Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd, I received an email that I missed telling me that my Patreon was being suspended for not meeting guidelines- so I complied with their demands of deleting certain content from my page and attempted to reach out to them and request either another email to dispute and resolve the issue or speak to the privacy and trust division but it's been days (8 to be exact) since then and I have not received correspondence despite my attempts.My Patreon page is under the username; **********

  Business Response

  Date: 07/15/2024

  Hi there,
  
  Our team proactively tried to contact the user, from June 26th until July 3rd. None of the emails sent by our team got any reply from the user.

  If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Thanks.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been using patreon service from Japan. On 5/2 of this year, $100.8 was deducted from my ****** for the annual fee. I contacted patreon asking them to cancel the contract and they replied that they would refund the $92.4 for 11 months. However, over 2 months later, I still have not received my refund. I have corresponded with them several times via email and have not received a satisfactory response from them. Attached is our email correspondence to date. Please help me resolve the issue.

  Business Response

  Date: 07/10/2024

  Hi there,
  
  Our team is actively working with the user we are addressing their concerns to the best of our abilities. 
  

  Customer Answer

  Date: 07/10/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  hey have just been saying the same thing over and over for the last two months. If they are taking any concrete action, I think they should clarify what that is. Whether they have given refunds or not. If they have refunded the money, to which account and when? If they did not refund the money, then refund it immediately. I don't believe it will take 2 months to do all this. I am not convinced at all.

  
  Sincerely,
  
  Yasuhiro C******

  Business Response

  Date: 07/15/2024

  Hi there,
  
  Our team is actively working with the user we are addressing their concerns to the best of our abilities. We request that the user has a little more patience 

  Customer Answer

  Date: 07/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  
  They said, “We are addressing their concerns as best we can.” but they don't say anything specific about what they are doing. They refuse to answer any of the simple questions I have repeatedly asked them. Perhaps they are not doing anything and have no intention of doing so. I am very unconvinced.

  
  Sincerely,
  
  Yasuhiro C******

  Business Response

  Date: 07/31/2024

  Hi there,
  
  The request has been analyzed by our internal team and we've advised this user to the best of our abilities. 
  
  If the user requires further assistance, they will need to reach out to us again through Help Center (************************************) to send us a note. At the bottom of every article, they’ll find an “Email Patreon Support” button where they can get in touch with us.

  Customer Answer

  Date: 08/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I received an email from Patreon saying, "I regret to inform you that we are unable to process a refund for the payment in question. A dispute was initiated on this transaction prior to our initiation of the refund process, and as a result, we are unable to proceed with the refund. I recommend that you get in touch with your payment "
  
  I told ****** that Patreon said they couldn't pay me because of a dispute with ****** and asked them to investigate, but ****** said there was no dispute and told me to ask Patreon about the specifics of the dispute.
  
  And I just sent an inquiry email to Patreon.
  They have used a similar excuse to get me to contact ****** before. I feel like they are just trying to buy time by repeating the same thing again.
  Sincerely,
  
  Yasuhiro C******

  Business Response

  Date: 08/05/2024

  Hi there,
  
  Our team is already actively assisting the user to the best of our abilities. We advise continuing communication with our team regarding the payment dispute created.

  Customer Answer

  Date: 08/06/2024

  ??
  : ******** ?
  
  ??????????????:

  ?????????????????????????????????????????????????????????????????????????????????????????????????????????? ****** ??????????????????????????????

  ??
  
  ????

  Customer Answer

  Date: 08/06/2024

  I don't trust what they say. They told me, "We advise continuing
  communication with our team regarding the payment dispute created." but
  they unilaterally terminated their email communication with me. They
  have taken no action despite my following their requests and contacting
  ******.

  Customer Answer

  Date: 08/06/2024

  I am rejecting this response because:
  
  I don't trust what they say. They told me, "We advise continuing communication with our team regarding the payment dispute created." but they unilaterally terminated their email communication with me. They have taken no action despite my following their requests and contacting ******.
  
  Sincerely,
  
  Yasuhiro C******
  

  
  

  Business Response

  Date: 08/07/2024

  The request has been analyzed by our internal team and we've advised this user to the best of our abilities.
  
  If the user requires further assistance, they will need to reach out to us again through Help Center (************************************) to send us a note. At the bottom of every article, they’ll find an “Email Patreon Support” button where they can get in touch with us.

