Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Food Delivery

Instacart.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Important information

  • Customer Complaint:
    BBB’s business profile for Instacart was created in January 2013. A review of Instacart complaints was completed in April 2025. Complaints on file state issues with their order(s)

    BBB recommends consumers to review the following:
    Terms and Conditions
    Problem with your order
    Refunds and returns

Complaints

Customer Complaints Summary

  • 7,983 total complaints in the last 3 years.
  • 2,798 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt receive my order from food city reported it and have not had my issue resolved

    Business Response

    Date: 07/26/2023

    Hi,


    Thank you for your response. At this time you will need to email **************************** for further assistance with your order issues.

    Thanks,

    Customer Answer

    Date: 07/26/2023

     
    Complaint: 20377008

    I am rejecting this response because: i emailed them no response id like my refund

    Sincerely,

    *****************************

    Business Response

    Date: 08/01/2023

    Hello,

    Thank you for your response. At this time you will need to wait for the order appeals department to respond to your request.

    Thanks,
  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/24/23 I did an order with Instacart. There was an missing item - paper plates. Also the bread I received was Burnt. I called and talk to a Instacart Agent who handles issues with orders for Senior Citizens . She said I should get a refund within a hour, that she just had to get an approval from a higher source. I never received a refund, nor my missing item. I emailed them several times as well.

    Business Response

    Date: 07/25/2023

    Hello,

    Thank you for your response. At this time you will need to email **************************** for further assistance with your order issues.

    Thanks,

    Customer Answer

    Date: 07/25/2023

     
    Complaint: 20372738

    I am rejecting this response because:I emailed the appeal email 2 Times with no response. I have 1 item missing & 1 item damaged. 
    I have photo proof of both issues which were submitted via email to the appeals Debt and BBB. 

    Sincerely,

    *************************

    Business Response

    Date: 08/01/2023

    Hello,


    Thank you for your response. At this time you will need to email **************************** for further assistance with your order issues.


    Thanks,

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i’ve bought grocery items on the 24th of july and in the amount of $245 estimated and i’ve never received the product but i have been declined a resolution

    Business Response

    Date: 07/25/2023

    Hello,


    I apologize that you faced this negative experience with us.Upon checking, a specialist sent communication to you via email on 7/22 regarding the report you made. Please review the email that was sent to you. If you have any questions or concerns, please respond directly in that thread.

    Thanks,

    Customer Answer

    Date: 07/25/2023


    Complaint: ********

    I am rejecting this response because:
    i have received a response but that email still says that my refund request was denied and i’m not happy with the results. i shouldn’t have to pay for a order i did not receive 
    Sincerely,

    ******** ********

    Business Response

    Date: 08/01/2023

    Hello,

    I apologize that you faced this negative experience with us.Upon checking, a specialist sent communication to you via email on 7/22 regarding the report you made. Please review the email that was sent to you. If you have any questions or concerns, please respond directly in that thread.


    Thanks,

    Customer Answer

    Date: 08/03/2023


    Complaint: ********

    I am rejecting this response because:
    this response clearly has no solution nor did the email i was sent i would like my money back 
    Sincerely,

    ******** ********

    Business Response

    Date: 08/08/2023

    Hi ********,

    I apologize that you faced this negative experience with us. We reviewed your request, and unfortunately, we can’t issue any refunds, credits, or redelivery on this order. 

    To appeal this review or ask questions, please email [email protected]We recommend not submitting multiple requests, to avoid possible processing delays.

    Best,

    Customer Answer

    Date: 08/08/2023


    Complaint: ********

    I am rejecting this response because: I want a refund or Instacart credit and that would be proper solution

    Sincerely,

    ******** ********

    Business Response

    Date: 08/09/2023

    Hi ********,
     
    I apologize that you faced this negative experience with us. We work hard to address order issues and want to ensure all of our customers comply with our Community Guidelines. Since we received a high number of order issues from your Instacart account, I unfortunately can’t give you a credit, refund, or redelivery at this time.

