Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 659 total complaints in the last 3 years.
  • 204 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It says that nextdoor is a social networking site that allows for us to express our opinions and post things for others to know about. I did that. I was told by nextdoor alot of my posts were removed on a public forum posting public articles bc they offended some people. I was told to edit them when I couldn't edit someone else's article, and telling me to edit my opinion on a public forum when it was respectable is a violation of free speech. ****** post articles as well on this site yet I was told I wasn't allowed or had to watch what I was posting bc it offended many when I was seeing it helping others and that they were popular. Thanking me for my posts in email. This is a violation not only of free speech but of freedom of the press. Freedom of speech exists bc someone will always be offended and the freedom allows me the right to express my opinion. When I told them I wanted all articles removed from nextdoor besides mine from here and previous they got nasty and said I'm going to say this slow. Which is condescending. I want the reviewer removed and I want a public acknowledgement or something.

    Business Response

    Date: 07/10/2024

    Please report the neighbor here: *********************************************************************************.

    Customer Answer

    Date: 07/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The platform has banned me from it due to violating the terms. However the platform maintains my account as open and active. The platform will not allow me to log into my account to change my notifications to delete or anything it simply says this account has been deactivated which is not true because I continue to receive 20 to 30 email notifications from the platform to my connected email. I have requested they stop sending me notifications and to delete my account as I am not able to delete my account because they have locked me out of it. My profile picture my personal information is all on there and it is still available for the public to view via the platform however I'm not able to access it to adjust it delete it or make it private this is a violation of my privacy please help me take corrective action against this platform thank you

    Business Response

    Date: 07/09/2024

    The account at the email address above is suspended due to using a fake name. 

    Please contact Nextdoor Support: ****************************************************************************.

  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created a business account for Happy Home Concierge LLC connected to my personal account - ********************* - about 2.5 months ago. About 3 weeks ago, I sent Nextdoor a message requesting feedback but received no response. I have not been able to access my business account, and it is no longer connected to my personal account. I want the account reconnect to my personal account or I would like it deleted.I have received no feedback on the ads from Nextdoor and should not have been charged for 2nd installment of $62 when I cannot even access the account and suspect it may have been hijacked and someone is using my ad money.

    Business Response

    Date: 07/09/2024

    The customer reached out to Nextdoor Support for help on this.

  • Initial Complaint

    Date:06/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was suspended and they will not delete my account. They will not look into the discrimination and bullying or safety concerns I'm dealing with.

    Business Response

    Date: 07/02/2024

    We have looked into the neighbor's account and the suspension is valid. If you would like to delete your account, we hold it for a year because of the multiple suspensions before deleting.

    Customer Answer

    Date: 07/07/2024

     
    Complaint: 21893456

    I am rejecting this response because: This account/app is putting the safety of myself and my family at risk. 

    My information is not being removed. I had 1 suspension over a year ago. 

    The men are extreme and aggressive. 

    I should not have to live in great like this. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of this year, I went on Nextdoors website, to look for a someone to install a Ring Doorbell Pro. (Nextdoor website provides names of people, businesses that due handymen, etc, for the community). I see that many people on their site do not provide their real name which is against Nextdoor policy. For example, there is one woman she goes by the name of ***** which is fake name. However, for security reasons, I go by the name of ******************** However, *** complained about this but Nextdoor does not remove her and she continues to let use her fake name. So now in June I desperately was looking for recommendations to have a Ring doorbell installed. I found a company called AK Mechanical and 4 Seasons Home Improvement on ************* (Both the same company) run by two men. They both scammed me of $150.00. They refused me to return my money. They installed the doorbell improperly, wires are exposed outside the doorbell and other mistakes as well. So the bottom line is the doorbell is not working and inoperable. These two men are scammers and do not want to return my money. So now I have to find another installer. *** repeatedly informed Nextdoor of this and asked them to PLEASE reactivate my account. They are making it very difficult for me to reactivate my account so I could find someone else. However, Nextdoor lets *** C use her fake name and pick on me. I need to get back on the site to have this doorbell installed ASAP. I have already paid over $200 for the doorbelll plus $150 for Installation. Pls inform Nextdoor.com this is an emergency. Also, they cannot pick and choose who they want to ban from the site. The rules shouid apply to others including **********

    Business Response

    Date: 06/26/2024

    Neighbor is in contact with Nextdoor Support. They tried changing their name from a female to a male name and we need proof for the name change.