  Customer Answer

  Date: 08/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  They refuse to give refunds on various theories. They demand that I confirm various things, but take no action themselves.
  The refund amount is fixed and I have given them my account. All I have to do is deposit the money there. Is there any reason why I can't do this simple thing?
  
  Furthermore, when they saw that it was inconvenient for them, they terminated contact by e-mail.
  
  Sincerely,
  
  Yasuhiro C******

  Business Response

  Date: 08/09/2024

  Hi there,
  
  Our support team has assisted this user to the best of our abilities while keeping in line with our policies. If the user requires further assistance, they will need to reach out to us again through Help Center (************************************) to send us a note. At the bottom of every article, they’ll find an “Email Patreon Support” button where they can get in touch with us.

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2024 or there about I signed up on Patreon for the Cottage Fairy t0 pay $5.00 per month on the ******* channel. I was under the understanding that it would be easy to cancel my membership if I wanted to opt out. They sent me two emails with instructions that absolutely do not work on my iPad or iPhone. I contacted them stating that I am a senior citizen and that the supposedly clear instructions do not work with both my iPad and iPhone. I asked them if they could please cancel my membership as I only live on social security and just lost my health care option. That I can no longer afford this monthly payment. Im having Cataract surgery in both eyes and need help navigating the internet. They replied by sending me the same instructions that I clearly told them in the first email that I they dont work. I think that this is considered Elder Abuse and I told them If I have to I will involve my State Representative here in *************. It is now evident to me that they have no plans to change their tactics. IT IS NOT EASY TO CANCEL THIS MEMBERSHIP. Please help me.

  Business Response

  Date: 07/08/2024

  Hi there,
  
  Our team already assisted the user on 07/03, after they reached out to BBB, and the issue was resolved. The user confirmed they were able to cancel their membership.

  If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patreon refuses to respond to my request for refund. Date of transaction: June 27, 2024 Amount: $5  

  Business Response

  Date: 07/04/2024

  Hi there,
  
  Our team received contact from the user on the 2nd of July and we are looking into their concerns to the best of our abilities. We recommend that the user to respond to our emails as soon as we get back to them  as it is the best route for a resolution.

  Customer Answer

  Date: 07/05/2024

   
  Complaint: 21930346
  
  I am rejecting this response because:
  

  Patreons response on July 2 was basically telling me someone will talk to me as soon as possible (as shown on the uploaded screenshot).
  

  No one has gotten back to me up to now. To the employee from Patreon who replied to my BBB complaint, and did not even bother to check their canned response on July 2, I suggest you take this more seriously. You are inept and are wasting everybodys time.
  

  Let me know if you want to escalate things legally for not wanting to refund me 5 bucks.

  Sincerely,
  
  *********************

  Business Response

  Date: 07/10/2024

  Hi there,
  
  Our team is actively working with the user and we are looking into their request  to the best of our abilities. 

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21930346
  
  I am rejecting this response because:
  

  It is with considerable consternation that I observe Patreon's persistent failure to issue the refund that is rightfully due to me. Despite multiple attempts to resolve this matter amicably, Patreon's representatives have demonstrated a conspicuous lack of urgency and transparency, which suggests a deliberate attempt to stall the resolution of this issue indefinitely.
  

  I must emphasize that such actions potentially constitute violations of several consumer protection statutes under United States law. Specifically, the ************************ Act (15 U.S.C. 45(a)) prohibits "unfair or deceptive acts or practices in or affecting commerce." Moreover, the Fair Credit Billing Act (15 U.S.C. 1666) mandates prompt resolution of billing disputes and obligates creditors to address billing errors in a timely manner. Additionally, the *************** Transfer Act (15 U.S.C. 1693 et seq.) requires financial institutions to investigate and correct errors related to electronic fund transfers, further underscoring Patreon's obligations in this matter.

  Patreon's continued non-compliance in this matter is unequivocally unacceptable. Should this issue remain unresolved, I will be compelled to escalate my complaint to relevant regulatory bodies, including, but not limited to, the ************************ (***) and the ************************************ (CFPB). Additionally, I reserve the right to publicize Patreon's non-compliance through various consumer protection forums and social media platforms to ensure widespread awareness of Patreon's practices.