    Be well,

    Customer Answer

    Date: 08/09/2023


    Complaint: ********

    I am rejecting this response because:
    My solution request is not being met 
    Sincerely,

    ******** ********
  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had ***************** since before ***** started have used it exclusively at least once a week since they have been charging me annual and monthly fee for the whole time and said they can only reimburse the last 15 days of transactions I feel robbed considering how often I use the service due to a bad leg and its just unfair how they just disregarded my claim

    Business Response

    Date: 07/25/2023

    Hi ********,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,On July 4, someone hacked into my Instacart account and was attempting to make a purchase. I called them immediately and spoke with *****, who assured me he would freeze the account and no charges would be allowed to go thru. I was charged $56.75 anyway. I called on July 5 and spoke with *****, who assured me she had sent my info to the fraud team could expect a resolution in ***** hrs. That did not happen. I received a form to be filled out with all pertinent information then called in to follow through. I was phone shuffled to several people, while all very kind, could do nothing else but send my information back to the fraud team to await their actions. I have received, filled out, & followed that procedure with calls now 4 times, ending today, July 24, speaking to ***** on tier 2- being told I could not speak to a tier 3 person because I did not have a current purchase placed and that I should please fill out ANOTHER form with EVERY piece of contact during this issue in hopes that the fraud team may see how many times this has been attempted and hopefully take it urgently. As I have done everything on my part to follow their broken process, and have attempted to resolve it with them to highest level of personnel they would allow me to speak with, I feel I have no other option than to ask for your assistance in this matter. While to some, the amount of $56.75 may not seem like much, to many I know it is an amount that could be devastating to lose. To have Instacart not take responsibility for the account breech on their side and issue an immediate refund for a case they themselves know to be fraudulent, is unacceptable and poor customer care. I would appreciate any help to assist me in the refund of my money. -July 18, 23 case ref# ********* (operator was ******************** 24, 23 case ref# ********* (operator was *********, ********************* you again for your time and consideration in this matter. - Di *****************

    Business Response

    Date: 07/25/2023

    Hi ********************,

    Thank you for following up on this matter and I apologize for the lack of communication. I have reviewed this matter and we have escalated this to our Trust & Safety team to investigate further. A specialist from this department will be in touch with you via email regarding the resolution. If you have any further questions or concerns, please reach out to *******************

    Best,

    Customer Answer

    Date: 07/26/2023

     
    Complaint: 20369693

    I am rejecting this response because:
    The response from this business is the exact scripted response read to me on the last three calls I had with them, word for word. It is not an actual plan or answer for resolution from someone in a position to simple resolve the matter. This is the same broken-process response that has left me waiting for ANY one in the Trust & *************** to actually contact me and deliver an answer on when I could expect to receive my refund. I have done all the necessary steps of the process as this business has requested of me and to be given this same pat answer here only proves my point- they do not care give the proper quality of service to their customers that is acceptable. The only response I am willing to accept is the ACTUAL refund of my money due to them allowing fraud on my account. Thank you for your time in this matter. 
    Sincerely,

    Di *****************

    Business Response

    Date: 07/27/2023

    Hi Di Adra,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

    Customer Answer

    Date: 08/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and as the money was finally returned to me, I find that this resolution is satisfactory to me.

    Thank you for your assistance in this matter, as it was clearly the help needed to sway this business into an appropriate resolution. 

    Sincerely,

    Di *****************

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i placed an order from **** ***** through instacart. Instacart made a replacement without my consent for higher price whipping cream when i exclusively opted for no replacement after placing order. i did chat with an agent about the issue and to cancel my membership, Instacart agent lied that he has issued refund for the whipping cream and also refunded for instacart membership. later when I checked my credit card i got to know nothing has been done. No refund was issued. I again talked to a different instacart agent and she told me Instacart has restricted your account and can't honor what our agent has promised. This is surely unacceptavble to me. i want my refund.

