ComplaintsforDone Health
Health Care
Additional Complaint Information
Customer Complaint:
BBB’s business profile for Done Health was created in September 2020. A review of Done Health complaints was completed in November 2023. Complaints on file state issues with being charged for services not fully rendered and for prescriptions that are not being processed therefore are unable to get filled.
BBB encourages consumers to review FAQ’s pertaining to billing, pharmacy and orders at the links below. Also review https://www.donefirst.com/ home page frequently asked questions section, what are the pharmacies that work with Done.
https://www.donefirst.com/faq/billing
https://www.donefirst.com/faq/pharmacy-and-orders
BBB encourages consumers to review FAQ’s pertaining to billing, pharmacy and orders at the links below. Also review https://www.donefirst.com/ home page frequently asked questions section, what are the pharmacies that work with Done.
https://www.donefirst.com/faq/billing
https://www.donefirst.com/faq/pharmacy-and-orders
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had reported this company to my bank before and just got off the phone with my bank, which is refunding my money *again* because Done Health is a complete SCAM! They managed to gain access to my digital wallet even after I replaced my card. They have kept charging me through the new card even though you would clearly not only need confirmation to charge for a service but I explicitly emailed them to put in writing that I am canceling the service (I never even saw a doctor, I had ONLY agreed to pay the 10$ initial fee and then they charged 189$ and then changed their customer service number so I couldn't reach them!). So they are knowingly charging people, knowing they're not providing a service and that the customer does not want it. So fraudulent, I hope this site gets sued and shut down forever. SCAM, SCAM, SCAM!!!Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying to contact this company through their portal for 3 weeks now. At first, i was trying to have my prescription refilled before i left for vacation. They were replying to me quickly. The pharmacy that i normally pick up my prescription from doesn't have my prescription in stock. I have tried to contact DoneFirst to change my pharmacy several times over the last 3 weeks through their portal. Their website says to allow for 3 business days for a response. I haven't gotten a response from them in the last 19 days other than their automated response.Initial Complaint
06/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I pay a monthly membership fee for my prescription to be sent to my pharmacy. I had an appointment with the clinician on June 12 and he said he was sending my prescription to the pharmacy. He never sent it and both the clinician and support team have ignored all of my emails, phone calls, and contact attempts. No one responded at all! I tried contacting them for over seventeen days with no response. I paid for this membership to receive my prescription and I didn't receive it!Initial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I pay $79 monthly for an appointment with a clinician and a prescription sent to my pharmacy. The clinician missed my appointment on June 19th and both the clinician and support team have ignored all of my emails, phone calls, and contact attempts. No one responded regarding rescheduling the appointment or sending my prescription to the pharmacy. I tried contacting them for over eleven days with no response. I paid for this service and the service was not rendered!Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company is a scam. I paid for a prescription, however what they failed to disclose is that California law prohibits prescriptions from out of state doctors with controlled substances. In other words they failed to deliver the services that I paid for and every time I tried to message them I got the same automated response! I would like a refund for $178 from two separate transactions where they took $99 and then $79 from my accountInitial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I started using Done in February ****************************************************************************** my area. After my first appointment with my PCP I cancelled my Done membership and requested my medical records be sent to my new doctor. I promptly received an email with the appropriate ***** form to fill out and received a confirmation email that Done received the completed form. Since filling out the ***** form nearly two weeks ago my medical records have not been released to my new doctors office and I have been unable to contact anyone at the company. I have scheduled multiple urgent calls that were never completed and sent 5-10 emails and help desk inquiries that have gone unanswered.Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My complaint is that in using Done. (a telehealth subscription model company; that is internet based), I was charged for months while they were unable to fulfill subscriptions using my preferred pharmacy (also internet-based). Initially, through email and occasionally by phone they insisted that the pharmacy was closed, when a simple ****** search would affirm that it was in fact open (would be major news if it was closed), after a number of phone calls over a series of months, I reached someone who was able to confirm that they were open and it would be fixed. In all these instances communication and follow through by the staff at done was completely dropped and had to be reopened by me. After giving them several months to rectify the situation where they ignored and failed to follow through, I requested a refund for the months where they were unable to fulfill the prescription. This request too was ignored and never addressed. Requesting a refund for the months where they were unable to provide a prescription through the requested pharmacy, the sum of which is $553.00; initial costs with the business are justified.Initial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Someone has fraudulently used my FSA card to order 10 times. I just caught on. About $800 taken from my account, dont you verify who these payments come from?Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had an initial 60 min evaluation with a Done provider to assess for ADHD. It was $200. She waited until the end of the appointment to say I had all the symptoms but didnt qualify for a script because I said I first recognized symptoms in my 20s (the correct answer apparently was as a child.) She told me she could connect me with another Done provider (presumably for another $200) if I suddenly remembered (wink wink)!having symptoms as a child. I was fuming and realized immediately it was a complete racket and asked to be discharged from the plan. I got no script, I was told I was discharged, have received no other services but still am getting charged $79/month for their subscription. There is no number to call for support.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They say the service is $10 to book but they charge you $100 and have no way of refunding or getting in contact. They just spin you in circles
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
343 total complaints in the last 3 years.
134 complaints closed in the last 12 months.