Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hims & Hers Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email about GLP-1 weight-loss medicine from @hers. So I clicked the link to apply for the weight-loss medicine. After completing a survey I was told it would be sent for approval process and given an amount. I later received a message stating they would be prescribing me antidepressants. This is not what I subscribed/applied for. I have tried reaching out to Hers by phone and email to no avail. I have not been contacted regarding this issue. I also logged into the app and requested to cancel the subscription prior to order being processed. As of now the order has not shipped.

  

  Business Response

  Date: 09/09/2024

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ****** with this business and I didnt order anything nor did I receive any products. I would like my money back. I also called and tried to speak with someone but after 23 minutes I couldnt stay on the phone waiting anymore. I made an account with ******** can assure you I havent ordered products I just want my money back!

  

  Business Response

  Date: 09/09/2024

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response.
  
  The Hims & Hers Team

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/10/2024

  hi this is *************************** i was told the company i have an issue with , emailed me about resolving the issue . but i havent received an email from them. i did get a text say my subscription was canceled    didnt even know i had one an if i did like they r saying they took money an i did not receive whatever im supposed to be subscribed to and i can prove that info
  
  
  i want a refund

  

  Business Response

  Date: 09/11/2024

  Hello,
   
  We sincerely apologize, we had a technical error that resulted in the last email not being sent. We have just followed up with an email with details of the action taken. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8/31/2024 Charged without approval: $79 Problem: My husband and I were clicking around on the website to figure out how much a prescription for generic Cialis cost. We answered their questions, entered credit card information (big mistake), and then closed our mobile phone before the doctor chat began. The next day, I saw a $79 charge on my bank account. I opened the webpage on my phone and there was a transcript of the Nurse Practitioner asking question with no replies, and her last line was similar to, "okay we will send you this generic Cialis prescription with one refill" and then the transcript disappeared. We never talked to a provider, never requested the medication, and never approved or submitted the order. This company's website goes into automatic mode and charges you if you don't close the webpage. The scary part is that even if the provider doesn't receive a response from the patient, they approve the prescription. What world do we live in? Shouldn't this be illegal? I've emailed their customer support three different times explaining what happened and they refuse to give me a refund. First they say that once it's shipped they can't refund the order, then it was because I helped my husband with hid intake questionnaire, and then their excuse was that I did complete the ** order but not the mental health order (?!). Terrible customer service. I have now requested a copy of the transcript with the provider to show that it was a one-sided conversation. Can we all join forces for a class action lawsuit, or I was reading their legal disclaimers and it was saying something about a group/bulk arbitration. I'm not law savvy so I have not idea where to go from here, but $79 is a lot of money for something you never ordered and didn't want. Jeez SMH. ***** and *****

  

  Business Response

  Date: 09/08/2024

  Hey,

  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 

  
  We have followed up with you via email and look forward to your response. 

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $132 on 8/31/24 for a refill supply of their hair product, however I did not need or request a refill. Hims did not provide any notice of the pending charges, and I didn't find out about the charge until I received a notification from my credit card company.I attempted to contact Hims to have the order canceled before the hair product was prepared and shipped, however they provide no means of contacting them aside from an 'email us' form buried deep in the website. I sent an email using their 'contact us' email form as soon as I received notice of the charge on 9/1/2024. Having not received a response I attempted to contact the company again using the only means they provide (the email form on their website) on 9/4/24. I again did not receive a response from the company. On 9/5/24 the product shipped, and on 9/6/24 it was delivered. There was ample opportunity for the company to reply to my attempts to contact them and to have the order cancelled and my credit card refunded (which is what I requested in both of my attempts to contact them).Hims provides no means of contacting them outside of email. They don't provide a phone number, they don't provide a chat option (live agent or automated), and they make it extremely difficult to locate the email option on their site. They also don't reply to emails submitted through their website (again, the only way to contact them).I'm seeking a full refund for the product they sent without notice and without authorization.My next course of action will be to contact my credit card company and attempt to dispute the charges.

  

  Business Response

  Date: 09/08/2024

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just checked my account and $180 is deducted and it says him and hers health beside it. I have not did any purchases much less for this, I need some assistance please

  

  Business Response

  Date: 09/08/2024

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for HERS Kit 2 weight-loss pills on 8/12. Company promptly took my money. After submitting the order I was informed that the orders are delayed and will ship in 2-3 weeks. When the 3 week **** hit I reached out to the company inquiring about the status of my order. I was told that the "shipping estimate is not approximate" and that my order would "ship very soon" and they gave me a small refund. It's been 3 additional days and I still do not have a shipping notification for my order. The company was very quick to take my money almost 4 weeks ago with nothing to show for it.

