Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app has no contactable customer service, it asks if youd like to contact customer service and then asks if you found it helpful right after doing nothing, same with their dedicated feedback form blue link which sends you right back to the drop-down menu selection page. This is clearly intentional as is closing unresolved claims on their BBB which ought to be lower. They suspended my account over disrespect that wasnt disrespectful and was clearly from members of the community that decided on their own that they did not like me and made up reasons for it including my harassing them even though they contacted me first and made false claims about how often I was posting. I tried to resolve things civilly despite their disrespect in these instances and then blocked them when they continued to be contrarian and snide or even threatening with me in the case of how often I posted. I requested an appeal and they had it denied to which I read up on what exactly constitutes disrespectful in the apps eyes just to reconfirm from before that it was the activity I was receiving not what I was putting out. Not only was there no inflammatory language and politeness but also citation of abuse resources that got removed by the person who suggested that anyone who does get abused is young and naive to which I informed them it could happen to anyone and she didnt like that either. I shouldnt have to get so much ***** just for respectfully speaking my mind which the app claims to support but encourages hostility of popularity contesters instead. Nothing came of my reports despite them falling in line against their own written standards and again there is no other way for me to file any kind of complaint than this which is incredibly demeaning and at least borderline fraudulent in itself. There is also an automated system for disrespectful language that suggests a better way to which I did take the one time I got edgy and could see why it suggested it. Whats the point?

  Business Response

  Date: 08/27/2024

  The neighbor was suspended correctly for violating Nextdoor's Guidelines. In the future, the neighbor can create a group to discuss less local issues.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22156302
  
  I am rejecting this response because:
  Its bs as others discuss politics as long as its not divisive and the post had to do with them having clearly purposeful inaccessible customer service. They dont like being told what for and are making themselves out to be decent when they are not. 
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving "invitations" to join their service, and they have been incredibly specific, knowing my name, my address, my email address, the names of my children and my wife. I'm scared for how they were able to get all of that information, and when I asked them about it, they gave me some vague accusations of me being "confused". I am afraid for the well-being and security of my family, and I would like to know how they were able to put all of those pieces together, and how that's allowed?

  Business Response

  Date: 08/26/2024

  Our agent let the customer know that it was from a third party. They can request us to delete that information so that we never invite them again. They have not done that.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22155164
  
  I am rejecting this response because:
  I have repeatedly requested which of your third parties has that level of access to my personal information. Which I am here requesting again, formally. Your agent stopped responding to my requests. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/05/2024

  We are not the seller of the data. We acquired the email address. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22155164
  
  I am rejecting this response because:

  Someone out there is selling very specific details about me and my family. You people at Nextdoor are just giving me the same dismissive response here that you did via direct email. I have a right to know who exactly is gathering these details about me, and how. So since you arent the seller of data, but rather the purchaser, I need to know who you are purchasing from. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/11/2024

  We are the third party. All we have is an email address. 

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22155164
  
  I am rejecting this response because

  i am tired of this circle dance. I want to know who sold you my info. And then you say we cant, we dont know anything, we are useless and hopeless - robots, incapable of human thought or basic logic or compassion

   

  so thanks  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  next door quite regularly engag Abusive content moderation, And theres literally no way to report it or have anything done about it. They regularly keep people from posting pets that they would like to rehome, as if its somehow better to leave a pet homeless on the street then find it a new home.. In this case, theyre trying to remove somebody simply posting a photo of their new puppy.. since when Cant people post photos of their puppies?? An app should not allow their moderators to be abusive towards those who use it, and it happens all the time with ever increasing frequency.. And people are provided no avenue of reporting it or getting it resolved so that it stops.

  Business Response

  Date: 08/22/2024

  You can always report neighbors for violating the guidelines here: *********************************************************************************.

  Neighbors should create a group if they want to rehome pets so that the newsfeed isn't only about rehoming pets.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The NEXTDOOR business ads dont offer a way to discontinue them. I was consecutively charged ***** twice a month even though I constantly attempted to cancel. They do not offer an easy way to cancel. Even when I did find a way to cancel after trying over and over again, they still charged me. I am so frustrated. **************** is non-existent.

  Business Response

  Date: 08/22/2024

  The neighbor reached out to Nextdoor Support and have worked with Nextdoor Support about the situation.

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22138706
  
  I am rejecting this response because I never got anyone in the phone in 6 months to insure that the ad was cancelled as I had asked. The company has made it impossible to use their website to change or dispute anything. The customer service is animated or run by a BOT. I was charged almost ****** over a 6 month period even though I requested to cancel after the first month.

  Thus, I asked in writing for someone to contact or call me. This was never done.

  This is a travesty and Nextdoor is completely okay with taking my money with zero regard for the customers needs or desires.

  Nextdoor has no accountability. There is no such thing as putting the customers needs first. 
  

  I would never recommend this company to anyone.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/30/2024

  Nextdoor Support is through email. That email suggests what the next step is for the customer to continue to debate their issue with the charge. All cases are handled by humans. I'd suggest reaching out and replying with the information requested.