  Patreon's actions are in clear contravention of established consumer protection laws, and I am prepared to take all necessary steps to ensure compliance and restitution. This includes, but is not limited to, filing formal complaints with the *** and CFPB, and widely disseminating information regarding Patreon's failure to adhere to legal standards.

  Sincerely,
  *********************

  Business Response

  Date: 07/15/2024

  Hi there,
  
  As previously stated, our team is actively working with the user since July 2nd and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

  Thanks.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21930346
  
  I am rejecting this response because:
  

  This correspondence serves as formal notification that I have filed a complaint with the ************************ (FTC) regarding your ongoing refusal to process my refund request for a subscription initiated on June 27, 2024.

  
  Your failure to address this matter, despite multiple attempts to resolve it through your support channels, is unacceptable. The persistent stalling and explicit unwillingness to fulfill my legitimate request constitute potential violations of consumer protection laws, including, but not limited to, the ************************ Act, which prohibits deceptive or unfair business practices.

  
  Your handling of this situation indicates a serious disregard for legal obligations, necessitating my action through the **** Additionally, I have already reported this matter to the Better Business Bureau (BBB) for further escalation.

  
  Should you continue to exhibit non-cooperation, I will proceed to report this issue to other relevant agencies, including the ************************************ and the states Attorney General, to ensure proper legal scrutiny of your practices.

  
  You are hereby required to rectify this situation immediately and process the refund without further delay. Any continued neglect or refusal to address this matter will result in additional legal repercussions.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Normies Subsciption, but then got charged for both November and December anyway. I asked many times for a refund, but only got run-around.

  Business Response

  Date: 06/27/2024

  Hi there,
  
  Our team is actively working with the user since Jan 16, but we have only recently received a response to our last email and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.
  

• Initial Complaint

  Date:06/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two occasions (maybe more, I only saw 2 in my bank records) i was charged for the amount of a membership I used to be subscribed to. I submitted a support ticket (ticket #*******) requesting refund, attaching various screenshots showing my card being incorrectly charged. After a couple days I got an email back from someone named ****. From there I continued to be told by **** over numerous emails that I mustve accidentally gave someone access to my account and was I aware of an account under the exact email address I was emailing him from!! I have all the evidence to show this was incorrect billing and ** being talked in circles by customer support.I literally just want to be refunded the $84.80 for the two months of improper billing, and move on with my life. This is a shady company and I will not be using their platform again.

  Business Response

  Date: 06/27/2024

  Hi there,

  We will follow up with this user regarding this issue.

  Kindly,
  Patreon Support Team.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket No. ******* On 06/07/2024 I had sent Support an email requesting a total refund of $18.52 explaining that I had subscribed to two memberships recently but no longer have access because the app deleted my profile. I explained that I was double charged the amount of $5.26 (total of $10.52) on 06/03/2024 then a separate charge of $8.00 on 06/06/2024 to my **** debit Mastercard-9774, thus a Total of $18.52. I attempted to log into my profile the morning of 06/07/2024 but my account had been erased and so did my memberships.I was assigned an agent, ****, to assist me. She first told me to talk to the creators. Then she came back and apologized after reading my initial email through and said she will investigate. Its now ***************************************************************************************************** my initial email. We are at a stand still with this agent telling me she cant help me if I dont provide the URLs for the creators. I dont know why dont she just get it from my account that they deleted.Anyways this app is a SCAM! THEY WILL CHARGE YOU THEN BLOCK YOU FROM YOUR PROFILE. DONT EXPECT A REFUND. THEIR CUSTOMER SERVICE IS RIDICULOUS.

  Business Response

  Date: 06/20/2024

  Hi there,
  
  Our team is actively working with the user since July 7th and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

  Thanks.

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21867232
  
  I am rejecting this response because:
   I sent my initial email on JUNE 7th, 2024, I didnt receive your first response until June 14th! It is now the 21st and still this matter has not been resolved. The agent assigned to me has been unhelpful. Her initial response was directing me elsewhere. It takes her about three days to get back to me to just state known information that I PROVIDED in my INITIAL email. 
  

  Responding to this complaint with a generic message redirecting me to emailing you guys just reiterates what I said.

  I intend to spread awareness! Patreon app is a scam. You guys delete our profile and charge the card on file so we have no access to remove it then you give us the run around to be refunded hoping we will tire out and walk away. You met the right one! This is not right. 
  
