Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
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  DoorDash

  5001 Brentwood Stair Rd Fort Worth, TX 76112

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  DoorDash

  2211 Elliott Ave Ste 200 Seattle, WA 98121

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  Door Dash

  6120 Baltimore National Pike Catonsville, MD 21228

• 

  DoorDash

  502 - 67 Mowat Ave Toronto, ON M6K 3E3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered through their app from a *******'s subs for a total of $52.11 and they canceled it 1 minute later then said I'd have to wait 5-8 business days to get my money back. I then settled on a ********** order and waited 20minutes or so only to get someone else's order which was fish and other things I will not eat. I lost $36.20 on this order too. I contacted to have them redeliver and was told to wait 3 hours. In 1 hour they canceled their investigation and never mailed me. Even the dasher apologized to ** but they company won't stand behind their service when it was completely wrong on every part of the order. I am so angry with door dash I've canceled my membership and won't be ordering from them again. I want my money back. This is robbery.

  

  Business Response

  Date: 05/12/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your deliveries were less than perfect. 

  We can confirm that a refund was processed to your account for the amount of $52.11 on May 4th, 2023 for your *******'s Philly Steaks. This amount is aligned with the details of your order. The pending DoorDash charge will be removed from the statement or updated to reflect the final charge within 3 business days, depending on the bank.
  
  We can confirm that a refund was processed  to your account for the amount of $36.20 on May 12th, 2023 for your ********** order. This amount is aligned with the details of your order. The credits are available immediately and will automatically apply to your next order. We can see that the credits applied to your ******** order from May 12th, 2023
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you.  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash is charging fees although I've already paid for a subscription which covers any fees that would be charged. I believe the reason they are charging them is because I deleted my account and reinstated it later. Nonetheless I paid for the subscription and should not be charged. I believe this is happening too many customers in the same situation.

  

  Business Response

  Date: 05/17/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 

  After carefully reviewing your inquiry, we can confirm that you are currently enrolled in a monthly DashPass membership. Your trial ends on June 3rd, 2023. 

  We also can confirm that your order from It's Just Wings received DashPass membership benefits. Your delivery fee was waived and your service fee was reduced. 

  We thank you for taking the time to provide feedback about your ordering experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/2023 about 10:55PM I order some food from Steak and Shake to be delivered by Door Dash, the driver waited for next order before delivering the food, dropped the order off first at the other location then drove right past my street taking the long way around adding addition wait time and ruining the food. The driver lack of concern about the customer and the unnecessary delay in delivering my food I texted the driver and told him not to bother that I would call Door Dash for a refund, He per their policy he delivered it anyway. Door Dash would not provide me with a refund for food I could no longer eat, You can't reheat fast food and expect it to be good. They claim they would give me a credit of $31 and in a few minutes it had dropped to $21 and the agent denied ever saying they would credit $31. The last time they offered a credit was for $11 but it turned out to be $1 which disappeared as this may. I demanded to speak with a manger and was told a manger would not be available for 3 hours then I would be called back, There was no call back. I want the full amount of money returned to my not part in fake credit. I paid with money I expect money back. This is just bad all around, delivery service and customer service. This is ********************** responsibility, completely, they hire the contract drivers so whatever the drivers does is on Door Dash. I want a full refund of $55.05 back on my credit card

  

  Business Response

  Date: 05/11/2023

  Hi,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a partial credit to your account for the amount of $21.39 on May 4, 2023 This amount is aligned with the details of your order. These credits are available immediately and will automatically be applied towards your next order. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you.  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support
  
  

  Customer Answer

  Date: 05/13/2023

   
  Complaint: 20024644
  
  I am rejecting this response because: Not sure what, in line, is suppose to mean, other than an excuse to justify not refunding the money.  The amount of fake money offered is certainly not what I paid nor is it how I paid. I paid with a credit card same as cash. I expect the money (full amount) to be refunded back to my credit card. I have no plans on using Door Dash services in the future so a credit for any amount is worthless to me.  One might think Door Dash would take full responsibility for not delivering what was ordered. This however, does not seem to be the case, perhaps we should be working with another individual that is interested in making an honest effort to solve the issue and not attempt to use self serving company policies or statements to justify not refunding money. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/17/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
  
  We issued a refund to your account for the amount of $55.05. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support
  
  

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOOR DASH is very good at collecting money but with bad customer service practices! It has been twice already that I have placed large lunch orders for me and my coworkers and the restaurant make a mistake and charges for food and the food is not delivered complete even though we paid for the food items. I call the restaurant and the restaurant says they can not do anything about it, that we need to file a complaint with Door Dash for the refund. I contact door dash and they refuse to refund me for the missing food items as well. I'm very surprised and cannot understand in which right mind is it fair to pay a business, any business for services not rendered nor delivered?

