Business ProfileforDone Health

I am extremely frustrated and disappointed with the level of service I have received from Done. My experience with them has been nothing short of a nightmare, and I feel compelled to share my story to warn others.For over a month, I had been trying to schedule my six-month check-in with my provider, *******************, through the Done portal. Despite my persistent efforts, I found no available openings. ******************* informed me that her schedule would open up but despite consistently checking, I did not see any available slots.I reached out again to Nzima directly to schedule an appointment but received no response. Desperate for help, I contacted Dones support team to assist me in getting on her schedule. Unfortunately, I never received a reply. Since then, I have sent multiple emails to support, totaling seven in all, and I have not gotten a single response.After a month of this, and now completely out of medication, ***** finally replied, saying that support would transfer me to a provider with availability for a follow-up visit. I am appalled she cannot find any time in her schedule and would allow my treatment to be disrupted. Despite multiple emails to support, I was never transferred to a new provider. Although I pay a monthly fee for Dones services, I cannot even get a response from their support team. To make matters worse, when I attempted to cancel my membership, the portal would only allow me to pause it, stating that it will pause after my next payment. It is clear that Dones practices are not only unprofessional but also potentially harmful to patients who rely on consistent and reliable medical care.In summary, Done has failed to provide the basic level of service that any patient should expect. Their unresponsiveness and inability to address my needs have caused significant disruption to my treatment and well-being. I strongly advise anyone considering using Dones services to think twice and look for a more reliable provider.