you deny any refund to anyone who complains because *** can? I am am closing my account and will never ever do business with you again! I had to keep calling in order to get this resolved! I should not have had to do that! I am further reporting Doordash to the *** snd SEC and the attorney general. You either learn how to treat your customers or continue to deal with them under false advertisement and we will **** People are getting tired of the bs!!!!!!
Sincerely,

*********************************
Business Response
Date: 04/09/2024
Hi *******,

Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback.

Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:04/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting Dec 23, 23 I started receiving messages from Doordash that I had placed orders through them. I would respond that I didn't order anything and no response. I called them multiple times since then and would send screen shots of the messages explaining someone was using my phone # to place orders. EVERY single time they tell me that they will take my phone # off the account of someone named ******* and I wouldn't have to worry about them ordering using my phone # anymore. Each time I'm also told I will be contacted within 48 hours by someone form their security team and it NEVER happens. I have all email correspondence for proof. I want Doordash to remove my phone # from the account. I have never had a doordash account ************************'t want my # to possibly be being using frauduently.
Business Response
Date: 04/08/2024
Hi ********,

Thank you for reaching out to DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

Please note that at this time we have escalated this issue internally for thorough review and you will receive information soon regarding an update and/or next steps. Be on the lookout for an email where you will be receiving more info on reference number 584488699.

You are welcome to reopen this complaint if you have any other information to add in the meantime. We appreciate your patience while we work on resolving this issue for you.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:04/06/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was delivering for Door Dash and was given a double order. One store was closed and the other store had already had 3 people sent out. Both errors on DoorDash. I called to at least get my gas comped and Door Dash refused even though it was their error. I was told they dont compensate even if its their mistake.
Business Response
Date: 04/08/2024
***************,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect.

We can confirm that both order from ****'s (8149) on April 6th were successfully delivered. No further compensation will be issued at this time.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/08/2024

Complaint: 21540724

I am rejecting this response because: it was not Arbys. It was a double dash of Burger King and Chilis. Chilis had already been delivered and they told me I was the third driver to show up. I wrote all of this in my complaint. I also called Door Dash. No solution was given. I would like the driving fee of $4 for both places since the error was on Door Dashs.
Yes the complaint may seem silly over $4. But this isnt the first time they have done that. They clearly do not care, nor can they bother to actually read the complaint as you can see. Its time they are held accountable for their actions.

Sincerely,

*************************
Business Response
Date: 04/09/2024
Hi ********,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have issued a one time courtesy payment of four dollars to your account. We appreciate all of the effort and care you put into being a dasher on the platform. Thank you for contacting us with your feedback.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used my dasher direct card to make a purchase yesterday. The transaction was declined twice and I had available funds. I checked my account and saw that the two decline transactions still had the amount debited from my account. I already took it up with the merchant who has no power to do anything since it was a decline transaction, and doordash is refusing to take responsibility or make any effort to reimburse me. $4 might not seem like much, but that's money I work for, and this is about the sixth time this has happened with this car. I've already lost upward of 50 to $60 due to the same issue, and have never received a ***** back for it. This was the only way I figured maybe they would actually pay attention and take this seriously. I've been working for doordash for almost 4 years, and their business practices only become more suspicious by the minute. Something needs to be done about my missing money and the fact that this is something that has occurred on multiple occasions.
Business Response
Date: 04/09/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

From our end, the transactions appear completed; however, you should have received contact from the Payfare team as they have provided a $3.98 goodwill credit to the account. Along with advising to contact the merchant if the merchant is overcharging or not processing refunds properly, and if this continues to use a different gas station. At this time no further compensation will be provided.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order via DoorDash at Lowes. I was offered a coupon for 20% off my first purchase via DoorDash at Lowes which I used - it saved me $20.My ****** called and said he was at the checkout but it was taking longer than expected and he was running late. I said no worries. I then received an email 15 minutes later that my order had been cancelled due to at item being out of stock. Obviously it wasnt if he was checking out - no idea what happened. I contacted customer service to request my one time use only coupon be reinstated so I could place a new order for the exact same product with another Dasher. He said it couldnt be reinstated. I requested my issue be escalated - he said I would receive a call. I asked when - he ended the chat on me without responding. The escalations rep called 15 minutes later. All he did was read from a script and promise to take my feedback. I asked if the coupon could not be reinstated could I have a credit for the discount I received so I could place the reorder - he said the computer wouldnt let him. I asked him to escalate his computer issue - he said there was no one who could be contacted beyond him. Its not my fault the Dasher cancelled my order after telling me he was on his way. I do not understand why this issue cannot be remedied and only my feedback can be noted. There is no logical reason why I cannot be credited back everything from my cancelled order - both the monies I paid and the discount off a future purchase.
Business Response
Date: 04/08/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have issued the remaining $28.24 in credits to your account for the discounts used to place the order at ******. We apologize for the inconvenience this has caused and appreciate your feedback regarding this situation. We appreciate all feedback from our customers so we can continue to improve our process and policies.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/09/2024

Complaint: 21540495

I am rejecting this response because: there are no credits in my account as promised. Its been 24 hours?

Sincerely,

*******************
Business Response
Date: 04/10/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

Our deepest apologies as it doesn't seem you the credits applied to the account the first time. We have issued a total of $35 in credits, $28.24 for the order and the remaining as a courtesy for the inconvenience. We see they are applied on the account now, they will be available to use at any time.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 04/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:04/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I oder food and they didn't deliver all of it I contacted them and I had to render and pay for a 2nd delivery fee thay they weren't willing to take care of because they messes up my order
Business Response
Date: 04/09/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

As a one-time courtesy at this time, we have issued you additional credits of $7.00 for the inconvenience. No additional compensation will be provided.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:04/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed an order for a burrito bowl from the local ************** ordered it through DoorDash. When I received it, there was a huge hair INSIDE of my food. I contacted customer service MULTIPLE TIMES, with every one either ignoring me or turning me away. I have provided multiple pieces of evidence, my refund request was denied multiple times. I want a refund plus credits.
Business Response
Date: 04/09/2024
Hi Kabria,

Thank you for contacting DoorDash BBB Support.
Upon a thorough review of your accounts histories and orders, unfortunately, we are unable to approve your request due to the amount of previous compensations on your account's. This decision is final. You are welcome to review again the terms within the link below if you wish.
To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support

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