Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an active subscription for antidepressants through Hims. At the beginning of January 2025 they sent my new 90-day supply to my old work address. I informed them of this mistake and asked them to send a new order to my home address, which they agreed to do. However, they never sent a replacement order. I inquired several times why that was the case, and was always told the order would eventually ship out. The only thing they ever did was send a two-week supply of the medication to my local pharmacy, they never reshipped the 90-day supply. Today, after a month of waiting for the order to be shipped, I again asked what the issue was and was told they had gone ahead and cancelled my subscription for the medication and I would have to go back through the recertification process to get my medication. I don't understand after a month of being told my medication would come how their solution was to just cancel my subscription and make me reapply for it - guaranteeing I will run out of antidepressants before any kind of refill opportunity. Terrible business experience and absolutely the worst customer support I've seen.

  

  Business Response

  Date: 02/04/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to contact customer service to cancel my order, relying on the advertised 24/7 support. However, I was informed that no representatives were available. Earlier in the day, I also canceled my subscription, yet when I returned home, I found it was still active.This experience raises serious concerns about the companys reliability and customer service integrity. I expect immediate action to cancel my order and issue a refund, as well as confirmation that my subscription has been properly canceled. Also said it was $119 but when they charged my card it was $348.Please address this matter promptly. I appreciate your urgent attention to this issue.

  

  Business Response

  Date: 02/03/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response.
  
  The Hims & Hers Team

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a prescription for ********* through Hims, and was on a recurring subscription through their website that was active since last year. Without a reminder, I was charged $147 for a reifll on February 1, 2025. I noticed the charge today, February 3rd, and contacted support immediately asking if they could cancel the order, refund me, and allow me to skip 1-2 months as I still have excess medication from last time. The order had not been filled or shipped at the time I reached out to them. Support stated they could not cancel the order and that "To stop an order, this adjustment must be made within 48 hours of the process date." This order was processed by them on February 1, and I contacted them early on the 3rd, which I believe is within 48 hours of the process date. I was not given a reminder email or notification from Hims regarding my upcoming subscription, and have never recieved any sort of order confirmation or shipping email from them, so it is very difficult to know when the payment will process unless you navigate through the order details ont their site regularly. My prescription has not been filled by their pharmacy and has not shipped yet since it hasnt been filled, and I believe they could cancel my order at this time if they truly wanted to. I believe I put in my request within their 48 hours of the process date, and I was not offered an adequate resolution for my request.

  

  Business Response

  Date: 02/04/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order this morning of February 2, 2025, and was advised by my personal healthcare provider (not the provider on Hims) to attempt therapy before trying to take this medicine. My medicine has not yet been filled or shipped and it was stated in the policy that I can request a refund 48 hours before hand. I tried to request a refund and it was following the directions online from Hims to get to the message center, However, the section to message support in the application was not available and online I was continuously redirected and told to login countless amount of times to no avail. It has been very difficult to request a refund and I've not had the support that Hims stated that they would give, and the customer support has not been direct or easy.

  

  Business Response

  Date: 02/03/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company Hers the prices were too high. Sent a message about prices. I then search on how to cancel everything on their website gives you steps on how to cancel subscription. I proceeded to ****** on January 22nd 2025. On 2/2/25 I checked my bank account they took out *******. The lady ****** stated that I canceled the subscription for next year I need to cancel the order. I explained to her there is nothing on the site on how to cancel an order it all states subscription she says that they can only give me back 50%. I said the order is not shipped or placed she said its being processed. I stated again there is nothing that states that you need to cancel your order just subscription. ****** states she spoke with her supervisor ***** and its nothing they can do. If they could have sent me something saying this is the process I would not have a problem but there is nothing on there. It is misleading when there is nothing that stated cancel subscription and order. She did say if it had been 48 hours it has only been one day.

