Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DashMart

  2506 East Schiller St. Philadelphia, PA 19134

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  DoorDash

  2108 South Blvd STE 106 Charlotte, NC 28203

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  DoorDash

  2211 Elliott Ave Ste 200 Seattle, WA 98121

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  DoorDash.com

  Online Winnipeg, MB R2N 1M6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an order through DoorDash from total Wine and more in ********** *******. I am on vacation and was expecting an order of two bottles of ******* and one 12 pack of Seagrams drinks. The order never arrived. The guy never came to this house, and when they do come to the peoples houses they are supposed to take a picture of the drop off for proof that they dropped off the order he did not take any sort of picture I know for a fact that the company can trace through routes of the drivers to see where theyve been I have complained to them and they denied my request for a refund at $67.62 now why in the world should I have to spend almost $70 and not receive one thing out of it. It is ludicrous I am out $70 and absolutely got nothing from it for no reason at all. I expect this company to give me my money back immediately I even deliver for this company periodically I am very disappointed, and very discouraged about the way they handle things. I absolutely got nothing from the store, nor from the driver, and I expect every ***** of my money back , theres a way they can prove it and they need to look because I never received anything

  

  Business Response

  Date: 08/18/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from Total Wine was less than perfect.
  
  We issued the remaining refund to your account for the amount of $67.62. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15, 2023, I placed two orders for food delivery via Door Dash. One of the orders was not delivered. I reached out to customer service via the app and via phone for a refund and my refund request was denied.I've been a loyal Door Dash customer. I pay for the annual subscription. I consistently order without making a fuss or complaints even when the restaurant gets my order wrong. It's unfortunate that they won't refund a valid issue with my order and without any explanation.Their customer support is a scam.Order total: $5.06

  

  Business Response

  Date: 08/17/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from The Cheesecake Factory was less than perfect.
  
  We issued a refund to your account for the amount of $5.06. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My DoorDash account was closed on 8/12 for no apparent reason. I called customer support and after 45 minutes of hold and transfers the person *************** confirmed my account was accidentally closed by the system and would be reactivated within 2 hours. Reference number for this request is 492870409.After waiting 1 full day it was still closed. I called back for a second time and the support agent told me it will be fixed and that I can order food in another 2 hours. After hanging up and waiting another 2 hours i could not order food or log into my user account. I called back for a third time and the support agent told me they need 72 hours to fix the issue. During all this back and forth not one person apologized or showed any sense of compassion. My family were all without options because we thought DoorDash was servicing us. This is unfair. No matter how many times I have written to support, no one is answering me or even acknowledging receipt of my emails. Your company does not care about their customers. this is so disturbing considering how much trust we put into your service. My food for my family is handled by your people who could not care less about whether we are taken care of or not. This is scary! This is a food service and you don't even care if we get food? What an absolute disappointment and there should be penalties for this behavior. What happened to quality support and taking care of your customers? It has been days and I still never received a call, email or acknowledgment!This is by far the worse customer support experience I ever received. To add more to the fire, I keep getting emails telling me to save with doorDash yet I cannot even log in!!!!

  

  Business Response

  Date: 08/18/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. We appreciate your patience as we looked into this.

  We have reviewed your account and our records and it  appears your DoorDash profile was deactivated in error. Your account was being flagged by our internal system to prevent any unauthorized activity. We apologize for any inconvenience this may have caused. 

  We have re-activated your account and we can assure you that you will be able to log in and place an order within 2 hours.
  

  We processed $10 DoorDash credits for this experience. This isn't meant to put a monetary value on your experience. Rather, it is to reinforce our commitment to you as one of our loyal customers.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 
  
  

  Customer Answer

  Date: 08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They did fix my account and I was able to login without difficulty.

  Thank you for all your help and thank you door dash for addressing my problem.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my pick up order at the restaurant. Restaurant staff were rude and told me to contact doordash. Doordash didn't offer me a full refund.Restaurant gave my order to someone else. I'm requesting a FULL REFUND back to my card.

  

  Business Response

  Date: 08/17/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
  
  We issued a refund to your account for the amount of $113.89. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,
  

  DoorDash BBB Support 

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20474077
  
  I am rejecting this response because:

  We are visiting the US. Please transfer credit to refund back to the card my wife used. 
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 08/22/2023

  Hello,

  We apologize for any confusion caused in regards to your refund status. As previously stated on Aug 17th, 2023, you can expect to receive a refund back to your original form of payment to appear on your statement within 5-7 business day of Aug 17th, 2023, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.

  We hope this information helps. For further status about your refund please reach out to your financial institution.

