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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 659 total complaints in the last 3 years.
  • 204 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am disabled.they blocked me and suspended me and i admit i did not read rules or know or agree i am spanmming with ptsd i make typois. People on there are rude and tell me as bright as i am but they are ignorant on disability what are you stupid no english its unbelievable. i view this as discriminatory. pls reinstate me and uniformaly enforce all

    Business Response

    Date: 08/05/2024

    I don't see an account via the email address listed. Please let us know the email address tied to your account.

    Customer Answer

    Date: 08/06/2024

     
    Complaint: 22057882

    I am rejecting this response because: *****************************

    you have blocked me again i dont want to come back everyone sells items so i thought it was allowed. i am disabled forget and wont be discirmniated against.

    Sincerely,

    *************************

    Business Response

    Date: 08/14/2024

    The neighbor was suspended for spam, which we've suspended for in the past. Their suspension is for longer this time because of how much content we've had to remove. 

    Customer Answer

    Date: 08/14/2024

     
    Complaint: 22057882

    I am rejecting this response because: i am disabled. i forgot i am not re signing up so many people are so rude and it appears to be tolerated. I may report them to **** there is so much selling and SPAM as they say that due to my disability i forgot the rule. I wont be back

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An account was made without my consent. I never received an invitation. The very first email I ever received from Nextdoor is to let me know I had an account. I have requested for my account to be deleted but it should not have been created in the first place. This is a horrible practice.

    Business Response

    Date: 08/01/2024

    ******** had her account deleted already.

    Customer Answer

    Date: 08/05/2024

    Complaint: 22034549

    I am rejecting this response because: It is false. I submitted this complaint on July 24 and at that time, my account had NOT been deleted. (I never registered this account in the first place -- it was made without my consent.) On July 30, I got an email that my account had been deleted. 

    Nextdoor.com's response implies that my account had already been deleted when I made my complaint. I'd like them to acknowledge 1. that my account was made without my consent and 2. that they deleted my account only after I submitted a complaint to the BBB.


    Sincerely,

    **************************************

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Nextdoor local moderating team refused to provide explanation of temporary 14 days suspension of my account, and carried out a retaliation by doubling the original 14 days suspension to one month without any explanation. This disrespectful behavior reflects the likely corruptions within local moderating team. I am writing a formal complain to the corporate office and request a thorough internal evaluation of my case. As a longterm member of the app, I request an explanation of local moderator's initial interpretation of my responses as "disrespectful", and require an explanation on Nexdoor moderator's retaliatory behavior by doubling my 14 days original suspension to one month upon receiving my appeal

    Business Response

    Date: 07/30/2024

    The neighbor appealed their suspension already and wrote into support and received an answer as to why their account was suspended.

    Customer Answer

    Date: 07/30/2024

     
    Complaint: 22022361

    I am rejecting this response because no adequate responses were provided before, therefore their response here is invalid.

    Sincerely,

    ***************************

    Business Response

    Date: 08/08/2024

    Support let the neighbor know their responses were uncivil. Rather than argue with neighbors in the feed, the neighbor should report the neighbor to Nextdoor when they believe the guidelines were violated against them. 

    Customer Answer

    Date: 08/08/2024

     
    Complaint: 22022361

    I am rejecting this response because I agree the post I responded to was uncivil.

    I disagree that "my" replies were uncivil, which is why I contest with the company's action against me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nexdoor ads has tried to bill my credit card since last year. I have called the company and after much confusion on their part offered no solution or information on why I was being billed. I had not received a charge from them in months and suddenly I have received numerous charges over the last few weeks. To get the charges to go through they change addresses, phone numbers, zip codes etc so the card is issued a charge. I have filed a fraud claim against the company with the credit card company and will be filing a criminal complaint with the local authorities in **.

    Business Response

    Date: 07/26/2024

    Please reach out to Nextdoor Support ****************************************************************************

    Customer Answer

    Date: 07/26/2024

     
    Complaint: 22002279

    I am rejecting this response because: I have already done this and was told they couldn't help me. I spent over an hour with them just trying to get through. They offered no help at all. the company is a scam with no way to stop them from billing my cc. I had called them in Nov. 2023 and I will not do it again. I have no account with this company. They stopped billing my cc and then suddenly I am getting billed again. I am turning this over to attorney general because it is clearly a fraud. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/1/24 - 4/3/24, got an email invite from nextdoor, emailed nextdoor to remove my data from their database per NRS 603a and asked the source of the data; refused to provide information on who provided them my address 4/7, 4/14, 5/5, 5/19, contacted me again referencing my address 7/9, contacted me again referencing my address, I emailed ******************** reminding them they were to delete my data under NRS 603a, no response 7/14, contacted me again referencing my address

    Business Response

    Date: 07/26/2024

    We will send a note to remove this email address from future invitations.

