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Business Profile

Health and Medical Products

Hims & Hers Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s profile for Hims Inc. was created in January 2018. A review of the company file was done in October 2024. Complaints on file concern issues with cancelling orders and refund requests.

    BBB recommends users to review the Terms and Conditions, with special attention to Subscription Products and Services, as well as their Refund Policy.


    For additional support, please visit Him & Hers, Inc. Contact Us.


Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hims & Hers Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3,012 total complaints in the last 3 years.
    • 2,302 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      O was getting weight loss meds, ther were making me feel extremely sick. I asked for a refund and they refused to give me a refund

      Business Response

      Date: 04/09/2025

      Hi there,

      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.

      We have followed up with you via email and look forward to your response. 

      Business Response

      Date: 04/09/2025

      Hi there,

      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.

      We have followed up with you via email and look forward to your response. 

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled this order and continued to send emails asking questions. It had not shipped and they said they would not cancel it and when I said I was going to dispute the charge they instantly shipped it.

      Business Response

      Date: 04/09/2025

      Hi,
      Thank you for providing your honest feedback, and were so sorry for the experience you had. 
      We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
      The Hims & Hers Team

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:04/06/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Automatic renewal well before I was done with first order and never received a notification about it renewing. Businesses nowadays send emails about everything so youd think a reminder of this would be included. Immediately after seeing the email that the order was shipped, reached out requesting that the order be cancelled as well as subscription. Hims immediately replied that there is nothing they can do (tons of other online retailers including ****** allow you to cancel order for free well after placing it and before shipping.)

      Business Response

      Date: 04/09/2025

      Hi,
      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
      The Hims & Hers Team

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was not informed prior to my auto renewal -I did not realize that this function is not being deactivated despite I clearly remember cancelling it. When I wanted to cancel before they shipped out, they stated their no refund policy. I'm looking for a refund since this is the second time they do it to me.

      Business Response

      Date: 04/07/2025

      Hi there,

      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.

      We have followed up with you via email and look forward to your response. 

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2024 I first ordered a prescription for hair growth from Hims - a 3 months of supply. When they arrived I decided that I don't want and need to take the prescription due to side effects, and would accept to eat the cost of the prescription. However, I had no idea I was being signed up for a reoccurring subscription. Come to today, 4/6/25, where I see a charge for $175 for this perscription. I immediately check the Hims account to try to cancel the order as it's still 'processing'. I find out there is no way to cancel or receive a refund for an order without canceling the prescription 2 days before its set to reoccur. I'm furious as I received zero communication that I was even on a reoccurring subscription, zero communication that an order was about to be placed, and zero communication that I was ever charged. I found all this out from my bank statement, no notification from the company. This is unacceptable for a company of this size and its perceived mission to help people. They offer no way to cancel order, no way to contact a representative, and offer zero communication abiut upcoming orders.

      Business Response

      Date: 04/07/2025

      Hello, 

      Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

      Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.


    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 19th 2025 I made a $132 purchase with them. They put me on a 3-month subscription. The product was great but I didnt need any more so I stopped the subscription. The third month came and went fine with no shipping but on the sixth month they restarted the subscription without me asking or notifying me by them charging me $132 on April 1 2025.On top of that when they restarted the subscription they used another card I used with them for another purchase instead of the card actually associated with this purchase which I found unusual and sketchy. I reached out to them via an inefficient chat process that took all day and just got generic prewritten responses and no help. I hate I ever did business with them now because Im worried they will charge whatever card number they can get their hands on at random times just because Ive done previous business with them and Ill have no recourse.

      Business Response

      Date: 04/08/2025

      Hi there,

      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.

      We have followed up with you via email and look forward to your response. 

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used hims and have been under the impression that my subscription was cancelled. They make it incredibly hard to cancel and I was only notified it wasnt when I received a shipping notification. This is very predatory and very wrong.

      Business Response

      Date: 04/08/2025

      Hi,
      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
      The Hims & Hers Team

    • Initial Complaint

      Date:04/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a scam that will provide drugs that are unhealthy and can cause damage.

      Business Response

      Date: 04/15/2025

      Hi,
      Thank you for providing your honest feedback, and were so sorry for the experience you had. 
      Please reach out to our team if there is anything we can assist you with.
      The Hims & Hers Team

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I started a subscription with hims and on march 16th I asked for a cancellation of my account via email. I received no response and was charged for the full subscription on April 5th. I am a struggling college student and won't make rent if this is not resolved.

      Business Response

      Date: 04/08/2025

      Hi,
      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
      The Hims & Hers Team

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for hair growing pills from HERS for $35 a month not knowing they were going to charge me for a 5 month supply at $175. After realizing this I immediately canceled the order and was then told that I could not get a refund after canceling. They shipped the pills out to me and now I am being told I am stuck with pills I will never use for $175. This company is such a scam.

      Business Response

      Date: 04/07/2025

      Hi there,

      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.

      We have followed up with you via email and look forward to your response. 

      Customer Answer

      Date: 04/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    Hims & Hers Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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