  Best,

  DoorDash BBB Support 
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/11/12 ordered from doordash $136.50. The dasher showed up with only a pizza. I ordered 7 items and showed the dasher and he said he didn't know where the rest was. He did not close my order out so I couldn't go thru doordashes usual help system. I had to go online to find a number to call. I called the restaurant as well who said they gave him the order. I called doordash 12 times and ***** Will transfer me to a mnger. Daily I have been given a reference# and a time that a mnger will call and they dont. Their own staff have gotten caught lying. Bottom line is there are no mngers on duty to speak to. Doordash trains them to act as if you will get a call back. I got 2 emails from doordash stating they are not refunding me even though I provided the video of the doordasher clearly not delivering the entire food. I asked how can they not refund when the video clearly shows 6 of the 7 items weren't there? Their rep said they can because it's part of their terms of agreement and don't have to refund. I said that is if services were rendered which they weren't. I have several reference #s given to me. Each on a different date and each promising and even said guarantee the manager would call. Noone has called. Below are my dates and ref#8/11 told a supervisor will call 8/ 12 745am called they said it shows a sup called me back which is a lie. Asked them to show a call log they said theyll escalate again.********* again ref 8/13 ********* told they will call within 6hrs 8/14 Ref ********* told they call within 3 hours 8/14 ***** guarantee within the hour ********* If this were $5 I wouldn't care but it's 136 and I had to order food from another place that night so my family could eat. The fact I provided video and they refuse to refund flabbergasted me. I attached her siloutte where you can see she only is carrying a small pizza box, me holding just the box arguing and my order saying refund declined. I have full video but not able to upload due to size of video.

  

  Business Response

  Date: 08/18/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from ******'s was less than perfect.
  
  We issued a refund to your account for the amount of $106.08 in DoorDash credits. This amount is aligned with the details of your order. The credits are available immediately and will automatically apply to your next order. The credits were provided separately. $82.08 in DoorDash credits was applied to your ******* order on Aug 17th, 2023. Your current credit balance is $28.83.

  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a promotion/challenge DoorDash offered me and wasn't paid for it. I contacted Customer Support and was sent an email stating that they did look into my complaint and stated that "after reviewing your complaint, we have determined that you met the criteria for the challenge and will receive a payment of $9. Please allow 3-5 business days for the funds to show in your account." That was on Sunday August 6th, I still haven't received the money. I called support again today to ask about it, and they kept telling me I needed to submit more proof. There isn't anything else I have that can help, especially since the have admitted they owe me the money, but they keep telling me it has been sent for review to the "escalation team"

  

  Business Response

  Date: 08/17/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 

  We can confirm that a payment has been submitted for $9.00 for the Challenge from Aug 6th, 2023. We apologize for any inconvenience this may have caused. 
   
  Youll see these earnings on your next direct deposit. If you are in the US and are eligible for Fast Pay, this payment will be included the next time you decide to cash out.
  
  Thank you again for bringing this to our attention. 

  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to Dasher Support so we may assist you.
  

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20473224
  
  I am rejecting this response because: it could have and should have been handled and settled weeks ago. They sent me a confirmation email stating they investigated and found that they owed me money. Since then *** spent hour after frustrating hour trying to get what was owed to me and no one was willing to help. DoorDashs business ethics are non existent  if the BBB didnt step in I still would have my money

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/21/2023

  Hello,

  Thank you for taking the time to share your thoughts and experiences. We are truly sorry for the inconvenience this has caused you. We assure you that this is never our intention and that this is not what we want you to experience. We very much appreciate your perspective and will flag this correspondence for the appropriate team here at DoorDash.
  
  Please rest assured that we regularly review Dashers feedback as part of our ongoing commitment to delivering the best service possible.
  
  Thank you again for getting in touch. If you have any additional questions or concerns, please reach out to Dasher Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food on July 24, 2023, but I did not receive all of the food ordered. I called to report that I didn't receive an item that I paid $32.39 for, but I was only refunded $3.77. I sent in pictures of everything that I received, and it is very clear that I didn't receive the ribs that I ordered. I was refunded $3.77 for not receiving something that I paid $32.39 for. I would like a full refund of the product that I did not receive. I have called for support multiple times, and I have been told that I would be reached out to for a resolution, but I have never been contacted concerning the issue. I called customer support again today concerning the issue, and I was told that the decision had been made to not refund money to me. I would like a full refund of the item that I didn't receive.

  

  Business Response

  Date: 08/17/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this. 
  
  At this time, due to the details that have been submitted along with the information we gathered in our system, we're currently unable to extend any additional compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening. 
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 
  
  Thank you, again, for reaching out and reporting this concern. 
  
