Business Profile

Food Delivery

DoorDash

Headquarters

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,998 total complaints in the last 3 years.
4,559 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i placed a doordash order on january 7th. the order was picked up then cancelled by either the store or the dasher. i contacted and spoke with 3 different agents trying to get a refund for my order as it was not particularly cheap. they made it seem like i cancelled the order but i just wanted the order reassigned. they wont give me my refund and i refuse to move forward without some sort of compensation from them. the agents were very rude and didnt comply with my reasonings. i have the proof my account was charged twice and that the order was cancelled and not refunded.
Business Response
Date: 01/23/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We have processed a full refund back to the card charged. This amount is aligned with the details of your order.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I do not receive my refund within the next week or two, I will be contacting again. Thank you for resolving the issue.

Sincerely,

*******************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door Dash has become very lazy and *** with their policies. I recently received my door dash order to find that it was not within the right temperature. The safety seals were broken and to top it off, my order was completely incorrect. It seemed as if the driver had my order for hours and was tampering with the food. However, I did try to resolve it with Door dash directly and they declined to give me a refund. **************** agents were not sympathetic and would hang up on me. No action was taken to assure me customers are always correct. Everyone works very hard for their money and to say the least, my order was not cheap. I wouldve simply appreciated an apology, sympathy and the situation rectified. I received the opposite!
Business Response
Date: 01/24/2024
*********,

Thank you for contacting DoorDash BBB Support. We are sorry that you had a disappointing experience using our service. Unfortunately, we are unable to approve your request because your account details do not meet our requirements for compensation.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/10/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door Dash has locked me out of my driver account, and Im unable to get a human that speaks English and lives in ***************** to assist me with my concern. I get referred back to emailing customer support every time, which leads me back into the same circle. My account was locked by a door dash, and they refused to update my phone number on my account to allow me access to my driver account. Ive sent several emails and made many calls, all to just get false information and no resolution.
Business Response
Date: 01/24/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

We would be happy to look into this for you. Can you please provide the below information so we can look into your account?

Dasher email:
Lifetime Deliveries:
Start Date with DoorDash:
Date of Birth:

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/25/2024

Complaint: 21118384

I am rejecting this response because you have asked more information to better assist me the information is listed below to my best ability
Number on my dasher profile is ************ witch needs to be updated to ************

Email in account is **********************************
Start date was in 2021
DOB 10/26/1990
Total deliveries is less then 50 cant tell you exact number as I didnt drive much before being locked out due to my number changing and no way to update it past the 2 factor you have setup in place .

Sincerely,

*************************
Business Response
Date: 01/27/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

Please follow the instructions below to update your contact information:

If youre updating only your phone number:

For the Dasher app: If youre on Android, please go to Account Details. If youre on iOS, please visit your account details under the Account tab on the app, then tap Profile tab. You will be able to update your phone number through this method once youve completed the 2 Factor Authentication verification. Please keep in mind the verification process must be completed and cannot be bypassed for any reason.

For the Consumer app (iOS only): Download the DoorDash consumer app, log in using your Dasher account details, tap on the tab Account, and then tap on Personal Information. You will be able to update your phone number once youve completed the 2 Factor Authentication verification. Please keep in mind the verification process cannot be bypassed for any reason.

For DoorDash.com: On your desktop or mobile browser, please visit DoorDash.com and log in using your Dasher email and password. Click on the three lines to your left hand side and go to Account. You will be able to update your phone number once youve completed the 2 Factor Authentication verification. Please keep in mind the verification process cannot be bypassed for any reason.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/29/2024

Complaint: 21118384

I am rejecting this response because:

again Ive explained I do not have access to the old phone number on file . Please close my account if your not going to update the phone number .

Sincerely,

*************************
Business Response
Date: 02/01/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

We have updated your phone number.

