Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DoorDash has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  C-390 Osborne St Winnipeg, MB R3L 1Z9

• 

  DoorDash

  502 - 67 Mowat Ave Toronto, ON M6K 3E3

• 

  DashMart

  2506 East Schiller St. Philadelphia, PA 19134

• 

  Door Dash Food Delivery

  5825 Glenridge Dr # 214 Atlanta, GA 30328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for door dash on 4/30 for a veggie burger and okra when I received my order it was for a beef burger wings and fries I am 100 percent vegetarian and do not eat meat!! Obviously there was a missed up in my order the Dasher admitted he had multiple order which I received someone else food door dash took my money and didn't even offer a refund

  

  Business Response

  Date: 05/02/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $24.30,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash!!!! My dasher brought me the wrong order and only 1 drink. For all the money spent and extra fees you would doordash would do better.... I asked for a refund . Provided photos that there was only 1 drink also the dasher photo showed that there was only 1 drink. I also submitted screenshot of the dasher apologizing for getting the order incorrect. Door dash still didn't issue a refund ...said it was against policy

  

  Business Response

  Date: 05/02/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of  $38.49 USD,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June of 2022, me and my wife have been charged $9.99 per month. We had cancelled DashPass and removed all payment methods from the account. However, they are continuing to charge us. *********** cant block the payment as they say DoorDash is a merchant they are unable to block, PayPal has said the same, and DoorDash claims they have no record of charging us. This is despite me having the credit card statements going back to June 2022 showing they charged us. They refused to escalate and said our only recourse is to take it up with the bankwho says they cant block DoorDash. They have literally stolen from us for almost a year now, and are absolutely zero assistance in resolving the issue.

  

  Business Response

  Date: 05/02/2024

  Hi *****,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

  We would be happy to look into this for you, however, we couldn't find the charges you are referring to with the information you've provided.

  To further assist, please provide the following:

  Last 4 of Card: 
  Zip Code:
  Expiration Date:
  Amount:
  The email address connected to account:

  Please Note: We will need all of the above details to investigate the issue.

  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

  We appreciate your continued support and patience as we look into innovative ways to improve our service.

  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21648515
  
  I am rejecting this response because:

  There is no way to respond with this information and I am not willing to respond with that info in a public forum. Please provide direct email address to provide the information to. 

  Furthermore, I have received this response before after providing said information. I cannot control that DoorDash has no record of the transactions--what I do know, is DoorDash IS continuing to withdraw money from our account.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/08/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support.

  Any personal details you share on our platform will be automatically concealed on the public portal, safeguarding your privacy. Should you still have reservations, we're here to support you through a private internal channel. Your privacy and comfort remain our foremost concerns.
  
  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

  Best, 
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door Dash- worked a 12 hour shift, ordered my kids A cheeseburger happy meal and a quarter pounder with bacon meal. I only received the happy meal and the drink too the quarter pounder meal. I called customer service with **********************, sent them a picture of the receipt and the order that I received and they refunded me back $1.80. I asked for a supervisor they said they did not have one available and I would have to wait 24 hours. Then when I tried to contact them online, they said the order was final. So basically I did not get reimbursed for my mail. The quarter pound of mail was $12 and some change and I did not receive it. The driver working for the company told me to call DoorDash and they will handle it. When I asked him where is the rest of my food? He was very rude and said he didnt know call DoorDash so nothing was resolved.

  

  Business Response

  Date: 05/02/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $23.36. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am frustrated with this service. Today I ordered using DoorDash, my food arrived in sealed bags and in a timely manner. However upon opening my bags I realized that yet again I did not receive all of my items.(this has happened several times now) When prompted to DoorDash to report the mishap the only resolution they gave is to refund for the cost of the items that I did not receive. Which is okay except for in order for me to reorder for the things that I still needed that I already purchased but did not receive it was going to cost twice as much as the food being ordered due to delivery fee and tip, that I would have to pay AGAIN at no fault of mine. The only resolution they provided when I requested to speak with an agent. The agent said I could be refunded for the tip. I did not completely understand that statement so I stated that I did not want that to happen if the tip was being taken from the dasher as it was not her fault. The agent quickly responded with no answer to that statement and ended our chat. I clicked to reconnect to an agent and confirmed that they took the tip from the dasher and if so to put it back, so they did. This is ridiculous to me, I already pay for this service monthly, spending over a certain amount makes me eligible for free delivery as often as possible so re ordering only a couple items already costs more, I realize prices are higher than in store as I realize this is a convenience we are paying for but I do not agree that I am not full refunded for the entire amount that I paid due to mistakes made by the store or that some type of reorder to be done on their end to omit the extra charges to make things right.

