Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 24th, 2024 in the amount of ****** on the instacart app for publix. I received a message on June 25th that my order was completed and picked up at 4:45am EST however I was asleep. So I did not pick up the order but was charged the full amount. I contacted both publix and instacart to let them know of the issue. Publix confirmed they put the items back on the shelf but rather than hitting Cancel they hit order complete. The manager called instacart to let them know of the mistake to which instacart said they would remedy once I contacted them again. I contacted them again and they did not remedy it instead they said they would not provide a refund. I requested to speak to a senior agent and was routed to Collians the manager who agreed to provide the refund. They never did. I am now out of 126 and groceries and have not received a reply or courtesy response.

  Business Response

  Date: 06/26/2024

  Hi, 

  I apologize for the poor experience you faced with us. 

  A refund for the amount of $126.89 has been processed to your account. Refunds dont appear in your Instacart account because we submit them to your payment method. Check your bank or credit card account for the refund in 5-10 business days, depending on your bank. 

  Best, 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company repeatedly fails to provide services that I have paid for. Too often, they are late delivering orders on time, and NEVER take responsibility. It is always someone else's fault. They make it clear that if I don't pay a high tip up front l may not get my order. This has happened so many times, including today, that I could write forever. I have a paid annual subscription, and when I asked for a refund they said they would, transfer me and that person tells me they can't. Then they again verbally abuse me. They repeat the same script with every complaint. I am a senior citizen with serious health challenges. Additionally, despite paying for the year, they still add fees per order. It is bate and switch. When they do what they say the service is great. But that has fast become fewer and far between. I want is a prorated refund.

  Business Response

  Date: 06/25/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  Im sorry that Instacart+ isnt working for you right now. Ive cancelled and refunded your membership at a prorated amount of $26.33. You should see this in your bank account within 5-10 business days.
  
  Best,

  Instacart Customer Experience

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food for $***** from InstaCart App which was never delivered. I called InstaCart to inform them of that, and I was informed to call Uber Eats, which I do not have an account with and I refused. I asked to speak to a supervisor and requested to be refunded for the order that I never received and to be compensated with a credit for wasting my time. After wasting 1 hour and a half of my time, the supervisor informed me that she will contact **** eats eat for me and placed me on hold with them for another hour. This is unprofessional and I want my refund of ***** and I would like to be compensated for wasting my time and the lack of professional, and the fraud that InstaCart has committed by luring people to order products through there app that they cannot deliver.

  Business Response

  Date: 06/25/2024

  Hi ****,

  Thank you for contacting the Better Business Bureau.

  I wanted to inform you that we are unable to assist with orders through UberEats. However, you can easily access support directly through our app by following these steps:
  Open the app and tap on Account at the bottom of your screen.
  Select Orders in the upper left corner.
  You will see a list of your past orders. Please choose Restaurant orders and select the order you need assistance with.
  Tap on Get Help under the selected order.
  Next, tap on Past order where you can find a list of common issues related to your order. From here, you can select any issue and contact support directly for further assistance.
  

  Thank in advance for using our in-app support system, and please let us know if you have any further questions.
  

  Best regards,

  Instacart Customer Experience

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone used my Instacart from ********** and ********** three times for $63.84 and $31.96 I went to my bank and they shredded my bank/debit card that these people used and gave me a new bank card.I spoke to my bank today again because ** also getting $30.00 overdraft charges.I have spoke to Instacart three separate times and they told me they would refund me the entire amount.My bank called again a few minutes ago stating Instacart ONLY refunded me $54.35 And my bank cannot remove these two $30.00 insufficient funds charges!

  Business Response

  Date: 06/25/2024

  Hi ********,

  Thank you for contacting the Better Business Bureau.

  I have sent you an email directly to further assist with resolving the charges on your card.

  I look forward to assisting you further.

  Sincerely,

  Instacart Customer Experience

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for a mattress cover through Instacart, and when I received it, it was not what the depiction of the synopsis expressed. It was a different material and it ended up ripping because it was so flimsy. I contacted Instacart and I needed to get a new one, but there were not any vinyl covers available it seems so I contacted them and they gave me a credit which originally was OK then I checked my bank account the next day and saw that they had overcharged me 15% for the products and I was then livid. They have been doing this obviously the whole time and I used to work for them and it is preventing me from going back to work because if this is how they treat people it is unethical it is fraudulent and it is unprofessional, they promised me because of my complaint being upset that they would refund my account rather than just giving me the credit they would refund me the entire amount they have not done so and are making excuses and it has been over a month when it normally takes 5 to 7 business dayslying criminals and you can barely get in touch with the office. You can only talk to them usually through chat, which makes it very hard for the consumer to complain. They have abused their power and privilege by taking advantage of an average ****** by overcharging them for a service that we already pay for please investigate this and have them refund me at once. It is the principle that they lie and they dont tell you all the charges upfront that are being charged I would never have paid $27 for a $ 13 order. yes has to be paid in a fair amount. I agree, but in this case, they have admitted fault more than once and I still dont have my refund please help and thank you .

