Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a subscription and paid for it. I tried using the product, but it gave me headaches, so I cancelled it. However, the subscription wasnt ended and the next cycle they shipped me more and charged me. I contacted them for a refund and they ignored my message to their customer support.I am trying to be refunded for my second order.

  

  Business Response

  Date: 05/06/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date May 5 I did not ask for auto renew.I did not receive an auto renew email or any notification I was not contacted by a Dr.8 never would've renewed. I have lost the weight I needed and cannot afford another $900 purchase.I never would've asked for an auto renew without a notification.The website hides the auto renew options.Again, the website hides the auto renew options.

  Customer Answer

  Date: 05/05/2025

  Please close the complaint.  Thank you.

  Hims has processed a refund for me (8-10 business days).

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased. 4/6/25. I saw an add for HERS that was to treat hair loss. I ordered the product and took the pills for 3 days. I felt dizzy and had stomach cramps and I contacted them an told them I had side effects and wanted to return the medication and get a refund.They replied that they couldnt give me a refund and I should dispose of the pills. Im a 76 yo senior and I cantt afford to throw away $174 after the side effects I had while taking the pills. They could have sent me one months supply and instead they sent 6 months. All they said was they wouldnt bill me for the next 6 months. Is that a fair way to run a business? If they were a good business they would refund at least 5 months.but refused.

  

  Business Response

  Date: 05/05/2025

  Hi ********,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I got the refund so you can close the case. Ive been in touch with Jims and hers
  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/26/2024; Amount Paid to Business: $195.00. Hims is supposed to provide effective way to help reduce hair loss, promote regrowth, and support a healthier scalp as part of a comprehensive hair care solution. Nature of Dispute: I am reaching out regarding a concern with the Hims Rx Hair Loss Spray + ************ + ******, which Ive been using consistently for the past five months. Despite following the recommended usage, I have not seen any signs of hair regrowth. In fact, my hair loss has noticeably worsened during this period. Additionally, the product has caused significant itchiness and irritation on my scalp. Hims has not tried to resolve the problem, which is to refund me for this issue. I feel this constitutes a case of misleading and false advertisement

  

  Business Response

  Date: 05/04/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23279742
  
  I am rejecting this response because: 
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 05/05/2025

  I don't want to try a different product because I have lost trust in you guys. I am wanting a refund that is all.

  

  Business Response

  Date: 05/06/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Ineffective compounded GLP-1 medication, poor guidance, high-pressure upsell to $3,588 plan, and delayed support response.Complaint Details:In December 2024, I purchased a compounded GLP-1 medication from Hims & Hers (Order ID: yqwCgEgYjeQ) for $897, paid via Mastercard ending in *5573. I received the product in late January 2025 and followed the prescribed usage. It had no effect.I contacted customer support and was told increasing the dosage would help. I followed that guidance with no improvement. Then, on March 17, 2025, instead of addressing the failure of the original treatment, I was offered a new plan costing $3,588. I felt pressured into upgrading to an expensive option without any accountability for the original product's ineffectiveness.I was not seeking a refund I simply wanted answers and transparency about the treatment failure. On May 1, 2025, I sent a message expressing my dissatisfaction and requesting a response. As of this submission, I have received no reply, despite Hims & Hers claiming a 4-hour customer service response time.This experience has left me feeling misled and underserved. I paid a significant amount for a product that didnt work, was given questionable advice, and faced a delayed response after raising concerns.Desired Resolution:A clear explanation of why the compounded GLP-1 failed.Medical justification for the dosage change and expensive upsell.A response to my May 1 message and explanation for the delay.Compensation or partial refund for the ineffective treatment.

  

  Business Response

  Date: 05/05/2025

  Hi Jia,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jia **** ****

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my first shipment on 2/19/25 and began taking as prescribed. I had no results and contacted them on 3/8/25 expressing disappointment. They told me to skip the next dose level and go to 24 units per week which I did. Then I titrated up from there as prescribed. I have lost no weight and have asked several times if I may have been sent a defective medication or a placebo. I was asked if I was following diet, protein and water intake instructions and I told them I was. I was told that I don't qualify for a refund. I have spent almost $900 and wasted almost three months on a treatment that has done nothing. I know this is a compounded medication so how do we know the makeup of the medication?