  

  Business Response

  Date: 05/02/2024

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $39.17,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash has randomly terminated my dasher account for the second time since I started doordashing in late October of last year. And once again there is no reason for the termination. I have been top dasher every month since I started dashing. I have had no issues and a high door dasher rating every month. But for some reason doordash's automated system likes to deactivate my account. The deactivation page sites fraud, but I haven't committed any fraud during my more than 2000 deliveries. I have filed a reactivation appeal but the policy gives them 10 business days to investigate what happened. I dash every day and look forward to the weekly door dash income that I get. So for me to have to sit and do nothing while they investigate something that didn't even happen is insane to me. I would like my Dasher account reactivated in a more expedited manner. The first time I was deactivated it only took them a day to determine that nothing had happened and they reactivated my account. I don't see why the same can't happen now.

  

  Business Response

  Date: 05/02/2024

  Hi FIRST_NAME, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  Our specialized team reviews your appeals and makes decisions based on the Dasher Independent Contractor Agreement. After looking into your account, our system shows your account has been ******************************** to account activity that violates our DoorDash Independent Contractor Agreement (ICA), and the Deactivation Policy. 
  
  You can find a reason in your deactivation email sent from no-****************************** with the subject line 'Your DoorDash account has been deactivated'. At this time, there is no further information I am able to provide. This decision is final. 
  
  If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on DoorDash last night/this morning at around 1:05 AM. My order was confirmed around the same time. I ordered from 7-Eleven, which I do at least once a week, and the order included alcoholic beverages. I got a notification that the order was delivered at 1:36 AM but The Dasher did not call or ring my bell. In addition, you need to scan ID in order to complete an order that includes an alcoholic beverage. I called Doordash, and they said when I submitted a complaint through the chat feature order had been submitted and it will arrive around 2:44 AM. I called back around 3 AM the rep told me the order was not resubmitted but she was going to add some information to my initial complaint. Doordash declined to refund me twice! I just want my $17.26 back. I asked for a manager when I called this morning and one was supposed to contact me within the hour, of course no one did. This service is defrauding people and keeping their money. I am entitled to a refund for products that I never received. The proof that I didnt receive it is The fact that the customer support informed me, the items were returned to 7-Eleven, but they are still refusing to give me my money back. This is technically stealing. To make things worse, I just checked my DoorDash app and saw that I was refunded $1.47. This is a joke.

  

  Business Response

  Date: 05/02/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $17.26. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 packs of indoor potting mix from Lowes on doordash. They substituted them with completely different items without my consent. I noticed it while the driver was delivering the order and contacted DoorDash. They told me to wait till the order was complete and itll be resolved. However, I contacted DoorDash again for full refund and they rejected without providing a reason.

  

  Business Response

  Date: 05/02/2024

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  Upon review of your recent order at Lowes, it appears our support team has already assisted you in receiving a refund and credit for this issue. No additional compensation will be provided for this order. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21647616
  
  I am rejecting this response because the customer service was useless and never provided an actual resolution
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 05/03/2024

  Hi ***, 
  
  Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback! 
  
  Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Door Dash during February, March and April of 2024. Door Dash took payment out of my bank checking account and also billed Pay Pal credit for all my purchases. I tried calling Door Dash and after 35 minutes of being on the phone explaining the situation, I was hung up on. It seemed to me that they were avoiding the problem and didn't want to admit what they did.

  

  Business Response

  Date: 05/02/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We can see your purchases going back to February 11th 2024 are set to PayPal as the payment method. Before this date the payment method was MasterCard 2232. If this is not the preferred payment method we recommend updating your account so that your default payment method is accurate. Below you can see more information on how to do this: 

  *******************************************************************************************************************

  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21647559
  
  I am rejecting this response because:
  They didn't address the issue of charging my PayPal account and at the same time taking the money from my checking account. 
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/08/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We can confirm that DoorDash is not charging you twice for the orders placed. The payment for the orders comes through PayPal, therefore, it seems this issue resides with PayPal and your bank directly. If your card is tied to PayPal that comes from your checking account, that's why the charges are coming from the checking account. We suggest contacting PayPal about the settings for your account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21647559
  
  I am rejecting this response because: I know that I was double  charged using my PayPal account and using my checking account.   ********************** is trying  to pass the buck .
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/10/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We highly recommend contacting your bank and PayPal for further assistance on this issue. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 30 2024 through doordash. I complained when they failed to deliver the happy meals ordered. They sent the chocolate milk but didn't deliver the kids meal. So the child in my care did not get her meal! A 4 year old. Doordash has refused to refund anything not even the happy meal I didn't get. I also submitted pics to doordash on their chat platform. I am unable to recover the pics because they closed that chat. This is an on going thing with them just stealing our money idc how many times I may complain it's my moneythati worked for and they do not have authority to keep my money without delivering what I ordered. Thats their and I will press charges. Not over 30 dollars but the 56 order I made that they didn't put toppings on my pizza and the one where someone stole my food and never showed up with it. I am prepared to go further of the BBB doesn't resolve this

  

  Business Response

  Date: 05/02/2024

  Hi *********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $16.89,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support