Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  Door Dash, Inc.

  701 Decatur Ave N Ste 205A Golden Valley, MN 55427

• 

  Door Dash

  9168 S Yale Ave STE 170 Tulsa, OK 74137

• 

  DoorDash

  901 Market St. Ste 600 San Francisco, CA 94103

  
• 

  DoorDash

  C-390 Osborne St Winnipeg, MB R3L 1Z9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a restaurant owner that is in business with Doordash for to go orders deliveries. *************************** who is a senior strategic executive convinced me to join their delivery platform after having bad experiences with doordash in the past. I have Email conversation where ****** signed me up for their Premier Package. This deal included being on the largest delivery radius. When I finally agreed to join I was Offered $1500 sign on bonus to lock the deal plus 120-day promotional period with 0% commission slit. No issues here until the promotional period ended and I was Dropped to a 6 mile delivery radius. Which per my contract I should Be on the largest delivery radius. My sales dropped significantly since the delivery radius was so low. Called doordash more than 6 times trying to get this fixed. No one was able to help me. I reached out to ****** several times with no success. Finally after about 2 months to trying to get someone to fix this ****** left me a voicemail saying he would fix this issue since I was On the premier package. Weeks passed by and issue was not fixed until June 19th, 2023 I sent ****** an email stating I would be suing Doordash for not honoring my contract. Immediately the issue was fixed. Fast forward to the week of 7/24/23 my delivery radius was dropped again. Called doordash 7/29/23 to get this issue fixed and again no one was able to help me. I will now be seeking legal action as I have Lost a lot money since customers Can no longer order food from my business. Doordash needs to be help accountable for not honoring my contract and making me loose a lot of money.

  

  Business Response

  Date: 08/10/2023

  Hello ********,

  Thank you for reaching out to DoorDash BBB Support. We apologize for any inconvenience this experience may have caused.

  After reviewing your account I can see that your delivery radius has been set to the maximum range by your dedicated Merchant Experience Partner. Delivery radius is dynamic based on multiple factors - consumer demand, cuisine type, traffic, dasher availability, etc. This radius is set to preserve consumer satisfaction and food quality. Each area is assigned a designated maximum radius which is subject to change. As an example, a store in *********** might have a maximum delivery radius of 2 miles because it can take 30 minutes to go the 2 miles, while other areas might have a larger maximum radius because it might take 5 minutes to drive the same 2 miles somewhere outside of LA. We constantly review approximate drive times for all areas to make sure we're able to get customers the best product possible.The maximum delivery radius for your area specifically is set to just over 6 miles and cannot be extended any further than that at this time.

  If you have any additional questions or concerns, please reach out to DoorDash Support.

  Best,

  Doordash BBB Support

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door Dash continues to provide poor service. They always mess up orders and mix up deliveries. I have made the decision to discontinue my use of anything associated with them. I am expecting a full refund for an order that was recently placed with the ************* app.

  

  Business Response

  Date: 08/08/2023

  Hello,
  
  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to Steak'n Shake, a refund can only be processed from them. Steak'n Shake, will need to get in touch with us to begin the refund process for any delivery fee compensation which would be forwarded to you should the claim go through.
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful.

  Best,
  DoorDash BBB Support
  
  

  
  

• Initial Complaint

  Date:07/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/28/23 I placed an order on Doordash. The retail store was Target. My order number is 1fae1e22-27f4-41a4-8d23-494f261dce60 . The total charge was $76.21, but I was only refunded $26. The representatives reimbursed me inaccurately. I ordered an "All in Motion 18" H x 6" W x 18" D High Density Foam Roller," but was delivered a "Gaiam foam roller," which is entirely different from what I had asked for. I also requested "3x Clorox Ultra Clean Bleach Toilet Tablets (2 ct)" but was provided with Scrubbing Bubbles drop-in, which is not what I had chosen. Furthermore, I had purchased "1x Clorox Splash Less Disinfecting Bleach (117 oz)" and was instead delivered Up&Up bleach, again differing from my original order. Lastly, instead of the "************************* (20 oz)" I ordered, I received mustard.The entire order I received is incorrect, and I refuse to pay any charges for it. I am puzzled as to why I was given a $26 credit instead of a full refund, which I find unacceptable.