    Customer Answer

    Date: 07/26/2024

     
    Complaint: 21999199

    I am rejecting this response because:

    Having a note to not email me in the future does not satisfy the REQUIREMENTS under NRS603a to permanently purge my data except for the bare minimum to comply with the order, and to never share, sell, other otherwise confer my private and sensitive data.


    Sincerely,

    *********************

  • Initial Complaint

    Date:07/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Nextdoor app subscriber and have been for many years. I have also been the neighborhood HOA President for 10 years. I used the app when we had to verify the homeowners. In recent upgrades, Nextdoor removed the ability to see addresses of subscribers even for leads in the community. This functionality permitted and almost encouraged scammers and bad performers to use bogus and unverified accounts in neighborhoods to fraudulently peddle illegal services, request money and post unlicensed services. I have been dealing with a subscriber - ******************* - who lists a false address in our community as his place of residence so that he may posts requests to build illegal decks. His business is not licensed and in *******, the contracting licensing laws requires him to have a license to build decks. Not only is his work illegal but since he has no business address and is willing to lie about his place of residence it makes it that much more difficult to locate this man should someone really be hurt or fall victim to injury. We worked hard to build our community reputation and have requested over ten times to have Nextdoor remove him from our neighborhood. I, as HOA President have an active and up-to-date list of all owners, renters and such. I can provide an affidavit confirming he is not a resident and proof from the **** national address database that the address he has used is not an actual address. I am asking BBB to help us force Nextdoor to solve this issue and stop passing it over like it's no big deal. Since the monetization of Nextdoor began, our neighbors have regretted participating on the app. As a subscriber and a lead, the assistance we receive has taken a turn for the worst and leaves us without resolution far too often. BBB is asked to help us find resolve.

    Business Response

    Date: 07/22/2024

    He verified his account and didn't join erroneously. If you have the proof, please send it to Nextdoor Support. 

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hacked apparently on Next doors website and kicked off saying a registered *** offender used my account at a different address of *****************************************. Never lived there. I found out on my own I was blocked and not by Nextdoor. I would like my account info and date sent to me and a live no to talk to Nextdoor other than an email. They wanted me to send my drivers license or passport info through their email to verify that I wasn't the *** offender. I don't send my personal info on an email especially if I was hacked. I would like to talk to someone personally not by email and find out is this legit or really the way. Next door does business

    Business Response

    Date: 07/22/2024

    She had her account deleted, so there's no way for us to verify what happened. 

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was suspended from next-door for the fourth time. I was told this time it was because of a comment that basically was stating that the moderators and the leads on this application are bullying and being rude and direct messages to many of us. I didnt name any names and I didnt say anything specific other than its problematic. Instead of dealing with the problem, there is no way to address moderators and leads that are very negative, threatened behind the scenes and have very divisive tactics. This application allows neighbors to moderate neighbors and if they dont agree with you, they will also suspend you. I am tired of this application playing with people trying to make complaints about the very same people that are suspending us. Because they dont like what we say or that were trying to address the issue of their behavior. They suspend us. I am going to do everything in my power to deal with these people and their power trips. Its ruined the application along with all of the stupid advertising.

    Business Response

    Date: 07/16/2024

    We don't see an account based on the neighbor's email address, however, discussing moderation in the newsfeed is a violation of the guidelines.

    Also, moderators can't suspended neighbors. Only Nextdoor support can.

  • Initial Complaint

    Date:07/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Next-door allows panhandlers to ******* and harass users online. It is illegal to panhandle, and it is also illegal to promote careers that require schooling, such as home barbering, by claiming to have crossed the border without a license to practice cosmetology. This poses a health and safety risk. In *******, it is illegal to run a business without proper documentation. If you report it, they don't take action, but if you use the word God or *****, or share a bible quotation or a picture of *****, they will remove it and give you a warning. However, they allow people to engage in unlawful activities, and when reported they tell you nothing was wrong,But mention God and it will be reported and blocked, If you comment anything to someone even something as simple as have faith god is with you they will give you a warning.

    Business Response

    Date: 07/15/2024

    We ask that if the neighbor wants to describe their religion, that they do so in groups rather than in the main newsfeed.

  • Initial Complaint

    Date:07/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NextDoor has repeatedly with Predjudice, routinely censored opposing views , opinions, posts that are Conservative and opposite of the Progressive Liberal bullying on full display on almost all posts which I dare say originate 99.9% of the time from Progressive liberal female Commentors. Each and everytime I've stated opposite opinion, or contrary to popular Extremist Liberal posts? I've had my comments Scrubbederase, deleted, then suspended account, *****, *****, now 30 days with No recourse but to accept thier 1 Sided decision. This needs to stop. Moderators are obviously Liberally Slanted, have used Progressive liberal Emotional objection to any and all Comments I've posted, even allowing other Progressive liberal grown women to bully myself on thier forum, refusing to use the same standards against other comemtors engaging in Bullying behavior. It's become far worse that Meta, FB..

    Business Response

    Date: 07/10/2024

    The neighbor continues to violate the guidelines with uncivil comments.

    Guidelines are here: *******************************************************************************.

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

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