  

  Business Response

  Date: 02/04/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22890457
  
  I am rejecting this response because: They are still not stating how to cancel an order or show me where that communication is. Which this is the reason they will not refund my money. As I stated when on the app it only states how to cancel a subscription not an order. Then I reached out less than 24hrs and they stated my order was prepared to ship which was incorrect. If when searched they provided anything that states cancel order I would not have a problem but every step they give you is to cancel subscription which is misleading and the customers will believe it is canceled until their back account is charged. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/06/2025

  Hello,
  
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
  
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
  
  Sincerely,
  The Hims & Hers Team
  
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a plan and it was described as $65/month never mentioning that they bill in a lump sum. Imagine my surprise to see $690 missing from my account. I had just subscribed to the plan the night before on a Saturday and requested they cancel the subscription as I was not made aware they would be pulling that amount. They stated they would only refund half of the amount as the initial prescription had already been sent to the pharmacy. I asked for them to refund completely as I would not need the initial doses and I did not want them as I will not be continuing with the plan. They stated that I would have had to confirm the $690 before being billed which was not the case, so I have not received product, I do not want product, it hasnt been shipped but they still refused to refund. This company is purposefully misleading in the advertisement of their plans.

  

  Business Response

  Date: 02/03/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response.
  
  The Hims & Hers Team

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a subscription for a medication focusing on men's health ******** rejuvenation) and was was promptly shipped a subscription following an online medical intake. Days later, I received the shipment, and started the course. I was shipped a 90 day supply, and on the 3rd day I began to notice severe side effects that more aligned to the flu or COVID. I took a C19 test and consulted a family MD, and determined that the side effects directly aligned with the medication. I took 4 doses out of the 90 I received. I couldn't walk without pain, sleep for more than an hour, or sit comfortably without the use of a heating pad or aggressively taking ******* for ease of symptoms. It took 48 hours for the side effects to subside, during that time I was advised to change to another medication to "try out"... I think forcing someone to a large purchase on a trial subscription is shady, dishonest, and in poor taste. Cancelling HIMS was way harder than it should have been, and when I requested a refund, I was given this reply:"Hello ****,When it comes to prescription medication, there is no guarantee that one medication will be the right fit for everyone.Similar to traditional pharmacies, we are not able to issue refunds any time prescription medication isnt the right fit. Finding the right medication for you is done through trial and error as each and every individual is different.Please dont hesitate to reach back out if you need anything else. I am happy to help. Have a great day!All the best,Hims & Hers Support"Trial and error should not be a cash grab. I am a disabled veteran, and I would like my money returned. I would be more than happy to share this experience within the veteran and public safety communities I am part of.

  

  Business Response

  Date: 02/04/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They placed an order without my consent. I didnt place it nor asked for it. Its a cancelled product for me yet they still placed an order and charged me. This happened on 2/2/25. They charged me $175. Please contact via email not phone.

  

  Business Response

  Date: 02/03/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Hims subscription for the Hair Loss Spray after 2 rounds of successful subscriptions in July of 2024. Despite this cancellation, on 1/30/2025 they charged my card $175 and processed a new unauthorized order. I again re-cancelled my subscription but am afraid that it will magically activate again and will automatically charge me another unauthorized $175 in 6 months time.

  

  Business Response

  Date: 02/02/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Hims for help losing weight last year. I saw an ad that they offered ******* and had been hearing about the benefits of that drug online. I clicked on ******* on their app and had a consultation and agreed to any charges. Then I got a delivery of two different pills I had never heard of, ********* and *******. These are generic diabetes medications that have been around forever and they charged me $395! I thought fine Ill try it even though I had clicked on ******* and had been deceived into paying for this other medication. After 2 months or so it was apparent that it was totally ineffective. I expressed my displeasure on the app and they did nothing. I went to cancel my subscription on the app but there is no option to do so. You can only snooze a prescription. Its very deceptive that they dont make it easy for you to cancel very expensive subscriptions. Fast forward to this morning and I get another charge of $395 from my bank account. I requested a refund on the app as it has not even shipped yet and they are totally rude and dismissive and only send me a boiler plate legal message saying they ask that you cancel 2 business days prior. There is no way to cancel on the app! And my product hasnt even shipped! The gall to ask for 2 days. Im asking for a refund of both amounts because this are very malicious and deceptive business practices against vulnerable people who come in asking for help with a medical condition.

  

  Business Response

  Date: 02/04/2025

  Hey,

  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 

  We have followed up with you via email and look forward to your response.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********