  Business Response

  Date: 06/26/2024

  Hi, 

  I apologize for the poor experience you faced with us. 

  A refund was processed on 6/25 for the amount of $22.12. You will be receiving this refund within the next 5-10 business days depending on your bank provider. 

  Instacart places temporary authorization holds on your card when you place an order to account for potential changes in the final total due to added items, items replaced at a different price, and the actual weight of items.
  
  The hold is typically around 15% higher than your estimated order total and rounded up to the nearest $5 increment. ***** typically release the authorization hold after the order delivers or cancels. It can take 7 business days for the pending charge to drop, depending on your bank.

  Best, 

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with a recent issue I encountered while using your service.On June 23, 2024, I placed an order from food basics using a coupon that promised a $25 credit back. Despite following the necessary steps and verifying that the promo was applied, I have not received the credit as promised.Before completing my order, I double-checked with your support team to ensure the promo would be honored. They confirmed that the credit would be applied, as evidenced in the attached screenshots. Despite this assurance, the credit has not been applied to my account.I feel deceived by this promotional offer, as I acted in good faith based on the information provided by your support team and the promotional materials. I request that you investigate this matter and credit the promised amount to my account promptly.Thank you for your attention to this matter. I look forward to a swift resolution.

  Business Response

  Date: 06/25/2024

  Hi ******,

  Thank you for contacting the Better Business Bureau.

  The promo for $20 off an order of $50.00 or more did not apply due to you having an additional promo on your account. The promo for Giant Tiger was applied to your account on the same day you placed your order with Food Basics. We are unable to apply the promo to your account due to the other promo needing to be used or removed first. Once orders are completed, we are unable to apply a refund for the order.

  Please let us know if we can assist with anything else.

  Sincerely,

  Instacart Customer Experience

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21898698
  
  I am rejecting this response because:
  
  I contacted Instacart support after placing my order to confirm that the $25 credit back promo would apply. In that conversation, the support representative assured me that the credit would be applied to my order.
  
  If this promo was not applicable due to another ongoing promotion, it was not communicated to me at that time, leading to misinformation. I believe I should be entitled to the $25 credit based on the information I was given by your support team.
  
  Could you please review this situation and apply the credit as initially promised?
  
  Thank you for your understanding.
  
  Sincerely,
  
  Pramod Adk

  Business Response

  Date: 06/28/2024

  HI,

  I apologize for the unsatisfactory experience and the incorrect information you received. We will address this with the specialist involved to ensure better future interactions. As previously noted, we cannot offer a refund or credit for the promotion, as promotions are applied automatically from oldest to newest on your account.
  
  If you have any more questions, please feel free to ask.

  Best,

   

   

  Customer Answer

  Date: 06/30/2024

   
  Complaint: 21898698
  
  I am rejecting this response because:

  Hi,

  Thank you for your response. However, I am quite disappointed with your decision. The information provided to me was incorrect, and this has caused significant inconvenience. It seems unfair that I am being penalized for an error on your end without any compensation or credit.
  
  The promotion was a factor in my decision to make this purchase. Offering a resolution that acknowledges the inconvenience caused would go a long way in maintaining customer satisfaction and loyalty.
  
  Thank you have a nice day.
  
  Sincerely,
  
  Pramod Adk

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 22, 2024. I specifically asked for The Mountain Valley Sparkling Spring Water 12 Pack. I was sent The **************************** 12 Pack. There was no communication from the shopper about the sparkling water being out of stock nor that the spring water was being sent as a replacement. I contacted customer service and was told they were not going to rectify the error. This was the shopper's fault, and I should be able to receive what I paid for. This seems to be an ongoing thing with this company. All I wanted was what I asked and paid for. There is a clear difference between sparkling water and spring water. The picture attachment below shows what I was sent. Thank You!

  Business Response

  Date: 06/25/2024

  Hi *****,

  Thank you for contacting the Better Business Bureau.

  Here is a confirmation that you will receive a $34.99 refund to your EBT account. EBT refunds are processed the same day.
  
  I am so sorry again for the inconvenience. Thank you for being an Instacart customer!
  
