Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  Door Dash, Inc.

  701 Decatur Ave N Ste 205A Golden Valley, MN 55427

• 

  Door Dash

  9168 S Yale Ave STE 170 Tulsa, OK 74137

• 

  DoorDash

  901 Market St. Ste 600 San Francisco, CA 94103

  
• 

  DoorDash

  C-390 Osborne St Winnipeg, MB R3L 1Z9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I ordered 2 containers of ice cream from ****** ******* from door dash. They arrived melted.I contacted door dash and they refused to refund purchase. Thanks for your help.

  

  Business Response

  Date: 04/24/2023

  Hello,
  
  Thank you for contacting DoorDash BBB Support.
  
  We are understand that you had a disappointing experience using our service.
  
  After careful review, we have determined that we are unable to provide any further compensation for this order. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits, but may ***** it on a case-by-case basis. 
  
  Below I have included the link for our Terms of Service that goes into more detail on our refund policy.
  ****************************************************************************************
  
  Thank you for your understanding.
  
  Best,
  
  DoorDash BBB Support 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19963412
  
  I am rejecting this response because:Didn't get quality food
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 04/26/2023

  Hello,

  We are understand that you had a disappointing experience using our service. Unfortunately, we are unable to approve your request because your account details do not meet our requirements for compensation.

  Thank you for your understanding.

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via DoorDash for alcohol. The driver came to my home and was unable to scan my id due to some technical issues with his phone. He called customer service and let them know and asked them to cancel my order. Instead of cancelling my order they marked it completed as if I received the product. DoorDash has a rule that if customer id wont scan then driver has to return alcohol back to the store. I contacted DoorDash for my refund and every agent I spoke with told me it was impossible for them to refund my money back and it was also impossible to speak with a supervisor or management to get this issue fixed! I am very frustrated because this is a constant problem with DoorDash .. there is always a issue with the drivers they hire upon delivery and DoorDash never want to refund customers their money whenever its a problem on their end. I would like my order refunded in FULL because I did not receive what I ordered.

  

  Business Response

  Date: 04/26/2023

  Hello,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know your email address of the account? 
  
  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19962880
  
  I am rejecting this response because:
  They required more info which is the email address on my account. My email address on my DoorDash account is **************************** 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/04/2023

  Hello,

  Thank you for providing that information
  
  We issued a refund to your account for the amount of $13.02 along with $9.62 in DoorDash credits used to place the order. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Dash Pass but I am still being charged for it. You keep giving me methods to contact you which can only be done with a current account. Please refund the **** and permanently delete my account. Your business is sketchy from the top to the bottom. Every time I used the **** the order was incorrect...EVERY.SINGLE.TIME. I work for tips and I don't get tipped until the transaction is done when the customer now has had the experience for what they are paying for with their tipped money. How does it make any sense that we have to tip the drivers before they perform their duties? While I'm at it, maybe you should do a little more research on who you hire cause they're all just a criminal as y'all. It's outrageous and I won't be surprised if you eventually have a class action lawsuit against your business practices. See ya.

  

  Business Response

  Date: 04/26/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while using the platform. 

  We can confirm that the DashPass membership attached to your account has been cancelled. We processed a refund for the April 13th, 2023 DashPass membership charge. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.

  We are very to sad to see you go. We are committed to improving our services daily and hope that you will give us another chance in the future. 

  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,

  DoorDash BBB Support 
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order from Doordash regularly as does my husband on his own account. I placed at least 3+6 orders monthly and he places almost daily on his account. I have never asked for a refund and successfully received it. Everytime I have asked I get told that there were too many refunds on my account which makes no sense cause, like I have said, I have never successfully received a refund but after what happened two nights ago when I never received the entire order, I am completely fed up. I am seeking refunds for the orders that were either never received or partially missing/incorrect.2/22/23. ********* $21.93 Entire Order Never Received 3/07/23 Dairy Queen $9.38 Received The Wrong Blizzard 3/22/23. Dairy Queen $12.49 Chicken Strips Basket Missing 04/17/23 Target. $55.70 Order Never Received

  

  Business Response

  Date: 05/01/2023

  Hello, 

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your deliveries were less than perfect.
  
  We issued a refunds to your account for the following orders:

  ****** - February 1, 2023 $18.14 refunded

  Dairy ************* 7, 2023 $9.38 refunded

  Target - April 17, 2023 $55.70 refunded

  These amount are aligned with the details of your orders. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.

  At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation for the following orders: 

  Starbucks on February 22, 2023 

  Dairy Queen on March 22, 2023 

  We were unable to find any self help or support cases reporting order issues. Please be sure to report all order issues in a timely manner so we may assist you. 