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22138706
  
  I am rejecting this response because it does not help me at all. I have tried over and over again to fix the situation.

  i Contacted the BBB because the company will not help me with anyone live only pre-written emails that go round and round and do not fix the problem.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site is a major problem there is people selling animals not just one or two im talking about one after the other i have messaged admin and they shut my page down. I have asked people to please spay and neuter but get reported for that is crazy this site/App need to be shut down. The bullying is out of control. I have a friend that killed her self after being bullied on this site not action was taken when i brought the problem up to admin shut it down im not stopping this course of action they need to be held accountable for their disregard of human life and animal life. Not by hushing the problem by suspending the account.

  Business Response

  Date: 08/19/2024

  The neighbor wasn't suspended for calling out pet owners, the neighbor was suspended for being uncivil toward their neighbors. If you see pet sales happening on Nextdoor, please report the neighbors: *********************************************************************************.

   

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of the dispute is that Nextdoor has been allowing a person to post liable about a business, the owner, and now his wife (me) for the last 4-5 years without music consequence.I have tried to contact anyone at Nextdoor, only resulting in the leads in our neighborhood. One of the leads told me to contact you BBB.I am now in the process of pressing charges against the person posting liable, but I want an answer and a resolution regarding the reason Nextdoor doesnt remove this person from the forum.

  Business Response

  Date: 08/12/2024

  We can't make any comments on another neighbor's account, but please keep reporting this person by going here: *********************************************************************************.
  
  If we find that they are violating Nextdoor's Guidelines, we will take action. 

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22092723
  
  I am rejecting this response because:

  Nextdoor is telling me to keep filing complaints about the neighbor who has posted libel and public shaming for the last 4 plus years.   We have reported her at least ***** times in the past and she always returns to post her lies and fabricated stories.
  It appears that she is ONLY temporarily suspended from Nextdoor and not permanently which is what would be considered fair.

  If they would look at the history of this neighbors posts, they would see that she has done the same to many others.  She posts their full names to public shame.  This is her pattern and entirely a violation of Nextdoor policy and guidelines.

  Before she was temporarily suspended, she blocked my husband and me so that we are unable to see what she is posting.   We wont be able to file a complaint if we cant see what she is posting.

  Why do I have to continually report this person when you have the ability to remove her permanently?

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/24, I received a notice on my Nextdoor app that I could not proceed, as my account was suspended until 9/3. I determined this was because I commented stupid ?? in a private group that my friend runs. It was his post, and another friend commented WTF and my comment was in agreement to both friends, regarding the news article. I disputed the suspension; as I was in no way calling anyone stupid. It was in reference to the news article we were discussing. However, I received no notice, but upon opening the app again today, it said I was now only banned until August 18th for bullying. Who am I bullying? I appealed again, and basically now it says it was determined i violated community guidelines. How? By agreeing with the poster/my friends? I do not understand. If stupid is a banned word in your app, please state that and I will not use it at all.

  Business Response

  Date: 08/14/2024

  I have asked our support team to do a second look at this. They should be in touch with the neighbor soon.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my pw and then made an error of one incorrect letter on my email address when changing my email, now can not get the lost password to send. Ive tried reaching Nextdoor for months to get back in my account which has been absolutely useless. What a horrible way to try and do business.

  Business Response

  Date: 08/09/2024

  Please reach out to Nextdoor Support and they can help you.

   

  ****************************************************************************

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been totally harassed, humiliated, debased and shamed by posts on this site. Nextdoor absolutely refuses to address my plight. I have been accused of being mentally blind and deaf by two of their subscribers. My pleas for assistance are totally dismissed.

  Business Response

  Date: 08/07/2024

  The neighbor needs to report other neighbors who are violating the guidelines toward them: *********************************************************************************.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22065407
  
  I am rejecting this response because: I have done exactly what they ask for over and over again.  They refuse to protect me.  Nextdoor censors many people and Nextdoor allows others to post nasty messages.  They pick and choose with no rhyme or reason who is or isn't allowed to post.  Recently someone made a sarcastic nasty remark to me.  I REPORTED it.  Nextdoor's response was that's OK but you are not allowed to say she was being nasty.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/15/2024

  Even if you report someone for violating the guidelines toward you, you are not allowed to them violate the guidelines yourself. 

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22065407
  
  I am rejecting this response because: I did not violate guidelines.  I am asking why Nextdoor allows certain people to violate them and when reported nothing is done.  I am referring to the past when I said someone's vitriolic comment was nasty, Nextdoor objected to the word nasty and allowed the vitriolic comment to remain even though I did as they asked and reported it.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a business acct on the Nextdoor app. I realized I wanted my business attached to my personal acct to make things easier to access. I contacted Nextdoor and provided my state ID as proof of ownership of my business. They will not release ownership of the acct I CREATED to me so I can rectify the situation.

  Business Response

  Date: 08/07/2024

  The last thing I can see from Nextdoor Support is them requesting that this neighbor reply back from the correct email address before they could finalize the situation. They are still waiting for that reply.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22063246
  
  I am rejecting this response because:

  I replied several times to Nextdoor showing them the private email the acct was under. Screen shots/copy-paste of the emails w the email address they asked for. When using a duck.com address it wont show up in the field..thats the whole idea, to avoid tracking. They cant understand that, not the most intelligent group of employees. 
  

  I have no desire to spend any of my time further into this matter. I found one somewhat intelligent being from their company to honor my requests for my business acct. The situation is over for me, but they arent a reputable company to deal with..at all.

  thanks so much for your time in this

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/15/2024

  Glad the customer figured it out, but we were waiting on their reply, not the other way around.