  Best, 
  
  DoorDash BBB Support

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions, I have placed a grocery order with DoorDash and have been charged for an item that was never even purchased in the store (as shown on the official receipt from the store). When contacted about not receiving the item that was never purchased but that I was charged for, DoorDash simply states that they cannot issue a refund because it goes against their policy. Every level of management gives the same reasoning. I am not sure if this is a scam or fraud or a customer service and management team that is misunderstanding a policy but this is unacceptable.

  

  Business Response

  Date: 08/17/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from *** HILL was less than perfect.
  
  We issued a refund to your account for the amount of $20.25. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13, 2023, I ordered food from a local ******************* After placing and submitting the order, I took advantage of the dash mart and added an order of pillsbury cookies. The DoorDash driver, ********, called to state that he did not know where the dash mart is located, therefore, cannot obtain cookies. I let him know that that is fine, and to bring the Chinese food. ******** then stated that he'd personally call to report he was unable to get the cookies. I was still charged and DoorDash has refused to issue a refund; theft by receiving.

  

  Business Response

  Date: 08/18/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We sincerely apologize for the issue with your order. We have issued credits to your account in the amount of $5.47 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order.
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month around this time I noticed a door dash pass fee on my bank account. I have never used door dash. My mother in law does use door dash and I once let her use my card. But I deleted from the account right after I made the payment for food not for the pass. When I got the charge last month. I went to my bank and they disputed the charge and then deleted my card. I had to get a new card. Which is frustrating waiting for the new one and not being able to pay some of my bills that only take cards. This month today there is another charge from them on my account. I never gave them permission to use my card. I have never given them any of my personal information and I dont understand how it can be legal for them to charge me without permission. How did they even get the new card information? This just seems really wrong. I want refunded but I also want them to stop charging me. I hardly go out to eat but when I do, I do it myself I dont need someone to do it for me.

  

  Business Response

  Date: 08/16/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. We couldn't find your account with the information provided. In order to locate your account and resolve this for you quickly, please provide the following: 
  
  The date(s) of the charge 
  The total charge(s) 
  The email address on the DoorDash account 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support 
  

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20471729
  
  I am rejecting this response because: I only had two options and I dont want my complaint closed until it is fixed. I dont have an account with you but my only email address ***************************** The first charge was July 17 and the last one was August 15th.  I feel like my complaint wasnt read as the response back felt generic.  Im not a customer never have been that is why I want to know how my card information was obtained and why I am being charged.  If I dont get honest answers and my information doesnt get cleared and of course I want paid back for a service I dont and never have used, I will seek further action as I feel this is most likely something that is happening to more people than me. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/18/2023

  Hi *******, 
  
  Thank you for reaching out to DoorDash BBB Support. We assure you that we understood your initial complaint and our initial response was not generic but rather a request to attempt to locate an account associated with the charge you referred to.

  Since we were unable to locate any account with the information you have provided, please review and provide the following details so we can attempt to locate the charge(s) themselves and be able to provide you with a quick resolution. 

  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, an Order, or subscription charge, please provide the following information, we will need to confirm this information to properly investigate: 
  
  The last 4 digits of the credit card used 
  Credit Card Billing Zip Code 
  Credit Card Expiration Date 
  Date of when the charges were posted 
  Exact amount of charges 
  Name of restaurant (listed on the bank statement) 
  Optional: Screenshots of the transaction(s) 

  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20471729
  
  I am rejecting this response because:

  This will be the third time that I have said the dates and that it was a door dash pass no restaurant. It change two different cards the recent one was on 7/15 for ****.  Last four ****. *********. If not resolved within a week I will seek further assistance.  Again I feel you got my information illegally 

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/21/2023

  Hi *******, 
  
  Thank you for reaching out to DoorDash BBB Support. Thank you for providing the some of the details requested, however, we were unable to locate any DoorDash charges on the date provided with the card information you provided. 

  Please provide the following information, we will need to confirm this information to properly investigate: 
  
  Screenshots of the transaction(s). 

  This will be used to confirm the charges you are referring to are DoorDash charges so we can better investigate and provide you with a quick resolution. 
  
  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20471729
  
  I am rejecting this response because: see screenshots 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/23/2023

  Hi *******, 
  
  Thank you for reaching out to DoorDash BBB Support. Thank you for providing the screenshots requested, however, we were not able to locate your specific charge mentioned.

  We recommend disputing the charges you are seeing on your end with your bank. Additionally, if you can provide your expiration date on your card and the timestamps the charges were added to your bank statement, that *** allow us to better locate the charges. Although we still recommend going through your banks process to dispute these charges at this time. 

  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please contact DoorDash Support so we *** assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20471729
  
  I am rejecting this response because:

   

  I am done dealing with these people I showed all the proof that I can possibly give. I will change my checking account information and will be filing further complaints with the authorities. BBB can close since Im getting absolutely no help on this end
  
  Sincerely,
  
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