  Best,

  Instacart Customer Experience

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against MAPLEBEAR **** (d/b/a ***************** of the Complaint:On 6/20/2024, Instacart deactivated my account based on an erroneous accusation of dishonest conduct related to a reported undelivered order. This deactivation has caused significant inconvenience and distress, including the cancellation of a scheduled order.Description of the Issue:Instacart's Trust and Safety Team deactivated my account alleging that their GPS data confirmed delivery to my address at ********************************* However, this assertion is inaccurate. The order was mistakenly delivered to my neighbor at ****************, not to my address at ****************. As illustrated in the attached ****** Maps link *************************************************, these addresses are distinct and not adjacent. I have attached a photograph provided by my neighbor at ****************, which clearly shows my order was delivered to the wrong address. Despite presenting this evidence to Instacart, my account remains deactivated. Instacart's actions not only disrupt my ability to use their services but also unjustly tarnish my reputation.Additionally, I have over $3,000 in Instacart gift cards loaded onto my account, which I can no longer utilize or access due to this unjust deactivation.This is not the first instance of such an error. Attached is a previous correspondence dated June 3, 2024, from Instacart's legal department to my attorney, ************************, Esq. of ***** ********* LLC. In that case, Instacart acknowledged a similar error involving my account and reactivated it after an investigation (attached as "Response to Demand Letter").I request the BBB investigate this matter and ensure that Instacart addresses this issue promptly and fairly.Thank you for your attention to this complaint.Sincerely,*****************

  Business Response

  Date: 06/25/2024

  Hi, 

  I apologize for the poor experience you faced with us. 

  After reviewing your appeal, they couldnt identify information that would result in a reversal of your deactivation. Your account will remain deactivated.
  
  Best,
  
  

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21897326
  
  I am rejecting this response because:

  I am deeply disappointed with the outcome of your review.
  The deactivation of my account was based on an incorrect assumption that the order was delivered to my address at **********************************************, it was delivered down the block from me to ****************. This is clearly supported by the evidence I have provided, including a photograph from my neighbor showing my misdelivered order.
  Furthermore, my account holds over $3,000 in Instacart gift cards, which I am now unable to access due to this unjust deactivation. This is a significant amount of money that I cannot utilize because of an error on the part of your delivery driver.
  This situation is not only causing me financial loss but also substantial inconvenience. I have previously encountered a similar issue where my account was wrongfully deactivated, and after an investigation, Instacart acknowledged the error and reactivated my account. I am requesting a fair review of the current situation, taking into account the provided evidence and past resolutions.
  If my account is not reactivated, I will have no choice but to pursue further actions, including involving my attorney and filing additional complaints with relevant consumer protection agencies.
  I urge you to reconsider your decision and resolve this matter promptly.

  
  Sincerely,
  *****************

  Business Response

  Date: 07/07/2024

  Hi *****,

  Thank you for contacting the Better Business Bureau.

  I apologize for the poor experience you faced with us.
   
  After reviewing your appeal, our Fraud and Identity team couldnt identify information that would result in a reversal of your deactivation. Your account will remain deactivated.

  Best,

  Instacart Customer Experience

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21897326
  
  I am rejecting this response because:
  
  Your Fraud and Identity team has failed to consider the clear evidence I have provided, which demonstrates that my order was misdelivered to a neighboring address, not my own. Specifically:
  
  1. Misdelivered Order: The order was delivered to 143 Stratford Pl, not 144 ************, as your GPS data incorrectly suggests. I have provided a photograph from my neighbor at **************** showing the misdelivered order.
  2. ****** Maps Evidence: The distinct and non-adjacent nature of these addresses is clearly illustrated in the provided ****** Maps link, showing a significant delivery error.
  3. Financial Loss: My account holds over $3,000 in Instacart gift cards, which I can no longer access due to this erroneous deactivation. This represents a substantial financial loss and significant inconvenience.
  4. Previous Incidents: This is not the first instance of such an error. In a previous case, Instacart acknowledged a similar mistake and reactivated my account after an investigation. I have previously attached correspondence from June 3, 2024, from Instacart's legal department to my attorney, ************************, Esq., which confirms this.

  Given these points, I request that Instacart reconsider its decision and take the following actions:

  1. Immediate Reactivation of My Account: Restore my account without any further delay.
  2. Restoration of Access to Gift Cards: Allow me full access to the over $3,000 in gift cards currently loaded onto my account.
  3. Official Apology: Issue an official apology acknowledging the mistake and the inconvenience caused.
  4. ********* of ****** Prevention: Provide a clear explanation of the steps Instacart will take to prevent similar errors in the future.

  
  If my account is not reinstated and access to my funds restored, I will have no choice but to pursue further action, including legal recourse and filing additional complaints with relevant consumer protection agencies.

  
  I urge you to review the provided evidence thoroughly and resolve this matter promptly.

