Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DoorDash has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  Door dash

  2428 Wisconsin Ave NW # 3D Washington, DC 20007

• 

  Door Dash

  5610 Crawfordsville Rd Indianapolis, IN 46224

• 

  Door Dash Food Delivery

  5825 Glenridge Dr # 214 Atlanta, GA 30328

• 

  Doordash

  16650 n kendall drive #212 Miami, FL 33196

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26 2023 I placed an order on their app at one of the restaurants that they offered after waiting 45 minutes my food arrives cold and raw practically eatable.. I called the restaurant first who responded with call DoorDash for a refund well I called them and they offered 6 dollars credit on a 20 dollar order. Not even close to what I spent ..This is the 3rd time where I been cheated out of my food and money ordering from this company.. its a complete scam! Especially when it comes to refunding and restaurant that they promote.

  

  Business Response

  Date: 11/01/2023

  Hi Darneshia, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  Upon review of your recent order at Copper Mule Table and Tap on October 26, 2023, we see that your order was placed at about 6:26 PM CDT and had an estimated delivery time of about 7:17 PM CDT. We see your order was delivered around 3 minutes earlier than originally quote at about 7:14 PM CDT. 

  In addition to the $6.00 our support team provided you for this issue, as a courtesy, at this time, we have issued credits to your account in the amount of $15.84 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $14.53 for my order its was wrong I wanted a regular pepperoni stuffed crust pizza it was a regular cheese pizza it was cold an the bread sticks where over cooked then when I complained they only gave me $3.90 back what the h*** so i called an she was like basically there is nothing more for me she can do that is not acceptable at all then they are false advertising

  

  Business Response

  Date: 11/01/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  Upon reviewing your recent order at ************** on October 26, 2023, it appears your order was placed at about 5:57 PM CDT with an estimated delivery quote time of about 6:51 PM CDT. A ****** was assigned to your order quickly and your order was delivered at about 6:40 PM CDT, having arrived around 11 minutes earlier than quoted. We also see that you had ordered a cheese pizza and there was not pepperoni selected on your order. 

  Our support team provided you with a refund in the amount of $3.90 to your original payment method for this order. As a one-time courtesy, we have also credited your account at this time in the amount of $5.00 for the inconvenience. Credits are available immediately and automatically apply to your next order. No further compensation will be provided for this issue. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought food from Wendys and once I received my food it was cold I contacted DoorDash and told them they said that they couldnt do anything about it so I asked for my refund and they told me no i just want my money back so i can feed my kids.

  

  Business Response

  Date: 11/01/2023

  Hi Emein, 
  
  Thank you for contacting DoorDash BBB Support. Unfortunately, we are unable to approve your request due to the amount of previous compensations on your account's. 
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward. 

  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. 
  
  We thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20787996
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************

  i only have 2 transactions with my new DoorDash account and yall rejected both of my refunds I want my money back or im taking DoorDash company to court 

  

  Business Response

  Date: 11/02/2023

  Hi Emein, 
  
  Thank you for contacting DoorDash BBB Support. Unfortunately, we are unable to approve your request due to the amount of previous compensations on your account's. This decision is final. 
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25 I placed an order through door dash. I don't speak English well and my wife walked me through setting up the app to get the order in for my wife and kids. After some trouble I was able to place the order. The order was left at the door. I advised my wife that the order was there and when she came out she did not see the order. I called doordash to let them know the order must've been taken and I needed a refund. I spoke to several people. I was hung up on multiple times. I was called a liar and told I would not get a refund. Myself never using doordash before seems as if I was scammed. Possibly the driver took the photo of the food and then took the food with them? I'm not sure exactly what happens I checked with my neighbors and they did not see the food either. I was treated very unfairly and am still waiting for a refund that I was told I would not be getting.

  

  Business Response

  Date: 11/01/2023

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We sincerely apologize for the issue with your order. We have issued credits to your account in the amount of $94.61 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash keeps charging me a service fee that is not present when I agree to the order. The customer service reps do not seem to understand. I don't think you are allowed to charge someone an amount that they do not agree to. I would like someone to go over my orders for the last few weeks, refund the service fee that was not showing when I placed the order, and fix their site, so that it DOES show up before someone clicks "PLACE ORDER."

  

  Business Response

  Date: 11/01/2023

  Hi Jo, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  It appears our support team has already assisted you with this order issue by providing you a full refund in the amount of $20.97 back to your original payment method. You will not be provided any further compensation for this order issue. 

  Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/23 I did a order for *****'s and the driver was late and my food was left sitting there at *****'s for a long time and it was cold and sloppy and the soda had hardly had any ice in it I spoke with the manager and they said my order had been sitting there for a while and doordash won't do anything about it

  

  Business Response

  Date: 11/01/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. Unfortunately, we are unable to approve your request due to the amount of previous compensations on your account's. 
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward. 

  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20787753
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7th I ordered from DoorDash my dogs food through the local PetSmart. The food supposedly expired in October despite the order being in July. There was a foul smell from the bag after a day causing my dog to be sick. I attempted to dispute the issue with DoorDash directly more times than I can count to no avail. Contacted PetSmart as well. What I can only guess happened is that my dasher took their sweet time to deliver the order causing the order to spoil. Therfore I spent almost ***** on a bag of FreshPet for it to be thrown out? I disputed it with ************ but they told them they delivered what I asked for. There was never any question they didn't deliver it. There are a NUMBER of non delivery / fraudulent charges on my cards from DoorDash that I am disputing and taking legal action on also. But this issue was relating to the food quality and PetSmart said to contact DoorDash.

  

  Business Response

  Date: 11/01/2023

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following: 
  
  Name of the merchant 
  The date of the order 
  The total charge 
  The order issues you experienced 
  The email address used to place the order 
  Address of the merchant
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support 
  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20787422
  
  I am rejecting this response because:

  I already provided this information about **** times. And I dont have access to my DoorDash account at the time. So it was placed in July card ending in **** with PetSmart through DoorDash. And Ive already reached out to them but it was the dashers fault not keeping the food fresh because the food wasnt expired or anything
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/02/2023

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  At this time, we were able to locate the charge mentioned from an order on July 6, 2023 for $38.39 to the card you mentioned on an account that appears to have been deleted per your request. We have processed a refund at this time for this charge to return to the original payment method as a one-time courtesy. In the future, please make sure to reach out about order issues within 3 days of the order issue. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However there are also many charges DoorDash charged that were fraudulent or not delivered that I am seeking a refund for 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 10-26-2023 I ordered a meal from DoorDash and the food came from Sonics I was eating my meal when I chewed on a bug of some kind I immediately contacted DoorDash when this happened and they refused to give me a refund unleaded I show them medical documentation I already sent them pictures of the piece of the bug that was stuck to my teeth, but they still refuse to give me a refund

  

  Business Response

  Date: 11/01/2023

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  In addition to the $5.81 credits that our support team has already provided you for this issue, at this time, we have also issued credits to your account in the amount of $15.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently got a new phone number. The person who had my number before me is a dasher. They have not updated their number and are still working with doordash. I called doordash customer support because I am getting calls from angry customers not getting their orders and I have never worked for a food delivery company ever. I was told by customer support that there was nothing they could do and I needed to change my number.

  

  Business Response

  Date: 11/03/2023

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  At this time we have completed our investigation into this issue and believe we have come to a suitable solution regarding the Dasher at this time. Please note that if you still receive calls, you may block the numbers calling. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26,2023 I Order From China Wok II I Ordered The Same Thing I Get Everything General Chicken Hot And Spicy With Shrimp Lo Mein No *********** ************** Removed The Comment Box Where You Can Put How You Want Your Food So I Called And Let them Know Hey I Placed An Order On DoorDash Give Them My Name And Order And She Said Okay Will Get It Done . I Received My Order And It Have Vegetables In It And I Am Allergic to Onions So I Couldnt Eat It At All And I Want. A Full Refund , DoorDash Nevwr Want To Fix What Happen When It Comes To My Order I Want My Money Back Now And I Did Provide Pictures

  

  Business Response

  Date: 11/01/2023

  Hi Jahnia, 
  
  Thank you for contacting DoorDash BBB Support. Our support team has already provided credits in the amount of $4.65 for this issue. 

  Unfortunately, we are unable to approve your request for further compensation due to the amount of previous compensations on your account's. 
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward. 

  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20785569
  
  I am rejecting this response because: That Wasnt Even Half Of My Meal 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/01/2023

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. Unfortunately, we are unable to approve your request for further compensation due to the amount of previous compensations on your account's. 
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward. 
  
  To avoid any confusion, for your reference, here are our Consumer Terms and Conditions if you wish to review our policies. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support