  

  Business Response

  Date: 08/08/2023

  Hello,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the email address of the account used to place the order?
  
  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20395810
  Hello, the email on the account is ************************.
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 08/15/2023

  Hello, 
  
  Thank you for providing that information.
  
  At this time, due to the details that have been submitted along with the information we gathered in our system, we're currently unable to extend any additional compensation for your order from ****. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening. 
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 
  
  Thank you, again, for reaching out and reporting this concern. 
  
  Best, 
  
  DoorDash BBB Support

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food from. Doordash. In the past they have gotten my order wrong, but at this point I am tired of letting 2 dollars 3 dollars oflr whatever go here and there. They did not deliver my order. I got one pizza. I was issuing an entire.pizza, sauce, and a pop. I was given a credit for a few items, but not the pop which was almost ****. They td me they refuse. This is ridiculous

  

  Business Response

  Date: 08/08/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery Little ******** was less than perfect.
  
  We issued a refund to your account for the amount of $20.01. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DoorDash is refusing to refund me an order that the driver admitted to not being able to deliver, and that support admitted it was not coming. I was literally told by support that my order wasnt coming and that I was not being refunded for it..On July 24th 2023 I ordered ********* on DoorDash. After the dasher was there for probably 30 minutes support told me that the dasher confirmed that somebody else picked up my order and ********* didn't have it and it wouldn't be delivered. Support told me it was not being delivered and to reach out at 5:25am for a refund. When I contacted them the horrible and disgusting support team at DoorDash refused to help and instead made me wait on hold then told me they were transferring it to a team to determine whether or not I can get a refund (when the last support agent told me I could and told me it wasn't being delivered). They also refused to allow me to remove my tip from the order?? When your supposed to be able to.Also on July 22 2023 I ordered ********* and my Oreo McFlurry was missing, I called the store they said the icecream machine broke, I told support they could call the store and confirm this, they refused to listen.DoorDash again scamming its customers. I'm requesting DoorDash refunds me the order and apologizes to me for their unprofessional behavior and misconduct. I literally have over ***** orders on DoorDash and have less then ********************************************************************************************************* total my refund should be about $24. I have attached images below with proof, if DoorDash declines to refund me this they are literally breaking the law at this point, their own support agents literally have admitted it wasn't being delivered & that I wasn't getting refunded for it.

  

  Business Response

  Date: 08/09/2023

  Hello, 
  
  Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this. 
  
  At this time, due to the details that have been submitted along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening. 
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 
  
  Thank you, again, for reaching out and reporting this concern. 
  
  Best, 
  
  DoorDash BBB Support

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20395419
  
  I am rejecting this response because:
  
  DoorDash once again is  refusing to refund me, when their own support members admitted that the food was not going to arrive and that the driver was unable to get it, yet still marked the order as delivered. At this point DoorDash is just admitting to stealing my money and refusing to do anything about it.
  
  Please let me know if you are admitting to stealing my money and not giving me anything in return by responding with "We admit that your order was never delivered and we've made the choice to steal your money and deny you a refund.". 
   
  

• Initial Complaint

  Date:07/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been charged for dash pass for the last 3 months without my knowledge. I cancelled back in April apparently we were still being charged for it. We dont have any emails mentioning the charge from door dash or the subscription. So today we cancelled it again and we still havent arent getting the confirmation for canceling the service. It seem like theyre trying to force us to stay with there service and wont let us cancel. Ive checked my email and the last email I have is them saying they miss us and offering 50% off our next 3 orders back in April, other then that email my last email from them was 6/5/2022. so clearly our account was cancelled, and it shouldnt be active since they miss us. But some how our account is reactive again.

  

  Business Response

  Date: 08/08/2023

  Hello,
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience while using the platform was less than perfect.
  