  
  Sincerely,
  *****************
  

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/24 there was a transaction for $99.94 fraudulently charged to my debit card from instacart powered by Uber eats. The person who fraudulently accessed my account changed the username password and phone number associated with the account belonging to me (*****************************) to another name the email address was changed too I could not see what they changed the password to but the phone number was changed to a 225 area code phone number. I was informed by ******* that they couldn't find the transaction could understand if you were saying the transaction was cancelled. I replied to the email and stated that I still have a charge on my bank account for $99.47 that needs to be rectified. Also the person who illegally accessed my instacart account tried to make purchases for $95.00 and $586.00 luckily I had locked my cardand they were unsuccessful. I also sent screenshots shots of all the charges on my account from instacart and instacart powered by Uber eats. I never received a reply to that email. On 6/23/24 I received an alert that this particular transaction had gone through and the amount was updated to $87.24. I called customer service again and after being given the run around I asked for a supervisor I was told one wasn't there then I asked again and the rep said it was in fact a supervisor there but they didn't talk on the phone. I was placed on an extended hold so I hung up and called again. A different rep answered the phone and refused to let me speak to a supervisor also she didn't lie like the last rep she just refused to say anything when I asked about a supervisor. I ended up telling her why I originally called the first time and she got me over to a member of the fraud invest. Team and I filled out one of those forms again but still no response.

  Business Response

  Date: 06/25/2024

  Hi, 

  I apologize for the poor experience you faced with us. 

  We sent you an email on 6/16/24 regarding your account status. Please review the email for more information and next steps.
  
  Thank you,

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21897290
  
  I am rejecting this response because: the incident occurred on Sunday June 17, 2024.so I don't understand how instacart could have sent an email on June 16 before the incident even occurred. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/27/2024

  Hi ********,

  Thank you for contacting the Better Business Bureau.

  Our Fraud and Identity team sent you an email on 6/25/2024. Please review the email. The team is currently working on resolving the unauthorized restaurant order placed on your account. Please allow the team to work on this issue and they will get back to you directly via email.

  Please let us know if we can assist with anything else.

  Sincerely,

  Instacart Customer Experience

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21897290
  
  I am rejecting this response because:
  It has already been twelve days since this saga began. I contacted instacart immediately and have been given the run around from day one all I want is refund and for this matter to be completed so I can close my account
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/10/2024

  Hi ********,

  I apologize that you faced this negative experience with us.

  Please be on the look for an email from Uber. If you have any additional questions please contact them directly.

  Best,

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Instacart app offers store promotions that should apply at checkout, but never do because pertinent qualifying information is omitted in the app view. Reps are trained to insist on regurgitating promo details that are not visible on the platform where the purchase was made. Speaking to a manager is impossible, but with lots of fortitude, patience and persistence I spoke with a self-identified line supervisor who did nothing but add insult to injury by offering a ridiculous inducement for a future purchase. Since becoming a member's of Instacart I estimate Ive made hundreds of purchases. Multiply that times $10, the average price of the promo scam, and Instacart pockets thousands from one consumer. Do the same with tens of thousands of customers and Instacart gets away with defrauding the public despicable amounts of money. This is egregious and should be investigated ASAP.

  Business Response

  Date: 06/25/2024

  Hi,

  I apologize for the poor experience you faced with us. 

  After further review, the promotion did not apply at the check out because your account is not eligible for the promotion in question. At this time, we are unable to manually add the promotion to your account nor provide a refund for the promotions cost. 

  Best, 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21896828
  
  I am rejecting this response because:

  The issue is far from resolved. Each time the issue occurs, Instacart denies applying the discount because they claim consumers aren't purchasing the qualifying items. However, the promo details in the Instacart app do not provide the pertinent qualifying information for consumers to use the promotion and receive the expected discount. More important than any individual refund, is for Instacart to correct the issue that's causing the problem. It is fraudulent and unethical. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 06/27/2024

  Hi *******,

  I apologize for the poor experience you faced with us. 

  At this time, we are unable to manually add the promotion to your account nor provide a refund for the promotions cost.

  Best, 

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21896828
  
  I am rejecting this response because: Instacart has not made a good faith attempt resolve the issue. Please cancel my account, and issue a pro-rated refund of the annual membership fee.

  Sincerely,
  

  
  ***************************

  Business Response

  Date: 07/09/2024

  Hi *******,

  I apologize for the inconvenience you've experienced with us.
  

  Unfortunately, we are currently unable to manually apply the promotion to your account or issue a refund equivalent to the value of the promotion.
  

  Best regards,

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21896828
  
  I am rejecting this response because: It is not a resolution. I have filed a complaint with the **** and am circulating this story to national news outlets. 
  
  Sincerely,
  
  ***************************