Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash.com

  Online Winnipeg, MB R2N 1M6

• 

  Door dash

  2428 Wisconsin Ave NW # 3D Washington, DC 20007

• 

  DoorDash

  3924 Gallatin Pike Nashville, TN 37216

• 

  Door Dash, Inc.

  701 Decatur Ave N Ste 205A Golden Valley, MN 55427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered food from Lazy Dog 6/29/2023. ****** did not follow directions and delivered to wrong address. I requested reimbursement, or at the very least to take the tip off the incompetent driver, and these people had the nerve and audacity to claim my request was fraudulent without a reason. They claim based on their investigation they denied my refund. Based on what? Because the driver took a picture of where she dropped it off? The location was the wrong address. I have been a loyal customer with ********************** for about 2 years, never made issues with their company, and then I get brushed off as such when I report a problem? I have never had such issues with DoorDash until recently, when I have had several experiences with Dashers delivering my orders to the wrong addresses. The area I live in is not even that complex to begin with. I even wrote notes to assist the Dashers too, in case they really do have difficulty reading their maps/gps. Yet, despite all of that, these issues still went onand so either there is a major issue with their delivery process, or the majority of their drivers are just very unreliable and lack accountability for their actions.Of course they would assume my issue was fraudulentbecause its more convenient to listen to a driver who is obviously unreliable and unable to follow directions than a customer reporting that she made a mistake. If that is how they treat their customers, then I will happily take my business elsewhere, but the very least, I want my tip back.

  Customer Answer

  Date: 06/30/2023

  First Name: *********

  Last Name: *****

  

  Business Response

  Date: 07/11/2023

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  Unfortunately, we cannot approve your request due to the number of previous compensations on your account(s).
  
  Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may ***** them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.
  
  ****************************************************************************************
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20259146
  
  I am rejecting this response. I am not sure what they meant by numerous compensations to my account. They did not specify, and I am not seeing anything on my transaction history that shows evidence of this. However, I do see that my tip was not given to the driverthats all that really mattered and in that sense we can end this dispute here.
  

  Still, I no longer wish to do business with them. I will not recommend their business or services to anyone else from this point onward if asked. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash is actively stealing money from my credit cards and when Ive called door dash customer service I get hung up on , Ive request 4 supervisor call backs and have yet to be called back 2 weeks later. Today 6/30/23 I called customer service when I realized another fraudulent charge was made and the agent did not listen to anything I was saying and when I requested to be transferred to someone else they transferred me to MY OWN NUMBER!!! This is ridiculous!! Door dash needs to STOP BEING CHEAP & outsourcing work over seas because its becoming a trend when speaking to them that they arent capable of problem solving or active listening and comprehension!! Someone needs to contact me ASAP from corporate!! *** attached a doc that shows the numerous call attempts today alone and the call that came through when they transferred me to myself!!

  

  Business Response

  Date: 07/06/2023

  Hello,
  
  Thank you for taking the time to share your feedback. I do apologize for your experience? thus far and am very interested in turning it around. 
  
  Ive taken the time to review your recent interactions with our Support team and will be directly following up to ensure we improve in the future. 
  
  In reference to the unauthorized charges, I can see that you were communicating with us regarding a recurring DashPass subscription. Please provide the card details below for the unauthorized charge and we can review further. 
  
  Last four of the card being charged:
  Expiration:
  Billing Zip Code:
  
  Best,
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with DoorDash to be delivered to my parents on Fathers Day. Order said it was delivered, but they had not received it. Went through the automated help and was told that my request for a refund was being denied. There was no opportunity to explain, or discuss the situation with a life person. The chat live help people said my order was delivered and the driver took a picture of the order outside the house and texted it to the recipient. Well considering that was a landline number, no, they didnt and the help person told me actually no photo was taken. My parents found out later that day that the order was delivered to their neighbors. It had no name, address, or other information attached. They figured being Fathers Day it was from one of their kids. in the last 2 1/2 weeks, I have interacted with the live chat feature multiple times and called DoorDash directly two times. I was told my order could not be refunded because too much time has passed, I was told my order could not be refunded because I had too many refunds already on my account. Neither of those are true or accurate . I was then told my case would be escalated to someone who could help me because the live chat people couldnt do anything because of DoorDash policy. The third time I was told my case would be escalated. I actually got an email with a reference number and case number from them but no one has ever contacted me.