  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19961881
  
  I am rejecting this response because: The other two orders were not reported via self help they were reported via a telephone call to the Doordash **************** Center. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/02/2023

  Hello,

  We know how frustrating this can be. We review requests on a case-by-case basis and for these particular orders we are unable to provide compensation due to DoorDashs policy.
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding.
  
  

  Best,

  DoorDash BBB Support 

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19961881
  
  I am rejecting this response because: *********** has not fulfilled the missing compensation due to me. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/04/2023

  We review requests on a case-by-case basis and for these particular orders we are unable to provide compensation due to DoorDashs policy.

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food from *** and the driver delivered it but didn't let me know that my food was here so by the time i realized it was here it was cold so i called them back and *** graciously replaced the food but this time the driver never even showed up and between the food and delivery cost it was over $22.00 this happened the first part of March I was supposed to get a refund but never did

  

  Business Response

  Date: 04/26/2023

  Hi,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced and your email address of the account? 
  
  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19961652
  
  I am rejecting this response because: 

  This happened March 6th, 2023, the business was Kentucky Fried Chicken, the total charges were $22.69 and what happened was i ordered chicken from *** and the driver delivered it but didn't let me know so by the time i realized it was here it was cold so i called *** back and they agreed to replace it so another order was sent out but the driver never showed up so i was out the money for the food which I'm not happy about and i was told that i would get a refund for this but never did and the email address for this is *********************** hope this is what you needed

  
  Sincerely,
  
  ****** Favorite

  

  Business Response

  Date: 04/28/2023

  Hi,

  Thank you for reaching out to DoorDash BBB Support.
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to **** a refund can only be processed from them. The Merchant will need to get in touch with ** to begin the refund process  for any delivery fee compensation which would be forwarded to you should the claim go through.
  
  We strongly suggest in the future ordering directly through our website/app. If the payment is made payable to DoorDash we can certainly assist directly with these types of concerns.
  
  We hope this information was helpful.
  

  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19961652
  
  I am rejecting this response because: i talked to the manager at *** he told me that because doordash is the one that messed up than they are the one's responsible the driver is the one that screwed up not once but twice they left my food outside my door and didn't let me know it was there and when *** sent replacement food out the driver never showed up
  
  Sincerely,
  
  ****** Favorite

  

  Business Response

  Date: 05/04/2023

  Hi ******,

  We understand how frustrating this matter has been. This order was made payable directly to the merchant whereas a refund would only be able to come from them.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against DoorDash regarding the handling of my account hacking incident. As a restaurant owner, I have been using DoorDash's services for a while now, but unfortunately, I have become a victim of fraud that has caused me significant financial loss.I discovered that my DoorDash account was hacked, and the hacker changed the bank account information. I immediately contacted DoorDash to report the incident and requested that all transactions be stopped. Despite my repeated requests, DoorDash still wired approximately $8000 to someone else's bank account.Moreover, ********************** has failed to take any action to resolve the issue and has refused to pay back the $8000 to me. As a small business owner, this loss has had a severe impact on my finances, and I feel extremely frustrated and let down by DoorDash's lack of action and assistance.I have made several attempts to reach out to DoorDash's customer support team, but they have been unresponsive and unhelpful. They have not provided me with any explanation for their failure to address this issue, nor have they offered any compensation for the financial loss that I have suffered.I urge you to investigate this matter and take necessary action against DoorDash to ensure that such incidents do not occur in the future. Additionally, I request that DoorDash takes immediate action to resolve this issue and reimburses me for the $8000 that was wrongly wired to someone else's account.

  

  Business Response

  Date: 04/26/2023

  Hello *********************,
  
  Thank you for reaching out to DoorDash BBB Support. We apologize for any inconvenience this experience may have caused.
  
  Our internal team that investigated your claim conclude that your account was externally compromised by an unknown fraudulent third party. Based on our investigation, we were able to determine that the email ******************** was used to change the bank information through the merchant portal by using valid login credentials. The last four of the bank account on file, as well as the username/password was shared outside of the approved admins to make the changes that were made.
  
  We also attempted to recover your funds. Unfortunately, our third-party payment vendor was unable to reverse the payment to the scammers account. Reversal is often unsuccessful for a variety of reasons, including that these scammers often withdraw the funds that they stole and empty these accounts immediately upon their deposit.
  
  Please note that DoorDash is not liable for lost funds due to an account breach through Merchant Portal. We follow a strict verification process when we update bank accounts on our side, so bank account updates done through Merchant Portal by someone using a merchants email login are out of our hands.