  

  Business Response

  Date: 05/05/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought out treatment for hair growth. I was prescribed *********. In the beginning stage I communicated with a medical expert via a chat and there was fine print embedded within those chats with then attached links regarding side effects. Clearly intentionally those side effects were not discussed during the communication phase of the process. I had success with hair growth so a renewed the prescription however then developed unwanted facial hair. At this point I cancel the prescription and requested a full refund and offered to return the unopen medication. I was told that was not an option. As a company that prides itself on the importance of mental health and self esteem of women I assumed they would work with me when side effects such as this was not clearly communicated however that didnt not happen. I made several attempts to request a refund of $175. I was told that that was not possible but I could be given 25% of that which gave me $43.75. I was told similar to in-person doctors offices and pharmacies, were unable to issue a refund in the case that your prescription didnt work out for you. A partial refund was previously processed and we will not be able to issue an additional refund. Why is a partial refund possible but not a full refund? Also I was told that the complaint has to be made in a timely manner. I could only make the complaint when the side effect began. Changes need to be made in terms of communication in regards to side effects. If you care about customers, you should be willing to spend more time doing that. I would like the remaining amount of my refund issued as soon as possible. Thank you.

  

  Business Response

  Date: 04/30/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been interested in possibly using the services for hair loss Hims provides. After filling out information such as how much hair loss I had been experiencing, payment information, and submitting photos, the information was sent to a representative to evaluate a treatment plan.I had assumed that after the representative had evaluated a treatment plan they would give me the option to accept or deny it, but I was not. The evaluation had been completed on April 26th and the order had been shipped later the same day and I was charged $175.I had canceled the subscription before the order had shipped but I was still charged and the order was shipped. I received the order April 28th and have not opened it, but I was informed by Hims customer service they do not take returns of any kind.I feel that Hims was deceptive with their terms and I was unfairly charged without an opportunity to opt out of the treatment plan. I wouldve liked to receive my evaluation before making a decision to proceed but I was denied that decision.

  

  Business Response

  Date: 04/30/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refund policy is misleading and unfair. I cancelled my 5-month subscription before the first month's order even arrived at my doorstep and despite confirmation from a representative that the subscription has been cancelled, I have been told that I am unable to receive even a PARTIAL refund for a 5-month subscription. Given that Him's states on their website that changes can be made with 48 hours notice before next processing date, it seems logical that the remaining unshipped 4 months could be EASILY refunded, with the already shipped month of product easily returned untouched, yet I have not been offered any such possibility by the support service. While this could be merely incompetence, I would wager it likely has to do with keeping profits at the cost of the consumer, though ultimately that line of thinking is conjecture.I also would like to suggest possible intentional manipulation of the ****** search AI generation, as there is a file mysteriously uploaded titled "HIMS-RETURN-POLICY.docx" that suggests a 30-day return policy. If this document is fake and unrelated to this company, I would suggest that it is a very convenient coincidence that they happen to be taking advantage of, and if related, is a complete fabrication. I do not know the details regarding this, as I leave that to experts in these types of fields with greater knowledge than my own, but would like to mention it nonetheless as a possible topic of interest.I have attached screenshots of all relevant evidence for your reference.

  

  Business Response

  Date: 04/29/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23260723
  
  I am rejecting this response because:

  I have not received any email yet regarding an opportunity to rectify this, nor have I received any messages through my Him's account portal. To clarify, I am requesting a response via email and my email address is ************************** This is also registered to my Him's account. Thank you again for your eagerness to rectify this, and I look forward to hearing from you soon.

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/01/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process for weight management on 4/17. It took about a day to go through the questionnaires. And speak to a specialist. After that they prescribed one of the plans. I took three dosages. One of the medicines were causing me to be manic. I stopped taking the medication and reached out to hims cs team. I was immediately told to stop taking. I did. I messaged back and asked about options. I was then immediately refunded about half of what I originally billed. Like others. I think its c*** that they charge you for 5 months of medicine and then when it doesnt work. Youre just out of luck. **************** is awful. Its impersonal and rude. I have messaged asking about the rest of money. I took 3 pills. Its ridiculous and should be considered a scam.

  

  Business Response

  Date: 04/29/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23260571
  
  I am rejecting this response because: I received an email from hims support basically telling me they arent and cant do anything. (Shocking). Clearly they get away with this. And its really sad and stupid to take advantage of your customer base. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/01/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team