Business Profile

Food Delivery

DoorDash

Headquarters

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,609 total complaints in the last 3 years.
4,197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 6 fried chicken wings and 6 jerk chicken wings from ************** they delivered. I paid ***** dollars when delivered by doordash I have 3 wings and 2 side order of 1 rice 2. *****************. I called ************** they said it was doordash fault and they couldnt do anything. I called doordash and they ask me if I want to reorder I said yes they bring 2 chinken wings out! I waited 1 hour both times for the delivery with ******* children crying for food! I called back and ask for refund she said she could only refund ***** dollars automatically back to my account that I didnt get? I want a refund of all my money for the suffering?
Business Response
Date: 08/22/2023
Hi Hazelteen,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

Upon reviewing your order at ************** on 8/18/2023, we see our support team processed a redelivery for you and you received incorrect items. Our support team processed a courtesy credit to your account in the amount of $21.00 for the inconvenience regarding some of your items being incorrect.
At this time, we have processed an additional $20.00 courtesy credit for the issues regarding your orders. Credits are available immediately and will automatically be applied towards your next order. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review our Refund Policy.
We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:08/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 18, 2023 I placed an order for two orders of nachos, I received two burritos. I notified Doordash and they immediately responded my refund was denied. I reached out again and was told my case was escalated and still denied. I tried two more times to get an explanation as to why my request was denied and was told it would be escalated again. I went to the restaurant and they remembered my order and said they gave the driver ******. I spent $39.78 for nothing.
Business Response
Date: 08/22/2023
Hi ***,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

At this time, we have provided a refund in the amount of $39.78 processed to your original payment method and $5.00 credit to your DoorDash account. Credits are available immediately and automatically apply to your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

For future reference, here are our Consumer Terms of Service if you wish to review our Refund Policy.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/18/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a new customer that needed equipments for my daughters first soccer game tomorrow. Im sceduled to work late and would not of been able to make it to dicks sporting goods before closing time. So I placed an order for about $200. Doordash immediately deactivated my account claiming theres suspicious activity! Ive called multiple times to prove it was me making the purchase and there is no such suspicious activity! These useless and incompetent customer service agents keeps giving me the round around, giving generic answers, and Im getting no real help! I demand doordash gives me a proper explanation and to reinstate my account immediately! This is very irresponsible and such an inconvenience! If youre concerned about my account safety turn you speak to the customer! Dont just make rash decisions and leaving the customer in the dark wondering what the heck is going on! Very distasteful first impression already .
Business Response
Date: 08/22/2023
Hi Beloved Gritty,

Thank you for contacting DoorDash BBB Support.

We would be happy to look into this for you. However, we couldn't find a deactivated account related to your information that was provided. Please provide the following so we can locate your account and investigate to see if you're eligible for reactivation:

The email address associated with your DoorDash account
Any additional email addresses used for DoorDash accounts or orders

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/26/2023

Complaint: 20493612

I am rejecting this response because: the email address associated with my account is already included in be compliant! Its ************************** Funny you say you cant locate my account but yet Im still receiving emails about deals that I cant even use since you WRONGFULLY deactivated my account ! Fix this issue !

Sincerely,

Beloved Gritty
Business Response
Date: 08/29/2023
Hi Beloved Gritty,

Thank you for contacting DoorDash BBB Support.

We sincerely apologize for the experience you had while using our service. Unfortunately, at this time, we are unable to approve your request to reactivate your account at this time due to the activity that violates our Terms of Service. This decision is final.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/30/2023

Complaint: 20493612

I am rejecting this response because: can you specify WHAT ACTIVITY VIOLATED YOUR POLICY ??? When I never placed a single order to start with ! I DID NOT VIOLATE ANYTHING !

Sincerely,

Beloved Gritty
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not used Door Dash in over a year, due to their consistently poor customer service. Their drivers were rude and many of them called me names, such as b*tch or c*nt. Many of them would also call me to tell me that they would only bring my groceries directly to me if I agreed to provide them with $20-$30 tips in cash or via CashApp. If the drivers weren't extorting me into paying exorbitantly high tips or calling me names, they would drop my food off on the front lawn. Because of this, my food would frequently become unfit to eat, due to bugs crawling in my food, stray animals crawling into my food, or the food becoming picked over by neighbors that would steal my food. As a result, I stopped using their services in 2021 and canceled their DoorDash ***************** Despite the fact that I have not used their services in two years, and despite the fact that I have canceled services, they continue to assess a $96 charge to my account each year (2022 and 2023). I have tried to dispute these charges with them directly, but to no avail, as they try to operate their business in such a manner that makes it hard to reach a live operator. DoorDash regularly treats their customers this way, and you can just go to social media to see that I am not making this up. I want a refund for the charges assessed in 2022 and 2023. I also want to make sure that I am not being charged again going forward. I have no intentions on using DoorDash again. I don't want to be given a CREDIT, as I will not be using DoorDash again. I want my money back.
Business Response
Date: 08/22/2023
Hi Melody,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.
At this time, we were able to locate the account you had used to sign up for the DashPass subscription after your last order in September of 2022. We have cancelled this subscription at this time and as a courtesy have processed a refund in the amount of $96.00 to return to the original payment method. Please Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.
Regarding your inquiry about Dashers (independent contractors), when you come across issues like this, you can always reach out to our support team and they will escalate the issue with a Dasher internally to be resolved.
To avoid any confusion for future reference, here are our Consumer Terms of Service if you wish to review our Refund Policy.
We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke with door dash about all my items I received were incorrect and I told door dash I want a full refund for missing items but door dash still denied my refund request.
Business Response
Date: 08/22/2023
Hello,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from Doughnut Plant was less than perfect.

