Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased GLP-1s advertised as compounded *********** in December 2024. I have used real *********** in the past. This stuff is definitely not the real deal. I havent lost a pound in four months. It does not suppress my appetite or GI function like ******* did. Also does not make me tired. I actually GAINED weight taking this stuff and now I question what I e been injecting into my body. I complained and they tried to ****** me brand name meds. There was never any indication that what I paid thousands for might not work because it was off-brand.

  

  Business Response

  Date: 04/24/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent charge of $690 was attempted on my debit card today. I have never shopped or done any business from this site. Charge was declined and I was notified, I still had to call twice and get a new card issued, Once again, I have never dealt with Hims & Hers.

  

  Business Response

  Date: 04/24/2025

  Hi,
  We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
  Weve requested further information to locate your account, so we can help you as quickly as possible.
  We look forward to hearing back from you soon.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3-month trial from HIMS just over 2 months ago. Well in advance of any 3-month renewal, they billed my credit card for another 3 months and say they've packaged another 3 month supply for delivery.They refuse to stop the delivery or credit me back the $900 claiming I didn't give them 48 hours notice before they billed me. But they billed me early, as they admit in the attached.I don't want their product which doesn't work, and I want a refund of the money they charged my credit card.

  

  Business Response

  Date: 04/23/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint regarding a recent issue Ive experienced with Hims & Hers, a company from which I previously ordered a medication program.I initially joined the program in November but discontinued it in December, as the medication not only failed to work for me, but it also made me ill. Despite stopping the program months ago, I recently discovered that another shipment had been processed and charged to my account without my knowledge or consent.I received no prior notice or renewal communication from the company before they charged my card $395 and shipped another order. After reading numerous similar complaints on the BBB website, it has become clear that this lack of notification appears to be a standard and troubling business practice for this company.I reached out to their customer service requesting that they stop the shipment, issue a refund, and provide guidance on returning the unwanted product. Unfortunately, the response I received was unsatisfactory and did not address my concerns.I am seeking the following resolution:- Immediate cancellation of the recent shipment - A full refund for the unwanted and unauthorized order - Instructions on how to return the product I would greatly appreciate the BBBs assistance in resolving this matter. Thank you for your time and attention.

  

  Business Response

  Date: 04/23/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I was misled into making a non-refundable purchase without fully understanding what I was agreeing to. The process on the Hims & Hers Health site made it seem like I was simply starting a consultationanswering a survey, getting matched with a product, and then speaking with a provider. However, I was charged before I even had the chance to speak with anyone or approve the treatment plan.Whats frustrating is that I didnt receive any detailed information about the proposed productincluding ingredients or possible side effectsuntil the doctor reached out later. At that point, I realized it wasnt something I was comfortable taking. But even though the order hadnt shipped and barely any time had passed, I was told it was too late to cancel.I thought I was initiating a medical consultation, not placing an automatic order. The site needs to be much clearer about when charges will occur and should allow users to make an informed decision after they consult with a doctor, not before.

  

  Business Response

  Date: 04/23/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hims charged me $203 without my knowledge because I supposedly had a subscription with them that I was not even made aware of. I tried calling to get a refund and/or cancel the subscription and it has been a nightmare. I want a full refund of the $203 charged to my credit card for something I did not purchase nor request.

  

  Business Response

  Date: 04/23/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time user ordering from Him's and Her's. I've heard good things about the products offered. However, the customer service has been horrendous. I'm surprised you can order meds online without speaking with a doctor. I was informed that in ***** you don't need to have a video or phone consultation, even though I requested one multiple times. I was given a ******************************************************************************* a headache. You would think that a smaller dosage would be given out before a 3 month supply is charge and given out without any consultation or asking me why I'm needing it for my individual circumstance. UPLOADING DOCUMENTS: Instead of be providing all the screenshots from the conversation please see the thread in which this above topic was discussed.

  

  Business Response

  Date: 04/23/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 175$ for the renewal of my subscription with no warning whatsoever that my subscription being renewed, even though I'm sure that I had cancelled my subscription prior to this renewal. This is ridiculous and I would like to get a refund for the product.

  

  Business Response

  Date: 04/22/2025

  Hi Remi,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recent transaction is April 18, 2025 A transaction amount of 175.Of a product the company were I purchased the items claim it will improve hair scalp and hair growth. But none of the results happened but getting worsen, i requested of a refund, but was denied.The ads was shows to me was from X (*******) and *******.

  

  Business Response

  Date: 04/22/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a medication for PE and they prescribed me a whole different medication for ** which I dont need havent been shipped out so I canceled the subscription the same day a few hours after the subscription, I want a refund I didnt know they werent gonna ask me what I needed just prescribe me something I really dont need , didnt even speak to a doctor or anything , and I thought I would pay monthly they just charged the whole 3 months up front . I need a refund

  

  Business Response

  Date: 04/22/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team