  I expect to be refunded and I stated this in my June 7th email. I have come to this point submitting a BBB complaint because this whole experience has felt like a scam. 
  
  It has been 14 DAYS since I brought this issue to your knowledge and I still havent been refunded. Any lawful business would have done the right thing the first day. Not Patreon because you guys are a scam.
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/25/2024

  Hi there,
  
  Our team is actively working on the user's case and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21867232
  
  I am rejecting this response because: this is yet another generic response. Miraculously after I submitted this BBB complaint the assigned agent located my deleted account and claimed to had escalated the case on 06/21.

  NO, you are not actively working on this matter because since then I HAVE NOT HEARD FROM ANYONE!

  I initially reached out on 06/07 it has been 18 DAYS!! WHY HAVNT YOU REFUNDED ME YET?? 

  
  I explained the situation elaborately. Your agent confirmed that you guys deleted my account unintentionally. I have confirmed my debit card information as requested. WHY WONT YOU REFUND ME??

   

  Please note this message thread will be displayed publicly. So the fact that you wont get back to me via email but will respond to this BBB complaint quickly, with generic responses that is, just supports the fact that is app is a SCAM.

   

  Just refund me my $18.52!

   

  Previous users have complained about this same thing but you have met the right one. You keep giving me the run around but I though will stay here and spread awareness until I am refunded.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/11/2024

  Hi there,

  The request has been analyzed by our internal team and we've advised this user to the best of our abilities.
  
  If the user requires further assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21867232
  
  I am rejecting this response because: THIS A LIE! On July 8th I was assigned another agent (****) who stated the same thing the first agent (****) said on June 7th, that I cannot be refunded per their Refund Policy since it is up to the creators to refund the users. 
  PATREON IS NOT ACTIVELY WORKING ON THIS ISSUE! THEY ARE GIVING ME A RUN AROUND FOR A MONTH NOW!

  
  AGAIN, this has been explained to the first agent and then confirmed by the agent that it was an error made by the app, my profile was deleted in error therefore I lost access to my memberships that were charged to my card prior to the deletion. I AM NOT EXPLAINING THIS AGAIN. Its like this second agent cant see our emails from the month prior, he started at square one!

  I DEMAND TO BE REFUNDED. 
  

  THIS IS A SCAM!
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/15/2024

  Hi there,

  The request has been analyzed by our internal team and we've advised this user to the best of our abilities. Their request does not comply with our Refund Policy.
  
  If the user requires further assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Thanks.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21867232
  
  I am rejecting this response because:
  I have read the Refund Policy and my situation does not apply. The policy states that its the creators responsibility to issue a refund. In my case the app itself deleted my profile restricting me from access to my memberships therefore I reached out via email on 6/7/24 requesting a refund. The first agent, ****, confirmed this was an error with the app and is not something the creators can resolve so she escalated me to another team. On 7/7/24 an **** reached out to me starting at square one, referencing the Refund Policy!!!

  
  I am not the first who has had this issue with this app. They intentionally delete your profile, give you a run around hoping the customer tires out and accept their losses.

   

  I am not submitting another email because it is not my fault that it takes Pateon 39 DAYS and counting to resolve my issue. Why should I submit another case when this one is not resolved?!!! 
  
  I dont need further assistance I just need to be refunded for the money you stole!

   

  THIS APP IS A SCAM! PATREON WILL DELETE YOUR PROFILE AFTER YOU ARE CHARGED TO RESTRICT YOU OUT OF YOUR ACCOUNT AND THEN PUTS IT ON THE CREATORS TO REFUND YOU. 
  

  I will continue to reject all your generic responses until I am refunded. My intent is even if wont get my money back at least I can spread awareness that you guys are scammers!