We issued a refund to your account for the amount of $20.79 along with $3.78 in DoorDash credits. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.

Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.

We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door dash fraudulent took money from my card that I did not authorize nor use the membership service. $29,25
Business Response
Date: 08/21/2023
Hi ********,
Thank you for contacting DoorDash BBB Support. We are sorry that you had a disappointing experience using our service. We are able to confirm the DashPass subscription has been utilized on the orders placed on the account. The DashPass subscription was canceled and refunded on August 17, 2023.
We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called door dash because the food didn't taste good and the person asked me a question that was disrespectful and personal
Business Response
Date: 08/21/2023
Hello,
We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, and the order issues you experienced?

Please also confirm your email address of the account used to place the order.

We will need those details to investigate the issue.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/21/2023

Complaint: 20492995

I am rejecting this response because:
My order was incorrect and I asked for a refund from ************** and I never got it the order was placed around the 5 at 1:28 order number ********* I hope you guys refund me
Sincerely,

*****************************
Business Response
Date: 08/24/2023
Hello,
Can you confirm the date of this ******************** order?
Best,
DoorDash BBB Support
Customer Answer
Date: 08/24/2023

Complaint: 20492995

I am rejecting this response because:

Sincerely,

***************************** it was on or around the 10
Business Response
Date: 08/28/2023
Hello,
Hello,

Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to ********************, a refund can only be processed from them. *****************; will need to get in touch with us to begin the refund process for any delivery fee compensation which would be forwarded to you should the claim go through.

Please continue attempting to reach them for a refund to be processed.

If you would like for us to provide DoorDash credits to the account using [email address] or a DoorDash gift card in replacement of a refund from [restaurant] please reply to this claim.

Again we apologize for any inconvenience this may have caused. And we hope this information was helpful.

Best,

DoorDash BBB Support

Customer Answer
Date: 08/28/2023

Complaint: 20492995

I am rejecting this response because:

Sincerely,

***************************** ordered food and it was a wrong order and I would like a refund for this order or a gift card my order total was 38 dollars
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$27.60 was spent and they delivered it to the wrong address NOW they're refusing to refund my money
Customer Answer
Date: 08/09/2023
Here is a receipt from little Caesars
Business Response
Date: 08/18/2023
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

Upon reviewing your order at ************** from 8/4/2023, we see our support team has already provided you with compensation regarding this order's issue on the same day it was placed. Our support team issued credits to your account in the amount of $27.60 for the inconvenience. Credits are available immediately and will automatically be applied towards your next order. We see that you were able to use the credits on your next orders at Subway. We apologize for any inconvenience or confusion this may have caused.

For future reference, here are our Consumer Terms of Service if you wish to review our Refund Policy.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:08/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered door dash from ********* this morning. I noticed that it was taking quite a while. when i liked at the website i noticed it had been delivered. I did not get any kind of pic or text stating that it had been. I looked for the order but could not find it. The email response is telling as i order quite often and have never had a refund request from this address so what is it about my account history? i want a refund.
Business Response
Date: 08/21/2023
Hi Caleb,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We sincerely apologize for the issue with your order and have processed $24.43 back to your original payment method. We've also credited your account $5.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

For future reference if you require, here are our Consumer Terms of Service if you wish to review our Refund Policy.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/17/23 I ordered food through doordash from Chilis. I noticed the food tasted unusual. It was very distinct and it did not taste good. My tongue went numb and then I immediately had diarrhea. I reached out to doordash to file my complaint and request a full refund. My complaint was escalated to the specialized team to handle. This is what Doordash said. Hi *******, Thank you for contacting DoorDash regarding your recent delivery. I would like to apologize for any trouble you may have experienced and hope we can find a resolution. To further any investigation, please respond back to this email attaching any invoices or hospital bills incurred due to the alleged incident. Please also include any pictures or videos as well as this will help expedite the process. I hope that youre doing well and I hope to hear from you soon. Your reference number associated with this contact is *********.I responded Hello. I am not at a hospital. Im taking care of my self. I had diarrhea immediately after eating 1 slider and my tongue went numb. I am currently laying in bed with an upset stomach now. Im not sure what pictures I would provide of this.Doordash responded Hello *******,We're following up to let you know that we've concluded our review and have made the decision to deny your refund request. We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account historyI do not agree with this decision and I still request a full refund as I could not eat the rest of my food and that was money wasted. I still have the food as of today and I have uploaded a pic. Just because someone has diarrhea, doesnt mean that they will go to the hospital. As a subscribed doordash customer, I am disappointed in this company as I spend a minimum of $400 each month using the service.
Business Response
Date: 08/18/2023
Hi Shaynte,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We sincerely apologize for the issue with your order and have processed $18.97 back to your original payment method. We've also credited your account $5.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.
For future reference, here is our Consumer Terms of Service if you wish to review our Refund Policy.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************

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