    Business Response

    Date: 07/25/2023

    Hi ******,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order form instacart very frequently. Sometimes daily but at least a few times a week. With that many orders there are bound to be some mistakes. The problem is its getting into the territory of me being out well over $100 due to shopper errors/negligence. On april 30th I received a damaged order. Lots of broken items and my order was covered in jam/perfume/coffee *******. I wasnt able to salvage much. I sent them pictures of my order. My shopper obviously dropped my bags and delivered anyway instead of contacting support. Its been almost 3 months and I havent received my refund. I contacted several times and they said they were sending refund that they never sent. I attached email where they said they would refund me for damaged items. My past two orders my shopper delivered incorrect items. I ordered size large pull-*** and received size small after I specifically told her that wouldnt work, only a size large. The last order I ordered a size 6x bathing suit and received a size 8. I regularly get delivered spoiled fruit with mold growing on it. My ice cream was also delivered completely melted again. A few weeks ago my shopper left my groceries in the rain. There was so much water pooling out of our bags my wife slipped right after I brought the groceries inside. Everything was ok except the fried chicken was sitting sideways opened and completely soaked and our bread was ruined. I just want the refund I was promised three weeks ago and would appreciate redelivery of the items that were not correct. Everything all together equals $112. The damaged items alone from ******* on the 30th adds up to $73. Its just too much to let go.

    Business Response

    Date: 07/25/2023

    Hello,

    Thank you for your response. At this time you will need to email **************************** for further assistance with your order issues.

    Thanks,

    Customer Answer

    Date: 07/27/2023

     
    Complaint: 20370996

    I am rejecting this response because:

    I have emailed that email several times and keep getting told they will send a refund and I have not gotten a refund. I already emailed that email. 

    Sincerely,

    *********************

    Business Response

    Date: 08/01/2023

    Hi *****,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday July 21,2023 I contacted Instacart customer service to help with a fraudulent charge on my bank account, I was charged $105.93 for the year subscription fee. I had paid that same fee on February 23, 2023. In the process of trying to get my money back I told the chat agent that I would call in to speak to someone about cancelling my account, they refunded the $105.93 and cancelled my account in the process. I never asked for the account to be cancelled, so in trying to fix my cancelled account either through reinstating the account or getting a partial refund, customer service refused to help me on either regard nor let me speak with a supervisor on four different calls. One of the agents ******************* was so rude in refusing to let me speak with a supervisor that she continually talked over me and would not let me register a complaint about her to her supervisor, she was so terrible that she had me in tears, she eventually hung up on me. The next call had me on hold for 30 minutes before I gave up and hung up. I am only asking for a refund on the six months of services that I will not get to use because of the unauthorized cancelling of my Instacart plus membership ($52.96).

    Business Response

    Date: 07/25/2023

    Hi ********,

    Im sorry that Instacart+ isnt working for you right now. Ive canceled and refunded your membership at a prorated amount of $56.34. You should see this in your bank account within **** business days.

    Best,
  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent order on my account that they saw and shut off my account. I was still charged the $19 for the items on my card. They locked my account. I called 3 times and they said fraud **** will contact me in ***** hours. No one ever emailed me. The customer service says they can't refund me because my account is locked and the card is deleted if fraud. So no way to refund. But its been 3 weeks and no contact from them to turn on account to add a card to get a refund. Fraud happened on 7th. Its now the 24th

    Business Response

    Date: 07/24/2023

    Hi ****,

    I apologize that you faced this negative experience with us. We have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

    Customer Answer

    Date: 07/25/2023

     
    Complaint: 20366345

    I am rejecting this response because:  They sent a generic email from a "help" email line prior to my filing with the BBB.  There is no one to reply to on the email. Just a name. No email for "Jordan".   The email just says they've escalated it.  This is the 3rd escalation, yet they have not reponed my account so they can issue a refund.  It is now *********************************************************** ***** hours.

    Sincerely,

    *************************

    Business Response

    Date: 07/27/2023

    Hi ****,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

    Customer Answer

    Date: 08/04/2023

     
    Complaint: 20366345

    I am rejecting this response because:  This is the same boiler plate response they sent last time.  I rejected that response and now its the same.  They have not contacted me with an email or telephone that i can contact them.  Last email was auto response from them on july 24.  Been almost a month and still no credit to me.

    Sincerely,

    *************************

    Business Response

    Date: 08/08/2023

    Hi ****,

    Our Fraud & Identity team sent you an email on August 4th regarding the report you made. Please respond to that email thread with any additional questions or concerns. Only Fraud & Identity is able to assist with this matter moving forward. 