  
  As a reminder, for your own security and account integrity, ********************** Support will never ask you for your password over the phone or email.
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15. I placed an order through DoorDash at Popeyes Chicken in the amount of $40.63 when the order was delivered it did not include the drinks. I called DoorDash and they said would refund me $8.00 to my Aspire Credit card. To this date I have not received this refund. I have contacted DoorDash about this and they stated the refund was issued on March 23. I again Checked with my credit card and no refund has been received. When I contacted DoorDash again I was told that it had been issued and that there was nothing else that they could do. I told them that was unacceptable and the man hung up on me. When I called back I was told they would send me a letter showing the refund had been issued and I said that was unacceptable. All I want is for them to credit my card for the $8.00.

  

  Business Response

  Date: 04/26/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery from ******'s was less than perfect.
  
  We issued a refund to your account for the amount of $8.00. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.

  We also processed $10 DoorDash credits for any inconvenience this may have caused. This isn't meant to put a monetary value on your experience. Rather, it is to reinforce our commitment to you as one of our loyal customer.
  
  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:04/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I was searching for and found a 1 Liter bottle of Pureology Hydrate Shampoo. DoorDash had this very item listed on their website for $37.49. This was by for the least expensive option, despite the delivery costs. So I placed the order. Soon after, I received a notification that they were substituting a 9 ounce bottle for the 1 Liter bottle at the same price. So, I canceled the order. I received a phone call from the "Dasher," Chance, shortly thereafter. He informed me that the company allowed him to keep the merchandise despite the cancellation. He offered to still deliver the item under the table, so-to-speak, for an additional payment.I received a receipt noting that I would only be refunded around $2. Immediately I contacted their customer service via chat. After expressing much concern over this transaction, the customer service representative said, "Please don't worry, I assure our team will help you with an refund for this cancellation." This morning (4/20/2023), I received an email stating that they had fully investigated the issue and were denying my refund. So, I have no merchandise. They have my $48.45. And the Dasher has the smaller bottle of shampoo.

  

  Business Response

  Date: 04/26/2023

  Hi *****,

  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order and have processed $48.45 back to your original payment method. We've also credited your account $2.11 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered food. Never got the food. And DoorDash refused to refund. That is theft . 3 out of 4 orders recently have been ridiculous. Most drivers in my area can not read nor talk. Not at all. This means they can not do that job. DoorDash is negligent by hiring people who can't do that job. You can't steal my money. I felt unsafe by the driver on phone call and closed my DoorDash account and told my bank so they closed my card for security reasons! So I need refund via a check. I don't trust DoorDash with my personal info. Both of my parents died and Monday was my dead dad's first birthday since he died. I wanted to order delivery. We pay a ludicrous amount in fees and the most basic service is not given. Can't follow instructions, can't get salsas even when restaurant itself tells the driver to get them, can't handle my door code instructions because they can not read nor talk. Literally zero communication is possible. 4 out of 5 orders they knew zero English and even when I used translate app to ATTEMPT communication they still were lost I think they just don't want to do the job and enjoy messing up orders ...are passive aggressive. But DoorDash can not steal money. I have zero trust in DoorDash and will let everybody know they are not honest and will steal your money.

  

  Business Response

  Date: 04/26/2023

  Hi, 

  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order and have processed $32.04 back to your original payment method. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

  We sincerely apologize for the issue with your order with Los Pericos Market . We have issued credits to your account in the amount of $16.28  on April 15, 2023 for the missing item reported. This amount is aligned with the details of your order. These credits are available immediately and will automatically be applied towards your next order.

  On the canceled order from Los Pericos Market, we review requests on a case-by-case basis and for this particular order we are unable to provide compensation due to DoorDashs policy.
  

  Thank you for your understanding.

  Best,

  DoorDash BBB Support
  
  

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I accept the credits but... the wording is STILL not clear. Seems to be major reading issues at DD. You can not steal from customers. I never asked for "compensation" but for a REFUND for food I never got but paid for! Big difference. Also I need my account and ALL my info per CA privacy laws DELETED. I did not say "deactivated" I said deleted. 
  Your company constantly tries to contact me on a family account and you get the emails confused. I don't want ANY association with Doordash for me or for my family any longer. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory  to me if my account AND ALL MY INFO is fully DELETED. 
  
  ***************************************************

• Initial Complaint

  Date:04/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was yesterday March 19,2023z I have a duplicate order charge. Door dash opened a claim and said they had to deny my refund. I wasnt asking for both to be reversed just the one I was charged for the second time. Absolutely asinine.

  

  Business Response

  Date: 04/26/2023

  Hi,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We can confirm that a refund was processed  to your account for the amount of $15.90 on April 19, 2023. This amount is aligned with the details of your order. The pending DoorDash charge will be removed from the statement or updated to reflect the final charge within 3 business days, depending on the bank.
  
  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support