We thank you for taking the time to provide feedback. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/01/2024

Complaint: 21118384

I am rejecting this response because:
My phone number was updated but now its asking me to re-create a new account. Meaning its deleted my old one updated and now Im still unable to sign in to it .
Sincerely,

*************************
Customer Answer
Date: 02/01/2024

Complaint: 21118384

I am rejecting this response because:
My phone number was updated but now its asking me to re-create a new account. Meaning its deleted my old one updated and now Im still unable to sign in to it .
Sincerely,

*************************
Business Response
Date: 02/03/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect.

We apologize for the inconvenience. We have found the correct account and updated the phone number as requested. Thank you for your patience.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/05/2024

Complaint: 21118384

I am rejecting this response because:
Im still unable to access my account. Once I typed my phone number in and put in the code. It tells me my email is invalid matching that phone number witch isnt possible I know the email witch is **********************
Sincerely,

*************************
Business Response
Date: 02/08/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect.

Please use the correct email ending **************.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 02/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it May Concern,DoorDash has been charging me $9.99 a month for a service I did not agree to for a whole year. I asked them politely to remove charges. They agreed to remove 3 of the twelve charges they had made to my account, I submitted them proof where those charges were made. They credited $9.99 which is pending and then charge me again $9.99 which is pending as well. I tried to delete my ****** payment information from DoorDash and it does not let me, DoorDash told me to cancel my account with my bank and open a new one and to file a claim. I said there is no way I can do that that is an incredible inconvenience to me since all my payments, direct deposit, and many transactions I make with this account. They refused to help me. I told them I was going to report them to you and my bank and they didn't care. I have emails, bank statements. If you can please help me by having them remove my bank information from their system and site, also refund me at least the past 3 months. Thank you for taking the time to read this.
Business Response
Date: 01/24/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry that you had a disappointing experience using our service. Unfortunately, we are unable to approve your request because the DashPass benefits were used. The account is used under the same household.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My colleagues purchased a Door Dash gift card for me worth $150 in September 2023 to help my family get food while working through the aftermath of my mother's death. I had never used Door Dash, but downloaded the app and redeemed the credits on my account. They since have also purchased an additional $100 in credits, which have been added to the account.I have never been able to place an order with Door Dash. Each time I try, I get the same error message saying that I need to change my payment method. I've attempted to order using multiple credit cards and a Venmo account as back-up to the pre-loaded credits. I've checked with my banks to make sure there are no blocks on their end. Orders never go through, so I've never been able to redeem these credits.I've contacted customer support on many occasions, sometimes by phone and sometimes via chat. Each time, they give me the same solutions (delete the cards, re-enter, verify by scanning, etc.), none of which work. My case has now twice been escalated to more specialized teams with no results. The reference number for this case is in the *** documentation accompanying this complaint.The last time I heard from Door Dash regarding my account and ordering difficulties was December 11. This was following a phone call where I was told the issue was with the Door Dash security features, something that needed to be fixed on their end. I was told that the case was being escalated again to "a specialized internal team to respond quicker" (quoted from the email I received). I've contacted them several times since then requesting information, but have not received any updates.This is getting very frustrating. My colleagues have spent a lot of money on credits that Door Dash has made it impossible to redeem. I question the business practices of Door Dash if they collect money and won't fix the problem they admit is on their end.
Business Response
Date: 01/26/2024
Hi ***,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

Unfortunately, we are unable to approve your request due to the activity that violates our Terms of Service. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 01/27/2024

Complaint: 21117622

I am rejecting this response because: nothing has been resolved! After reading through the Terms and Conditions the solution I should follow is filing an Informal ***************************** with Door Dash so that they can be the arbitrator on whether their own support and service has failed the customer? So ********************** gets to be the judge of their own actions? Talk about a biased and rigged system!

I will certainly be filing an informal dispute resolution conference. I still reject this response because it's pretty much the exact response given to everyone who files a case against Door Dash. There's nothing here that tells me that they're even listening to the concerns of their customers, which just adds to the shady business practices Door Dash apparently likes to engage in.

Just to add one more piece to this, why is it I receive an email right after Door Dash responds to my BBB case saying that I contacted support, when I haven't contacted them since I filed this complaint (screenshot attached)?

I very much reject this response and would like to have this issue resolved.

~ ***************
Business Response
Date: 02/01/2024
Hi ***,

Thank you for reaching out to DoorDash BBB Support. We understand these types of situations can be frustrating.

We do not believe that an informal resolution conference would be productive at this time. If you so desire, we will agree that you can proceed to initiate an arbitration without participating in an informal resolution conference.
To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 02/03/2024

Complaint: 21117622

I am rejecting this response because: You are correct that it is frustrating when false claims are made about me contacting support. It is frustrating when I did contact support for months, rarely hearing back about any updates regarding my account. It is frustrating that in your response here you are suggesting something that violates your own Terms and Conditions in skipping an Informal ****************************** As your Terms and Conditions note (screenshot attached with relevant lines highlighted), an informal dispute conference must be held BEFORE going through arbitration. I have already emailed (on January 27, ****, screenshot of email attached) requesting this and am expecting to have a conversation with someone from Door Dash regarding this matter before, and hopefully without, needing to pursue arbitration.