  • Initial Complaint

    Date:06/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was banned by next door for correcting a random mental health patient that his made up fantasy world was not reality and stated FACTS. I was reported for being rude permanently suspended for refusing to coddle this mentally ill individual. I will not apologize for facts and I will not coddle idiocy. I will not let some delusional person make things up. It is not against the law to speak truth and I will not apologize for doing so. I want my account back because it does NOT violate their ******** guidelines and if they refuse I will file a discrimination complaint !!! I will not stand for this and I will get my moneys worth you decide

    Business Response

    Date: 06/26/2024

    Neighbor's suspension is up. They just need to log in again.

  • Initial Complaint

    Date:06/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    nextdoor censors JEWS FROM POSTING PRO-ISRAEL POSTS WHILE ALLOWING PEOPLE TO POST ANTI-SEMITIC, ANTI-ISRAEL POSTS. THEY ALLOWED DEMOCRATS TO BADMOUTH REPUBLICANS BUT WHEN I DO THE SAME TO THEM I AM CENSORED WHEN DEMOCRATS ARE NOT.

    Business Response

    Date: 06/25/2024

    Neighbor is correctly suspended for one month. ******** appealed and he was denied.

  • Initial Complaint

    Date:06/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted video asking for help identifying neighborhood vandals. The post was just removed by a moderator under the guideline "posted in error." Please immediately restore the post and issue corrective action against the moderator.

    Business Response

    Date: 06/25/2024

    ******** wrote into support. Support gave them sufficient information for the situation.

    Customer Answer

    Date: 06/26/2024

     
    Complaint: 21872059

    I am rejecting this response because the business did nothing to resolve or even acknowledge the issue in any manner.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, nextdoor has created an account on my behalf without my consent. They linked my account with my home address and my full name and somehow also acquired my email address and tied it to the account. I was never contacted by nextdoor, nor have I ever visited their website. I did not give them permission to do this nor did I give them the information they're using. I only know this account exists because of the email updates I've been receiving from them. This could be a potentially dangerous practice for certain individuals who do not wish their information to be posted everywhere without their consent, especially considering this is telling everyone where you live with your full address.

    Business Response

    Date: 06/25/2024

    There is no account under the neighbor's email address. If they received an invitation to join and want their email address removed from future invitations, they should reach out to Nextdoor Support. 

    ****************************************************************************

    Customer Answer

    Date: 06/25/2024

     
    Complaint: 21864628

    I am rejecting this response because:

    I already reached out to nextdoor and they did delete my account. However, this was not an invitation to join, but was an actual account created on my behalf without my permission. They had sent me emails for months with updates to invites to various events that people were sending me through their website. This means not only did they lie about it being an "invitation to join" but I was not given the option to opt out of this account creation. I had to contact their customer support which was not an easy method to figure out how to do and then they deleted the account. Even clicking the "unsubscribe" button on the emails wouldn't stop the emails nor did it reject the supposed "invitation". This is extremely unprofessional behavior on their behalf and should be against multiple different laws.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received 2 emails from nextdoor.com stating they knew my email address and my physical address but I NEVER consented to any of my information to be used by them or their app. I stay anonymous on the internet for the safety of my child, I was once in an abusive domestic relationship and now they will be able to find where we live again. Why? Because "someone in (your) neighborhood invited you," I didn't even know that street existed so how can they expect me to believe this person had my name, my address, and an email address my husband doesn't even know? My family is taking this as a threat and currently having to decide to either buy a gun for our protection or move as far away as we can afford. This is a serious breach of privacy and one that shouldn't be taken lightly.

    Business Response

    Date: 06/25/2024

    Please contact Nextdoor Support and they can remove you from the list so you don't receive invitations any longer.

     

    ****************************************************************************

    Customer Answer

    Date: 06/26/2024

     
    Complaint: 21863681

    I am rejecting this response because:
      Ive already contacted them. The problem is that I never consented to receiving messages in the first place. What I want is for them to NEVER be able to send any unprompted messages to anyone ever again. If I move what is stopping them from contacting me at the new address? Only taking my current address out of their system isnt good enough. 
    Sincerely,

    *****************************

    Business Response

    Date: 07/03/2024

    Support should be able to help. It's more than likely tied to email address, no matter the address.

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.