    Best,

  • Initial Complaint

    Date:07/23/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took two $15 charges out of my checking account for a food stamp order resulting in my being overdrawn with a $41 penalty. They refused to refund it immediately so I wouldnt have to pay the overdraft fee. The worst part is that they didnt even bring all the items I ordered and was charged for. They refunded that and it was recorded on my account immediately but the $30 wasnt. I want them to pay my overdraft fee since it was their fault. I did not authorize 2 $15 fees. Im 70 years old and live on SS which isnt much so I cant afford to pay out money for something they did wrong.

    Business Response

    Date: 07/24/2023

    Hello,

    Thank you for reaching out to Instacart Customer Experience. Im sorry to hear about the unfamiliar charge on your account.

    I reviewed your account, and the charge youre referencing is a temporary authorization hold.

    Whenever you place an order, Instacart places a temporary authorization hold on your card for an amount slightly higher than the order total. This helps cover any price differences that can occur due to adding items, replacing items, or weight adjustments.

    Instacart releases the authorization hold after your order is delivered or canceled. It can take 7 days for the pending charge to drop, depending on your bank.

    Once your shopper delivers your order, you can check the final charge on your digital receipt. Here's how

    In the app
    Tap the 3 horizontal lines in the upper left corner
    Tap Your orders
    Tap the relevant order
    Scroll down and tap View receipt

    On the website
    At the top right, click either Account or Hi, [Your Name]
    Click Your Orders
    Click View order detail on the relevant order
    Click View Receipt

    If you have any other questions about charges and payments, please let me know. You can also learn more at our Help Center.

    Best,

    Customer Answer

    Date: 07/24/2023

     
    Complaint: 20364225

    I am rejecting this response because:  My bank posts these refunds immediately!  As you can see, they already posted the refund for the $20 and the refund for the first $15 charge. They charged me twice.  Two $15 charges so I should get the whole amount of $15 for the second charge but they didnt refund it.  I will settle for just the $15 refund since my bank didnt charge me for the overdraft, but I want my $15.  Im a senior and I live on a very limited income and every ***** counts.  Im done with your company. There are others to choose from. 

    Sincerely,

    *************************

    Business Response

    Date: 07/27/2023

    Hi *****,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

    Customer Answer

    Date: 08/02/2023

     
    Complaint: 20364225

    I am rejecting this response because:  I did not receive an email from you and I will accept nothing less than my $15 that you owe me. 

    Sincerely,

    *************************

    Business Response

    Date: 08/08/2023

    Hi *****,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

    Customer Answer

    Date: 08/08/2023

     
    Complaint: 20364225

    I am rejecting this response because:  I will not settle for anything less than my $15 back.  I dont want a credit because I never intend to use your service again. 

    Sincerely,

    *************************

    Business Response

    Date: 08/09/2023

    Hi *****,

    I apologize that you faced this negative experience with us. I have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Sincerely,

    Instacart Customer Experience Team

    Customer Answer

    Date: 08/09/2023

     
    Complaint: 20364225

    I am rejecting this response because:
    I am not removing my case on BBB until I get my $15 returned.  Until that time, I will only communicate through BBB.  I dont want a credit because I wont ever use your service again until you return my money.  I never should have had to pay for another delivery, when you didnt deliver all my groceries and I shouldnt have had to pay two $15 charges as well as a $20 charge.  I want my money returned!  I can use Uber or Door Dash instead.  


    Sincerely,

    *************************

    Business Response

    Date: 08/18/2023

    Hi *****,

    I apologize that you faced this negative experience with us. Our team sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

    Best,

    Customer Answer

    Date: 08/18/2023

     
    Complaint: 20364225

    I am rejecting this response because:
    They keep trying to make me accept what they want and want me to use personal email instead of BBB. Not gonna happen. 

    Sincerely,

    *************************

    Business Response

    Date: 08/21/2023

    Hi *****,

    Thanks for reaching out to the Better Business Bureau.

    Were sorry to hear that your bank charged you an overdraft fee. Instacart isnt responsible for any overdraft fees associated with your order.

    Please reach out to your financial institution for all overdraft-related inquiries.

    Best,

    Instacart Customer Experience Team

    Customer Answer

    Date: 08/22/2023

     
    Complaint: 20364225

    I am rejecting this response because:  This wasnt even what I wanted to get straightened out.  I want the $15 they overcharged me. 

    Sincerely,

    *************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.