  

  Business Response

  Date: 07/06/2023

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $31.97. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  Additionally, as a courtesy, we have issued $20.00 in DoorDash credits. These funds are available immediately and will be automatically applied to your next orders.
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *************************************************

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from Popeyes on 6/28 in amount of *****. Order was cancelled before it was began to start preparing. But I was never refunded. I contacted DD this morning, agent ******* refused to refund despite the cancellation and no full order taking place. And when I requested a supervisor, ended the call. Awful service. Need my refund and credit for poor service Email-******************

  

  Business Response

  Date: 07/07/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  We issued a refund to your account for the amount of $23.58 along with $1.36 in DoorDash credits. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however, the processing time for your bank may differ. The credits are available immediately and will automatically apply to your next order. 

  Please review DoorDash's Cancelation and refund Policy below:
  *************************************************************************************************
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:06/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DoorDash is requiring all of my future orders to be signed for claiming that *** had numerous order issues. However l, I have only had an issue with two orders.

  

  Business Response

  Date: 07/07/2023

  Hello,

  We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time, and we are sorry we let you down. We want you to know that we have passed along your comments so we can improve in the future.

  DoorDash is working on mitigating delivery issues raised by our consumers by making sure deliveries are arriving correctly and on time by verifying that orders are complete. In order to assist with this, we are requiring customers to sign for some orders to make sure the order has been successfully completed. The Sign on Delivery requirement is determined by certain account history details and is not a permanent requirement for every order or account.

  We thank you for taking the time to provide feedback about your experience using the platform. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An account was made using my information PayPal used to pay and email used ******************** The transaction id and amounts and dates June 24 4S812286DP767104T ***** June 25 6C9490871V289784H ***** June 27 6XX7250671830924N ***** June 28 1JY20246UP444345M ***** June 28 ***************** ***** June 28 0JS599707R934840K ***** June 28 ***** 15G43174HY593905C June 28 ***** 94W0375966244043D June 28 ***** 1S495988B3057484R June 29 *****

  

  Business Response

  Date: 07/07/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, please provide the following information, we will need to confirm this information to properly investigate: 
  
  Do you have a DoorDash account?
  The last 4 digits of the credit card used
  Credit Card Billing Zip Code
  Credit Card Expiration Date
  Optional: Name of restaurant (listed on the bank statement)
  Optional: Screenshots of the transaction(s)

  We will need these details to properly investigate the issue. We look forward to assisting you

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20257765
  
  I am rejecting this response because: I Do not have a DoorDash account 

  I got emails from PayPal and you guys they used my PayPal to order and my email to create an account I have been trying to email you guys for days to close it 

   

  ******************** is the PayPal they changed the email it was ******************** before 
  
  
  This is invoice Id 
  
  
  3weq2jhj ***** June 30 
  
  
  67hpczr4 ***** June 29
  
  
  f1m74p5w ***** June 28
  
  
  p11n8tqn ***** June 28
  
  
  aqjymbqk ***** June 28
  
  
  atdz2kt6 ***** June 28
  
  
  dgr4p7mv ***** June 28
  
  
  7xxv7fkz ***** June 27
  
  
  kerm25nw ***** June 25
  
  
  jvytjhh1 ***** June 24
  
  
  I just had to close my credit card cause of this
  Sincerely,
  
  Litana Manakai

  

  Business Response

  Date: 07/10/2023

  Hello,

  We understand that these situations can be frustrating. 

  Please confirm the following information so we can properly investigate your unauthorized charges:

  The last 4 digits of the credit card used
  
  Credit Card Billing Zip Code
  
  Credit Card Expiration Date

  We look forward to assisting you with this matter.

  Best,

  DoorDash BBB Support 

   

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20257765
  
  I am rejecting this response because:
  Card Info
  8566
  
  
  05/28 
  
  
  V7a4e3

   

  
  ******************** PayPal
  

  
  Sincerely,
  
  Litana Manakai

  

  Business Response

  Date: 07/20/2023

  Hello,
  
  We understand that these situations can be frustrating. 
  
  Please confirm the following information so we can properly investigate your unauthorized charges:
  
  The last 4 digits of the credit card used
  
  Credit Card Billing Zip Code
  
  Credit Card Expiration Date
  
  We look forward to assisting you with this matter.
  