  

  Business Response

  Date: 05/11/2023

  Hi,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced and your email address of the account? 
  
  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with door dash on an order placed on March 31'st. I spoke with door dash and told them I live in a very small town........ Its hard to get tood people to deliver your food. Thats just how it is in a small town. *** had them misdeliver many times and door dash knows what the front of my house looks like as a rep asked me to send that to her, and it did not match up with the pictures the dashers had delivered to in the past. Now I will say it has gotten much better since I started using door dash and 90% of the time my order is right. Also, if theres something as simple as lets say onions on a burger, and I did not order that, I will never call in about something that small nor complain.... but I had an incident where an order was wrong. This was a decent amount of money even though that does not matter but I guess it makes it a little more important.... ********** ordered captain *** on Mar 31'st for me and a few friends. the dasher was so nice and *** had him before. The order war wrong though... He went back to get the correct order (very nice of him, he could have just left me with what he brought me) but when he went back they had closed..so I go no food and paid over 80 dollars for this.... like I said, in the past I have skipped over wrong ingridents and stuff like that..... its a small town... I get it.... its not gonna be perfect... but I can't spend 80 dollars on food and get nothing... we need to take care of that and also take care of the time I spent on the phone. Ive had over 5 calls with them about this, each over 30 minuteus because you get transferreed from person to person..... ***** seems to want to listen or help,.,, and if you look,, on my account I spend a good bit of money for a single operson and dont complain much. Please help me get this fixed and lets see what we can do on the time Ive spent on the phone... I dont have to use yall but I do bc its a cool concept... but this makes me want to close the account... why wont they listen

  

  Business Response

  Date: 05/13/2023

  Hello,
   
  Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into  this.
  
  At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.
  
  Thank you, again, for reaching out and reporting this concern.
   
  Best,
  
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3 at 6:15pm I ordered food from DoorDash. It took them over 45 minutes to knock on my door for the delivery. I heard a knock and received a text with a picture that my food was at the door, but when I opened the door there was no food there. I called DoorDash immediately to let them know my food had not been delivered. They kept me on the phone for over 45 minutes. I put my 12 yo and 16 yo children on the phone to also let the customer service rep know that my food had not been delivered. It was taking so long that I placed the same order with Uber Eats so we could eat. My kids ate by 9:30pm that night.DoorDash stated that since the Dasher took a picture I had to go through a Specialized Team which was not reachable and they promised a callback within 3 hours. I received an email promising the same. 3 hours later I received another email stating that they were busy and I would get a callback in another 3 hours. I did not want to miss their call so I stayed to 1am waiting. There was never a call as promised. I waited all day the next day and called them back at 4pm. Again, they said there was nowhere to transfer and I would have to wait for a callback. There was no callback. A few hours later without even talking to me I get an email from that Team that upon reviewing the amount that I order with them, etc they will be denying my claim and keeping my $70. This is robbery. I never got food. They provided no service and they are keeping my money. I called again today to complain about the email and am getting the same run around- I do not understand why because someone took a picture why I am a liar. I did not get any food from them.

  

  Business Response

  Date: 05/11/2023

  Hi,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced and your email address of the account? 
  
  We will need those details to investigate the issue.

  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20023491
  
  I am rejecting this response because:

  The dasher took a picture therefore DoorDash is stating I got my food, but I did not. A picture does not prove I got the food. She must have taken a picture & then taken my food. She knocked & by the time I made it to my door there was no food there. She had stolen it. 

  I also am rejecting because I've been told 6 times I'd hear from a supervisor and I have not. I also set up an appeal with DoorDash and have gotten no response. I'm not paying $67.33 for food I never received. 

  Merchat: O'Charleys 

  Date: May 3rd at 6:15 pm

  Order total = $67.33. the order had 4 items. 

  I can also prove with phone records I called DoorDash immediately. I was on the phone for 45 mins & my kids got on the phone & explained we did not have our food as well. Finally, I have an Uber Eats receipt for placing the same exact order on that date when I was stuck on the phone with the DoorDash rep because I had to reorder since we had no food. I've also read the T&C for DoorDash and nowhere does it state a picture is proof of delivery. I want my money back. No service was rendered. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/13/2023

  Hi,

  Thank you for providing the requested information. Can you confirm the email address and phone number associated with this order? Thank you.

