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Business Profile

Internet Services

Le Tote, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription to Le Tote in March 2023 and was later charged on December 23, 2023 for $91.77 and on January 23, 2024 for $91.77. I never authorized these two transactions and I also received no services from Le Tote since March of 2023. This company owes me $183.54 and I have been unable to reach them despite my trying.

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged me $83.74 monthly since 2018 without providing services and after repeated requests to cancel my account via chat and email. Putting the account on hold has stopped the most recent charges but no one will respond to my inquiries.

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to put my LeTote account on pause when I received a reactivation email November 22, 2023. No reply, where previous hold requests were responded to within hours. Attempted to place my membership on hold on the website. The option was available, but nothing happened when I selected to place the account on hold. Reached out via the chat function, and received an error message that the chat support was not online. Reached out to ******** and Company via the cancel account option, and was given a response to leave my email and an agent would assist in 6 minutes. Nothing. I've never had issues with charges in the past when placing the membership on hold - they don't ship items and I don't get charged. This time, I was charged Nov 28 for *****, again on December 28 and again on January 28. I was able to dispute December and January charges but not November, because the policy is 15 days cancellation notice prior to the charge date, despite me following the standard operating procedure for all previous successful requests to keep my account on hold and not be charged membership fee. The November charge should be reversed as well. I received no shipments and the website is not functional as of now, March 2024.

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Le tote has shut down with no explanation while still charging their monthly fee. There is no way to contact the company online or by phone.

  • Initial Complaint

    Date:02/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has dimished in quality of the last several months. Most recently, their communication channels (such as email help desk) has disabled from their website. I had previously made complaints about the service and I had no way to check on my complaints or communicate with the company. Recently, the website is down and I have no way to contact the company. I have been on auto pay so I am concerned that I am paying for a service that I am not getting the product. Website: ***********************************

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried cancelling my membership to Le Tote however have received no reply. I have tried multiple times and multiple ways (email, website chat, and by using a Third Party Rocket Money) and am still getting charged $84 each month. When I go to their website now I get a 503 error. Since the last time I tried to cancel, on Nov 24, they have charged me $336.

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been being billed for months and they have never sent me a tote. Their website has an error every time I try to cancel my membership. I have emailed them multiple times and no one has gotten back to me. I want my money refunded and my membership cancelled asap!

  • Initial Complaint

    Date:02/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting last year, there were massive delays getting new shipments from this clothing rental service. This resulted in paying for months of a subscription when some times you wouldnt have any clothes and would be waiting weeks for a new shipment instead of a few days as it had been before. The clothing selection and quality have deteriorated and I would like to cancel this service; however, there is now no way to do so. No phone numbers, emails, or sites work. Yet they keep charging me each month. I have even removed my credit card info from the site but they keep charging me.

  • Initial Complaint

    Date:02/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Letote is a thief and a regulatory agency needs to shut them down from stealing subscription money rom innocent consumers when they are not providing their promised goods or services. They are in violation of their own agreement and policies.Same as the other complaints reported to BBB: 1. Charged multiple times for product not received. 2. No one is answering the customer service line. Or responding to multiple written requests to cancel service.3. No product delivered for months.I had to cancel my debit card and dispute the charges. I am majorly concerned that they're out of business and haven't appropriately removed financial information about me from their system. Letote is a prime business for a hackers identity theft delight. A compromise is coming.Remove all information possible from Letote, cancel your card associated with this business and get out while you can. All I can do is hope for a credit back to my account from my credit card company.

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled my account in September ******************************* December 2022, linked to a checking account that I wasn't using often so I didn't notice the recurring charges for the past 15 months. I have tried emailing, calling any number associated with the company and ************************************* was blocked when I tried reaching them. They have an active website, but no contact functionality to cancel or pause the account other than closing my bank account. I confirmed that the business is indeed out of business and does not have a physical address in *************, but is still taking hundreds of peoples money.

Le Tote, Inc. is NOT a BBB Accredited Business.

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