  was assured by the first agent, Nova, 
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Patreon regarding their failure to refund my funds and the unsatisfactory customer service I have experienced over the past four months.On April 12, 2024, I requested a refund of $162.00 from Patreon due to the course being canceled. Despite following the company's procedures and providing all necessary documentation, I have yet to receive my refund.Over the past four months, I have contacted Patreon numerous times via email to inquire about the status of my refund. Each time, I have been given inconsistent and vague responses by various employees. I have been promised callbacks that never occurred, redirected to different departments, and given conflicting information regarding the status of my refund. This lack of clear communication and accountability has been extremely frustrating and unprofessional.As a result of this ongoing issue, I have suffered financial inconvenience and undue stress. I believe that Patreon is not honoring its refund policy and is engaging in deceptive business practices by not providing timely refunds and by giving customers the runaround.I kindly request the Better Business Bureau to intervene in this matter and assist in resolving my complaint. I seek the following resolutions:1. Immediate issuance of the full refund as well as compensation for the inconvenience amounting to $4,500.2. A formal apology from Patreon for the inconvenience and poor customer service I have experienced.3. Assurance that Patreon will improve their customer service protocols to prevent similar issues in the future.I have attached copies of all relevant correspondence and documentation for your reference. I appreciate your assistance in promptly resolving this matter.Thank you for your attention to this serious issue.Sincerely,************************* June 14, 2024

  Business Response

  Date: 06/18/2024

  Hi there,
  
  Our team is actively working with the user since May 18th and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.
  

  Customer Answer

  Date: 06/27/2024

  Since April, I have been diligently reaching out to the company via email, but their responses have been minimal to none. Given this ongoing issue, I kindly request an opportunity to advocate for my concerns and provide additional input regarding this matter. 
  
  Thank you for your understanding and assistance.
  
  Best regards,
  

  
  

  Business Response

  Date: 07/02/2024

  Hey there,
  
  This users issue has already been escalated to a senior support member who is actively working to address any issues. We advise continuing email communication with our team.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21851570
  
  I am rejecting this response because: I have continuously contacted the company and submitted multiple requests for this issue to be addressed with numerous tickets being unanswered, closed and ignored. The company has not provided me a resolution to my emails regarding reimbursement and the communication has lackluster.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/09/2024

  Hi there,
  
  Our team is actively working with the user we are looking their concerns to the best of our abilities, we recommend them to keep an eye on their inbox.
  

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21851570
  
  I am rejecting this response because: The response is an automated response from the company and I have followed up at least 3 times with no response from upper management regarding this case. I would like a resolution as soon as possible to resolve this issue
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trash. I signed up to pay for a month of someone's Patreon because I liked their content. I did not give consent to charge me a second time. The creator did not respond to my messages and then Patreon refused to give me a refund. Again, I did not give consent for the charge. Just like another review said, they basically gave me a "not my problem" type of response, and then continued to ignore me for a couple weeks. This company is an absolute scam.

  Business Response

  Date: 06/14/2024

  Hi there,
  
   
  Our team already assisted the user, and the issue was resolved.  If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21848528
  
  I am rejecting this response. That is ridiculous that you claim that this issue has been resolved. I have been constantly trying to contact you guys for the last two weeks and you guys keep ignoring me. I've sent in many emails through the support center that you tell me to use. Again, you guys constantly ignore me and the issue has NOT been resolved. I'm still waiting for my $29 refund. Absolutely ridiculous.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/18/2024

  Hi there,
  
   
  Our team already assisted the user, and the issue was resolved. If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.
  

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21848528
  
  Ill repeat it again. I've contacted them multiple times through the method that is being mentioned, and I am constantly being ignored.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/04/2024

  Hi there,
  
   
  Our team already assisted the user with their issue. If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Customer Answer

  Date: 07/04/2024

   
  Complaint: 21848528
  
  I am rejecting this response because this is the same copy and paste response that I keep getting. This is a joke. My issue has not been resolved because they refuse to give me a $29 refund. They claim that it is against their policy but when I read their refund policy, it doesn't say that there are any strict rules against it. This company keeps lying and still refuses to refund me on a charge that I did not give consent for.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/11/2024

  Hi there,
  
   
  Our team already assisted the user, and an answer to their request has been provided.  If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.
  

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21848528
  
  Is anyone seeing how they keep responding with the same copy and paste response every time? What a joke of a company. It's ok, I already got a refund through my bank by filing the charge as a fraudulent charge. Patreon is such a shady company. What a scam.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting billed by Patreon even though I have no memberships and I deleted my payment method from on file. They keep charging me randomly and I have emailed them multiple times to resolves this and they have not.

  Business Response

  Date: 06/07/2024

  Hi there,

  The user opened two tickets, one in February and then another one in May, to which our team responded. However, there was no further reply from the user to any of those tickets.
  We recommend that the user continues to respond to our emails since it is the best route for a resolution.

  If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Thanks.