Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against HERS regarding a mandatory five-month subscription ($395) to their weight loss medication kit, which not only failed to deliver results, but also made me emotionally and physically ill, directly affecting my work and well-being.I enrolled in HERSs program and was prescribed a treatment kit including Bupropion XL, ********* ER, and ********** + B12, promoted as a medically guided, appetite-reducing plan. I followed all dosage instructions and began with Bupropion XL 150mg as directed.Within days, I experienced severe side effects:Extreme anxiety, nervous energy, and emotional instability A feeling like I was crawling out of my skinCognitive fog and confusion Difficulty functioning at work due to emotional distress and agitation These symptoms quickly escalated, making it impossible to concentrate or maintain composure in a professional setting. As a supervisor, this was humiliating and damaging. I reported this to the HERS Care Team and said I wanted to stop treatment immediately. The provider agreed to cancel the subscription, but I was told no refund would be issued, even though I never took two of the three medications.This product made me emotionally unwell, and the companys refusal to refund is both unethical and exploitative. Forcing consumers to commit to a five-month subscription up front is a scam, especially for a medically sensitive service. Their treatment was impersonal, automated, and unresponsive to actual health concerns.This experience caused serious disruption to my mental health and professional life, and I believe others deserve to be warned.

  

  Business Response

  Date: 05/09/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a cancel on my subscription and a refund on a order that was done the same day, they said it couldnt be cancelled since the order was in transit but I checked the tracking services and it hasnt even left. They only cancelled my subscription but are lying to not give me my refund.

  

  Business Response

  Date: 05/08/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's beyond frustrating dealing with Hims & Hers. For months, I've been trying to get in touch with someone, anyone, about my orders. It feels like shouting into a void. To make matters worse, the last two medications I ordered simply never arrived. I reached out multiple times, hoping for a solution, an explanation, anything. Instead, I was met with silence and zero resolution.Foolishly, perhaps, I canceled my initial subscription but decided to give them a second chance. I wanted to believe the first issue was a fluke. Now, after spending approximately $300 in total across both attempts, I have absolutely nothing to show for it. No medication, no answers, just an empty mailbox and an emptier wallet. This isn't just inconvenient; it's unacceptable. I trusted Hims & Hers with my health and my money, and they've failed on both counts. The lack of communication and the failure to deliver paid-for medication is appalling. I demand a resolution and a refund for the services and products I never received. This experience has been incredibly disappointing and has left me with serious doubts about the reliability and integrity of Hims & Hers.

  

  Business Response

  Date: 05/07/2025

  Hi ******,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for a subscription that I cancelled several months ago, for an order I did not place, consent to, not want. All the way back in 2024, I wished to cancel my ongoing subscription, and yet no button in the app, nor link on the website, would allow me to end the subscription. I was locked into the purchase of the subscription. Eventually, I was able to speak to someone directly, and received verbal confirmation, multiple times, that all of my subscriptions (I only had one), had been cancelled. I confirmed multiple times and was assured. Since then, I had removed the app from my phone, and had received no communication at all from HIMS. That was, until May 7th, when I received an email that my order was on the way. I check my cards and find that HIMS had unilaterally charged me $234 without my consent or my direction on May 4th, and only more than 3 days later was I receiving any notice, conveniently after the item had shipped. To be clear, I was charged on May 4th, the shipping label created on May 5th, the item was shipped to ******** on May 6th, and then departed ******** on *** on May 7th, and only after all of that, was I notified of anything. I will return any item as is received, immediately, or refuse delivery if possible. All I want is HIMS to cancel the shipment immediately, and refund me immediately.

  

  Business Response

  Date: 05/07/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.

   

  
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Hims 5 months ago with the intent to use their hair loss solution. I used it for a few weeks and after some time decided it wasn't for me and put it away. I was okay with my attempt and money to treat myself at the time. But ultimately decided it wasn't for me. Since then I've forgotten about this and went on with my life. Yesterday I received an email saying "Your order has shipped". I didn't realize this was a subscription since most health professional companies require you to refill you prescriptions. They don't just auto charge you and send you more. That being said I went on to the site, canceled my subscription and messaged their customer service about my situation. They said the couldn't cancel my order because its already been processed (I was given no notice this was happening... I just received an email when it was already shipped). They said they couldn't give me a refund or do anything about it. Be careful when signing up with Hims. There's very little communication and Hims is not operating as a health care service with its subscription service. They also have zero tolerance it seems on returns even for people who are unsatisfied with their product.

  

  Business Response

  Date: 05/06/2025

  Hi ****,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a subscription and paid for it. I tried using the product, but it gave me headaches, so I cancelled it. However, the subscription wasnt ended and the next cycle they shipped me more and charged me. I contacted them for a refund and they ignored my message to their customer support.I am trying to be refunded for my second order.

  

  Business Response

  Date: 05/06/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date May 5 I did not ask for auto renew.I did not receive an auto renew email or any notification I was not contacted by a Dr.8 never would've renewed. I have lost the weight I needed and cannot afford another $900 purchase.I never would've asked for an auto renew without a notification.The website hides the auto renew options.Again, the website hides the auto renew options.

  Customer Answer

  Date: 05/05/2025

  Please close the complaint.  Thank you.

  Hims has processed a refund for me (8-10 business days).

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased. 4/6/25. I saw an add for HERS that was to treat hair loss. I ordered the product and took the pills for 3 days. I felt dizzy and had stomach cramps and I contacted them an told them I had side effects and wanted to return the medication and get a refund.They replied that they couldnt give me a refund and I should dispose of the pills. Im a 76 yo senior and I cantt afford to throw away $174 after the side effects I had while taking the pills. They could have sent me one months supply and instead they sent 6 months. All they said was they wouldnt bill me for the next 6 months. Is that a fair way to run a business? If they were a good business they would refund at least 5 months.but refused.

  

  Business Response

  Date: 05/05/2025

  Hi ********,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I got the refund so you can close the case. Ive been in touch with Jims and hers
  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SIgned up for free trial, was billed $690 for annual subscription, contacted them to cancel before it shipped but they refused to refund.

  

  Business Response

  Date: 05/05/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:

  I feel this business practice is predatory to charge people without clear explanation and not offer a full refund from support.  And then only after contacting BBB do they change their mind.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/26/2024; Amount Paid to Business: $195.00. Hims is supposed to provide effective way to help reduce hair loss, promote regrowth, and support a healthier scalp as part of a comprehensive hair care solution. Nature of Dispute: I am reaching out regarding a concern with the Hims Rx Hair Loss Spray + ************ + ******, which Ive been using consistently for the past five months. Despite following the recommended usage, I have not seen any signs of hair regrowth. In fact, my hair loss has noticeably worsened during this period. Additionally, the product has caused significant itchiness and irritation on my scalp. Hims has not tried to resolve the problem, which is to refund me for this issue. I feel this constitutes a case of misleading and false advertisement

  

  Business Response

  Date: 05/04/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23279742
  
  I am rejecting this response because: 
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 05/05/2025

  I don't want to try a different product because I have lost trust in you guys. I am wanting a refund that is all.

  

  Business Response

  Date: 05/06/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******