  We issued a refund to your account for the amount of $9.99 for each month of May, June, and July. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however, the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your experience using the platform. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29, I placed an order on DoorDash. After waiting and excessive amount of time for my 3 subs, I get a phone call from a door dash employee attempting to enter into my gated community. He didnt speak any English and it was very frustrating because he kept yelling at me that I gave him wrong code and when I would say something he would say he doesnt speak any English. After several minutes he was able to figure it out, then when I received my order it was a 25 dollar order from Bolay - this was not my order. I ordered Jersey ***** and the total was $62.00. I called **************** and they gave me a refund of the amount I paid and I placed a second order - the second order came much quicker but with the same problem of the employee not speaking any English and had difficulty getting into gate telling my the code os wrong ( which it wasnt). I received my food but my sons order - the Turkey sub was not accurate. Being that I had so much inconvenience I dont feel like I should have to pay for this order. My husband came home for lunch and had to go back to work hungry because this issue hadnt been resolved timely and my son didnt want the sub that they gave him because it was incorrect. The door dash agent only offered me $10.00 credit - to me this totally unacceptable-after what I had to deal with they should be refunding my full bill of $62.00.

  

  Business Response

  Date: 08/08/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from Jersey's **** was less than perfect.
  
  We issued a refund to your account for the amount of $17.85 in DoorDash credits. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ. We also processed $20 DoorDash credits for any inconvenience this may have caused. This isn't meant to put a monetary value on your experience. Rather, it is to reinforce our commitment to you as one of our loyal customers.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20395242
  
  I am rejecting this response because: I dont feel I should have to pay for this order based on the significant negative outcome that my family could not eat due to DoorDash error. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/09/2023

  Hello,
  
  We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide additional compensation due to DoorDashs policy.
  
  Please use the Merchant feedback option provided in the app to report any food quality issues. Providing feedback directly to the Merchant aids in preventing future food quality issues. While we could not completely fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward. 
  
  We thank you for your understanding.
  
  Best,
  
  DoorDash BBB Support

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20395242
  
  I am rejecting this response because:
  I feel it is an unacceptable remedy given the circumstances 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems and I think that are doing this intentionally I supposed to get to refund and my cards are not active on the account please refund the store app

  

  Business Response

  Date: 08/08/2023

  Hello,
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from ****'s was less than perfect. 
  
  We can see that you were provided credits as a refund for your canceled order on July 12th, 2023. Those credits were used to place your Sonic order on July 12th, 2023.
  
  When you reported that you preferred a refund back to your original form of payment via your BBB Claim ********, we provided a courtesy refund back to your original form of payment. We had to provide credits and then exchange those credits for a refund. That is why you received an email about receiving credits.
  
  We apologize for any confusion this may have caused. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement but sometimes can take up to 10 days.
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:07/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from ******* on the DoorDash App. Two cases of water on 7/29/23. The delivery instructions were to knock on my door/ring doorbell and hand the order to me. The driver messaged me that she was here, but never knocked or called. She took a picture of the two cases of water sitting on a curb somewhere in my apartment complex. There was no discrepancy with my address as I had just placed and received another order 20 minutes or so before and that delivery person followed instructions. Though my water from this second order has not been delivered. I contacted DoorDash and the offered me a total of $16.77 in credits. I requested they deliver my order or give me a full refund. I will dispute this with my bank, however, this whole experience has taken up my time and peace. Not to mention the complete inconvenience. They expected me to pay for a delivery fee, tax, and the tip that was originally offered upon delivery of goods that was not actually delivered. I spent over an hour going back and forth with their agents whom offered me no solution other that those credits mentioned above. I have uploaded images of the order and chat between myself and DoorDash. They could not provide a transcript.

  

  Business Response

  Date: 08/08/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from ******* Grocery was less than perfect.
  
  We issued a refund to your account for the amount of $33.89. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:07/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order today totaling at $29.53 from *******. I ordered oxtail with rice and peas, and a bottle of water. The restaurant was careless and gave my driver someone else' order. I had received a platter of stew chicken with white rice, that was it. I had tried to receive compensation through the app, but was denied. I was given this message, "We are sorry to hear that you had a disappointing experience using our service. Unfortunately, we are unable to provide any compensation due to the amount of recently processed compensation on your account." This is obviously incorrect as I have never requested for compensation on my account before. Calling customer service to speak to someone is useless as well. This will be the last time I am using this platform.

  

  Business Response

  Date: 08/08/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from **************************** was less than perfect.
  
  We issued a refund to your account for the amount of $29.53. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support