Sincerely,

***************
Business Response
Date: 02/12/2024
We have already clarified our policies regarding this inquiry. There is no further information we can provide at this time.
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/2/24 a doordash dasher took it upon herself to cancel an item in my order, when it was communicated with her via phone, through doordash's app, what alternate item to get. I cancelled the entire order and was supposed to be refunded the entire order amount for $29.50, plus the $3.00 tip. At that time I also requested my doordash account be closed, as most of their dashers and customer service reps are HORRID! **************************** with the company is just not worth the trouble. I have not received my refund as of yet. Please refund my money ASAP.
Business Response
Date: 01/24/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

A refund of $9.01 has been issued to your account. If you notice any additional charges, please contact your financial institution as we have only charged the amount mentioned.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 01/24/2024

Complaint: 21116890

I am rejecting this response because:
I literally just looked over my December 2023 and January 2023 Bank history and there's no refund from Doordash
There is also, money owed from an order earlier that same day where the dasher cancelled the order and my money was refunded in credits $20. My account with ********************** is canceled so I have no way to access Doordash and use the credits so I need to be refunded for the money used for that previous order too.
*******************
Business Response
Date: 01/26/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

After thorough review, our records show the transaction has been voided, according to your card issuer and the funds have been returned! At this time, no refund receipt could be generated on our end due to the charge itself being removed and the funds never being taken out. Our systems do not have additional details, so we recommend reaching out to the card issuer to verify this status. Thank you for your patience!

We thank you for your understanding.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/10/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For my DoorDash order on 1/8/24 with ************* I got this order but clearly it was the wrong food. I did not order this (please see the photo) and I am very upset. Please refund me. DoorDash denied my claim despite blatantly seeing it is wrong, verbatim. Please refund me for this order to my original payment.
Business Response
Date: 01/24/2024
Hi ********,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have processed a $47.26 refund and sent a confirmation email.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been working for Door Dash off and on for the past several years. I have found over time Door Dash tends to punish drivers who work for them for their own mistakes and/or technical issues on their app. That being said even if you call customer service they will go along with what you are saying and say "Everything is fine. We advise you to simply continue dashing in order to keep your ratings up." It's one thing if there is a mistake that is my own fault, but to hold drivers responsible for their own mistakes or technical issues. (like the app malfunctioning disrupting your order, and the customer put in a complaint against you that is not your fault.)Something else that has happened to me; I will be driving on the highway, and Door Dash will be trying to send me notifications for orders while I am going 70mph on the highway. I understandably don't respond as I am first trying to reach the scheduled location. We'll, I put a report in to them about this and wanted to make sure this wouldn't affect my acceptance rate which effects the amount of orders you get and quality orders you get. They tell me they can do nothing for m. As a result, I am held responsible for their own safety issues Door Dash does not want to address.
Business Response
Date: 01/24/2024
Hi *********,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

We would be happy to look into this for you. Can you please provide the below information so we can look into your account?

Dasher email:
Lifetime Deliveries:
Start Date with DoorDash:
Date of Birth:

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/8, a doordasher driver delivered my order to the wrong address. I know it was wrong because a picture was uploaded of where he left the order and it was not my house. I contacted doordash for a refund of my money as the product was never delivered. They denied my claim. I appealed citing the picture showing the wrong address. The supervisor contacted me and said they would not refund my money because I had received a refund in the past when they did the same exact thing. They have kept my ***** because THEY screwed up before. I received no product and yet they will not refund my money. I can provide photos taken by door dasher drivers of deliveries that have occurred at my house to compare with the delivery at the wrong address.
Business Response
Date: 01/24/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have processed a $20.50 refund plus a total of $5.00 credits and sent a confirmation email.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 01/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Caterer
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/31/23 I ordered alcohol through Door Dash. Driver arrived and needed to see ** to scan. ****** did not know how to scan the ** provided so he said he could not give us the merchandise. Contacted Door Dash for a refund. Specialty Team stated they could not give a refund for the product we never received due to technicalities? Unsure of the reason. Tried to respond back via email but this option was not available. Basically we paid $88.04 for product we didnt receive because the driver did not know how to figure out how to scan an **!!!
Business Response
Date: 01/24/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have processed a full refund back to the card charged.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

DoorDash is BBB Accredited.