  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 20023491
  
  I am rejecting this response because: I have attached a screenshot with my email address & phone number. Pretty sneaky asking me for that when you know the BBB post publicly but I found a way around that. 

  I never received my food. Your Dasher taking a pic is not proof of purchase. I filed an appeal with your agent reference #*********. My email & phone for the acct are on the attachment. Thank you.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/17/2023

  Hi,

  Thank you for confirming the requested information. We are sorry to hear that your delivery was less than perfect.
  
  We issued a refund to your account for the amount of $79.83 on May 15, 2023 This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I placed an order doordash picked it up took it to the wrong place they won't refund my money they keep hanging up on me putting me on hold put me on mute won't resolve this issue I want to refund it's been 2 months now they don't care nobody will help me they just want to keep my money I'm a single mom

  

  Business Response

  Date: 05/11/2023

  Hi,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced and your email address of the account? 
  
  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and want to reply to door dash with the order was made on 3/2/2023 on ************** site but door dash picked it up and took it to the wrong place. I called door dash that night and was told them I would get a refund from wall and still haven't...now y'all are putting it off on ************** and I have about 5 emails from y'all saying little ******* will refund me in 7 days and still no refund...they already said they aren't refunding me because once y'all take the order it's on y'all it was for *****...yall can keep the change part because clearly y'all need it!!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food from door dash 5/4/2023 and discovered the ordercwas the wrong order! I called them on the spot they said they tried to issue a refund but was unable to and would send my complaint to higher up. They sent a email 5/5/2023 stating they couldn't issue me a refund with no reason why or do to discovery whatever that means. I paid $26.58 on a order that was the wrong order. I ask if they could return my order and send me the right order they said the store was closed! I'm ****** at this point on the horrible way they handled this and then refusing to give back my money is a form of theft. I want my refund and I'll never deal with door dash again I have had same problems a few times in the past and is unexceptable. I ordered *** box 2 fries a biscuit they delivered 2 mashed potatoes and a Pepsi product ...I don't eat mashed potatoes had to end up going with Uber to order dinner

  

  Business Response

  Date: 05/13/2023

  Hello,
   
  Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into  this.
  
  At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.
  
  Thank you, again, for reaching out and reporting this concern.
   
  Best,
  
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 05/13/2023

   
  Complaint: 20022651
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order in doordash on 5/4/23 at 949pm. I ordered $25 width stuff. I ordered baconator fries $ 5. 6 piece nugget-$4, ghost pepper chicken sandwich with **************** , $9., *********************** cheeseburger biggie combo $8. The order arrived about 11 p. I was missing the combo drink & fries. I was missing the baconator ********** chicken sandwich was missing ****************s. I called doordash several ************ refused to refund me. I called ****** hit no answer & then ****** customer service **** ***** I called today 5/5/23-8am refused to help told me go back through doordash. I want a full refund $25 spent due to entire order was wrong. Doordash are scammers & dont want to correct or refund food. Clearly the Picture of my food shows ac sad ball bag. Missing drink that they took & food was cold & chicken undercooked. .

  

  Business Response

  Date: 05/11/2023

  Hi,

  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order and have processed $10.09 back to your original payment method. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  

  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20021920
  
  I am rejecting this response because:
  I paid $25 & want a full refund. Not $10.09
  Sincerely,
  
  **********************************

  

  Business Response

  Date: 05/13/2023

  Hi,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a partial refund to your account for the amount of $10.09 on May 11, 2023. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you.  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were truly trying to resolve this issue with our ************************. And then during chats with multiple live agents. However, it has come to this. On Sunday, April 30th, we had a $70.85 food order that we placed through DoorDash. The automated address was incorrect by 1.5 miles so we corrected it through the Dasher chat option immediately. The Dasher ignored it. We corrected it again. The Dasher then said we owed him more money and sent a picture of the "delivered" food in his front seat. That is one of the pictures attached. Needless to say, we never received our $70.85 order and have been credited $17.71 in DoorDash credits. A 2.4% refund is unacceptable. And I am concerned as to why defending a Dasher who blatantly lied (it's in the picture!) is more important than keeping customers. Please let ** know how to proceed to get this money back, as a money-hungry (and, I guess, very HUNGRY!) ****** is still delivering for you.

  

  Business Response

  Date: 05/11/2023

  Hi,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced and your email address of the account? 
  
  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support