  

  Business Response

  Date: 09/08/2024

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 

  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22251335
  
  I am rejecting this response because: the email I received resolved nothing. I was basically told "I do believe that your order should be shipping out within the next few days" and then gave directions on how to check my order like I hadn't been doing that since the 2 week ***** Tomorrow marks 4 weeks since my order was placed and money was taken and I'd like more than just a sorry, the pharmacy is backed up so keep checking back as a response. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/10/2024

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  However, your latest order has been delivered today! Please refer to the email we just sent for details about this, and for clarification on the confusion with this order. 
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to see what this thing was like. I did a search. In the process of seeing what this product was, I automatically subscribed and yesterday's amount was automatically paid from my card. Cancel subscription It was difficult, and replies to inquiry emails only came as automatic responses. I do not want this product and this company did not ship yet so i want to get refund.

  

  Business Response

  Date: 09/08/2024

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had started him for a couple of months now, I started to feel side effects so I was switched kits. I didnt want to continue with auto renew as I didnt know if the new kit would do well with my body and this was explained to hims. Sure enough I was charged almost $300 this morning, Ive been trying to call there customer service for almost 4 Hours and no one picks **** Now in email I inquired they so no because its processing, how is it processing if it hasnt been filled nor sent out to me. This is not okay, you would think a company like this wouldnt treat there paying clients in this manner or have the decency to do whats right.

  

  Business Response

  Date: 09/08/2024

  Hey,

  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 

  
  We have followed up with you via email and look forward to your response. 

  
  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31, 2024 , I was started an online consultation for medication. After answering a series of question it redirected me to a page with the different delivery options for the medication ie, monthly, quarterly. Because monthly was the cheapest at $199 this what I selected. Now I am redirected to enter payment information ( all through the app). On Monday I see a transaction for the amount of $2388.00 drafted from my account which is not the amount agreed on according to the payment options. I go to the app and read the refund policy and clearly says that I can cal if within the first 48hrs. I proceed to cancel the subscription and monitor the app daily as it shows that nothing has been shipped and that my order is cancelled. I also attempted to remove my payment information however the app is setup so you can’t delete information. Their customer service information only provides you with an email option which I emailed on Wednesday since following up on my cancellation awaiting my refund. They denied I cancelled anything even though I sent them a screen shot showing I had. Denied receiving an email from me as well. They refused to provide me with a reference/tracking # for my call stating they have no tracking system. Never was I provided a subtotal for the medication and was mislead to believe I was to be drafted a monthly amount of $199. Please help as this is a financial hardship to have $2388.00 removed from my account. Thank you

  

  Business Response

  Date: 09/10/2024

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Hers thinking itll be the quickest and fastest way to TALK to a physician. My doctor is always scheduled out for months and wanted to speak to someone about different options for weight loss. So I signed up for Hers with their advertising indicating that I would be charged $199 per month, for a total of $897.00 for 3 months. I learned that it doesnt let you continue on without putting your card information and no $199 option Instead, they charged the ENTIRE $897.00 at once and within hours of filling out intake and speaking to a "physician" When I learned this, I immediately canceled my subscription and the initial attempt to charge my account was declined. Reached out to online support and no response back. Just a couple hours later I get an email that my order is in the works. I checked my bank account I saw that they successfully charged my account for the total of $897.00 after I had already canceled the subscription. I want a full refund and for this company to stop falsely advertising that their services are charged a small monthly fee. It is very deceitful. I am a mother, caretaker for my disabled husband and on a fixed income. I don't get any help and they were gladly able to take my money. I need a refund immediately.

  

  Business Response

  Date: 09/08/2024

  Hey,

  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 

  
  We have followed up with you via email and look forward to your response. 

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22248337
  
  I am rejecting this response because I have not received an email. I want to ensure that a refund has been made 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/10/2024

  Hi there,

  We wanted to follow up because I understand you're dissatisfied with our resolution to your complaint.
   
  As mentioned via email and your treatment channel, you were also issued a full refund which you should see reflected back to your card within 5-10 business days.
   
  Please let us know if there is anything else we can do to help remedy this or to answer any other questions for you.

  Hims & Hers Support

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************