  Best,
  
  DoorDash BBB Support 

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

    ******************** PayPal 
  
  
  This is invoice Id 
  
  
  3weq2jhj ***** June 30 
  
  
  67hpczr4 ***** June 29
  
  
  f1m74p5w ***** June 28
  
  
  p11n8tqn ***** June 28
  
  
  aqjymbqk ***** June 28
  
  
  atdz2kt6 ***** June 28
  
  
  dgr4p7mv ***** June 28
  
  
  7xxv7fkz ***** June 27
  
  
  kerm25nw ***** June 25
  
  
  jvytjhh1 ***** June 24

   

  Card Info
  8566
  
  
  05/28 
  
  
  V7a4e3

  
  Sincerely,
  
  Litana Manakai

  

  Business Response

  Date: 07/21/2023

  Hello,

  Thank you for providing that information.

  We understand how important your personal information is and how important it is to secure it.  However, after further investigation using the information that youve shared with us, we did not find anything suspicious on the account. 
  
  For disputes on any unauthorized charges, please reach out to your financial institution. 
  
  

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20257765
  
  I am rejecting this response because:
  
  I Didnt make this account at all!

  legally it should be closed down and I should be refunded 

  if not I will be taking legal action

  
  Sincerely,
  
  Litana Manakai

  

  Business Response

  Date: 07/25/2023

  We have informed CX that they found nothing suspicious on their account and the next step is to report unauthorized charges to their financial institution.
  

  
  

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted doordash because I was charged twice for an order that was canceled due to restaurant closing before a dasher can pick up food this was on June 25 2023 I explained that the money was refunded the same day because come posted it back to my bank account on June ********* on June 27th doordash redsnappers took the money back out my banking account I contacted my bank they told me I had to contact doordash so I did they told me 24-48hrs when I talked to them today because 48hrs have passed they then go to tell me its nothing they can do I have to just contact my bank about it because they almost refunded me they dont see a double charge I then go to explain that I sent over proof that I was charged twice and then there you have it I get hung up on I call back and now they are accusing me of using a cash app card this is so unacceptable

  

  Business Response

  Date: 07/07/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from Red Snapper was not successful. 
  
  We can confirm that a refund was processed  to your account for the amount of $31.40 on June 25th, 2023. This amount is aligned with the details of your order. The pending DoorDash charge will be removed from the statement or updated to reflect the final charge within 3 business days, depending on the bank.
  
  We issued the remaining refund to your account for the amount of $1.56. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however, the processing time for your bank may differ.
  

  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you.  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  
  Best,
  
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a regular customer with this company. Last night (6/28/2023) my order didn't arrive, the dasher left my order at another location. The dasher didn't take a picture to show where he had left the order. This company had the proof in the chat between me and the dasher. It took them 24 hours to respond, my order was $28 but they only refunded me $7. Also today 6/29/2023 I had some items missing from my order, when I reported this they denied me a refund once again. This company has been denying me a refund for my missing items back to back, as if it's my fault that I'm missing the items. I feel like they're stealing my money. I've spent alot of money with this company, this is unacceptable! They should learn how to treat their customers better. I want a refund for the orders I've reported missing items for recently and my full refund from last night 6/28/2023 for not receiving my order at all.

  

  Business Response

  Date: 07/06/2023

  Hello,
  Hello,

  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
  
  We issued a refund to your account for the amount of $21.43. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however, the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:06/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order with this company to have food delivered from Dairy Queen I was directed to sign for the order however the order never arrived therefore I did not sign for the order and I was still charged. I contacted door dash immediately and was denied a refund . This is stealing and is a crime

  

  Business Response

  Date: 07/07/2023

  Hello,

  Hello, 
  
  Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this. 
  
  At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening. 
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 
  
  Thank you, again, for reaching out and reporting this concern. 
  
  Best, 
  
  DoorDash BBB Support

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20257328
  
  I am rejecting this response because:
  I still reported this issue right away and I was still charged for items I did not receive
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/14/2023

  Hello,

  We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order we are unable to provide compensation due to DoorDashs policy.

  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

  We thank you for your understanding.
  
  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20257328
  
  I am rejecting this response because:
  
  simply because under door dash policy I had to sign for the order before I received it I never signed for because I never received it. Why should I pay for something I did not receive
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/19/2023

  We review requests on a case-by-case basis and for this particular order we are unable to provide compensation due to DoorDashs policy.

• Initial Complaint

  Date:06/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got food poisoning from a poke bowl that my boyfriend had ordered from **************************. I ended up going to the hospital for this. I am having a hard time contacting Doordash as the order was made through his account. I submitted this incident to the Placer ************************* but I would like Doordash to follow up with me directly. Thank you

  

  Business Response

  Date: 07/07/2023

  Hello,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the date of the order, the total charge, and the email address of the account used to place the order?
  
  We will need those details to investigate the issue.
  

  Best,
  

  DoorDash BBB Support